354 comments found.
support manuals and your site is not available?
We are solving the problems. Sorry for inconvenience.
Thank you for the update. Is there a time frame on when it will be back up?
Hi! We contacted with our hosting service. Today will work our domain name.
Where can I find the FAQ template?
Also, is there a place where i can get more info on how to create a mega menu?
Hi! Here is described http://seiko-shopify.big-skins.com/manuals/#DemoFaqPage
Hi! This theme was last updated in 2015? Is it sections ready?
Hi! Seiko theme isnt sections ready. Oour theme has own method choose sections for home page (limited to 6 sections per page by default)
Very disappointed with the customer service. I’ve tried calling for support twice after an unfinished work one of the developers had made. I’d really hope that the customer service here was amazing. Obviously, after such inconveniences, my thoughts about it are further changed.
Hi! We dont provide service on weekend. We have writtent that we give support Mn-fr. Be sure that we give good support, but you need understand us. As exception ive asked if developer can help you today, he will.
Oh my bad, I did not check the texts. I take back my words, and thanks for the given exception. Sorry, the fault is on my end.
Thanks for understanding 
Hello,
How can I add a counter (XX DAYS|XX MIN|XX SEC) on a product as https://seikostore-default.myshopify.com/collections/men/products/contrast-dress-shirt ?
Thank you.
Hi is it possible to change the “Select Option” button so that when clicked it goes to the product page?
Нi! It is easy. Send please staff invite to bigstepscenter@gmail.com and your site link by mail . We will make it. https://help.shopify.com/manual/your-account/staff-accounts/create-staff-accounts
hi i sent you the link via email
Helloooo
Hi! Your task in support order. In 1 hour will be done.
Hi, is it possible to enlarge the “add to cart” button and to put trust badges just below it please ?
Is it possible to create a block text on the page product where buyers can add a comment for each specific product, or is your theme compatible with the app “infinite Options” ? I have custom products where buyers can add their name.
Is it possible to add trust badges on the cart page ?
Thanks and regards.
Hi! Yes, we can enlarge the “add to cart” button and to put trust badges just below. Is it possible to add trust badges on the cart page ? – Yes. We have short descriptions and custom tabs different for each products. We use own shortcodes.
Perfect I order it right now !
Hi, I’ve installed the theme but it’s not compatible with sections and the problem is that It doesn’t work with apps that I really need for my business. And very complicated theme with lots of HTML I don’t understand. Can I have a refund please I really can’t use it. Thanks.
Plus I don’t have the 8 homepages and I’ve a problem with the wishlist
Solved
I’ve sent staff invite for my previous ticket issue. Also, I’m having an issue with a black space showing up under my IG feed.
Hi! We have answered you by mail.
Hi. Im trying to embed a youtube video in the description but cannot get it to work properly. It only shows up with a little icon on the left hand side where the images are. I would like it to show up before or after the short description. If put in the code under it only shows up with a very small play icon on the left hand side (i added parentheses instead of brackets as it is not allowed here) :
(video)link to video(/video) (short_description)SOME TEXT SOME TEXT SOME TEXT SOME TEXT ( / short_description)|(config)|
Is it possible to add the video above under the short description?
Thanks
Hi! Our support time begins on Monday from 10-00. Your task is number by priority. 10-00 a.m. is in 13hours in Ukraine.
Send please staff invite to bigstepscenter@gmail.com and your site link here to know that invite from you, else we will not be able accept invite. We will check it. https://help.shopify.com/manual/your-account/staff-accounts/create-staff-accounts
Hi, I have two tickets open, can you tell me when I should expect a response?
Hi! Very sorry for late responce. We had to write that we have national holiday in Ukraine today. But our dev will help you in few hours.
I’m still waiting on support on how to make the Journal version of your theme and am getting no where, please advise
Hi! We havnt received staff invite on Friday, our support time begins on Monday from 10-00. Your task is number by priority. 10-00 a.m. is in 13hours in Ukraine. Sorry for inconvenience.
Hello. Tried to view the test checkout page, but it directed me to a Shopify error stating the “checkout system has been disabled”.
Hi! Our demo checkout page is disabled because we have developer version (checkout is trial), but in your store checkout page must work if you have paid plan.
I’ve downloaded the Page Review app from Shopify and tried to follow the instruction on how to install it. According to them, the code is supposed to be pasted in the product-template.liquid file, but I do not see such file. Where is this code suppose to go?
Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we dont provide here technical support.
I’ve tried to submit a ticket twice and then log in to check the status. Still waiting on the confirmation email to even log in. It’s been a few hours.
Hi! Write directly here bigstepscenter@gmail.com
No response yet. So I’ve come across another issue that I will list here: The instructions to create a token for the IG module didn’t work. The link just goes to instructions. Do you have a better link to use for Shopify? Or better instructions?
Hi! We didnt see mail from you. Have you written to bigstepscenter@gmail.com ? About wishlist:” Unfortunately, Shopify has recently updated their core and free Wishlist functionality doesnt work. We advice to disable it temporary in Theme Settings / Genera / Wishlist – uncheck checkbox. You can also use paid wishlist app from Shopify app’s store.”
My above question was about the Instagram module, not wishlists.
Sorry 
It is only one way to get access_token https://www.instagram.com/developer/authentication/ as described here. It is working method. All customers and we got it also.
your theme and demos look Amazinggg! curious, is it possible to see a few screenshot of the backend of one of the homepages? Are there demo imports? I have worked with a few shopify themes that were very easy to edit and some that were very difficult so just want to make sure it’s very user friendly (so my client can also easily edit later and she has no shopify experience) THNKS!
Hi, I am loving your theme, is it possible some way to have the review tab on the product page open? Especially on mobile as I feel most customers don’t click the tab. many thanks
Hi! Yes, it is out of our theme features, but we can do it for you. Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap.
Hi,
Is it possible to sell in USD and then have my paypal account link to it?
BUT also sell in ZAR (South Africa Rand) and then have payfast linked to it?
So USD=paypal, ZAR=Payfast ?
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we dont provide here technical support.
This theme is great. I’ve been enjoying it so far. However, I do have a question about how I should go on converting the “Home” in the navigation bar to the icon home button similar to the ones in the demo. Thanks in advance.
Hi! Thanks for such review. This question is described here http://seiko-shopify.big-skins.com/manuals/#FAQ
I can’t change my home page to another layout. For example, I want to change to the “Journal” layout, but during the customization, I found that there is only “default” under the “Pre-defined home page” in the General – Global settings section.
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we dont provide here technical support.
the website becomes really slow when published, and it loads scripts/apps very slowly, the website loads in about 30 seconds which is terrible for mobile. is there a way to make the them more friendly and efficient?
Hi! Write please ticket here http://help.big-skins.com/open.php?topicId=13 Our developers will help you asap with detailed answers. Unfortunately, we dont provide here technical support. I am sure that you have many products on home page, that must be limited(common mistake)
Is it possible to have more than 6 sliders?
Hi! It can be done only as custom work. Write please ticket here http://help.big-skins.com/open.php?topicId=13
Hi, is something wrong with your support site? I cannot send a new ticket at all https://gyazo.com/f34453a890b0cc39256b858314e465e4
Write directly to bigstepscenter@gmail.com
