I thought it was when I updated to 2.1.1 but it’s happening to 2.0 too, I deactivated all the other plugins and didn’t fix the problem.

Please I need to edit content that is already live

Kindly share your wordpress admin access to help@brandexponents.com and we will investigate the problem at the earliest.

Hi,

To have a 2 column blog, set the Blog Style under OSHINE OPTIONS > BLOG SETTINGS as Masonry Style2 and set the “Blog Column” option in the panel as TWO.

Thanks, Swami

thank you Swami

thank you Swami

Hi,

You can add the Search Icon using the options under OSHINE OPTIONS > TOP HEADER SETTINGS > HEADER WIDGETS. You need to add the SEARCH widget from unused to Right Panel under “Position of widgets in Header”.

Thanks, Swami

Hi Swami, thanks.. I meant to add the search icon onto the page within the page not in the header. So for example in a 404 page you could say “or search here” and then show the search box..

Hi Brett,

The default 404 page that is included with the theme does have a Search field that will show up on the page. Here is a reference of 404 page – http://oshinewptheme.com/404 . It is likely that you have customised the template, in which this field is missing. You can refer to the 404.php file in the main theme to add this form in your custom template as well. Let me know if you need further clarifications.

Thanks, Swami

Hi,

We have replied to your query about the issue via email. As mentioned in the email, the issue was due to a setting in AUTOPTIMISE plugin and that is fixed now.

Thanks, Swami

And also, could I make the header “transparent”? Thanks

Sory, and also is there a possibility to add the arrow on the bottom right so as to click and go straight to the top of the page?

Hi,

1. The option to enable Sticky header is present Globally in the Options Panel under OSHINE OPTIONS > TOP HEADER SETTINGS > HEADER STYLE > Enable Sticky Header. You also have option to set this on a per Page basis in the Header Hero Section metabox in each page.

2. The option to set Header as Transparent in present in every page in the Header Hero Section option metabox.

3. The option to enable “Back to Top” arrow is present in options panel under OSHINE OPTIONS > GLOBAL SITE LAYOUT AND SETTINGS.

Thanks, Swami

I have no idea what you mean?

please can you let me know about this asap please?

Kindly share your Wordpress admin access to help@brandexponents.com and we will do it for you immediately.

Hi Vanessa,

We have received your query via email and I see that my support staff has responded with the necessary solution.

Thanks, Swami

Hi,

To replicate the Blog Style in V17 demo, you can simply choose the BLOG STYLE as “Large Thumbnail – Category Above Title” under OSHINE OPTIONS > BLOG SETTINGS.

Thanks, Swami

Hi,

The issue was due to a temporary issue with our servers. Our server is back online now and the Import content should work well.

Thanks, Swami

hi Swami, would you be able to send me that code please?

Hi Matty,

You can use the css code below in the custom css setting of the options panel.

#header-inner-wrap.background--dark.transparent #navigation, #header-inner-wrap.background--dark.transparent #navigation-left-side, #header-inner-wrap.background--dark.transparent #navigation-right-side, #header-inner-wrap.background--dark.transparent .header-search-controls .search-button, #header-inner-wrap.background--dark.transparent .header-cart-controls  i.font-icon, #header-inner-wrap.background--dark.transparent .menu-controls i.font-icon, #header-inner-wrap.background--dark.transparent .menu-controls {
    color : YOUR COLOR CODE HERE;
}

Once you purchase the theme and provide a link to your page / site, I can provide any alterations to the code if required.

Thanks, Swami

many thanks Swami

Oh and yea, I noticed the preview in the tatsu builder. But unfortunately it is only about 4×4 icons visible at once and I wanted to give an overview to the customer so he can decide which icons will be used.

Thanks again!

Okay it seems to be working again, thank you very much. One more question (let me know if I should switch to the purchaser account for support if this should be necessary please): How is it possible to change the sticky header so that it stays visible all the time without the fadeout-fadein effect when scrolling down?

Hi,

Unfortunately, the logic used for the sticky header works such that the header appears only after the height of the window is scrolled through and this cannot be modified.

Yes, if you could kindly post comments from the account your purchased the theme from, it will be easier for us to validate your support entitlement. Thank you for your cooperation.

Thanks, Swami

Hi,

Kindly email your URL, wp-admin id and password using the Contact Form in the Support Tab so we can investigate this issue further.

Thanks, Swami

Hi,

Kindly email your URL, wp-admin id and password using the Contact Form in the Support Tab so we can investigate this issue further.

Thanks, Swami

Hi AG,

You can use the custom CSS below to change the Color of the Font -

.mfp-title,
.mfp-counter{
    color: #323232;
}

You need to paste the code in the custom CSS section under OSHINE OPTIONS > GENERAL SETTINGS.

Thanks, Swami

Thanks very much Swami.

AG

Hi Toni,

You can use the custom CSS below to hide the Price in the Pricing Table Module -

.pricing-price{
    display: none;
}

You need to paste the code in the custom CSS section under OSHINE OPTIONS > GENERAL SETTINGS.

Thanks, Swami

Hi,

Unfortunately, the Two Column style in Contact Form does not include the Subject field. If you require Subject in your form, you can use One Column style of the Form.

Thanks, Swami

Hi,

Two Column is possible in Masonry Blog Style 2. This option to choose this style is present in options panel under OSHINE OPTIONS > BLOG SETTINGS.

The settings you make in this panel will affect the page that you set as POSTS PAGE under SETTINGS > READING.

Thanks, Swami

i have grabbed a v5 from web and installed that as parent theme – seems this version still works with the BE builder, but it also does not provide the converter plugin. hopefully you have a solution for me to stay in the latest version

Hi,

Since most of our buyers have moved to versions 5.0 or higher, we have not included the converter plugin in the latest version of the theme. Kindly restore the site back to the latest theme version – 6.0.1 and you can use the converter from this link – https://www.dropbox.com/s/qy7ylfj4wdj97ul/be-to-tatsu.zip?dl=0 to convert your pages from BE Page Builder to TATSU.

Thanks, Swami

thank you for the quick help – i will try it later with this plugin

Hi,

We have provided a specific set of Owl Carousel configurations as options in the respective modules, like, controlling the Slide Show, Slide duration, pagination etc. Unfortunately, there ins’t an option to control the other settings and write your own code for the configuration.

Thanks, Swami

Hey,

So changing the transition effect from slide to fade is not possible?

Unfortunately, no this is not possible.

Thanks, Swami

Hi,

Can you provide the link to this page in your site so I can investigate the issue.

Thanks, Swami

Sure: http://www.francescorossettophoto.com/portfolio/cities/

It’s the image in the middle.

Hi,

The incorrect dimension is because of the aspect ratio that you have set under OSHINE OPTIONS > PORTFOLIO SETTINGS. The value is set as 3.2. The default ratio is 1.6. Kindly remove the value from this field and SAVE the settings. Also regenerate your thumbnails using the “Regenerate Thumbnails” plugin and that will fix the issue with image dimensions.

Thanks, Swami