8584 comments found.
After paying this 59$ will there be any periodic fee to use theme?
Hey There,
It’s a one time payment. All the best!
Merhaba. “Convert Plus” eklentisi bazı eklentiler için satın alma kodu istiyor. Örneğin, “Contact form7, WP Comment Form…” Bu kodu nasıl temin edebilirim?
Hey There,
We provide all help in English only. Please rewrite your question so we can answer it. Thank you!
After updating to latest version footer broke down and appears to side of site. Please help.
Hi there,
We can take a closer look if you reach out to support: https://theme.co/apex/support
One quick thought is that we’ve seen this happen when cache needs to be cleared, or when using CloudFlare’s autominification.
Simple question. If I’ve loaded an extended demo, is impossible to use visual composer isn’t it. Because of the code is created with cornerstone right?
Hey There,
Our demo content only works with Cornerstone. All the best!
hi, I had the theme installed on test domain …never used it … now I need to instal it and use it on actual server but it says license will not accept … am not starting any new project … it;s the same project … pls. suggest …
Hi there,
From the licenses page of your Themeco account (https://theme.co/apex/licenses) you can remove the URL of your test domain. This will allow you to enter your purchase code into the new site.
how do I login into that url
Purchase code could not be added to user account: License already exists for this Envato Purchase Code.
Please suggest what to do now … I guess you need to help me manually… as I have forgot my access to theme.co as well 
You can do a password reset to try and get the info you setup for your account here. If you do not remember the email please contact us directly with your purchase code and Envato purchase code, and we can look it up.
Cheers!
ok.. replying
Sir I have not recieved any reply yet
Hey There,
We’ve replied to you via email.
Hi there! Just to let you know that we’ve featured X in the latest roundup post on Tuts+: Performance Test: The Best Selling WordPress Themes on ThemeForest. We’d love to know what you think–feel free to leave a comment on the post!
Thanks for letting us know, Ian!
Hi guys, thank you for the template! I’m installing it and when I’m loading a demo content, it tells me that I didn’t installed revolution slider, to go in the page and to activate it but… I don’t see rev slider in that page. Why?
sorry sorry, got it
Hi! I’ve loaded demo version contents (integrity 1) but it just imported homepage and not the other pages. Also the media are not present. Thanx
Correct, as explained on the demo page that is how those work (they are just the layout). If you want the images and all you would use an Expanded Demo.
If you have any further questions, please post them in our support forum where a member of our development team will be happy to help. This page explains how everything works.
Cheers!
Our website is http://incyclemarketing.com/ Cornerstone not able to load. White blank page is showing on admin side. I am not able to see any pages, revolutions slider, navigation menu header. If I try to edit in Cornerstone, not able to access. Please give me the solution.
Hi There,
A member of our development team would be happy to assist with any product support questions in our support forums. If you haven’t done so already, you can register for access or login then head on over to the support page of your account for further instructions.
Cheers!
Dear Themco,
Please help me. if you can help me. why cornerstone plugin not working????
Hi There,
No one is replying because you sent a private message to a system account, not a forum post. Your account does not have a license added, so if you purchased X and would like support make sure the license is added to your Themeco account (currently it is not). Once the license is added to your account, you’ll have access to the support forums and can post your question there.
This article explains how to validate your license and add it to your Themeco account.
Cheers!
Hi guys! Thank you for the theme. I’ve just downloaded it and install. Can you suggest me where to find instructions to set it? Thanks
Hi There,
A member of our development team would be happy to assist with any product support questions in our support forums. If you haven’t done so already, you can register for access or login then head on over to the support page of your account for further instructions.
Cheers!
Hi, I have some problems. Before they told me to create an account, done. Then to confirm it, done. Then to insert a purchase code, done. But they told me that I’ve already have registered that product but in “My products” section there’s anything. Then I’m entered but I couldn’t undestand how to create a new topic. I mean, it’s a very complex support system, isn’t it? So could you tell me how to open a new topic? Thanx
Sorry, can you help me? How can I open a new ticket? I can’t find the icon. Or tell me please where can I find the tutorial or documentation for installation and setting the demo please. Thanx
Hi There,
Please refer to the support page of your account for detailed instructions. There is a link on that page to our Knowledge Base that includes tutorials on using the product including how to install the theme (under Setup).
Cheers!
Guys, I really need help. I can’t see the icon of “new topic” in support forum. Is this because perhaps I couldn’t link my license? I’ve put inside my avada purchase code but it told me that that license is already registered. If I enter in the forum page I can’t see the icon to open the new topic. I’m becoming crazy, please help me
Probebily have I made more then one subscription? I can’t figure it out! And I need assistence urgently.
hey there, do you include wpml language switcher? Ideally with flag images.
Hey There,
We fully support WPML so you can use the language switcher with our theme. All the best!
Hi! I’m thinking to buy this theme. But I want to create and edit pages with my iPad Pro. How well does it work with your theme? Can I drag-and-drop content? Can I try it before buying the theme?
Thanks!
Hi There,
That would not be possible with X (building the site on an iPad). The site itself, when using the theme, will definitely work on an iPad, however if you are speaking to the actual build or editing of the site, that would need to be done on a desktop or laptop.
Let us know if you have any further questions!
I love the UI and UX design
Hey There,
Thank you for the kind words! 
The Contact Form is messed up.
purplebirddesign.com
What just happened? This doesn’t seem to be working correctly. How do I fix it? got to the bottom of the page and you will see the form is not correct.
Shane
HI , Iam looking to create a site which is similar to the X theme homepage(onepage), not the demos. Is this possible.
Absolutely, we even provide instruction on our KB explaining how to do one page layouts in X.
Let us know if you need anything further!
I have a few pre-sale questions:
1. In the Portfolio, when you click on a portfolio image, can it link to a regular page instead of a project or portfolio page? I want to use the Portfolio to show practice areas for a law firm and I want each one to link to it’s own page, not a post/project/portfolio page.
2. Can the links for pages or portfolio images be set to always open in a new tabs?
3. Can a portfolio be inserted on any page via the page builder? For example, can I drop at portfolio in the middle of the home or about us page?
4. Can I have multiple portfolios of different information throughout the site on various pages?
Many thanks!!!
Hey there,
Thanks for writing in!
1. While the portfolio does not work this way out of the box, you could easily make an adjustment for this via a child theme if necessary.
2. Same as #1.
3. The portfolio is itself a page template, so it cannot be placed onto any page using the builder, but can be applied to any page as needed. If you have more advanced portfolio needs, you can also explore our included Extensions “The Grid” and “Essential Grid,” which give more powerful layout options in these areas.
4. I’m not entirely sure what you mean for this one. Would you mind elaborating a bit so we can provide you with a more thorough answer? Thanks!
Cheers!
Thank you so much for your prompt reply!
I’m thinking that a work around to achieve everything I have listed here would be to create 4 column image galleries and have each image in the gallery linked to the respective page I want it to go to. Could I then place the image gallery on any page (home, about, etc.) in any position (mid page in between text, etc.) via the page builder? I should be able to have the links on each image open in a new tab when I assign the URL for the page I want it to link to, correct?
I am familiar with visual composer. Is your page builder similar?
Many thanks!
Or, if I cannot link images that are in a gallery to individual pages, perhaps I can still achieve my end result, by placing individual images in columns via the page builder and linking each individual image to a page?? This is assuming that your page builder functions similarly to visual composer.
Hey There,
Our builder is different than visual composer but from a feature amount it has the same extend so I am confident that you will be able to achieve something like described by you. First thing would be to get used to Cornerstone and then if you are having troubles feel free to use our member area to open a support ticket at any time.
Thank you! I am extremely impressed with your response time and for that alone, I am going to move forward with my purchase!
Hi, i’m developing a website for a client with X, i need to change the logo link, what’s the php file i’ve to change? Thank you very much.
Hi there,
We can certainly help you out. All of our support is officially handled through your Themeco account: https://theme.co/apex/support
From there you can find links to helpful resources. If you don’t find what you need, just open a new thread and one of our developers can advise a solution for you.
Hello, I am considering purchasing your theme Renew, however I dont love the way the blog is layed out with just one list of posts. Are there different options to change the look of this. And do you have a tabs section list where users can click on different subjects? thanks!
Hi there,
You can switch between a masonry layout and a single column layout. For additional blog layouts, you might want to checkout Ethos. You can see all of our demos here: https://theme.co/x/demos/
Hello, i can’t use Cornerstone, i have posted a question on support forum but sill no answer! I can’t see or use Cornerstone. If i click launch it takes me to front page but no customization area, tried it all. Hope you can help me asap!
Hey There,
One of our tech staff will help you out in our support forum. We answer questions within 24 hours, usually much quicker.
Hello, I would like to set a virtual 360° tour instead of a big header image or content image, something like this: https://roundme.com/ Is this possible? Thank you very much, & best regards, Chris
Hey There,
Something like this wouldn’t currently be possible out the box and would require use of third party plugins/software along with custom development.
Thanks.
you guys used to have great support but now the new forum is taking forever.
I posted a question regarding the problem I am having with the visual composer’s row setting and how other add-ons for the visual composer such as the ultimate addons don’t work properly with your theme and still no answer.
The ultimate addons has row background effects and other settings that dont work with either x or x pro.
How can I fix this problem?
there are so many users that post in your support forum and their post is less than an hour old and your staff already replied to them. My question was posted more than 12 hours ago and still no reply.
You mention on your site that you reply to posts in the order they were received but it doesn’t seem like it.
Hi There,
I’d be happy to clarify. All questions are answered in the order received however there is also a filter that sorts by age of the ticket as a whole (so if a ticket is still present after several replies it will stay closer to the top so as to get the matter resolved). Generally speaking though all questions are answered in the order received, and our aim is to respond within 24 hours (typically sooner). It may take a bit longer at times like on the weekend or during especially busy times, but a member of our team will be happy to reply just as soon as your ticket is up.
Cheers!
