39312 comments found.
Hello!
presale question.
Is login/register feature available within your Theme?
if yes, is this feature supports social web login?
if no, what plugin would you suggest for these matters, to be best compatible with your Theme? Premium and Free please.
Hi there
Yes, there is a log in Element that can be deployed via the Fusion Builder but it does not support a social login option unfortunately. There are many plugins available, but we do not have one particular plugin to recommend.
Avada’s advanced options network makes it easy for you to change the design to suit your preferences -> http://avada.theme-fusion.com/avada-options/
2 points to note:
- There are global options that affect you entire site.
- There are individual options that affect only that page or post.
That is how the entire options network works and allows you to build incredibly unique, professional websites as you see here -> http://avada.theme-fusion.com/demos/
And using our Fusion Builder it makes it even easier -> http://avada.theme-fusion.com/fusion-builder-2/
- Avada is 100% compatible and design integrated with the Woocommerce plugins, please see our demo examples that showcase only a fraction of what is possible with Avada and Woocommerce:
https://avada.theme-fusion.com/woocommerce/ https://avada.theme-fusion.com/modern-shop/ https://avada.theme-fusion.com/classic-shop/We will be delighted for you to join the largest theme community out there 
Thank you, MB
Hi, I’m a little unclear on how support works and was hoping to get some clarification on it. So the purchase of the theme includes 6 months of support by ThemeFusion or 12 months if you pay the additional fee for extended support. After the 6 or 12 month time frame what happens? If you run into technical issues and need to submit a ticket would you have to pay for additional support? If so, what is the fee for more support? Do you pay an amount per ticket or do you pay a another fee for 6 more months of support? Also, is support always provided by themefusion or at some point does envato take over support? Thanks for your help on this.
Hi there
We hear you loud and clear, however allows us to clarify that Envato introduced paid item support back in September 2015 and we theme authors had zero control or influence over this. In fact, we (ThemeFusion) in response to the Envato initiative decided to Grandfather in for support any of our customers that had purchased a copy of Avada prior to the 1st of September 2015, as explained here -> http://bit.ly/1SwDKpe
You certainly do not pay for support per ticket. We can also suggest that you make use of the following resources:
Join the Avada Facebook users group, over 14 000 active members -> http://bit.ly/2aXUcFf
The community forum for user interaction -> http://bit.ly/1Uzbbgx
Avada documentation -> http://bit.ly/1La5xgv
Fusion Builder documentation -> http://bit.ly/2dm8GLU
Video Tutorials -> http://bit.ly/1G7dsDU
Avada Guide -> http://bit.ly/1N505Om
If you have any additional questions or need some guidance you are welcome to email us at support@theme-fusion.com
We will be delighted for you to join the fastest growing theme community out there
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
MY SITE IS NOT WORKING!
This is the error that comes up. Is fusion-builder not working? What happened?
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 196608 bytes) in /home/terisocia81/public_html/wp-content/plugins/fusion-builder/shortcodes/fusion-portfolio.php on line 504
empowerkindness.com is the site
Hello @sfelipesan777
It appears you are either on SiteGround hosting or you have really low memory set for the PHP which you can increase by following our document here => http://bit.ly/29P6ivL
However if the issue persist please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi,
our website (Avada theme) was created by a web design and marketing company less than 2 years ago and they are no longer in business. our license is applied and we are are getting updates. however, a recent update broke our site (error 404 server not found) and caused trouble accessing wp. we reverted to a previous version using CPanel. because we are now managing our site, do we need to purchase a new license to get support from Avada (e.g. plugin questions to ensure compatibility and advice for fixing problems)? is this the forum for it? I’m concerned that applying a new license might break the site. we may have some custom work done there.
Thank you.
Hello @intelliview
I can understand the issue however this shouldn’t happen on the update for you, however we would love to assist you with it but you need to open a support ticket with a proper license as right now we do not see a purchased badge and i do understand you do not have a license so if you can get in touch with the previous developer and get the hold of account that will do for us, if not however than you can simply purchase a new license and open a new support account with us and then open a ticket and we are there to help you
Adding the new license details will not make any change to your site at all, it should be all fine and good.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
hi, our contact form 7 has stopped transmitting messages. it is not being received in our server. I’ve been told by our host provider that this is due to incompatibility with our theme. can you recommend a contact form for our avada fusion?
can you also recommend a file management plugin (member access for upload and download of documents) that works well with Avada? thanks.
Hello @intelliview
We have zero issues with CF7 plugin and we actually have 100% compatibility with it, there should be no issues when it comes to that plugin so please make sure you have no issues from server side.
We have not yet tried any specific file management plugin as of yet so can not provide you with a solid recommendation right now.
Thanks
-Ammar
Thanks Ammar.
I have purchased a general licence with 12 months support. in an earlier reply, ThemeFusion mentioned that updating our published site’s purchase code with the new one will not make any changes to our site.
Will the login credentials change after updating with the new purchase code? or that depends on which account I add the purchase code to? the developer’s (to which we have access) or our own.
We are managing both theme-fusion.com accounts. if only the username can be changed, we can just manage one and have record of both purchase codes.
I will create a ticket once the best account to be used is determined.
Many thanks.
Hello there
Glad to hear that you have purchased our support back and no, nothing will change when it comes to your account no WP admin details nothing, you should be able to login with the same details to your WP admin account, if you need further details on this please do open a new support ticket and our team will be at your assistance.
Click Here To Create An Account & Get Avada Support
Looking forward to help you.
Thanks
-Ammar
thanks Ammar. I will get that ticket out. but before that may I ask for assistance to have our username in theme-fusion.com changed? unfortunately, our developer did not use our name but theirs. this account only contains our original purchase code and our contact info. they should not have done that. is this possible? i cannot create a ticket because we might have to create a second account that has our username. but since an email address can only be used for a single account, we are left with no choice but to use the account created by the developer for us.
Hello @intelliview
I am not sure if changing the name on the site is possible or not, however our support manager will be able to assist you with this in details, right now what i see is a “Supported” badge on your account so that means you should be able to open a support ticket by signing in above, however if that is not the case please provide your complete issue and details to support@theme-fusion.com and our Support Manager will get back to you as soon as possible.
Thanks
-Ammar
hi Ammar, it’s been a week since I contacted our support department but no response as of yet. could you please inform them I have sent emails last week/ please understand that we cannot start a ticket for the theme upgrade until this is confirmed. we have yet to associate the purchase code to the appropriate theme-fusion account. thank you.
Hello @intelliview
That shouldn’t take this long, are you sure your email went thru our system? can you please email again once and i will ping our Manager again for you here.
Thanks
-Ammar
I have updated to the last Avada version and now I can neither update nor install the LayerSlider WP!!!
Hello @DraganaS
What error are you getting on dashboard when trying to install the LS plugin in this case? did you try installing the plugin using our alternate fallback method as mentioned here => http://bit.ly/2eahzvS
If the issue persist simply do open a new support ticket and our team will gladly assist you with this.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Does this work with The event manager community tickets ?
Hello @MindYogi.
We have not tested this particular extension with our theme so we can not provide a guaranteed compatibility response, however we do have 100% compatibility and design integration with “Tribe Events Calendar” plugin and their ticketing system so we can suggest you to try that, you can check our Church Demo showcasing the ECP integration here => http://bit.ly/2iKUQKc
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hello,
I have a problem during the upgrading of the wordpress and I faced an error message below. how can I solve this problem. could you please help me, thanks.
Fatal error: Call to undefined method TGM_Plugin_Activation::get_installed_version() in /home/gulistangenclik.org/httpdocs/wp-content/themes/Avada/includes/class-avada-admin.php on line 1006
Hello There.
Do you mean upgrading of WordPress or Upgrading of theme? there should be no issues related to our theme when you are updating your WordPress however i can see the error is coming from one of our theme files, in this case we will suggest you to please update your theme using our alternate FTP method as can be read here => http://bit.ly/1R1ik6V
However if the issue persist please do open a new ticket with our support and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, its possible to have some pages with top Header Position and other pages with Side Header Position?
Hello @ruicampos
The header is included globally on all pages so this is not an option right now i am afraid.
Thanks
-Ammar
different menus in different pages?
Hello @ruicampos
Yes, that is definitely possible
We do have an option on each page and post where you can assign a different menu to each of the page.
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
hi, do you also provide something like bulk license if I want to use your theme on many websites?
Hello @Chandrawebs
Right now there is no possibility of bulk license and you have to purchase a stand alone license for each of the domain in this case.
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regula
Thanks
-Ammar
Great Theme ! is there anyway to remote the image from the entry slider so only title, text and read more are displayed ? tx GIO
Hello @corestudio.
ecause the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hello, please I need the prices to show below the title in my woocommerce search results. Thanks
Hello @Walebel
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi, great theme! Question, is a Wordpress Page title considered H1 in Avada?
Hello @lakersfan
Yes! Our Page Title Bar does use H1 for titles
If you have further queries and need assistance with anything else please do open a new ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello guys, Quick question….going through Avada Hotel Demo i was wondering if the Main Menu can be placed on top and not on the left side.
Thanks!
Hello @smichalidis77
Yes! it can be for sure, you can simply change the header location of your site from Avada > Theme Options > Header > Header Content
Screenshot => http://prntscr.com/gnn230
However if the issue persist please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi! , I have a problem with the image frame element. When I try to use this option, it lost the size. I´m uploading an image with 800×1000 and it shows them with 240×300. I can´t find the settings to change this option. Can you help me?
Hello @roDG_graphics
This is actually due to the SrcSet feature of WordPress and you can read all about it here => http://bit.ly/2jiBoEc
However if you need further details assistance on this please do open a support ticket with our team and we will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, Is it going to be a front-end editor for AVADA ? if yes when is it going to be ? thanks
Hello @dxbart
Yes, its is already in works actually and will be a part of our theme soon, however there is no exact ETA available for this right now so i can not provide you with one but it will be a part of our theme soon
Thanks for being a part of Avada family!
-Ammar
Hi Theme Fusion
I really interesting on purchasing AVADA theme, and i have Pre-sale question
Will the page builder “fusion builder” works well with SEO? I have use Kallyas theme for my site and the page builder kinda block all my content and google won’t read my SEO :’( i have use yoast SEO and they told me that because of the page builder cause the problem.
Thanks in advance 
Hello @MaieYang
We are happy to hear that you are interested in our theme, however regarding your query this depends on the element you are using if its hidden behind any element that needs a trigger probably it won’t be read by SEO search engines but there is also mixed views when it comes to that other than that our builder does render content like a normal editor should.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hello, I have build a page with avada but when I transfered from sub domain to the domain the icons are lost. http://armar.al/ Please have a look o the bottom of the page where icons of contacts are not there anymore , they are shown as rectangles. How can I fix that?
Regards!
Hello @Vesilimani
I want you to please try the instructions here => http://bit.ly/2otTQJq
This should help you out, however if not do open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi,
Is there an easy way for me to add an exciting page layout to a tab.
In the Visual Composer jeg can simple drag and drop the fields into the tab. However, in your page-builder it doesn’t seem to be possible.
Currently we are having a very long page. We would like to break it up into tabs. So it would be great if I don’t have to reconstruct the whole layout in the tab setting but instead just add the current layout to each respectable tabs.
Does it make sense?
Sincerely, Mika
Hello Mika.
I am not sure i understood your query here properly, do you mean you want to put the whole page code inside a Fusion Tab? that will not work since for tabs you need a different column code and the builder has outer column code that is going to break the tab layout for you in this case.
Thanks
-Ammar
Hi,
Ok, so I will need to construct it all over again in the tabs settings using the shortcodes?
Sincerely, Mika
Hello Mika.
I can not tell you what exactly do to without taking a look at your site in this case, i will suggest opening a support ticket for this please
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Great, I will do that
Thanks
-Ammar
Update to WordPress 4.8.2 with Avada 5.2.2 installed disables Fusion Builder 1.2.2. Cannot switch back to Default Editor either. All content editing features fail in Posts and Pages. Urgent patch needed!
As an update, I found it to be JM Twitter Cards 8.0 that is not compliant with WordPress 4.8.2 which in turns crashes Fusion Builder 1.2.2. Additionally the very popular JivoChat 1.2 is not working under WordPress 4.8.2. Might check your build carefully, where I am sure Avada is affected by this WordPress update.
Hello @inndesign
We can assure you that our theme works all fine and good with the latest WordPress version, however if the issue is coming from any 3rd party plugin or its conflict with the WordPress than you need to get in touch with the plugin author for more assistance on this, if you need anything else we are always here and just a ticket away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I want to show some raw code block to my post. But when I insert those using Code Block, I am getting the rendered version only. I need it urgent to do for my site. Please help solving this.
Hello @jahidwg
This is not what the code block is used for actually, the code block will also render the code for you so what you have to do is use any 3rd party plugin that offers something like that (raw code on pages) or you can also try this => http://bit.ly/2ydbSnF
However if you need more assistance with this please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
