39367 comments found.
I have 5.2.2 but unable to install premium plugins – when i try to install fusion core i get the following error – Something went wrong with the plugin API.
Hello @tracig
Looks like an issue with your hosting permissions i believe, we however have an alternate method to install the plugin which you can use, here is a very well documented article on this => http://bit.ly/2eahzvS
Please read the Fallback Method For Plugins section there, if however the issue persist do open a support ticket with our team and we will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
How can I put the main navigation menu separator line between the |
Avada 5.x.x
Hello @iristist
This will require custom CSS with pseudo elements to be used, if you are looking to get more assistance on this please open a support ticket with our team and we will gladly assist you with this.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
A simple question: we have a 2/3 + 1/3 container. Both columns contain pictures of equal height:1168px × 659px + 594px × 659px, but picture inside the second column doesn’t look of the same height. How can we solve it?
Hello @logicmentesri
Have you selected the equal column height options as YES? if that is it and you have same size of images you should be all good, however if not than please make sure that you are not setting up a padding or margin for one inside the design tab though if the issue persist please do open a support ticket and our team will assist you with this issue precisely.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
CONTAINER: Set Columns to Equal Height => YES COLUMN 1: Ignore Equal Heights => NO, Padding 0, Margin:0 COLUM 2: Ignore Equal Heights => NO, Padding 0, Margin:0 IMAGE 1 SIZE: 1168px × 659px IMAGE 2 SIZE: 594px × 659px ISSUE: picture inside the second column doesn’t look of the same height
IMAGE 1 MONITOR RESIZED: 800px x 451px IMAGE 2 MONITOR RESIZED: 499px x 444px (why???)
Hello There.
We will need to take a closer look at this issue here and need to request you to please open a support ticket with our team
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, and thank you for this very nice theme!
My question is concerning the portfolio filter, I’m trying to change the text “All” but can’t seem to find where I could do such a change.
Your help would be much appreciated 
Thanks in advance.
Hello @Spballif
The best way to do this is by translating the string “All” inside Fusion Core to the string of your own choice, you can learn how to translate the Fusion Core plugin here => http://bit.ly/1JAILdg
However if you get into any trouble while translating this please open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello Ammar,
Thank you so much for your fast reply. The issue have been solved
Regards!
Hello @spballif
We are happy to hear that
You’re most welcome.
Thanks
-Ammar
Hi and thank once again for this amazing theme!
I was just wondering what the road map for an option to have the title of an portfolio item (in a portfolio grid) look like? I found info from 2016 saying it would come in version 5.0 but if it has, I can’t find it.
Thank you once again!
Hello @e-Fredde
We are glad that you like our theme, This is already a feature in our theme and you can enable / disable the title from Grid rollover by going to our Avada > Theme Options > Extras > Featured Image Rollover Tab
This is how it looks => http://prntscr.com/gpjf8n
Are you talking about something else instead? If yes please open a support ticket with us and our team will gladly assist you with all your queries.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
hi, its very difficult to place ads on avada classis theme. im using ad inserter plugin and tried some others but none showing adsense on frontpage. can you guide me on placing ads pls? have you got any docs? thanks
Hello @admiral8
Have you tried our ads widget inside the sidebar or page content in this case => http://prntscr.com/gpgkj9
I am not sure how that plugin is adding the ads so can not precisely provide you a response on this, can you please open a support ticket with your complete website details about this so our team can look into this and provide you with a proper response?
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi!
I really like your theme and your many demos! I want to recommend it for two completely different clients of mine, but I am wondering about the placement of the language switcher (both sites need to be multi-language). I saw that you referred to http://d.pr/i/1ey2G for one example, but is there a chance you could show me or try to explain where a language switcher could be placed in https://avada.theme-fusion.com/daycare/ and https://avada.theme-fusion.com/architecture/?
Thanks a lot!
Hello @VonJanne
it will always be placed inside the menu area actually so for the side header as you see in daycare it will be placed below all the menu areas same way as you see in the other screenshot you shared and exactly the same for the architecture demo but it will be in the main menu area, overall it looks good with all our demos i can assure you that, unfortunately we can not put them on all the demos much easily as it will require the setup of WPML plugin there.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Button Styles:
Hello, when I use VC (or other themes) I have many optional or additional purchasable Button Styles and Button Functions (fancy buttons etc.). How can I have new button behaviours using fusion builder?
Can I p.e. add shortcodes (not VC elements) of Ultimate Addons for Visual Composer in Fusion Builder?
Hello @waldemarker
We do have multiple styles for our Fusion Buttons too that you can select from the element itself as can be seen here => http://prntscr.com/gpgfwk
However if you are looking to get some more additional styles than you have to use custom CSS or third party plugins for that, tho we have not tried VC elements inside our builder elements in this case and i will not be able to provide you with a solid response about this.
If you need further assistance with this we suggest you to please open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Does this theme have some useful feature to include different Google Fonts?
Hello @annaKni1997
Yes, we do have a typography section from where you can select different google fonts inside Avada > Theme Options > Typography > Header / Body Typography
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Hey guys!
I have been using one of your themes for one of my clients’ website…
Some reason the loading gif stuck at the top of the browser till the image in the slider fully loaded… then drops down right before the image pops up in the slider.
I have been using Avada themes for a long time and I have never came across with this… on all my other sites the loader gif is in the middle of the slider.
Can someone give me advice on how to fix this?
Cheers, Pete
Hello @pszita.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, unfortunately the classic demo import failes when i choose ‘all’.
The partial Import workes, but then it does not Import menues …
The hosting environments are (Memory Limit: 256 mb, max_execution_time: 50000).
How can i archive a complete classic Import?
Best regards, wp-teo
Hello @wp-teo
If your system status is all good (GREEN) there should be no issues at all while importing the demo, however if its having issues you can always use our alternate FTP import method that you can read about here => http://bit.ly/2lJBzJu
If you need further assistance do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Please update the LayerSlider to the latest version
Hello @Nitya100
We will be doing this with our next update as the premium sliders and bundled free with our theme, you can read more about this here in our documentation post => http://bit.ly/1QLh9o2
However if you need further assistance please open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi I have a pre purchase question.. Is their an option to be able to add a clickable phone number visible in the header?
Thanks Mark
Hello @mstubb
Yes, you can do that by putting in the code for clickable / callable numbers and you can use our header-content banner for this
We will be happy for you to be a part of this Amazing Community.
Thanks
-Ammar
Thanks your replies I’ve tried hcode and they would not help. thanks for the quick reply.
It is our pleasure
Hi Avada, I’ve checked my theme version and it says 5.06. I’ve checked updates but it says the theme is up to date? How do I update to 5.2?
Thanks, Paul
Hi there
When it comes to updating your theme please make sure that you follow these update instructions and you will be fine:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
Hi,
Is your theme compatible with WP Job Manager plugin or you have any other Listing functionality? If not, can we expect implementation of such feature in near future? Does your theme include all mentioned sliders, as bundled, or they need to be purchased separately? And last question, can this theme be used for multilingual site and which plugin you recommend for such functionality?
Thank you in advance!
Best regards, Gordon Freeman
Hi there
- Which Job Manager plugin do you have in mind? If the plugin was developed according to strict WordPress coding standards then it should work with Avada without any issues. If an issue does arise, our development team can look into it and provide assistance but may need to defer you to the plugin author because we do not have control over the plugins code or development cycle.
- Yes, the Revolution Slider and Layer Slider plugins are included with your purchase of Avada. No additional licensing is required to use the slider plugins with the theme.
- Avada is 100% translation and RTL ready. We always recommend the WPML plugin for multilingual sites -> http://bit.ly/1Q1Kxdi
We will be delighted for you to join the fastest growing theme community out there
Thank you, MB
Hello!
presale question.
Is login/register feature available within your Theme?
if yes, is this feature supports social web login?
if no, what plugin would you suggest for these matters, to be best compatible with your Theme? Premium and Free please.
Hi there
Yes, there is a log in Element that can be deployed via the Fusion Builder but it does not support a social login option unfortunately. There are many plugins available, but we do not have one particular plugin to recommend.
Avada’s advanced options network makes it easy for you to change the design to suit your preferences -> http://avada.theme-fusion.com/avada-options/
2 points to note:
- There are global options that affect you entire site.
- There are individual options that affect only that page or post.
That is how the entire options network works and allows you to build incredibly unique, professional websites as you see here -> http://avada.theme-fusion.com/demos/
And using our Fusion Builder it makes it even easier -> http://avada.theme-fusion.com/fusion-builder-2/
- Avada is 100% compatible and design integrated with the Woocommerce plugins, please see our demo examples that showcase only a fraction of what is possible with Avada and Woocommerce:
https://avada.theme-fusion.com/woocommerce/ https://avada.theme-fusion.com/modern-shop/ https://avada.theme-fusion.com/classic-shop/We will be delighted for you to join the largest theme community out there
Thank you, MB
Hi, I’m a little unclear on how support works and was hoping to get some clarification on it. So the purchase of the theme includes 6 months of support by ThemeFusion or 12 months if you pay the additional fee for extended support. After the 6 or 12 month time frame what happens? If you run into technical issues and need to submit a ticket would you have to pay for additional support? If so, what is the fee for more support? Do you pay an amount per ticket or do you pay a another fee for 6 more months of support? Also, is support always provided by themefusion or at some point does envato take over support? Thanks for your help on this.
Hi there
We hear you loud and clear, however allows us to clarify that Envato introduced paid item support back in September 2015 and we theme authors had zero control or influence over this. In fact, we (ThemeFusion) in response to the Envato initiative decided to Grandfather in for support any of our customers that had purchased a copy of Avada prior to the 1st of September 2015, as explained here -> http://bit.ly/1SwDKpe
You certainly do not pay for support per ticket. We can also suggest that you make use of the following resources:
Join the Avada Facebook users group, over 14 000 active members -> http://bit.ly/2aXUcFf
The community forum for user interaction -> http://bit.ly/1Uzbbgx
Avada documentation -> http://bit.ly/1La5xgv
Fusion Builder documentation -> http://bit.ly/2dm8GLU
Video Tutorials -> http://bit.ly/1G7dsDU
Avada Guide -> http://bit.ly/1N505Om
If you have any additional questions or need some guidance you are welcome to email us at support@theme-fusion.com
We will be delighted for you to join the fastest growing theme community out there
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, we look forward to helping you!
Thank you, MB
MY SITE IS NOT WORKING!
This is the error that comes up. Is fusion-builder not working? What happened?
Fatal error: Allowed memory size of 67108864 bytes exhausted (tried to allocate 196608 bytes) in /home/terisocia81/public_html/wp-content/plugins/fusion-builder/shortcodes/fusion-portfolio.php on line 504
empowerkindness.com is the site
Hello @sfelipesan777
It appears you are either on SiteGround hosting or you have really low memory set for the PHP which you can increase by following our document here => http://bit.ly/29P6ivL
However if the issue persist please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi,
our website (Avada theme) was created by a web design and marketing company less than 2 years ago and they are no longer in business. our license is applied and we are are getting updates. however, a recent update broke our site (error 404 server not found) and caused trouble accessing wp. we reverted to a previous version using CPanel. because we are now managing our site, do we need to purchase a new license to get support from Avada (e.g. plugin questions to ensure compatibility and advice for fixing problems)? is this the forum for it? I’m concerned that applying a new license might break the site. we may have some custom work done there.
Thank you.
Hello @intelliview
I can understand the issue however this shouldn’t happen on the update for you, however we would love to assist you with it but you need to open a support ticket with a proper license as right now we do not see a purchased badge and i do understand you do not have a license so if you can get in touch with the previous developer and get the hold of account that will do for us, if not however than you can simply purchase a new license and open a new support account with us and then open a ticket and we are there to help you
Adding the new license details will not make any change to your site at all, it should be all fine and good.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
hi, our contact form 7 has stopped transmitting messages. it is not being received in our server. I’ve been told by our host provider that this is due to incompatibility with our theme. can you recommend a contact form for our avada fusion?
can you also recommend a file management plugin (member access for upload and download of documents) that works well with Avada? thanks.
Hello @intelliview
We have zero issues with CF7 plugin and we actually have 100% compatibility with it, there should be no issues when it comes to that plugin so please make sure you have no issues from server side.
We have not yet tried any specific file management plugin as of yet so can not provide you with a solid recommendation right now.
Thanks
-Ammar
Thanks Ammar.
I have purchased a general licence with 12 months support. in an earlier reply, ThemeFusion mentioned that updating our published site’s purchase code with the new one will not make any changes to our site.
Will the login credentials change after updating with the new purchase code? or that depends on which account I add the purchase code to? the developer’s (to which we have access) or our own.
We are managing both theme-fusion.com accounts. if only the username can be changed, we can just manage one and have record of both purchase codes.
I will create a ticket once the best account to be used is determined.
Many thanks.
Hello there
Glad to hear that you have purchased our support back and no, nothing will change when it comes to your account no WP admin details nothing, you should be able to login with the same details to your WP admin account, if you need further details on this please do open a new support ticket and our team will be at your assistance.
Click Here To Create An Account & Get Avada Support
Looking forward to help you.
Thanks
-Ammar
thanks Ammar. I will get that ticket out. but before that may I ask for assistance to have our username in theme-fusion.com changed? unfortunately, our developer did not use our name but theirs. this account only contains our original purchase code and our contact info. they should not have done that. is this possible? i cannot create a ticket because we might have to create a second account that has our username. but since an email address can only be used for a single account, we are left with no choice but to use the account created by the developer for us.
Hello @intelliview
I am not sure if changing the name on the site is possible or not, however our support manager will be able to assist you with this in details, right now what i see is a “Supported” badge on your account so that means you should be able to open a support ticket by signing in above, however if that is not the case please provide your complete issue and details to support@theme-fusion.com and our Support Manager will get back to you as soon as possible.
Thanks
-Ammar
hi Ammar, it’s been a week since I contacted our support department but no response as of yet. could you please inform them I have sent emails last week/ please understand that we cannot start a ticket for the theme upgrade until this is confirmed. we have yet to associate the purchase code to the appropriate theme-fusion account. thank you.
Hello @intelliview
That shouldn’t take this long, are you sure your email went thru our system? can you please email again once and i will ping our Manager again for you here.
Thanks
-Ammar
I have updated to the last Avada version and now I can neither update nor install the LayerSlider WP!!!
Hello @DraganaS
What error are you getting on dashboard when trying to install the LS plugin in this case? did you try installing the plugin using our alternate fallback method as mentioned here => http://bit.ly/2eahzvS
If the issue persist simply do open a new support ticket and our team will gladly assist you with this.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
