19077 comments found.
One of my clients has been unable to add any more than 7 rows of content to a page, when they add more it is deleted/disappears. We’ve tried updating the theme but it still isn’t functioning properly. The theme and wordpress are up to date, no extra plugins have been added, are you able to advise on this issue?
Thanks
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can check what might be the reason. Please don’t forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Thanks for your response, I’ve sent through the access and the link to the site.
Ok, thanks.
Hi, I bought this theme yesterday for the second time. However I am unable to start any discussion on your website. Please look into this as I have a few problems at the moment
Hi,
please try once again because everything should be ok now.
Best regards,
Muffin Group team
Hi there,
Is it possible to use images that are included in the theme demos ? I am specifically speaking about the demo – Meeting
Could you please point to where can we buy those images from ?
Many thanks
Hi,
the images/media you see on pre-built websites works on different licenses so it depends which images you want to use on your site exactly. Some of them operate under a free license, some we made ourselves but for some, we bought licenses. So basically, if you want to use these last images legally, you need to buy their licenses as well.
Regarding the Meeting demo and its images, please send us private request thru contact form which is on the right side at https://themeforest.net/user/muffingroup#contact so we can send them.
Best regards,
Muffin Group team
Hello, I am unable to shut off the under construction page…how can I go about fixing this?
Hi,
Under Construction could be disabled under BeTheme Options > Pages > Under Construction page.
Best regards,
Muffin Group team
Yes, the same place I went to turn it on…turning it off doesn’t seem to work…again, how can I fix that? I currently have no information listed in the under construction menu and it’s currently set to OFF.
If it’s currently OFF in the back-end, then maybe 3rd party plugin like cache or other is the reason?
I want to display only post title when I choose a category. No post information (creator, date) and content.
Hi,
I have a little problem. In the category pages, I want to display only title of the post with link, from that category and the navigation with prev and next, and number of pages.
I tried to make a custom page but no results.
Hi,
please send us link to page where from you would like to remove those informations and also the screenshot with marked sections/elements that you want to remove.
Best regards,
Muffin Group team
here? or on the support website where I post already this question?
You can do this here or thru the contact form which is on the right side at https://themeforest.net/user/muffingroup#contact
Do we have to type the Excerpts for every single post manually? The theme does not pull the excerpt automatically from the post?
Hey,
the theme pull the excerpt automatically from the post of course but only if the content is set inside WordPress default editor. Otherwise, you need to set excerpt manually for every single post.
Best regards,
Muffin Group team
Hello I have vers 8.8 from 2015 how can i update do most new version ? help ? when i just delete or override file via FTP site going down :/
Hi,
as you can see, there is no “Purchased” label next to your nickname what means you did never bought this theme. And because support is for our customers only, we can not help you unfortunately. If your client bought it, tell him to create account on support forum and post your questions there.
Best regards,
Muffin Group team
Please, do I need Version 17.8.8, where can I get it? Thanks!
Hi,
sorry but this version is no longer available.
Best regards,
Muffin Group team
Hi I can not find the Mfn CB Migrate Tool.
I need to migrate to other URL.
Thanks in advance.
Hi,
all necessary details about this tool, you will find on support forum.
Best regards,
Muffin Group team
Hi, I need to change the license to another domain, how do I do it?
Hi,
if you have any issues with registration/de-registration, please send us always private request thru contact form which is on the right side at https://themeforest.net/user/muffingroup#contact
Best regards,
Muffin Group team
Hello! I’m trying to install the package plugin from the theme but I can’t. The error is: The package could not be installed. The package contains no files. Plugin update failed. I installed all the WPfiles and theme files again but same problem.
Thanks
Fixed. It seems I have first to deregister the theme on the test domain and register again in the final domain. Thanks
Hey,
yes, this is what you supposed to do exactly. We are glad that you have sorted it out yourself 
Best regards,
Muffin Group team
hi, do you also provide something like bulk license if I want to use your theme on many websites?
Hey,
in reference to Themeforest license and agreements, once purchased license can be used for one site/domain only. If you want to use this theme for few sites, then you must buy as many licenses as many sites you want to build. This applies to all themes on this marketplace and there is no other license available.
For more details about the license of all products on Themeforest, please navigate to https://themeforest.net/licenses/standard
Best regards,
Muffin Group team
I am getting below error . How can i solve it . Thanks in advance
Error : “Your theme (Betheme) contains outdated copies of some WooCommerce template files. These files may need “
Hi,
you got this message about “outdated copies” because you did update WooCommerce plugin but you did not done the same with the BeTheme. To use recent version of WooCommerce plugin, you need to have recent version of the theme as well. Therefore, please remove all theme files (whole /betheme/ folder) via FTP, download the newest version and then upload the newest betheme folder instead. A lot of things has changed in recent WooCommerce version and that’s why it is so important to remove all theme files from FTP first.
Best regards,
Muffin Group team
Hello there, can you provide me PSD for this theme http://themes.muffingroup.com/be/elearning/ ? Thank you
Hi,
for any PSD files, please always send us private message thru contact form which is on the right side at https://themeforest.net/user/muffingroup#contact (you must be logged into Themeforest’s account).
Best regards,
Muffin Group team
Thank you, I did that. I’ve provide you Item Purchase Code too.
Ok, thanks.
do any of the demos, offer all the shortcodes used at once.
Hey,
at this moment, we do not have this feature but we got it in plans of course.
Best regards,
Muffin Group team
Install pre-built website:
cURL error 28: Operation timed out after 30000 milliseconds with 86391 bytes received
Hey,
please be so kind and send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can check what might be the reason. Please don’t forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hello there, I have a question before I buy the theme: Is it possible somehow to have a grid that contains normal portfolio boxes with a picture as background and boxes who contain text only?
I would really appreciate an answer
Regards Martin
Hi Martin,
we are sorry but we do not have such portfolio layout included but we will consider it while future updates of course.
Best regards,
Muffin Group team
Hi team bethemes, i can’t update LayerSilder ,always faild..how can fix it?pls help
Hi,
to update Layer Slider plugin, you need to deactivate it, then do the update and activate again.
Best regards,
Muffin Group team
Hi.
I see the latest theme update has much lighter child theme and parent theme and now has one click update. This is a great relief as we have not been able to update the child theme and parent theme since 6 months we purchased.
How do I update our existing parent theme and child theme to these new updates released so can commence using the one-click to update the child and parent themes.
Thank you.
Hi,
you need to go thru old update process and all details about that, you can find on support forum where we explained how to update when its version is older than 20.
Best regards,
Muffin Group team
Version is 17.8.2
Will go through the support forum sent
Now I have uploaded the latest theme vial FileZilla. What is next thing to do? I can’ see exact steps to follow in forum. The child theme is currently active on our site. How do I use latest theme to update the existing parent and child themes? Thank you
Child team is Version: 11.5.1494452216
All you need to do is remove old theme folder and upload the newest one instead. That’s all you need to do via FTP.
Thank you for the prompt reply.
Now we have these error response on Themes menu
“Broken Themes
The following themes are installed but incomplete. For the child theme it says – The parent theme is missing. Please install the “betheme” parent theme.
For the new 20 theme installed it says – Stylesheet is missing
When 20 theme was activated wp-admin was no longer accessible and front end website lost all customisations.
Now we reverted to 17.8.3 and dashboard and website are restored.
Help please.
You got this error about “stylesheet is missing” because you are trying to install wrong package. The theme file you supposed to install is betheme.zip
More details about theme installation and mentioned stylesheet error you can find below:
https://help.market.envato.com/hc/en-us/articles/202821510http://themes.muffingroup.com/betheme/documentation/#installation
Please check our documentation where we explained how to install wp theme properly.
Hi,
Both parent theme and child theme are successfully updated now without any breaks or issues. Site running fine as always.
Thanks so much.
You are welcome 
