Discussion on Total - Responsive Multi-Purpose WordPress Theme

Discussion on Total - Responsive Multi-Purpose WordPress Theme

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Hi AJ,

Just a quick one that im not sure if this is theme related.

Im looking to add an SSL Certificate to our site and spoken to the host who have confirmed it is active but i need to change links/URL’s of the image/css/js files to https:// and not http://

Is this something you can advise?

Thanks

Hi,

In WordPress all the css/js and image URL’s should automatically use https if the site is setup correctly. The theme itself doesn’t add the protocol or even generate the URL’s this is done via core WP functions. After enabling your certificate you should go to Settings > Reading and make sure you setup your site URL’s to use HTTPS.

Support is for valid customers only though so please be sure to log in with the correct account used to purchase the theme in the future, thanks ;)

- AJ

Hi guys, I’m getting the ‘are you sure you want to do this error’ when trying to install the theme. I’ve disabled and deleted all plugins and themes. I’ve upped the php limit and reinstalled wordpress. The theme does not want to install. I’m running wordpress 4.8.2 and total theme 4.4.1 – any advice?

Can you please make sure you are installing only the Total.zip file more info here: https://wpexplorer-themes.com/total/docs/theme-installation-errors/

If you already increased your PHP memory limit and it’s still not working the only other 2 things that could cause the error are that you are trying to upload the incorrect file or you need to increase your upload_max_filesize.

I notice your support license has already expired which means you purchased the theme 6-12 months ago. If you are installing the theme for a new site please be sure to purchase a new license for the new domain, thanks ;)

- AJ

Is there a list somewhere of all the icons and fonts that come with this theme?

Hi Jason,

What do you need exactly? There are thousands of icons and fonts so having a list someone in a documentation file isn’t really that useful whereas you can just view them when setting your options in the theme. I’m just a bit confused as to why you need the list, if you can let me know maybe there is a better solution for your needs ;)

- AJ

I have today updated Total from 3.5.3 to 4.4.1. Most of the pages work well except the header comes up weirdly for the following pages:

http://bbpsg.staging.wpengine.com/our-services/ http://bbpsg.staging.wpengine.com/management-team/ http://bbpsg.staging.wpengine.com/track-record/ http://bbpsg.staging.wpengine.com/financing-solutions/ http://bbpsg.staging.wpengine.com/careers/

Notice there is a gap between Top Bar and Main Header. I couldn’t find what causes that.

Please ignore this. I found the answer myself.

Thanks for letting me know!

Dear Support, I purchased support a few months ago but the system is telling me that the support has expired. I need help with the menu, the drop drown boxes in the main menu disappear when moving the cursor. It’s not my computer as I already tried with a different computer. Could someone help me fixing this problem. Thank you in anticipation. https://www.perthtourswa.com.au

Dear AJ, I’m not sure about giving licence information here in case this is a public forum, how can I give you the licence details?

You don’t, just log in with the correct account ;) That will display the “purchased” tag next to your username for verification. Even even if you can provide license details there is no way for me as a seller to verify them.

I’m guessing you have multiple Envato accounts and you are just logged into one that didn’t purchase the theme. Thanks!

- AJ

Oh shoot…never mind I looked at the domain, you just commented on the wrong theme ;) These are the comments for the Total theme but you are using my Earth theme.

Sorry I was doing support very fast yesterday since it was Halloween and had to run some errands.

I am pretty sure the issue with the dropdowns is just because there are too many items in the menu, can you try removing a few to test?

If you can reply back on the Earth comments that would be best to avoid any confusion – https://themeforest.net/item/earth-ecoenvironmental-nonprofit-wordpress-theme/2405294/comments – thanks!

- AJ

Hi AJ, I’m looking to get some enhanced category description info to appear at the top of my shop categories (just a banner image with a bit of text really) and I’ve tried a couple of ways: plugin ‘SEO Category and Tag Descriptions for WooCommerce’ .. which seems ideal in that it gives a regular WYSIWYG editor field in the category edit area… (doesn’t work) I’ve also tried ‘WooCommerce Category Banner’ plugin to get a banner image to appear at the top of the category (also doen’t work). I know there is the existing description field there for simple text but do you know of a way I can get a banner image in there? I’m aware of the thumbnail image appearing as a banner function however I was looking for something a bit more editable – can you help? Cheers, Chris.

All sorted – false alarm – checked the boxes in the WooCommerce settings and the HTML from the ‘WooCommerce Category Banner’ is showing fine. Cheers

Great, I’m glad you figured it out ;)

Wondering if I could get an auto copyright year update script to work…I currently use this one on other WP sites and it works. I tried it on this theme and it did not work.

COMPANY NAME © <script>// <![CDATA[ today=new Date(); y0=today.getFullYear(); // ]]></script> <script>// <![CDATA[ document.write(y0); // ]]></script> All Rights Reserved.  

Hi,

No need to use a script, there is a built-in shortcode ;)https://wpexplorer-themes.com/total/docs/current-year-shortcode/ – I’ll include this shortcode in the default content for the next theme update so it’s more obvious.

- AJ

Hey AJ,

Just wanted to touch base with a comment from a few months back. It was about the header on mobile error when the orientation switched.

https://themeforest.net/item/total-responsive-multipurpose-wordpress-theme/6339019/comments?page=674&filter=all#comment_17127156

I have since purchased the theme and loving it. Only issue is the sticky nav error is happening on my site, and I made sure I had the latest update. Looks like this only happens when using a sticky nav.

I recorded a screen capture using the demo:

http://totaltheme.wpengine.com/dezignr/

Here’s the video:

https://www.youtube.com/watch?v=KwC6B7yjDi4

It’s the same issue from the original comment thread, the nav will lock it’s size if you change orientation. Only resets if you return to the very top.

Hope this helps,

Thanks!

Hi,

I actually added some tweaks for the upcoming update that should fix it. Basically I added some code that whenever the device is rotated it will “break” the sticky header and then re-add it if needed which should fix the rendering issues on mobile – https://cl.ly/nNxa

If you want you can submit a private ticket, request it be sent to AJ and I can send you the beta version to test out – https://wpexplorer-themes.com/support/

- AJ

Hey thanks for the quick response AJ.

I’m not in a huge rush for this fix and will be happy to download it in the next update, thanks for sorting that.

Cheers

Not sure what is going on but my mobile menu and menu search button don’t work. The mobile menu will not open no matter what setting I have it on. I updated the theme to the latest version. Did a plugin run down and turned off a few and tested it and still nothing. If I turn on debug I get this message ‘Warning: call_user_func_array() expects parameter 1 to be a valid callback, function ‘my_sf_tweaks’ not found or invalid function name in /home/naplesrv/naplesmotorcoachresort.com/wp-includes/class-wp-hook.php on line 298’ Not sure if that is the issue or not. The site is http://naplesmotorcoachresort.com. Thanks for the help!

Figured it out, has to do with the snippet you have to adjust the speed and delay on the dropdown menu. function myprefix_sf_tweaks( $array ) { $array[‘superfishDelay’] = 700; // Change delay $array[‘superfishSpeed’ ] = ‘fast’; // Change Speed IN $array[‘superfishSpeedOut’ ] = ‘fast’; // Change Speed Out return $array; } add_filter( ‘wpex_localize_array’, ‘my_sf_tweaks’, 10 );

Removed that from the functions.php file and the menu works again! Any way I can still adjust the drop-down speed? New snippet?

Hi there,

Oups my bad, if you look I named the function myprefix_sf_tweaks but then used my_sf_tweaks in the filter. Those two should be the same. I updated the snippet - https://wpexplorer-themes.com/total/snippets/sf-menu-options/ – to just use an anonymous function which is cleaner, thanks for the heads up!

- AJ

Hi there busy person! I’m trying to edit the demo Married using the WBpagebuilder but the text do not load. It does however work on new pages when I make a new section. Strange. I don’t know if this is a support question or something wrong with the theme demo.

Hi there,

There shouldn’t be an issue with that demo, have a look here: https://cl.ly/nLlB

Is everything up to date? (WordPress, theme and plugins)

Can you share the URL with the issue so I can see if there is any errors on the page?

- AJ

Hi AJ, and thank you for your fast response. Unlike me, who i slow, like my computer, which could not process the pagebuilder! It just kept loading. So i turns out it was my laptop, and not the theme! Again, thank you.

your support ticket link page is giving a 403 forbidden error

Hi,

I do use CloudFlare on the domain for extra security and to prevent spammers. It’s possible CloudFlare has blocked you. A common reason is using outdated insecure browsers, can you try in a different browser?

If your IP has been blocked though I can white list you, can you let me know your IP address?

- AJ

AJ,

I’m having a really strange and frustrating problem. On my one-page site, 5 of 8 of my menu links work perfectly. However, three of them take me to a page that displays my header and footer. I’m sure there is a simple solution – I just can’t seem to see it.

Thanks, Robert

Double check that the link matches the correct ID used for the local scroll section?

Do you see anything different about those links compared to the others?

It’s really going to be impossible for me to help with this unless I can look myself. If you can inspect the source code, share screenshots or share a video of what you’ve done? Or any other info you think would be helpful? Thanks!

- AJ

AJ, here’s a link to my local site – http://thepatronscaddy.fwd.wf/wppatronscaddy/ There are three menu items not working – FAQs, Interviews and Advantages – I’ve triple-checked the scroll ids and I’m not sure what’s wrong. Thanks again! Robert

Hi Robert,

Thank you for your patience over the weekend. I am actually getting an error when trying to visit this link – https://cl.ly/nOe1 – can you please double check it? So we can get this sorted out asap ;)

- AJ

AJ

I decided to just open a new comment since this is probably a different issue than the one you helped me with yesterday.

Navigation elements for all carousel widgets are not showing. They are always disabled regardless of the settings used.

https://www.dropbox.com/s/yxqh97ox5uz8qxm/Carousel%20Navigation.jpg?dl=0

The arrows will only show up if there are more items then the ones set to show at a time. So lets say you set the carousel to display 3 posts but you only have 2 posts or 3 posts there won’t be any arrows. If you have 4 posts then they’ll show up. I think this is the issue you see.

- AJ

hi. I install total theme. Everything is ok. Just one problem. some Recommended plugins is not in total zip. Layer slider and woo commerce is lost. How can ı get this. Also the portfolio page does not have the editing tool. for example ı want to customize ’’ California Surfing Trip ’’ portfolio page. But I do not. visual composer is not available on this page. I need to get a rush response. Thank you.

Hi,

A mockup is a basically a photo made in Photoshop showing what you want to do.

You can use an online image sharing service to share the image or open a private ticket – https://wpexplorer-themes.com/support/

If you want to add just a video you can delete the slider and insert the video module using the page builder like this: https://cl.ly/nQ7R

But if you want to replace the video in the Slider then you would do so here: https://cl.ly/nPcm

- AJ

Hi. I get submit ticket. 2 days ago. I wrote what I wanted to do. but not yet answered. I am waiting. Thank you.

Hi,

Sorry about that I got sick and wasn’t able to get back to you and my support staff had assigned the ticket to me. I’ll reply right now, thank you for your patience!

- AJ

Hi! Everything was just working fine but after I used the Reset DB Plugin as suggested by your demo importer my custom sidebars stopped working! This is the code I used:
function my_custom_sidebar_display( $sidebar ) {
    if ( is_brand_archive_page() ) {
        return 'brandarchive';
    }
    if ( is_product_category() ) {
        return 'productcategoryarchive';
    }
    return $sidebar;
}
add_filter( 'wpex_get_sidebar', 'my_custom_sidebar_display' );
Obviously I’ve created the widget areas. Everything was working before resetting. I’ve tried everything (I’m a developer) but really can’t understand what’s wrong, please help!

Edit: I see what you mean now by my code, because the meta does override any filter (as it should). So most likely the issue is with the WooCommerce sidebar, can you try changing the priority and let me know if that works?

- AJ

Yes! It’s finally working changing the priority. Thanks for your help! I had enabled the custom woocommerce sidebar in the customizer but it was empty so the theme was loading the default sidebar. Thanks!

Great, I’m glad it was an easy fix ;)

Whenever you use theme filters use at least a priority of 50 this will ensure it will override the theme always since the highest I try and use is 40.

I’ll make sure to start adding a priority to my snippets as well.

Have a great weekend,

AJ

getting this error when i try to view a post: Fatal error: Call to undefined function wpex_post_series()

- Post series aren’t being used. - Category page doesn’t load posts and the admin bar disappears.

Thanks for the extra info, this helps!

So, the single.php file was actually removed like 2-3 years ago. Sounds like you updated via FTP/SFTP. If you update via FTP you need to make sure that you remove all files before uploading the new ones because sometimes theme files are removed and you can have these conflicts.

So simple delete the file from your server and it should be fine ;) If you have other issues though you may want to do a re-installation to be safe.

- Aj

yup, all sorted now! Cheers Aj!!!

Great! If you have any other issues or question let me know. Otherwise have a great weekend.

- AJ

Hi,

I can’t raise a support ticket I get this message – “Signup Error. Sorry, that email address is already used!” – so apologies for posting here.

I took your earlier advice in relation to restructuring the way the “Artists” and “New Paintings” pages work – using the Post Types Grid module – to speed up page loading time through pagination.

This has had a knock-on effect in the way users view individual “Artists” page Gallery (Portfolio) items. As an example, when you view http://urlgone.com/228385/ you can see her 4 Gallery/Portfolio items. When you click on a Gallery/Portfolio item to view a specific piece of art and then click on the next or previous links to view all 4 pieces within Helen Foster, it used to stop at the final item (or first – if you were travelling backwards).

The current situation is that the next & previous links are present on every page so you can traverse backwards/forwards through every Gallery/Portfolio item that has been created. This is not required by the client. Categories are the issue here methinks, as I had to restructure the way Gallery/Portfolio items were categorised so they would display correctly using Post Types Grid module.

Can you assist please, I’m hoping there is a straightforward solution. If you feel you need to raise a ticket or resolve the ticket issue I’m receiving, that would be great.

Thanks

CB

Hi,

This will happen if you changed your Envato username but you had previously signup for our support site. Can you let me know what your old username was and the first 4 digits of your email address used here on Envato so I can manually remove your account and you can re-signup?

Otherwise changing your Envato email address will allow you to register with a new account.

Regarding pagination…By default in the theme it will go to the next/previous item within the same category. But if your items are categorized into multiple categories then of course it’s going to keep traversing the posts, the only way you can have it perfectly setup is if each item is only located inside a singular category in this case the artist name “Helen Foster”.

There really isn’t any other way around it and the next/previous function is actually a core WordPress function so theme-wise there isn’t much you can do unless you create your own function to explicitly tell it which category to fetch from.

It is possible though that you simply disabled the function to loop within the same category, so please first check at Appearance > Customize > General Theme Options > Next & Prev > From Same Category

- AJ

Hi AJ,

I’ll investigate your advice just now, in the meantime, the first 4 digits are “cb@ka” & username was karbondesigned.

Many thanks

CB

Ok, you should be able to log in now. Otherwise, let me know.

- AJ

Hello AJ,

The support system is ok :-) thank you.

I have these minor questions please :

1: I’ve added this shortcode for Font Awesome icon inside post editor :

[font_awesome icon=”bolt” size=”15px” margin_left=”10px” margin_left=”0px” margin_bottom=”0px” margin_top=”0px” color=”#22aed8”]

The icon is not visible on the front end as in the HTML, the font size appears as ZERO and QUOTES seem misplaced around ICON NAME and COLOR :

span class=”fa fa-”bolt”” style=”color: #”22aed8”;margin-left: 0px;margin-top: 0px;margin-bottom: 0px;font-size: 0px;”

2: Is there a way to add other Font Awesome icons in a module such as Heading ( I’d like “window-maximize” for example)

3: If I add an icon from another font library to Font Awesome ones, do you think this will significantly impact page loading time ?

Michel

Hello AJ,

Thanks indeed for your detailed explanations, and the HelpScout answer that was effectively in spam box.

For item 2 of this comment, I hadn’t noticed the checkbox, it works fine.

For item 1, I thought using maybe a different sidebar for single blog posts and for blog archive pages

For item 3, what do you mean please by “linking to all of them from every page” ?

Michel

Hi Michel,

You can create a custom sidebar via Appearance > Widgets > Add New

Or manually using a filter: https://wpexplorer-themes.com/total/snippets/register-new-custom-sidebar/

  • I just don’t see the necessity to linking to all 15 categories from the sidebar or having 15 categories period. When you have too many categories for a blog you are creating more duplicate content (if posts are categorized under multiple categories) and adding more complexity to the site in terms of user-use.

In general though there isn’t any way to change the way that dropdown works. So if you do have 15 categories and want to add them to the sidebar maybe instead use the Tag Cloud widget to display them (you can select categories) as it may be a bit more user-friendly. Or organize your categories into parent-child’s (if possible) so that the category dropdown only displays like 5 options.

Another good solution maybe to add a secondary menu just for your blog with the categories on it – https://wpexplorer-themes.com/total/snippets/under-header-menu/

- AJ

Hello AJ,

Big thank you for your kind recommendations, including for Flywheel :-)

I’m going to try all of them.

Have a nice day,

Michel

Hi, is there a way to have a shop page which is both full screen and a sidebar? In the Page Settings -> Content Layout there is either Sidebar or Fullscreen. I’d really like the shop pages to be full width like the rest of my site however I can’t seen to get it full width – with a sidebar. Cheers.

Hi,

The full-screen layout doesn’t have a sidebar. If you want your site to be full-screen what you should do is set your main content layout to 100% (or use 98% so you have some padding on the sides) instead of the default 980px – https://wpexplorer-themes.com/total/docs/customize-your-layout-widths/ – so all the pages of your site are consistent and you don’t have to manually edit each one.

- AJ

Hi AJ, I’m redesigning my homepage and am wanting the recent news to show a small excerpt that I can control. I use the siteorigin editor widget for my blog posts and have added a “read more” tag to my blog post. I have used “9999” as my excerpt length in the recent news widget. But the full text of my post is still appearing on the new homepage. What am I missing?

Hi there,

It’s possible there is a conflict with siteorigin (I would highly recommend not using site origin and Visual Composer on the same site because they are both page builders can can conflict).

If you disable the plugin will it work?

But, if you want to really control the excerpt the best way is using custom excerpts – https://wpexplorer-themes.com/total/docs/adding-custom-excerpts/ – this is ideal for SEO also.

- AJ

Thanks AJ. That worked

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