Hi Valentin,

Kindly provide the link to your site so we can investigate the issue further.

Thanks

Hi,

You can use the PORTFOLIO NAVIGATION module that is present in the TATSU builder and use the option present in the PORTFOLIO OPTIONS metabox to limit the navigation within a specific category.

Thanks

Hi,

Kindly use the CSS code below to hide the Social Share icons in the Floating Sidebar Page -

 
.floting-sidebar .portfolio-share {
    display: none;
}

You need to paste the code in the custom CSS section under OSHINE OPTIONS > GENERAL SETTINGS.

Thanks

Hi, thanks. I used one click theme installation. So I didn’t follow these instructions. My fault. But is there a way to download BE PAGE BUILDER? I no longer have it in my plugins so I can’t transform the data.

It says I have to activate BE PAGE BUILDER to use BE CONVERTOR

Hi,

Kindly email us at help@brandexponents.com and I will revert back with the BE Page Builder attached with it. How come you don’t have it, when you are actually updating from a version less than 5.0 ?

Thanks, Swami

Hi,

We will need to inspect your backend in order to see what may be going wrong here. But I guess it is because of the max_input_vars php config. Kindly contact your hosting provider and request them to increase it to 2000 from the default value of 1000. This should most likely resolve the problem.

Thanks, Swami

Hi,

Could you provide the link to this page in your site so I can inspect the images sizes to investigate the issue further?

Thanks

Hi,

Apologies for the inconvenience caused. I believe you may be using PHP version 5.3 ( obsolete version ) or less in your server, which is why you are getting this error. Kindly contact your hosting provider and request them to update it to PHP version 5.4 or above and your problem will get resolved. If the issue persists, kindly provide your URL, wp-admin id and password so we can investigate this further.

Thanks

Thanks for the solution!

Now I have another problem. While I have activated “tatsu” plugin I can´t upload any image from my computer. Can you give me any solution?

Thank you in advanced

Hi,

Kindly email your URL, wp-admin id and password so we can investigate the issue further. You can email the details using the contact form in the Support Tab.

Thanks

Hi,

Kidnly EDIT the portfolio (http://www.levtsimring.com/portfolio/life-imitates-art/) once in TATSU and SAVE it. This should get you rid of the 2nd title bar with the breadcrumbs.

Thanks

Hi,

The loading icon will appear if you enable Pagination option(Infinite Scroll/Load More) in the module settings. A better alternative will be to enable the LAZY LOADING option which will optimise the loading of the grid in a way that only a few set of items will be loaded at once. Ensure you have the latest version of TATSU to be able to use LAZY LOADING option.

Thanks

Hi,

Kindly provide your URL, wp-admin id and password via the contact form in the Support Tab so we can investigate this issue.

Thanks

Hi

The option to use Image as BG for the Page Title is present in the options panel under OSHINE OPTIONS > BACKGROUND > Page Title Module

Thanks

Thanks! Is that possible to have different background for different page?

Hi,

Unfortunately, there isn’t an option to change the BG of the Page Title on different pages.

Thanks

Hi,

The option to change the color of the Sidebar is present in the options panel under OSHINE OPTIONS > TOP HEADER SETTIGNS > HEADER STYLE > Right Slidebar/Overlay Menu Background Color .

Thanks

Oh great, thanks!

Okay just updated to PHP 7.1.0 and it resolved the warnings… Tatsu is working.

But the issue of the Home page title showing persists… any ideas?

Andddd….. I figured it out. I don’t know how to delete these comments. But somehow, someway it’s working. Thanks!

The problem must have been specific to the PHP 7.0. I am glad updating PHP 7.1 resolved your issues. Let us know if you need anything else.

Thanks, Swami

Hi,

Kindly email your URL, wp-admin id and password along with your FTP details – host URL, username and password so we can investigate this issue further. You can use the form in Support Tab to email the details.

Thanks

Hi,

Apologies but there isn’t an option to center align the gallery grid.

Thanks

Hi,

Thank you for your interest in purchasing our theme. Yes, this issue has been solved with the LAZY LOADING option that is introduced in the portfolio and gallery grids. You no longer have to use the Infinite scroll option. You can enable Lazy Loading option on the grid, that loads only a minimum number of items at once and this works with Portfolio Filters as well.

Thanks

Thanks so much!

Hi Dear, Sorry! I find the problem. That are correct information in e-mail. ​Thank you very much.

Hi Dear, Thank you for solving the problem with the shop page. I have another problem that is the phone and pad interface, the menu control does not respond. Clicking on Hamburger icon will not have menu content. Have trouble you. Thank you.

Issues resolved.

ok, I’ve gone back to version 4.4.1 and now it works again

Hi,

If you are updating the theme from 4x version to the current version, you need to following the steps here – http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/migrating-to-oshine-5-0/ to migrate to the new Page Builder. Oshine 5.0 is a major update where we have discontinued the BE Page Builder ( which you need to deactivate after convertion of your posts / pages / portfolios to Tatsu ) and introduced a new front end page builder. https://www.youtube.com/watch?v=8z4FSMLtWoQ

All your issues will be resolved once you follow all the required steps mentioned in the knowledgebase. Let us know if you require further assistance.

Thanks

thank you for your explenation! superb.

Hi,

There ins’t an option to add this within the theme, however you can find some good plugins to add the json-ld data on your site – https://www.google.co.in/search?q=json+ld+schema+wordpress&oq=json+ld+schema+wordpress&aqs=chrome..69i57.9578j0j7&sourceid=chrome&ie=UTF-8

Thanks