16522 comments found.
Guys, the theme demo Portfolio Grid filters aren’t working (normal loading and ajax)
Hi,
Thank you so much, we’re checking, really appreciate.
Regards.
Hi,
It’s fixed, it was caused by caching plugin expired cache invalidation.
Thank you so much.
I cannot believe how messed up this theme is now. Nothing sticks when adjusting anything in control panel, and the caching functionality is completely out of whack
I seriously cannot comprehend what is going on with this… Text changes, menu background colors are not what I’m putting in the system, just chaos, so annoying
Hi,
Sorry for the inconvenience, please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/If you can’t do anything or change anything, it can’t happen.
Regards.
...
Hi,
I am trying to use the theme with Polylang Pro. Once I switch from Polylang to Polylang Pro, the unify themes option in Settings disappears. If I set the unify themes option before switching to Pro the language selector goes away. Is there a way to use the theme with the Pro plug-in?
Thanks!
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi – how do I report a bug? Products import for woocommerce isn’t working…
Hi,
You can report the bug in our Ticket system here:
https://artbees.net/themes/dashboard/new-ticket/Set the status of the ticket to the Bug Report.
Regards.
Hi received this email: This Monday comes with New Jupiter V6 Update Info, but from Control panel> Theme update I can’t see upgrade. Could you explain us how it works?
Hi,
Sorry for the inconvenience, the update is not released yet, please kindly stay tuned until you receive the notification to update the theme from the ThemeForest.
Regards.
Hi guys, little question…
where i can costumize the code that show all single product in shop page?
i need to costumize this…
https://cl.ly/2b3q352k1441which is the file that generate the products?!
Thanks
Hi,
You can use the Product Shortcode to create the Shop page on your site and it has an option to control the number of the products display on the page.
Please check this document to know more;
https://themes.artbees.net/docs/products-shortcodeRegards.
Thanks, but is not what i need…
i want to know where i can found the code that generate all the products on the shop page.
After the title and the price, i need to insert some custom code.
Can you tell me please the exactly file where i can add my custom code please!?
Hi,
Then you can take a look at this file:
wp-content\themes\jupiter\woocommerce\content-product.php
Regards.
Yes! thanks!
Yes! thanks!
You’re welcome 
Greetings! Is there any easy way to have multipe footers across the page? for example I mean footer variation 1 on homepage, footer variation 2 on subpages and not have any footer on landing page? Thank you for your answer
Hi,
Unfortunately, your request is not available to achieve with the Jupiter theme at the moment, it only able to use 1 Footer across the pages on the site.
However, If you want to achieve it now you can hire a developer with our premium customization service by accessing this:
https://artbees.net/themes/artbees-care/They will add the customization code or module to help you achieve that.
Regards.
Hello guys, did you think I can recreate this website with jupiter. Please let me know I like to recreate it with some improvement like tap call on the top instead the search box. Thanks
http://themes.muffingroup.com/caffeine/Hi,
It’s possible to make this site with Jupiter theme, however, it will need many customize of the items and css style to achieve that.
if you want to make it fast and flawlessly you can hire a developer with our premium customization service by accessing this:
https://artbees.net/themes/artbees-care/Regards.
Is there a way to make the 3 lines for Header Style 3 larger?
Hi,
You can go to the Theme Options > Header > Secondary Menu Settings > Burger Icon Size > Change it.
Regards.
Anyway you guys add this code on mobile for the video backgrounds? So IOS devices can play videos?
https://forum.webflow.com/t/html5-video-autoplay-now-working-on-mobile/40584Hi,
Thanks for your help, please kindly ask about this as a feature request in our community forum:
http://forums.artbees.net/c/jupiter-user-requests/add-your-requests-hereIf there are other users which need this feature, they will come and vote for it so the development team considers implement it in the future.
Regards.
I’m using Jupiter and Woocommerce. Somehow the ‘related products’ and other Woo widgets are divided into 4 columns, while the widget settings say 2 or 3 columns. Woo says it has to be a Jupiter setting.
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi, is there a way to insert the full screen menut inside the header tool bar?
Hi,
Unfortunately, there isn’t such option in the Jupiter at the moment and it needs many customizations to make it through which is beyond our general support policy.
Thus please kindly ask about this as a feature request in our community forum:
http://forums.artbees.net/c/jupiter-user-requests/add-your-requests-hereHope you understand this matter, thank you so much.
Regards.
Is the next release scheduled? I’ll be updating our site and saw the last one was in August and I could wait until it’s released. Thanks!!
Hi,
The next update will be released very soon, if possible you can wait a little more.
Regards.
Ok thanks, yeah don’t rush it if it’s not ready 
thank you – looking forward to it
Thanks for your understanding.
Regards.
Hi! I would like to know if the theme is compatibility with php 7.0 and 7.1
Hi,
The theme is fully compatible with PHP 7.x, if you face any problem, please kindly open a ticket in the support desk to help us check further:
https://artbees.net/themes/dashboard/new-ticket/Regards.
My site is very very slow. I installed the premium wp-rocket plugin to improve speed. But when I inspect the site a file takes more than 1 minute to load, it is in the link wp-contents/themes/jupiter/assets/js/plugins/async/min/jquery.flexslider.js However I have disabled the FlexSlider Post Type.
When I delete this file, it gives me a 404 error in the browser console, but my page loads completely.
https://ibb.co/fcm0hb https://ibb.co/eqhvFwHi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
using the latest version of Wordpress, woocommerce and visual composer the woocommerce product pages are all messed up
https://www.theleatherdogco.com/shop/leather-dog-leads/grey-leather-black-cotton-dog-lead/anyone else got this issue?? was fine before update!!
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi Jupiter-Team,
Your theme is one of the best on the market. Very nice work!
But I was wondering, when you are releasing the next update? Please dont say “very soon”
Visual Composer needs an update for some weeks now and there has been released a new WordPress version, too. I hope these will be compatible with your theme?
Hi,
Sorry, but we don’t have the exact release day for the new update, but it’s near, please keep following it.
And this new update will include the latest version of the Visual Composer as well as other plugins, and fully compatible with the latest Wordpress too.
Regards.
I have a pre-sale question regarding your Jupiter theme. A client wants to emulate a site that uses a version of it—I think—but I need confirmation that it’s yours, and to find out whether or not it’s one of your template—and which one, if it is.
I don’t want to post the URL here, could you e-mail me at my Envato e-mail, and I’ll send it to you?
Hi,
Please access to this page:
http://preview.themeforest.net/item/jupiter-multipurpose-responsive-theme/full_screen_preview/5177775You will see a live chat icon enabling on the Bottom right of the page, you can leave a private message for us through that.
Regards.
Hey guys,
I’ve run into a little bit of trouble lately with a Jupiter Theme I bought in 2016. I can’t submit a ticket because I linked my support account to an old email that I can’t access anymore. Is there any way around this?
I really need some help because Visual Composer on my themes stopped working and I need that working ASAP.
Thanks!
Hi,
Firstly, we will need to have your site login info to help check this issue, so create a ticket in the system with your site login info is necessary on this matter.
You can get back the account first by email to alex@artbees.net and include the following information for account related issues:
Purchased information (to show that you purchase the theme)
The current email
The new email
After that, you will able to login to the ticket with the new account and provide the info to help us check.
Regards.
Hi, I am looking for a theme for a recruitment agency with a jobs board. Which one do you recommend? Cheers!
Hi,
Sorry but we don’t have any template for this request at the moment, however, you can take a look at our templates list here to see if any template fits your design idea: https://themes.artbees.net/template/
Please note that you can use a Job board wordpress plugin to get it in your site too.
Regards.
