19047 comments found.
How do I remove the grey background color of the testimonial slides? so it’s transparent? and how do I change the color of the underline for the testimonial slides? thank you
Hi,
please send us link to page where you got this item first, so we can take a closer look and provide best possible solution.
Best regards,
Muffin Group team
Ok, thanks. So, to make background transparent, please use the following css:
.testimonials_slider .testimonials_slider_ul li .bq_wrapper {
background: transparent !important;
}
Hello,
For some reason, the “recommended products” and “footer” sections of my website sometimes appear and disappear intermittently.
This is the URL of the “products” section: http://www.mintagenciadigital.com/regimiento/producto/
The problem was occurring with this product, as an example: http://www.mintagenciadigital.com/regimiento/producto/aliquam-fermentum/
Hey,
can you show us on the screenshot, what’s happening exactly? We already checked above link on 3 different computers and everything seems to be fine.
Best regards,
Muffin Group team
I recorded a video of the problem. You can see it here: http://www.mintagenciadigital.com/regimiento/wp-content/uploads/2017/11/Video.mov
Ohh, we see. Please log-in to your FTP then, remove all existing theme files and upload the newest package instead and everything should be fine.
Hi
If I like a slider from certain pre-built website, onece I imported the prebuilt website, how do I export the slider to be used? I don’t need other content from the website, just the slider. Thanks
Is ok, I’ve figured that out. Thanks
Great, happy to hear that you have sorted it out already 
I dont have permission to install bundled plugins (as admin)
This is a Be theme only issue. Installations with bundled plugins for other themes works very well
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact and we will check what might be the reason. Please don’t forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
Hello, I created new sidebars and customized them in widgets. Customization works properly. However, when I return to widgets, the customizations disappear leaving the sidebar area created totally empty. Can you help me to understand why changes made reset when I exit the widgets? Thanks so much.
Hi,
please check the private message where you sent us exactly same request. We would be very grateful if you can do not duplicate messages in the future because it’s unnecessary.
Best regards,
Muffin Group team
In WORK page, how can I set the default filter of “isotope”?
Hi,
we call it jQuery filtering and you can activate it under BeTheme Options > Blog, Portfolio & Shop section.
Best regards,
Muffin Group team
for example, I would like to display only two Portfolio categories. like that… $container.isotope({filter: ’.cat1, .cat2’});
In such case, you can use Portfolio item where you can define multiple categories.
Purchase code already used. Please deregister purchase code and remove theme folder on: mitech2u.com
How do I remove the purchase code?
What is the point of having so many theme when I only can use 1 theme in a single domain.
Hi,
in reference to Themeforest license and agreements, once purchased license can be used for one site/domain only. If you want to use this theme for few sites, then you must buy as many licenses as many sites you want to build. This applies to all themes on this marketplace and there is no other license available.
For more details about the license of all products on Themeforest, please navigate to https://themeforest.net/licenses/standard
Best regards,
Muffin Group team
This is ridiculous, and whats is the point of buying all the themes…. really wasted…
We can not agree with you but thanks for your opinion.
Hi guys, Tell me please can your theme be transformed to lead gen simple landing page with contact form on the home banner?
Yes, can I change the design of the contact form? Colors and layout?
Yes, you can change colors but we are not sure, what you mean by changing layout. Please explain, what you would like to modify in layout?
Does this theme have some good working anti-spam features?
Hi,
we do not have any anti-spam features included because in our opinion, there is nothing better than properly configured server and WordPress. However, if you are looking for anti-spam features, you need to look for a plugin that will fit to your needs.
Best regards,
Muffin Group team
Hi,
what you ask for, requires files customization what in reference to Item Support Policy is not allowed. So if you want to modify files and don’t know how, you should contact with your web developer. The policy says:
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.
So, if you want to modify the file responsible for the slider, you need to do this in js/scripts.js file.
Best regards,
Muffin Group team
I have a problem to get a new password for support forum. No emails, also junk folder checked. How to make it happen?
Hi,
if you have any problems with support forum, please send us private request thru contact form which is on the right at https://themeforest.net/user/muffingroup#contact so we can help you.
Best regards,
Muffin Group team
Hello. I have created a class to remove the padding I have added to all content boxes on my website. I have manually entered 20px padding top, left and right which I would like to keep on my desktop pages, but remove when viewing the mobile version.
@media screen and (max-width: 768px) { .noborder { border: 0px !important; padding: 0px !important; margin: 0px !important; border-collapse: collapse; }
I have tried everything but I can’t get this to override anything on my site. Please visit my site to understand what I am talking about.
www.pkfitness.co.uk
Hi,
if you want to keep this padding on desktop only, then you need to wrap the css you made into right @media rule:
@media only screen and (min-width: 1240px) {
/* your code here */
}
Best regards,
Muffin Group team
Hello Sir Hope you are good. Sir i want to remove these two (http://prntscr.com/h61kvs) popup and link from the portfolio section. How can i do that? i was purchased this WP in 15 April 2017 and first time i contact you for little support. Hope you help me. thanks
Hey,
please send us link to page, where from you would like to remove those details so we can take a closer look first.
Best regards,
Muffin Group team
Hello, I am using version 12.1 and I cannot update it at the moment because of some customization. I have noticed that in the woocommerce my account page validation errors do not display (for example in the login form when I try to login with empty text boxes). Could you please guide me to the right direction on how to correct this? Thank you
Hi,
if you updated WooCommerce plugin to its latest version, you need to do the same with theme because there is no other way to make both fully compatible.
Best regards,
Muffin Group team
Hi, I have not updated woocommerce. I still have version 2.2.8. Validation errors on checkout work. Only on login and register there is the problem. If you could just point me to the file that probably has an error, I would be graceful.
I have fixed it by placing the my account shortcode inside a visual composer wrap, rather than having it in the wordpress content area
Ok, we are glad that you found a workaround.
hello, how do i de-register theme code? it use to be on a dev enviroment but its no longer there (erased)
Hi,
if you have any issues with registration/de-registration, please send us always private request thru contact form which is on the right side at https://themeforest.net/user/muffingroup#contact
Best regards,
Muffin Group team
Hi! I have a pre-purchase questions. Can I add a top bar which includes a logo, search bar, log in button and a Hamburger NAV Manu? I want to have a regular NAV places in the regular space but its important that I can add a Hamburger Menu at the top as well. Please let me know, thanks so much!
Hi,
we are sorry but it is not possible to have 2 different header styles on same page.
Best regards,
Muffin Group team
Hi muffin team. I am trying to get into the forums and when I login I am getting the message: Sorry, permission denied. Can you please tell me what is wrong. I clicked the forgot password and got the email to reset it – still the same thing. My forum name is the same as themeforest name. Thank you
Hi,
your account on support forum is active so it’s quite weird. We’ve already refreshed your account settings so please try to log-in once again. Hope this time it would work.
Best regards,
Muffin Group team
Dear BeThemes Support,
I have question about speed performance. My friend are using your theme and all of his websites has low performance grade (Maximum 80% according to Google Rating), while at the same time all of your demo themes have 99% and 98% performance grade.
Is it possible to have the 99% and 98% in speed tests like your demo themes?
We think that you’re developers using some “cheating techniques” in the back-end side 
And that we (i mean clients) never can’t have 99% or 98% performance grades.
What you would suggest to do? According to test made my tools.pingdom.com the main problems are
1) Big request size 2) Externar Javascript 3) Query strings from static resources
I want to solve this problem very badly. Can you help us to get 99% if we buy theme with hosting and support?
Hi,
page speed has completely nothing to do with the theme itself and we do not use any “cheating techniques”
There is many different factors that may has an impact on page speed like: heavy media (images, videos, etc.), poor hosting, internet connection between the place where your server is located and your current point, etc. So as you can see, there are many reasons which are independent of us. However, we have few suggestions to speed up your site:
- cache plugins like W3 Total Cache
- Content Delivery Network Services like MaxCDN
- Static CSS
Best regards,
Muffin Group team
Hello!
I would like to add a single custom text after the products’ price labels on the shop page (that I have created using Woocommerce). For example: adding “For a limited time only” under every product price.
I’ve been looking for this answer everywhere and I couldn’t find anything or any custom css that worked with BeTheme. Could you help me out?
Thank you in advance.
Hi,
what you ask for, requires files customization what in reference to Item Support Policy is not allowed. So if you want to modify files and don’t know how, you should contact with your web developer. The policy says:
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.
Thanks for understanding.
Best regards,
Muffin Group team
I have a huge question. I like you theme and there is something I would like to know if it is possible. I want to install a demo in exampledomain.com, but want to use another demo for a landing page in exampledomain.com/mylandingpage. It means I need to use two separete demo but with the same Wordpress core. Is that possible? The reason I want this is because I want to use a Wordpress instalation as a CRM core, and be able to create landing pages using your demos for the same site and still save the leads captured to the core CRM, so I dont have to handle them as two separate Wordpress installatons. Thank you. Regards.
Hi,
yes, it is possible but you need to use WP Multisite to do this.
Best regards,
Muffin Group team
