19077 comments found.
I have a problem to get a new password for support forum. No emails, also junk folder checked. How to make it happen?
Hi,
if you have any problems with support forum, please send us private request thru contact form which is on the right at https://themeforest.net/user/muffingroup#contact so we can help you.
Best regards,
Muffin Group team
Hello. I have created a class to remove the padding I have added to all content boxes on my website. I have manually entered 20px padding top, left and right which I would like to keep on my desktop pages, but remove when viewing the mobile version.
@media screen and (max-width: 768px) { .noborder { border: 0px !important; padding: 0px !important; margin: 0px !important; border-collapse: collapse; }
I have tried everything but I can’t get this to override anything on my site. Please visit my site to understand what I am talking about.
www.pkfitness.co.uk
Hi,
if you want to keep this padding on desktop only, then you need to wrap the css you made into right @media rule:
@media only screen and (min-width: 1240px) {
/* your code here */
}
Best regards,
Muffin Group team
Hello Sir Hope you are good. Sir i want to remove these two (http://prntscr.com/h61kvs) popup and link from the portfolio section. How can i do that? i was purchased this WP in 15 April 2017 and first time i contact you for little support. Hope you help me. thanks
Hey,
please send us link to page, where from you would like to remove those details so we can take a closer look first.
Best regards,
Muffin Group team
Hello, I am using version 12.1 and I cannot update it at the moment because of some customization. I have noticed that in the woocommerce my account page validation errors do not display (for example in the login form when I try to login with empty text boxes). Could you please guide me to the right direction on how to correct this? Thank you
Hi,
if you updated WooCommerce plugin to its latest version, you need to do the same with theme because there is no other way to make both fully compatible.
Best regards,
Muffin Group team
Hi, I have not updated woocommerce. I still have version 2.2.8. Validation errors on checkout work. Only on login and register there is the problem. If you could just point me to the file that probably has an error, I would be graceful.
I have fixed it by placing the my account shortcode inside a visual composer wrap, rather than having it in the wordpress content area
Ok, we are glad that you found a workaround.
hello, how do i de-register theme code? it use to be on a dev enviroment but its no longer there (erased)
Hi,
if you have any issues with registration/de-registration, please send us always private request thru contact form which is on the right side at https://themeforest.net/user/muffingroup#contact
Best regards,
Muffin Group team
Hi! I have a pre-purchase questions. Can I add a top bar which includes a logo, search bar, log in button and a Hamburger NAV Manu? I want to have a regular NAV places in the regular space but its important that I can add a Hamburger Menu at the top as well. Please let me know, thanks so much!
Hi,
we are sorry but it is not possible to have 2 different header styles on same page.
Best regards,
Muffin Group team
Hi muffin team. I am trying to get into the forums and when I login I am getting the message: Sorry, permission denied. Can you please tell me what is wrong. I clicked the forgot password and got the email to reset it – still the same thing. My forum name is the same as themeforest name. Thank you
Hi,
your account on support forum is active so it’s quite weird. We’ve already refreshed your account settings so please try to log-in once again. Hope this time it would work.
Best regards,
Muffin Group team
Dear BeThemes Support,
I have question about speed performance. My friend are using your theme and all of his websites has low performance grade (Maximum 80% according to Google Rating), while at the same time all of your demo themes have 99% and 98% performance grade.
Is it possible to have the 99% and 98% in speed tests like your demo themes?
We think that you’re developers using some “cheating techniques” in the back-end side 
And that we (i mean clients) never can’t have 99% or 98% performance grades.
What you would suggest to do? According to test made my tools.pingdom.com the main problems are
1) Big request size 2) Externar Javascript 3) Query strings from static resources
I want to solve this problem very badly. Can you help us to get 99% if we buy theme with hosting and support?
Hi,
page speed has completely nothing to do with the theme itself and we do not use any “cheating techniques” 
There is many different factors that may has an impact on page speed like: heavy media (images, videos, etc.), poor hosting, internet connection between the place where your server is located and your current point, etc. So as you can see, there are many reasons which are independent of us. However, we have few suggestions to speed up your site:
- cache plugins like W3 Total Cache
- Content Delivery Network Services like MaxCDN
- Static CSS
Best regards,
Muffin Group team
Hello!
I would like to add a single custom text after the products’ price labels on the shop page (that I have created using Woocommerce). For example: adding “For a limited time only” under every product price.
I’ve been looking for this answer everywhere and I couldn’t find anything or any custom css that worked with BeTheme. Could you help me out?
Thank you in advance.
Hi,
what you ask for, requires files customization what in reference to Item Support Policy is not allowed. So if you want to modify files and don’t know how, you should contact with your web developer. The policy says:
Item support does not include services to modify or extend the item beyond the original features, style and functionality described on the item page. For customization services that will help you tailor the item to your specific requirements, we recommend contacting the author to see if they privately offer paid customisation services or checking out the great service providers on Envato Studio.
Thanks for understanding.
Best regards,
Muffin Group team
I have a huge question. I like you theme and there is something I would like to know if it is possible. I want to install a demo in exampledomain.com, but want to use another demo for a landing page in exampledomain.com/mylandingpage. It means I need to use two separete demo but with the same Wordpress core. Is that possible? The reason I want this is because I want to use a Wordpress instalation as a CRM core, and be able to create landing pages using your demos for the same site and still save the leads captured to the core CRM, so I dont have to handle them as two separate Wordpress installatons. Thank you. Regards.
Hi,
yes, it is possible but you need to use WP Multisite to do this.
Best regards,
Muffin Group team
Hi do you provide any protection against brute-force password attacks? Thank you
Hi,
sorry but we do not have such protection included into theme itself and you should look for a WP plugin.
Best regards,
Muffin Group team
hey guys i am using the essential grid plugin for my staff page and up to this point it has worked great. i just added a new person and she is showing up on the essential grid backend area but not the page i have the staff displayed. any ideas on how to get that up?
http://www.fbsimpsonville.org/staff/Hi,
we suggest to start from disabling cache.
Best regards,
Muffin Group team
i was waiting for your replay i a have raised a support ticket also
Hi,
please check your inbox because we sent you reply already. We would be grateful, if you can do not duplicate requests, nor remember us in comments section because this will not speed up anything.
Thanks for understanding.
Best regards, Muffin Group team
Hey there- I’m happy to renew my support if I need to but I’m using your theme for a client’s site and we launched about 10 months ago. We have experienced issues from the beginning with slow loading and really jumpy/glitchy pages. It’s just not a smooth site. Would love to get some insight as to what we might try to improve it and what could potentially be causing our issues. Thanks!
Hi,
please send us WordPress dashboard access privately thru contact form which is on the right side at http://themeforest.net/user/muffingroup#contact so we can take a closer look. Please don’t forget to let us know in a message, what for this access is.
Best regards,
Muffin Group team
great, will do. thank you so much! so just send it in that little contact form? that is secure?
Hi,
Yes, all messages sent by the contact form are private.
Best regards,
Muffin Group team
Hi!
I have this URL
../portfolio/item-1
but, I need to put the slug of the category
../portfolio/category/item-1
how can I do this?
Hi,
we are very sorry but it is not possible to put the slug of category into portfolio url.
Best regards,
Muffin Group team
Hi, How can I show the breadcrumbs in a single portfolio page? I can show now the breadcrumb in a page but not in portfolio page. Thanks
Hey,
please send us link to single portfolio page where breadcrumbs does not appear so we can check what might be the reason.
Best regards,
Muffin Group team
Hi, on this page it works http://bit.ly/2h01gSR and here not http://bit.ly/2zbVkk4 Thanks
Ok, or maybe I can edit the php file.
If you are familiar with coding, then you can do whatever you want of course.
ok, thanks!
You’re welcome.
Hi,
those are Static/Global Layers and you can change them as we marked on http://prntscr.com/h5c2r0
Best regards,
Muffin Group team
For Writer theme, I found the sliders folder in the install, but not the specific writer file the theme calls for and is using in the demo. Please advise. Thank you!
Hi,
from version 20 of the BeTheme, all plugins can be easily updated from BeTheme > Install Plugins section with just a click. But please make sure that your installation is registered with a proper purchase code.
Best regards,
Muffin Group team
Sorry for any confusion, but my question was not regarding plugins, it was specifically regarding the revolution demo slider for the writer theme that’s used in the example. It’s not present in the demo content for sliders provided in the installable file and the folders. I have the correct purchase code to my knowledge. Let me know if I missed something.
Sorry, we thought that you mean the slider of one of our pre-built websites – BeWriter. However, the slider you are talking about is for premium users of Slider Revolution plugin only and you will not be able to download it, until you won’t get an extra license from plugin’s author unfortunately.
Yes. You were right. Can you please send me the BeWriter slider as a seperate file. It was not included in my installable folder. Thank you!
This slider like any other is included into theme and could be easily imported from BeTheme Options > Pre-built websites section. For more details about this process, please watch this video.
Thank you! Great solution. All good now.
You are welcome!
Dear Team I deleted my Wordpress but my “License Certificate & Purchase code” is still dirn and can not delete the code because the folder does not exist anymore
Hi,
if you have any issues with registration/de-registration, please send us always private request thru contact form which is on the right side at https://themeforest.net/user/muffingroup#contact
Best regards,
Muffin Group team
Hi support, how do i contact the author?
Hi,
if you mean private way, you can contact with us using the form on the right at https://themeforest.net/user/muffingroup#contact
Best regards,
Muffin Group team
