16522 comments found.
Hi there,
Is it also possible to download a PSD file from the demo’s somewhere?
If yes, where?
https://demos.artbees.net/jupiter/templates/Hi,
Please go to the Jupiter > Control Panel > Templates > On the templates thumbnail, click on the PSD icon to download the PSD files of that template.
Screenshot: http://take.ms/mYInm
Regards.
Hi!
My website is really slow (about 30 sec to load to load content). Is there any known issue concerning the speed with Jupiter theme? 
I don’t know where to look to find my problem anymore …
thanks in advance
Hi,
There isn’t have any problem with the Jupiter theme speed, for example, you can see the GTMetrix result of our demo template here:
https://demos.artbees.net/jupiter/litae/Result: https://gtmetrix.com/reports/demos.artbees.net/Aao3Gy89
It has the high score with everything optimized.
So the problem might come from your site or server itself, please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check and suggest further.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Updated a client’s site to Jupiter 6.0 and it completely destroyed the site. When I tried to downgrade to 5.9.7 I am told the update package is unavailable, and the manual download link is broken. Where can I get 5.9.7 to manually downgrade?
Update – it took over an hour but I managed to salvage the site. The update from 5.9.7 to 6.0 might have some issues – I recommend folks delay updating for a bit in case some new updates address any issues.
Hi,
Thanks for your update, could you please provide more information to help us check the issue.
Please kindly open a ticket at the support desk and provide your site login info so our support staffs can check further.
https://artbees.net/themes/dashboard/new-ticket/Regards.
so now the new visual composer is separate with the wpbakery page builder, which one is using here?
Hi,
Actually, it’s the Visual Composer plugin, but they change the name to WB Bakery Page builder from this 5.4.2 version.
Regards.
Hi- Love the new changes with new version. Is there a way to get these two pages as a demo? https://demos.artbees.net/jupiter/ and https://demos.artbees.net/jupiter/templates/
Hi,
Thanks for your feedback, really appreciate.
At the moment, this template is not available yet, but we will consider implementing in the future update.
Hope you understand this matter.
Regards.
After I upgraded to version 6, I can not edit Visual Editor.
It shows this message:
Elements within this list are deprecated and are no longer supported in newer versions of WPBakery Page Builder
Hi,
Please delete the current WPBakery Page Builder ( or Visual Composer plugin) on your site via the Plugin manager area.
Then go to the Jupiter > Control Panel > Required Plugins > Install the Visual Composer plugin on this section and recheck.
Regards.
did not work! the wordpress text editor stopped working.
My language is the portuguese of Brazil. Can it be any problem?
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Just updated to V6 and my whole site is gone! I still have the backend but there is no HTML on the front, meaning when you look at the page source, it is completely blank. Need this fixed ASAP!
Here is a screenshot of trying to use the front-end editor: https://ibb.co/hdv3OG
Now I can’t even sign in to the back end!
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
My support is passed but I shouldn’t need it for just updating a theme. Besides, there is no site login thanks to the update. Can I just use FTP and reload Jupiter 5.9.7? My point is, like so many others here, the update crashed/damaged our sites.
Purchased extended support. Need this corrected asap please.
Thank you for the speedy support! Site is now working great!
You’re welcome, thank you so much for the update, please let us know if you need any assistance
Something changed with 6.0 that will likely mess with people purposely holding off on updating. I updated a site to 5.9.7 and when I went to update Visual Composer it installed 5.4.2 instead of 5.2.1. The artbees static js composer file that was pulled didn’t have a version number in it, so it was probably the latest for 6.0. This caused that common issue where video backgrounds of boats started showing. The temp fix is to uninstall Visual Composer and then manually install it with the file that came in the Jupiter zip.
Hi,
“This caused that common issue where video backgrounds of boats started showing.”
This issue meant you’re using the Original version of the Visual Composer plugin, not the Modified version included in the Jupiter theme.
To solve this, you will need to uninstall the current VC plugin, then go to the Jupiter > Control Panel > Required Plugins > Install the VC on this area.
Regards.
I followed those steps but the issue problem happens. Let me explain better: I was updating a site that was Jupiter 5.9 and Visual Composer (Modified) 5.1.1. I updated the theme to 5.9.7 and that went fine, but when I updated VC as you instructed, it went straight to 5.4.2 (which is meant for Jupiter 6.0) instead of 5.2.1 (which is meant for Jupiter 5.9.7). It never went to the original line of VC as you suggested, but instead went to the latest modified version that doesn’t pair with Jupiter 5.9.7. The only way to avoid this right now is to manually upload the ZIP of VC that came with 5.9.7.
Hello,
Great update, I just wish you can focus more on the mobile version..
How do you do this sections? https://cl.ly/nddy what is the name on VC?
Thanks
Hi,
That section is built with the Image shortcode, but it has some extra configuration to achieve that special parallax effect on hover.
The only way to get it is waiting for this template released in the future and install it on your site.
Regards.
Hi, after updating I can’t change anything anymore. When I click on pages, plugins or anything else wordpress always jumps directly to the control panel? How to fix that?
Hi,
It’s a known caching issue. You can fix it by clearing your browser local storage by hitting F12 (Or open Developer Tools) on your backend page and navigate to Application tab and choose the local storage and hit the remove button.
Screenshot: http://take.ms/kubHc
Remember to check all the tutorials steps or Skip them after clearing the Local Storage.
Screenshot: http://take.ms/tMXqh
Regards.
All sorts of things seem to have gone wrong during a routine addition of a few new products. Instagram widget has vanished, parts of visual composer elements are overlapping each other, visual composer dropdowns are hidden behind the composer so you can’t select anything. I ran the WP update to see if it would resolve the problem but it doesn’t. I’m going to have to take the website offline until this is resolved.
I’ve now fully updated WP, WooCommerce, Jupiter, Plugins, Visual Composer, etc. There seems to be some serious issues with visual composer / jupiter. eg. animated columns will not allow certain edits such as what is selected to appear within the column, the problem appears in both ‘classic’ and ‘front end’ views. The Instagram widget seems to be dead. And everything has become very slow and clunky.
I was forced to delete the elements that needed to be edited and recreated them as new.
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
We are outside of support time now. I don’t feel like we should have to pay for support for this issue, everything was working fine a couple of days ago and the update has caused this.
It seems to be only the animated columns element that has a problem (only one that I’ve found anyway). If you select an item from the dropdown, to populate the animated column, you can’t change which item you selected afterwards. You can add an additional item from the dropdown but the ability to remove an item is gone. It seems like there should be an ‘x’ to remove but it’s as if the ‘x’ has gone beyond the edge of the screen and cannot be reached. And the Instagram widget, that’s just blank now, I’ve tried to recreate it but it’s still blank.
Hi,
Please create a ticket and provide more details information to help us able to replicate it and find out if it’s a bug.
You can set the ticket as a bug report.
This Comment section just focuses on the pre-sale rather than technical support or bug report, so create a ticket is needed.
Regards.
Small Bug noticed (not a big deal but worth noting). Under theme options / header / pre-built header / header style 4. The toolbar on/off toggle is reversed so on is off and off is on.
Another 2 bugs found.
When using header style 4. During the checkout process (delivery and payment) the "Order Summary" box keeps overlapping the fields that users have to fill out. I'm pretty sure this is an issue only with header 4 because as soon as I scale the browser width down to a mobile version size the problem goes away.Another Bug or just something that could be improved. The checkout steps are problematic when reduced to smaller screen sizes. They look really bad. A possible solution would be to have the displayed as css display: block to center them and have the arrow be pointing down or hidden.
Hi,
Thanks for your report, however, I recently check this issue on my test site but it works fine.
Could you please try again ? Please make sure you’re using the latest version of the theme first 6.0 ( or recent version 5.9.7).
Regards.
I am running version 6. Here is a picture of the issue. You can see the overlap
https://www.lukepatrickillustrations.com/wp-content/uploads/2017/11/screen-shot-2017-11-10-at-11.09.05-am.pngA temporary fix I found is to add this to the style sheet changing the absolute position to fixed. }
.woocommerce-checkout .full-layout #customer_details .col-2 {
position: static !important;Hi,
Thank you so much for your details information, I can replicate this bug on my test site and reported to Dev Team.
They will recheck and implement this fix in the future update.
Regards.
I have been getting a status warning regarding memory_limit being too small at 40M. I had been using a php.ini file until GoDaddy informed me that this was no longer required on their CPanel and I was to use a.user.ini file. The file I created had memory_limit set at 512M and I have had no issue with my other 12 domains. A phpinfo() check also showed that the 512M was in fact set. I had recalled that my default-constants.php have some code referencing memory_limit to be 40M given certain conditions. I have changed that code so that it now reads 256M. The status page is now showing 256M and warning has gone but my phpinfo() is still showing 512M that is set in user.ini file. Can anyone tell me the difference and why I should get a warning from default setting in Jupiter theme
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Good day – Presale Question – Does this theme make use of visual composer as it’s page builder? Or is it a custom composer? Or is it a customised visual composer? Sorry – it’s just frustrating trying to learn new composers each time we want to build sites. Please let me know.
Hi,
We’re using the Visual Composer plugin as the editor on the Jupiter theme, but it’s a Modified version with many shortcodes and features from the theme besides the original VC plugin items.
Regards.
Awesome! I’m sold 
You’re welcome 
Bug report with the new V6 version. After updating theme, full width sections ar enot shown as full width anymore but placed in a grid of 1160px no matter what options I select. Only revolution sliders that have the full width setting enabled show in actual full width.
reverted back to the previous version because it is a live website. Is there anything known about this bug?
Hi,
This is known as a bug in the V.6, we will release a new update to fix it very soon.
Hope you understand this matter, thank you so much.
Regards.
Ah okay, thank you! I will await the fix.
Thanks for your understanding, really appreciate.
The default contact form from the theme isn’t saving form entries to my databases…what am I missing?
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Update 6 hello, i update the new jupiter and all my website dont work! my website is White!! i look here for a solution but “It’s a known caching issue. You can fix it by clearing your browser local storage by hitting F12 (Or open Developer Tools) on your backend page and navigate to Application tab and choose the local storage and hit the remove button.”
i dont know where is it! :s i’m on mac. can you help me? it’s very Urgent ! it’s for a festival!
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
hi there, i have a question maybe you can help me …
look here the image: https://www.dropbox.com/s/aiq43h64gzlpflv/Screen%20Shot%202017-11-10%20at%2010.37.55.png
i’d like to hide all information about post … and show only category … i tried to check where i can find .. .but nothing ..
the live page is here: https://eventi-aziendali-milano.it/le-proposte-di-eventi-aziendali-milano/
ideas … best regards.
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
thanks but i don’t have a support …
So you can follow the document below to know how to renew the support:
https://themes.artbees.net/docs/extending-support-subscriptionWe can’t provide the support if the support is expired because of it against ThemeForest policy and our policy.
Hope you understand this matter.
Regards.
ok great … but i think that if u can give which files .php is not so this big problem …
Sorry, but this comment section just focus on the Pre-sale question rather than the technical support so we can’t provide any PHP code or CSS code on this section.
You will need to access the ticket system to get further support.
Regards.
I’m getting “Parse error: syntax error, unexpected” on the new update. There are no support options to contact a human on your website having paid for support.
Hi,
Please kindly open a ticket in the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hello, this issue has now been fixed. Thank you very much for the prompt and efficient support. Keep up the good work!
Thank you so much for the update, please kindly let us know if you need any assistance.
Clearing the local storage doesn’t fix the issue for me… it’s not even working with a new browser. Woocommerce pages are also not working anymore. Rolling back to 5.9.7 now…
Hi,
A new update will be released to fix these reported issues very soon.
Please kindly stay tuned and follow the update notification.
Thank you so much.
Regards.
