Hi,

Kindly clear your plugin cache and browser cache. That should fix the issue with duplicate logo. Also ensure any server side caching is also flushed before you test this again. If the issue persists, kindly provide your URL, wp-admin id and password via the contact form in the support tab so we can investigate further.

Thanks, Swami

Thanks Swami, solved!!!

Hi,

Thank you for your kind words and I am glad you like the theme.

1 and 4. Kindly email the link to your site along with your wp-admin id and password using the contact form in support tab so we can investigate the issue in Edge browser.

2. Unfortunately, there isn’t an option to activate portfolio filter upon clicking a link.

3. You can try this css code to check if it fixes the Link Hover Underline issue -

.be-nav-link-effect-1 li:first-child a::after {
left: 0px;
width: calc(100% - 20px);
}

You need to paste the code in the custom CSS section under OSHINE OPTIONS > GENERAL SETTINGS.

Thanks, Swami

Hi,

Kindly provide the link to this page in your site and the element that you feel does not scale well, so I can provide custom css code to modify the font size in mobile device.

Thanks, Swami

on FHD resolution it looks fine, the pictures cover more space than the text. But if I make the Browser smaller, like the half of the screen, the text covers more space than pictures.

thank you! Jan

Hi Jan,

Apologies but we do not make the text fluidly responsive as you can see from your example site, the text becomes un-readable in a lot of intermediate screen sizes. I see that you are using h2 for your text. So please use the css snippet below to change the font size for laptop and tablet screen sizes.

/* Tablets */
@media only screen and ( min-width: 768px ) and ( max-width: 1024px ){
    h2 {
        font-size: 15px;
        line-height: 30px;
    }
}

/* Laptops */
@media only screen and ( min-width: 1025px ) and ( max-width: 1280px ){
    h2 {
        font-size: 16px;
        line-height: 32px;
    }
}

Kindly paste the code in the custom css setting under the “General” section of the options panel. Kindly ensure that Options Panel cache is NOT turned on.

Thanks, Swami

Hi,

Kindly do not get swayed with the low scores in this demo. The main reason why you seeing a low score here is because of unoptimized images. We have chosen to use high resolution images as our theme targets a creative audience. Moreover we haven’t take advantage of performance enhancing features like lazy loading, adaptive image sizes, asset minification etc that are already available in the recent versions of the theme. We have set of recommendations ( like using Autoptimize plugin for css and js concatination and a plugin to remove query strings etc) to help you acheive a higher score and as you can see, the same theme and plugin files running in our landing page has very high scores ( 90+ ). https://gtmetrix.com/reports/oshinesplash.wpengine.com/Ocue2Flg . Also different demos will have different scores inspite of running the same theme files. Its primarily because of the images used. Check v21 demo here: https://gtmetrix.com/reports/oshinewptheme.com/T46Ni3UM ( score of 84, 3 images can be further optimized ) v22: https://gtmetrix.com/reports/oshinewptheme.com/o2wd6uJe ( score 92 ). The scoring system gives a lot of weightage to the images used and sometimes resizing and compressing images to such sizes, results in a poor image quality which would be detrimental to our purpose as we want our visitors to love our design quality just like you do. So you should at the end of the day use images based on your target market ( device, network speeds, category, screen size etc ). And by using our lazy loading feature you will be loading images only when they are required resulting in pretty good scores and better user experience.

Thanks, Swami

Thanks for the detailed reply. Much appreciated. I’ll look into it further.

Been doing some more research… A recurrent issue I read about is the “serve scaled images” as in the theme doesn’t serve scaled images. Any workaround/fix?

Hi,

The option to change the color of the Main Menu is under OSHINE OPTIONS > TYPOGRAPHY > MAIN NAVIGATION MENU.

Thanks, Swami

Hi,

There is still a lot of things that aren’t clear about Gutenberg ( they are still debating the js framework ) but from what you can see from the beta plugin it is years behind what current visual builders can accomplish. It definitely is better than the current Wordpress editor and can help build better blog posts but when it comes to building pages and layouts that are possible with the existing builders, it’s just way off and I believe we and the other builders will coexist with Gutenberg. We are actively working on a lot of features with our theme and our builder and will continue to do so in the future just as what we have been doing over the 3 years. Our fully visual builder is powered by React JS framework, the one that is currently used in Gutenberg and we are really well placed in adapting to changes and even contributing significantly to it in the future.

Thanks, Swami

Hi Valentin,

You need to set the HEADER STYLE as Semi Transparent in the option under HEADER HERO SECTION metabox. This option is present in each page.

The option to set the BG color of the Semi Transparent header is present in the options panel under OSHINE OPTIONS > HEADER LAYOUT > Semi Transparent Background Color

Thanks, Swami

Thank you very much, that works

hey Thank you for replaying,

I’ve done that with oshine core, oshine modules and tatsu, but when i try to install the slider revoultion plugin is asking me to update it because the minimun required version it’s the 5.3.1.5 but i have the 5.2.6 and when i try to update it, it fails and it’s not able to update so i went to the slider revolution support page and found that automatic update it’s not available when you purchase their plugin via a wp theme and it says that i need to ask the author for the latest version.

So, may i get it? Thank you again in advance.

Hi,

We have included Slider Revolution version 5.4.5.2 in the latest version of the theme -OSHINE 6.0.2 . Ensure you have latest version of the theme. You can follow the steps here to update the plugins – http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/update-plugins/ .

Thanks, Swami

Hi,

thank you so much, awesome support and theme! congratulations.

Further to this, I’ve looked at the rendered HTML on the page and I can see the links to the photos are right, but if for some reason Chrome is showing them as being 0 pixels when I hover over the link to the file in the inspector. If I go to the link that’s shown directly in my browser, the image is in fact there and displays properly. Not sure if that helps to point you in the right direction.

Hi Ryan,

The issue could be due to the migration. However, we can investigate this further to point you in the right direction. Kindly email your URL, wp-admin id and password via the contact form in the support tab.

I also notice that you support pack is expired. Kindly renew the same to avail theme related support in the future.

Thanks, Swami

Hi,

Thank you for your kind words. I am glad you like the theme.

1. I see that the border is not visible currently in your site – . Looks like you have matched the BG color of the column with the border color. However you can use the css code below to hide the border in Table Cell.

th, td{
    border: 0px !important;
}

Kindly paste the code in the custom css setting under OSHINE OPTIONS > GENERAL SETTINGS. Kindly ensure that Options Panel cache is NOT turned on.

2. Unfortunately, you cannot add SEARCH in just the FAQ section. You can only add it for the entire site in the Header Widget Area.

Thanks, Swami

Hi,

The Menu is not visible on Hover, as you have set the Color Scheme of the Site as White under OSHINE OPTIONS > COLORS. Since your Header BG is also White, the menu seems to disapper on Hover. You can change just the Menu Hover color (to one other than color scheme) under OSHINE OPTIONS > TOP HEADER SETTINGS > HEADER STYLE > Set Navigation Link Hover Color.

Thanks, Swami

I have another problem what about blog posts – colour in the menu appears also on photos in my blog session they look normal only when i set transparent font – please look in link – http://psession.pl/blog/

Hi,

You can use the CSS code below to remove the overlay on the masonry blog posts -

.thumb-overlay{
display: none
}

Thanks

Hello, thank you so much! I have now removed it. Can you please give me a clue why the page title is missing? I cannot see any settings which would cause the page title to be disabled. At the moment we have a huge white space at the top of the page and no title http://www.uksitedev.com/stefanwitjes/blog/

Hi,

The space is due to an empty section in TATSU. You can edit the page in TATSU to delete any Section that is present.

To enable title bar in the Blog page, you need to turn on the option ” Show Page Title Bar in Blog Page” under OSHINE OPTIONS > BLOG SETTINGS .

Thanks, Swami

Thank you so much

Hi,

Kindly ensure you have the latest version of Theme and the realted plugins. You can find the instructions to update the theme and plugins in this link in our knowledge base – http://www.brandexponents.com/oshine-knowledgebase/article-categories/others/

If the issue persists and if you need further assistance, kindly email your URL, wp-admin id and password along with your FTP details (host URL, username and password) via the contact form in the support tab.

Thanks, Swami

For anyone who also wants a solution to this: I have found a workaround. The problem arises from the fact that we are putting a link within a link, which confuses things.

To solve it, we need to convert quotes and greater and less than symbols into their html entity equivalents. For example:

<a href=”link.html”>my link</a>

Solution found at this link:

Apologies again – my example converted it to the symbols. Please follow the link for a better description – it’s the post at the bottom of the page.

Hi Josef,

I am glad you have figured that out. Thank you for sharing this.

Thanks, Swami

Hi Mark,

Thanks for your interest in purchasing our theme. Yes it is possible to have a clickable phone number above the navigation. We have a special area called the top header, where you can add text, html, social media icons, links etc as shown here. http://oshinewptheme.com/v23/

In the example link the phone number is placed on the left, but can be easily moved to the right above the navigation.

Thanks, Swami

Hi,

Kindly ensure you have set the COLOR SCHEME as LIGHT in the foremost Section’s Setting in TATSU. Since the first section on this page is created in the TATSU builder, you should be setting the COLOR SCHEME there.

Thanks, Swami

Hey,

It worked, thanks! One last question … how do I disable the pop up hover?

Hi,

You can use this line of code to remove the title on hover

jQuery('a.thumb-wrap').removeAttr('title'); 

You need to add this in the custom Javascript Section under OSHINE OPTIONS > GENERAL SETTINGS.

Note that , this code will remove the title in lightbox as well.

Thanks, Team Brand Exponents

Hi,

Here is the format for the shortcode.

Please try this out and let me know if this fits your needs. In the meanwhile I will test the plugin and see if I can resolve the compatibility issues.

Thanks, Swami

Hello friend. I entered the code in both wordpress editor and tatsu, but it seems not doing anything. I see it working on on your demo, but for my case the font size is too large.If the Typed JS is tested by you and work would be perfect Please advice. Konstantinos

Hi Konstantinos,

If you could kindly email your URL, wp-admin id and password via the contact form in the Support Tab so we can investigate why the typed effect does not work in your site and probably fix it right away.

Thanks, Swami

Hi,

You can use the CSS below in addition to the one I provided earlier, to apply the fix in the archive pages as well.

.archive.category .element .post-content .tatsu-section,
.archive.category .element .post-content .tatsu-row,
.archive.category .element .post-content .tatsu-column,
.archive.category .element .post-content .tatsu-module {
display: none;
}

Thanks, Swami

Hello, thank for your support – I have the same problem here, how can I do ? : http://www.leclaireusedesmots.fr/tag/atelier-dart-toulouse/

Thank you, Claire

Hi Claire,

You can use the code below to have the fix applied on the Tags archive page as well -

.archive.tag .element .post-content .tatsu-section,
.archive.tag .element .post-content .tatsu-row,
.archive.tag .element .post-content .tatsu-column,
.archive.tag .element .post-content .tatsu-module {
display: none;
}

Thanks

Hi Valentin,

Kindly EDIT the page in TATSU and SAVE it once to get rid of the TITLE bar in the page.

Thanks, Swami

Hi,

I see that you have enabled each of you section as Full Screen Section. A section that is set as Full Screen, will occupy the height of the screen in Desktop devices, but on Mobile Screens, the height of the section is according to the content in that section along with the Padding Value set on it. So, adding Top and Bottom padding values to your section, will fix both the issues you have. The option to add padding to Section is present in the Section’s Settings panel in TATSU. Let me know if you need further assistance.

Thanks, Swami

Thanks Swami,

I solved it.