16522 comments found.
Hi, for some reason my product listing page on a tablet looks very weird. I have set it up as I should have 4 columns on one row and on a computer this looks fine. Once I view the listing page on a tablet the 1 row with 4 products with are now 2 rows (which I understand) but the products are cut off on the products are pushed to each side and there is a massive white space in the middle.
I’m not sure why this is? I haven’t done anything to the padding. I would appreciate if someone could please advice on this?
Many thanks!!
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hi, how can instal main demo? thanks
Hi,
If you meant to install this Main demo:
http://demos.artbees.net/jupiter5/Please go to the Jupiter > Control Panel > Templates > Search for Jupiter Default template
Regards.
hi there, after update is possible that the site: https://eventi-aziendali-milano.it is good and in chrome i saw it boxed without content ??
now is ok i have update 6.01 thanks.
Hi,
Thanks for your update, let us know if you need any assistance.
Regards.
Hi guys, the theme looks great, I am about to purchase but have a couple of questions regarding the shop setup. My ‘products’ are courses, so when users purchase a course they need to also register their contact info (name, phone, email etc) upon checkout. Is that possible to have? And what happens after they’ve purchased the product? Is there an invoice that gets generated? Are the users contact details recorded somewhere? And what payment gateways are available?
Sorry for all the questions! Cheers!
Hi,
These questions are out of the Jupiter theme function and related to the Woocommerce plugin which is the plugin we’re using for the SHOP function.
You can find more information through their document here:
https://docs.woocommerce.com/documentation/plugins/woocommerce/Regards.
OK sure no worries. Is it possible to put the product items on the homepage?
As well as the above question, my server is running PHP Version 5.4.45. I notice that you require 5.6 or greater. What exactly will this affect? Will the site still work? thanks!
1. Yes, it’s possible to put the Product Items on your home page by using the Products shortcode.
You can check this document to know more:
https://themes.artbees.net/docs/products-shortcode2. If you are using the PHP lower 5.6, the site won’t work, please kindly ask the server provider to increase this for you.
Regards.
Hi, is it possible that mobile view, the web is not responsive? If so, how do I make it responsive?
web look like this on mobile view > https://givingdish.jumaiyah.com/wp-content/uploads/2017/11/img_3497.png
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
QUESTION ABOUT THE LICENSE:
Im using your great template for my client’s website. Im doing the website on a subdomain on my company domain, and once is ready i will move it to client’s domain. If i register now the product with the test subdomain, how can i after re-register with the new domain?
Hi,
Firstly, you just need to go to this page: https://artbees.net/themes/dashboard/register-product/ and delete the existing API key for this domain: olddomain.com
As well as, go to your website dashboard Jupiter > Control Panel > Register Product and remove the API Key from there .
After that, you can regenerate a new API Key for your new site (newdomain.com) inside the Register Product area again.
Regards.
Thanks for your reply, i have used your theme before, first i loved the theme until you made the general changes theme 4verz to 5th, my website become a nightmare and i had to rebuild it again(different theme). I saw your promo videos now and took my atention again, hope it deserve.
Sorry for the inconvenience you got, if you need any assistance, please kindly let us know.
Regards.
Hi guys,
I would like to use Jupiter for my website. Can I just buy the theme, or do I have to get a membership? Thanks in advance!
Hi,
You will need to buy the theme in the Themeforest here.
Regards.
can i use theme without vc? i hate that:-D and its possible to set other background for every Page?
Hi,
1. Without the VC, you won’t get the Jupiter theme shortcode and it will work like a default Wordpress theme only.
2. Yes, it’s possible, there is a setting for each page.
Regards.
I have send a message to your profile. Please reply asap.
Hi,
We will reply it soon, thank you.
Regards.
Possible Bug: Hi after updating to version 6.0.1 I noticed in my shop page that the product list imaged ratios were off. Previously I had them set to 1:1 to make a square. The images themselves are square. This was only true when using the shop customizer. Also when adding a radius to the image it only applied to the top two corners. Here is a picture and the domain of the product list.
http://granitemn.lukepatrickillustrations.com/wp-content/uploads/2017/11/screen-shot-2017-11-22-at-11.16.58-am.png http://granitemn.lukepatrickillustrations.com/stones/Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Hello,
I would like to know whether you will be having a Black Friday sale of Jupiter wordpress theme? Super keen on purchasing your theme.
I take that back! Thanks guys for the 50% discount!
Thanks for supporting us, really appreciate 
How big can logo? Im asking because I have bigger logo then usual. Will it work?
Hi,
It doesn’t have any limit for your Logo image size, also we can help you to sort it with some custom css if it has any problem.
Regards.
BUG Since a few weeks ago – every site we download update for visual composer plug in or install new from theme files – the plug in break pages display on all pages of the site they just stay like this -
https://ibb.co/c4vnV6we use the page section shortcode for our layuts.
what is going on?
vc version 5.1.1 installed works fine but installing your modified version breaks all page
Hi,
Please kindly make sure you already updated the Jupiter theme to the latest version (6.0.1) and the Visual Composer plugin to the latest version (5.4.4) first.
Please note that you will need to update the theme first by following this document:
https://themes.artbees.net/docs/updating-theme-child-theme/Then update the VC plugin by following this:
https://themes.artbees.net/docs/update-wpbakery-page-builder/Regards.
Hi guys,
Which option should I choose to showcase my blog post in this nice thumbnail format as per your demo? https://demos.artbees.net/jupiter/blog/blog-thumbnail/Thank you.
Regards, Jhorene
Hi,
Here is the configuration of the Blog Loop shortcode on this demo :
http://take.ms/pwdtNRegards.
Hi, What is the page builder you use to build the website ? Is it only visual composer ? or you have your own page builder ?
Hi,
We use the WPBakery Page Builder Modified version as the main editor in the Theme.
Regards.
Is it possible to connect with Fb or Gmail ? There is a customized profile page ? There is a cutomized author page (that doesn’t look like wordpress admin page) ?
Hi,
This feature is not available in the Jupiter theme yet, hence you will need to use a Wordpress plugin to make it on your site.
Regards.
What is the correct way to update plugins? Especially “WPBakery Visual Composer (Artbees Modified Version)”.
Hi,
To update the plugins, you will need to update the Jupiter theme to the latest version first (6.0.1), you can follow this document to update the theme:
https://themes.artbees.net/docs/updating-theme-child-theme/After that, you can follow this document to know how to update the WPBakery Visual Composer plugin:
https://themes.artbees.net/docs/update-wpbakery-page-builderRegards.
Hello,
I just updated to v6 and all is well except for my full width rows above my footer. It has a white space after the row and now it doesn’t look nice and seamless with the footer.
Can you please help me to remove the white space on the page above footer?
Thank you in advance.
Regards, Jhorene
Hi,
Please kindly open a ticket at the support desk and provide your site login info so our support staffs help you check the issue.
https://artbees.net/themes/dashboard/new-ticket/Regards.
Sorry guys, my bad, it was the setting ‘stick template’ that wasn’t enabled on that particular page
Thanks for your feedback, I guessed so but need your site login to confirm it first.
Regards.
Hi. First, let me tell you that this theme is awesome. Congrats. Now the question: Is there any Coming Soon/Website Under Construction kind of template? I was looking for a ready-made one among the 160+ that you have but couldn’t find any!
Hi,
Unfortunately, we don’t have this kind of template at the moment, but you can easily enable this mode by using a Wordpress plugin.
Regards.
Updated to 6 (from 5.9) and the only thing that doesn’t work anymore is the 100% page width, All the pages are boxed. even in mobile Don’t tell me open a ticket, when are you going to release an update with the fix
Hi,
We released version 6.0.1 with many bugs fixed, please kindly try to update the theme to the latest version then recheck.
Regards.
I know and the update did not fix this problem
Please report the problem to your team and update as soon as possible. Thank you
It’s strange, could you please submit a ticket with your site login to help us check further ?
Regards.
