7855 comments found.
Dear Support team, We are having some troubles loading the Tatsu page build. It simply won’t load. I’ve gone through the forum, and can confirm the user that is being used have ‘Administrator’ role. However, this user was previously ‘Editor’, and only later has become an Administrator. Do you have any idea how can I solve this?
Thanks a lot, Yaniv
Sorry, just an update. It seems that none of the users, on every machine, all browsers, just are unable to load the builder. So we are currently stack, and can’t update our pages. We will be happy to get any idea.
Thanks again. Yaniv
And one more thing that may help….sorry about that. Whilte inspecting I can see an “Internal Server Error (500)” on http://.../wp-json/tatsu/v1/store
Hi,
The issue could occur if the Rest API is not accessible and the htaccess file is not writable. I think that it is either a permissions issue or a permalink issue ( htaccess file non writable ) . So as a first measure lets fix htaccess file permissions and see if that resolves the issue. Kindly contact your hosting provider to make the htaccess file writable and we will see if TATSU starts loading.
Thanks
Hello Again, I am happy to share that the problem has been resolved after updating the permalinks. Thank you so much for your help. Regards, Yaniv.
Hi – I tried importing everything from two different themes now, and each one didn’t function the way the demo looked. For example, I deleted all the pages labeled with the other versions I had imported, and imported everything from v7 – and the main page has the picture from the “v7 about me” page smack over the top of the landscape picture. The example pages also appear to be uneditable in Tatsu or the wordpress editor – the contents are not highlightable/selectable, although it seems I can edit sections below the example images/buttons. I uploaded different pictures for header image on v22, published, and there is no change when I refresh and visit the page.
Hi,
Apologies about the difficulties you are facing. We can help you resolve this. Kindly email your URL, wp-admin id and password along with the choice of demo you want us to import, so we can do it for you. You can use the contact form in the Support Tab to email the details.
Thanks
Hi Swami, my site is down and not sure why. I have updated wordpress and updated the latest version of theme. Then updated plugins and getting this error message: Warning: sprintf(): Too few arguments in /home/jodykingzettart/jodykingzettart.com/wp-admin/includes/class-bulk-upgrader-skin.php on line 150 for all the Oshine Core (1/3), Oshine Modules (2/3) and Plugin Tatsu (3/3). Please get back to asap to explain what has gone on. I may be forced to use another theme if I can’t rectify this… which is not really what I want to do. Thanks for your help.
Hi,
Kindly email your URL, wp-admin id and password using the contact form in the Support Tab so we can investigate the issue further.
Thanks
Hi, The menu on the footer is not clickable on PC, but on mobile yes. Could you fix the problem? Thanks for your help
Hi, We have responded to your email about the same question.
Hi there, im having troubles with the hover effect and size of the menu buttons when displayed on chrome for windows (only windows and chrome, works fine with mozilla and windows). Can you help me?
Hi,
It is likely that the issue with selecting the menu item in your site is due to the Custom Font that is used for Navigation Menu. The issue does not occur in all browsers versions. while we are looking for a fix to this solution, you can use an alternative Font to have the issue fixed in your site. Montserrat font is a near equivalent to the custom font used in v20. Kindly navigate to Oshine options > typography >Main navigation menu to change the typography setting.
Thanks
Thanks for the kindly support. Already changed and working nice!
Hi there, im having troubles with the hover effect and size of the menu buttons when displayed on chrome for windows (only windows and chrome, works fine with mozilla and windows). Can you help me? //Edit Im, posting on my other Account so you can see my purchansed code. greetings.
Hi,
It is likely that the issue with selecting the menu item in your site is due to the Custom Font that is used for Navigation Menu. The issue does not occur in all browsers versions. while we are looking for a fix to this solution, you can use an alternative Font to have the issue fixed in your site. Montserrat font is a near equivalent to the custom font used in v20. Kindly navigate to Oshine options > typography >Main navigation menu to change the typography setting.
Thanks
Thanks for the kindly support. Already changed and working nice!
I can’t get Oshine Core to activate.
Also, the header is blue and is too far (it extends down too far and has title text). I was hoping it would look like the header in the demo but it doesn’t at all. It’s really ugly.
Thanks in advance!
I have latest version of PHP but Oshine Core still doesn’t activate.
Kindly share your wordpress admin access to help@brandexponents.com and we will investigate the issue ASAP.
Hi,
I have purchased your OSHIN template in October . I love the template:) !!
I have questions a bout a preloader:
1. Can i center it on the page in “justified gallery module”??
2. Can the preloaded show above the footer? (the footer goes up to the very top while the gallery is loading so the loader shows below the footer 
Thank you so much for your quick response, Regards
Hi,
We have responded to your email about the same query.
Thanks
PLEASE HELP! I am stuck with the very beginning… When I try to upload the ZIP file to wp, I have this error: “Are you sure you want to do this? Please try again.”
WHY is it happening?
Hi,
This is a common issue and the solution to it is explained in our knowledgebase article here: http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/upload-activate-theme/
Basically you are either trying to install using the wrong zip file ( you need to upload using the oshine.zip file after extracting the master package – All Files & Documentation that you downloaded from themeforest ) or the file upload size limit in your server is less than the file size of the theme. You can contact your hosting provider who can easily increase the upload limit to 30MB. Increasing the update limit and upload the right zip file will resolve your issue. If you require further assistance please reach out to help@brandexponents.com and we can even install the theme for you.
Thanks, Swami
Hi. I want to create a simple table with text on one of my pages by using the tatsu editor. There is no module like this and html code in a text block will not work. Is there any solution for this problem?
Hi,
HTML code should be added in the TEXT BLOCK using the text mode. The option to switch modes is present in the top right corner of the Tiny MCE editor in the text block module. If you have issues adding this, kindly email your URL, wp-admin id and password using the contact form in the Support Tab so we can investigate the issue.
Thanks
Hello! I installed the Oshine theme and I’m absolutely loving it! Everything was perfect except for the logo that was a little blurred. After an intense search, I found the solution and uploaded an .svg file for the logo. The logo is now perfect!
BUT, now the menu is not aligning to the center of the menu (in height). The logo appears in the correct spot but the menu is higher! Can someone help? I’ll leave my website in case you need to check it out.
https://www.basti.ptThank you, Maria
Hi Maria,
We have responded with the required suggestions to the email that you have sent regarding the same issue.
Thanks
Thank you! Unfortunately the solution given didn’t work. I have answered the e-mail but I’m not getting any response.
Hi, Responded to your email with the required fix.
It’s incredibly frustrating to go through the process of updating a nonexisting theme update. Please make sure to not confuse your existing customers this way again in the future. It is misleading to receive an email about this update when there is none. It is also misleading to name the last update with a wrong date. We understand the need to promote your theme. But our time has value.
Hi,
Yes we understand your stand and agree that change in date was confusing. However, the option to update the code files as well as the item preview image is combined together in Themeforest and the theme authors, unfortunately, do not have an alternative to update the preview image. It is automated that the date changes once a file is uploaded for update, even if it is just the preview image. Although, we do not update the graphics very often, It was essential for us to update the thumbnail at this time to reflect the sale price. Going forward, kindly refer to the change log in the theme package prior to updating the theme. Apologies about the inconvenience.
Thanks
Hello, I have another question: is it possible that there is a mistake in the .po /.mo archive? I cannot translate the words client, project name, category and Share This, I have update the default archive but it hasn´t changed the site
I have solved with the oshine modules plugin translations. Thanks
Hi,
I am glad you could resolve the issue.
Thanks
Hello, I have updated from 5.0.3 to 6.0.3 and the portfolio thumbnails have separate apart. when I make hover, The dark rectangle is bigger than the photo. I have check that Portfolio Images Aspect Ratio is ok, as it was before and I have also regenerated thumbnails without success. You can see it here: http://www.adibilbao.es/proyectos/
I have also detected that the filtering is not working anymore
Hi,
The Portfolio Hover (https://cl.ly/3j1y3q463W0a) and the Portfolio Filter (https://cl.ly/2U2P223p3H1w) seem to work well when I check the page. Kindly refer the screenshots. Could you clear your Browser and Plugin cache to check if that fixes the issue?
Thanks
yes, it was the cache. Sorry 
Hi. Think there is a problem with WP 4.9 and Oshine. After updating WP to 4.9 my tabs on oshine options (General settings, Logo, ...) are showing only empty views.
Edit: The Problem ist the language setting in WP.
Hi,
Unfortunately, we are unable to replicate the issue in our test / demo sites. Kindly email your URL, wp-admin id and password using the contact form in the Support Tab so we can investigate the issue further.
Thanks
Hi. Problem is solved when using German instead of German ‘official’.
Hi,
Unfortunately, the pricelist continues to display poorly: http://i64.tinypic.com/2sbsb2f.png
in mobile is okay.
I did not get an answer to point 1: 1. The menu bar in the mobile version looks just like on the screenshot: http://i64.tinypic.com/9gdf7m.jpg
Can i count on help?
Hi,
I have responded to your older ticket with changes to code that was given earlier.
Thanks
Hello Support,
Does Oshine includes a photo proofing feature? Something like: https://demos.pixelgrade.com/lens/proof_gallery/corvette-stringray/ https://demos.pixelgrade.com/border/proof_gallery/corvette-stringray/Hi,
You can use the LIKE button option present in the Gallery / Module in combination with the PASSWORD PROTECTED feature to implement photo proofing using the theme. You can password protect the page in which you have added the gallery and instruct your buyers to ‘click’ option ‘like’ (heart) icon at the top of the image to choose it. This option is fool proof and we have many of our buyers who use this option. Let me know if you need further assistance on this.
Thanks
Hi there
I have send different mails about my website: www.sebastiaanvanstam.nl
I don not see the things I made in pagebuilder anymore. I see it in the pagebuilder it self but the website is not showing it. Maybe you can help me? My whole website seems to be empty, I think I’ll get no customers this way
Thanks Kind regards Sebastiaan
Hi Sebastiaan,
We have responded to your email with the necessary suggestions.
Thanks
Hi,
I have a problem with mobile menu on https://www.gablessedationdentistry.com It collapses as soon as I open it.
Any help?
Thanks
Hi,
I see that you are having a very old version of the theme. The current version if 6.0.3 while you are having Oshine 4.4. Kindly ensure you have followed all the steps in the knowledgebase article here – http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/migrating-to-oshine-5-0/ to update the theme to the latest version.
Oshine 5x was a major update where we have discontinued the BE Page Builder ( which you need to deactivate after convertion of your posts / pages / portfolios to Tatsu ) and introduced a new front end page builder. https://www.youtube.com/watch?v=8z4FSMLtWoQ
You can find the BE to TATSU convertor in this link here – https://www.dropbox.com/s/j899hw328iiqa4w/be-to-tatsu.zip?dl=0
All your issues will be resolved once you follow all the required steps mentioned in the knowledgebase. Let us know if you require further assistance.
Thanks
I did all changes on staging area of my website http://gablessedation.staging.wpengine.com/
And again I have a problem with collapsing mobile menu.
Is there anything else I can do to fix this?
Thanks
Hi,
Although you have the latest version of the theme, you do not seem to have converted your pages to TATSU – our new page builder. Kindly use the converter here – You can find the BE to TATSU convertor in this link here – https://www.dropbox.com/s/j899hw328iiqa4w/be-to-tatsu.zip?dl=0 to convert the pages and also install other plugins required for the latest theme version.
If you still have issues, do email your URL, wp-admin id and password using the contact form in the support tab so we can investigate the issue.
Thanks
mp/theme_temp_setup
Hi,
You comment seems incomplete? Kindly post the details about the issues/questions you have so we can provide necessary solutions.
Thanks
