Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

Discussion on Flatsome | Multi-Purpose Responsive WooCommerce Theme

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hi,why when i click the cart or checkout button on chinese version, it jump to the homepage, www.bellelavieofficial.com, thanks

the problem was fixed automatically, thanks:)

Awesome :) Thank you for letting us know.

Hi

could you look why some images and text on blue backcgrand (this is banner component) looks blurry? (there are not blurry) http://larido-projektywww.pl/akcesoria2017/

In any separate system (out of themeforert) of tickets/support?

Best Regards Larido

to be honest every images looks to be blurry – even on main banner….

Hi there,

Could you please clear your cache and check. The images look crystal clear from my end.

In regards to reaching support, shoot your queries via support and we’ll look into it.

Hi! Your theme is fantastic but I’m very sad :( I had put the product in the cart at cyber monday but unfortunately I could not complete the purchase on time and now the price is no longer discounted.

Can I receive a discount code so I can buy it at sale price?

Please!

Best regards! Daniele.

Hello Daniele,

Sorry :( I’m afraid the sale is over and hence your request is not possible.

Latest is that Tommy of UX Themes wants me to debug the situation, and pay for support again – last time, he wasted 1/2 my support contract arguing that this was not his fault – then found it was – as I said, support for this theme is shoddy – they introduce breaking changes and blame anyone but themselves

And once again – despite everything working prior to update, Jimmy from support is blaming outside plugins – there is no willingness within the UX Support team to acknowledge a failing within their editor – support from the team rates about 1/10 to be brutally honest

Hi, when I click on the “Save all changes” button in the Flatsome -> Advanced section, it takes forever to complete the save but when I check, nothing is saved. What could be the problem?

Hi there,

Please ensure that you are running the latest Flatsome (Version 3.4.2) and WordPress (version 4.9) and check again. You might also want to check your plugins.

Same story as a few months ago – and sadly, UX blaming other plugins

I just updated the theme with the latest update – UX Builder now never loads and spins continuously – reporting Uncaught TypeError: Cannot read property ‘isRoot’ of undefined at t.value (editor.js?ver=3.4.2:2) Prior to the update – on the same machine with no other changes, UX Builder was working (this afternoon)

This was an update from 3.4 to 3.4.2 – there are others on the Facebook user groups with the same issue – it was working prior to update and now fails

I dread to think how long it will drag out for this time, last time took 3 months to even convince UX that there was a conflict with other plugins, IN THEIR CODE, this time I fear it may be as long

Hi there,

Please shoot an email via support and we’ll look into it.

It’s also important to note that we cannot support all plugins out there and hence incompatibility issues might occur.

I have a question regarding the inbuilt social sharing buttons, Pinterest specifically: https://www.screencast.com/t/tTHSsn7f2PCx when I click the pinterest button on a blog post with hidden Pinterest images, the Pinterest function does not pick up the hidden image, only the header image. However if i use the chrome browser Pinterest button, or insert the blog post URL directly into Pinterest, the hidden images are available for me to choose from. How can I get the inbuilt Pinterest button to work the way the other methods do?

Hi there,

The in-built Pinterest button has been designed to only pick the featured image. To change this, you will need to tweak the theme files.

Hello, the header presets doesn’t work anymore, i already customized it but i want to try other configurations, or how can i add the menu stripes icon to the desktop menu? Thanks

Hi there,

Please ensure that you are using the latest Flatsome version 3.4.2 and WordPress 4.9.

To add icons into the menu, please see http://docs.uxthemes.com/article/226-how-to-add-icons-to-menu

Hi, I have installed a demo where the slider starts on top of the page and behind the header(top,main menu). How do I make the slider to start after the header (top, main menu) and have the menu a solid color instead of transparent.

Thank you

Hi there,

Please set the page template to full width, this should remove the transparent header element.

thank you so much

hi I bought this nice theme for my website but i am facing some issue.. issue no 1 filter is not showing in sidebar widget as shown in image https://prnt.sc/hggh8u Issue no 2 Social login is not working after its setting http://prntscr.com/hggi44

Hi there,

1. Please shoot an email via support and we’ll look at the sidebar issue.

2. Please note that the Nextend Social login plugins are no longer supported by the developers. Please check out this plugin https://wordpress.org/plugins/yith-woocommerce-social-login/

Can it be appropriate fo this site?

Hello,

I would like to buy this theme. However, after testing your live preview website using different browsers I can see that this theme is not compatible with Safari.

Footers, columns, product layout and header icons such as cart icon are not displayed correctly.

Could you please add compatibility with Safari?

Best regards,

Hi there,

Please test the demo site http://flatsome3.uxthemes.com/ on the latest version of Safari. It is working well over here

Hello,

Even using latest Safari version, your theme is not compatible with Safari. Your theme looks good in all browsers I have tested, except Safari.

You can compare below Firefox and Safari versions and you will see that the Safari version does not look properly and some elements are in disorder compared to the Firefox version:

Firefox:

https://www.browserling.com/browse/win/7/firefox/55/http%3A%2F%2Fflatsome3.uxthemes.com%2F%20

Safari:

https://www.browserling.com/browse/win/7/safari/5.1/http%3A%2F%2Fflatsome3.uxthemes.com%2F%20

Best regards,

Hi there,

The Browser simulator you are using is testing the site of Safari 5.1 which has been long deprecated. I am using an Apple device and the website is displayed correctly as shown here https://pasteboard.co/GW18lUq.jpg

where I can remove “Home” from breadcrumb?

Hi there,

You can find this option in Theme Options > Shop > Category Page > Header and uncheck on Show home link in breadcrumb

Hy, i have the problem that the mobile menue does not work on Ipones SAFARI Browser. On all android phones it works perfectly

Hi there, sorry for the trouble.

Please send a link to your site via support and we’ll look into it.

Hi, do the images rescale to fit the content blocks, and can you add a link to the hotspot feature?

Hi there,

1. You can set the image sizes to fit your needs.

2. Yes :) You can add a link to the hotspot.

Hi there,

We used the help desk’s platform to build the docs

I would like to have the “text box” element in column, how to do ? Please update flatsome then we can add the “text box” in any column, it’s a useful element since we can have the spaces between the text the column border. Or please tell me where can I find the plugin can do that ?

Hi there,

At the moment you can use the text element or the banner element with a blank background to use the text box element.

Where can I find instructions or an example for creating a Custom Product Layout?

thanks, I try…

Hi One of our client using Flatsome them on their website.We have facing issue on live search products. On the live search the result product are not showing like price low to high.I want the search results are in price low to high how to do that.And other problem of the search results is showing duplicate products on search results how to resolve that problem also?

I commented the these two code $sku_products = get_theme_mod( ‘search_by_sku’, 0 ) ? flatsome_ajax_search_products_by_sku() : array(); //$tag_products = flatsome_ajax_search_products_by_tag();

in flatsome_ajax_search function then duplicated product result issue is solved.

Is there any hook to remove that two function in live search?

Please reply me..

Hi Sarun,

In regards to the issue with duplicated search results, please shoot an email via support and we’ll look into it.

In regards to customizing the product sorting in search results, you will need to make some changes to the theme files.

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