39367 comments found.
I need your help with several things, what should I do?
Hi there
If you require support please be sure to register a support account and create a ticket -> http://bit.ly/1LKKsrw – our team will gladly assist you
Avada Quick Start Guide -> http://bit.ly/1N505Om
Online Documentation -> http://bit.ly/2fPqMXG
Video Tutorials -> http://bit.ly/2gPmYXo
We look forward to helping you!
Thank you, MB
Hi there. I like to know if my software 4.8.4 is compatible with your´s 4.8.X. I mean it´s save to use them?
Hi there
I am sorry but what you are saying is not clear, can you explain that again? Are you referring to WordPress and the Avada theme? Or something else?
Thank you, MB
Why do I not have an update? Themeforest advertises AVADA is 5.3 – The most exciting update in 2017. In my downloads I have a checked checkbox saying email me if there is an update. No emails to date. On the dashboard of my website it says AVADA is version 5.1.6 and there is nothing saying there is an update available. Please advise. It has started to act strangely – not letting me save changes to tabbed content… I’m getting worried. Please advise.
Hi there
Right now the latest version of Avada is 5.3.1, which is accessible via your Themeforest account downloads section -> http://bit.ly/1QmelBl
You need to ensure that you have registered your theme via a token key, as explained here -> http://bit.ly/1GrzAgY – this also ensures that auto update is set up
The theme update readiness is viewable and actionable via the WordPress Dashboard >> Updates section -> https://d.pr/i/9BHiX8
You do need to update your theme and we have sent you an email with guidance and assistance, please check your email inbox for our reply
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello,
I created a couple support tickets this weekend and got email confirmations of them when they were submitted. Usually I hear back from you within a day and I haven’t heard back from you.
When I logged into the support desk they are showing in my ticket history and none of my previous tickets are showing there as well. I’m meeting with my client tomorrow so I really hope you received my requests.
Thank you,
Lindsey
soory – I meant to say that they AREN’T showing in my ticket history and none of my previous tickets are showing either.. the history section is blank.
Hi there
Please do check your help desk again, ticket history is displaying there right now. As for your support tickets, our team has replied to each of them so please be sure to check your email inbox for our replies
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi;
Can you help me with a problem with the responsive template? When accessing the cell phone, one area of the site goes over the next one.
See the image: https://imgur.com/a/d6cDe
Site: http://www.angolapesquisas.com
I use the template avada construction.
Best Regards
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Having sold so many templates, you should stick to this cyber monday price! Thats my advice!!!
Thank you for your feedback 
When is the next Avada theme update expected to be released?
Hi there
As always our next update is always being worked on, we do not however provide an exact ETA. The latest version of Avada, version 5.3.1 was released last week
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi there,
When you try to size a custom icon on (flip boxes, or content boxes), it wont work, the icon it always appear as 35px by default, and its not possible to changing it by css either. (the elements tell you not to use “px”, i tried both with and without “px”) so its a problem of your pagebuilder.
I also tried editing de /wp-content/plugins/fusion-builder/shortcodes/fusion-flip-boxes.php replacing all the 35px default by 70. Does not work either.
I cant find the file from which is reading that 35px default.
You should fix your pagebuilder, or atleast give a workaround meanwhile you work on the fix.
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Are you running the latest version of Avada, version 5.3.1? There is not an issue with setting the size of the icon on content boxes or flip boxes, they are working as expected
I set the icon to 131px in the settings -> https://d.pr/i/8ptqQ1
The result -> https://d.pr/i/2xcT48
Are you running any cache? If you are, purge the cache and test that again. No single instance of this being a problem has been reported in our support
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello, I’m trying to log in to my ThemeFusion account, but I don’t remember the password,or the e-mail account. Is it possible that you send me the password and email account for my ThemeFusion account so that I can login, thank you.
My question is regarding the Accessibility features in Avada: what are they are how do I use them?
Thank you.
Hi there
Please send an email to support@theme-fusion.com and let us know what the support account email address needs to be changed to, and we will do that for you and reset the password as well
We look forward to helping you!
Thank you, MB
Hi, can you confirm us that you have received the ticket number 193614? Can you update us on the processing of the ticket?
Thanks so much.
Hi there
You ticket was replied to by our team, please go ahead and check you email inbox for our reply
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
we have seen your email and now we have also replied thanks for your support
Thank you
To date, the ticket 193614 had no answer, yesterday you sent us an email saying if you could proceed with the resolution of our problem. We have not heard from you since yesterday and we wanted to know what you are doing. We thank you for your attention and for your time. Best regards
Hi there
Our team has been replying to your tickets as well as the one mentioned here. We had requested confirmation that you had made a backup to which you have replied and confirmed.
That ticket is being addressed by Sohaib and it is next in his queue. Please be patient with us and do not continue sending in additional replies to the same ticket to expedite it, it resets the tickets position in the queue
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
forgive me but it is the first time that you confirm me that I took charge of our ticket in the reserved area we did not find this type of message. we thank you for your attention and wish you good work
Hi there
No worries, our team is assisting you
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, can I use this theme for multiple use (different websites) or do I have to purchase it every time I need to use it?
Hi there
According to Envato’s licensing terms and conditions, you need a license per domain install of the theme -> http://bit.ly/2bdBDwp
Thank you, MB
Could you please provide HTML version
Hi there
The Avada theme is a WordPress theme only, we do not have a HTML version for Avada unfortunately
Thank you, MB
Hi, I just paid for 6 months of support but can’t seem to activate it so I can create a support ticket. How do I go about doing this?
Hi there
We see that you have created a support ticket #193779, it is in our queue and will be replied to by a member of our team asap
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, I need to edit the My Account template but I can’t locate it anywhere! I’ve googled for answers but no luck. There used to be a My-Account template in the theme woocommerce that I’d copied over to the child-theme but later versions didn’t have it (i updated the child theme files too as at that time I hadn’t made any customisations) Where on earth is it hiding now? I’ve checked the Fusion Core and Builder plugins, and also woocommerce plugin template but as it’s the layout and links I need to edit that seemingly doesn’t help. What am I missing here, where is it hiding? Thanks!
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
That is not something that is controlled by the theme, you need to check Woocommerce docs for how to edit the account endpoints
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I’m trying to create an account on your support system but adding my Themeforest purchase code and pressing the button does nothing. I’ve been trying for a couple of days. What is the trick? I know I have the right code.
Hi there
That is odd, please email your purchase code to support@theme-fusion.com so that we can check this and assist you
We look forward to helping you!
Thank you, MB
Thanks! I did. But looking at my code I realized I might have grabbed another Envato code instead of Avada. So I tried again with the correct code and boom, it went through fine. Sorry for the false alarm, user error 
Hi there
Ah no worries, glad it is sorted for you and thanks for letting us know
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi guys,
Is there any chance to transform fusion builder shortcodes into WPBakery Page Builder shortcodes?
Thanks!
Hi there
I am afraid that I do not know of any conversion tool that can do that for you, you will more than likely have to manually change everything
Thank you, MB
Hi I have sent in a support ticket days ago and it was not replied yet. There was an email confirming both tickets but the dashboard in your support site shows nothing. I wonder if that is correct? Anyway, my issue is with the fonts – typography. I changed the font sizes in the option page but the blog body fonts remain the same. They are so small. I am using WP 4.9 with Avada 5.3.1 latest, and it is a clean install.
Also could you please advise how to control the sidebar in the front page? How do we assign the layout and which sidebar to appear in the front page only. I only see the blog and page side bar in the options. Thanks!
I have changed the original font size from 13 to 20px, and on the webpage, I check the debug info and the css is showing this: font:13px/20px PTS. I think there is some bugs in your CSS because it is giving the browser 2 options for the font size, one is the default 13px while the 20px is the custom size. I can try to work around this but I would prefer to use your options to change the font size directly.
Hi there
I have checked and see that your two tickets have been replied to. Our team has requested that you recheck the site log in credentials provided as they are not working for us
Also please note our support policy -> http://bit.ly/1RWnb88 – reply times Mon-Fri are up to 24hrs but more than usually a lot less and Sat-Sun up to 48hrs and likewise, usually a lot less. Your two tickets were in our support queue, each ticket dealt with in a strict time order oldest to newest and hence replied to within our stipulated timeframe
Regarding the font CSS declaration -> https://d.pr/i/fFQ64u – you are referring to this (for example):
font: 13px/20px PTSansRegular,Arial,Helvetica,sans-serif;
This is one format for declaring font size and line height, this is not a bug
13px is the font size
20px is the line height
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
He just replied to me and I have sent him the details. I changed my password back because I forgot about the temporary password, because you took so long to access my site to troubleshoot. Please let me know when you can solve the font issues.
Hi there
Yes thank you, I can confirm that our team has replied to both of your tickets once more
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, I purchased this them a while back and its not listed under my downloads, i need to create a token to update it as its affecting the website…how can this be fixed or found?
Hi there
We as theme authors do not have control over the Themeforest accounts and purchasing process, please contact Envato directly here -> http://bit.ly/2cP0Xbm – and they will gladly assist you in sorting this out
Thank you, MB
536/5000 Hi, I bought this theme because one of my clients had it on their website and as it gave problems to make changes, I thought it was because it was outdated. The problem is that we bought the new license, we update and we still have the same failure. We want to change the footer color of the page, but in the Fusion Builder menu, you only see the options on the left menu, but when you select footer stilyng, you do not see anything on the right side. Please, can you help me figure out what the problem would be?
I fund the problem the update was not correct
Hi there
Thank you for letting us know you have resolved it
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi! I have a little question. How i fix a column? Only one column inside another.
Hi there
I am sorry, I am not clear on what it is you are asking. Is there an issue with your column? Or are you asking about nested columns? Please explain that again or create a support ticket using he link below so that our team can assist and guide you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
