28314 comments found.
hi, i have the problem with flatsome. when i try create custom single product template in Blocks – i don’t see in UXbuilder elements for building single product. i have installed last and absolutely fresh and clear WP and Flatsome 3.4.2 with child theme, all and only required plugins by Flatsome and nothing more. in 3.4.0 Flatsome version i see and can use this elements, in 3.4.2 – don’t see. Do anybody have the same problem and how to fix it?
Hi there,
Please shoot an email via support and we’ll look into it.
I have “Your theme has bundled outdated copies of WooCommerce template files” this message for mysite.
I’m using child theme, how can i fix this?
thanks
Hi there,
Please update the parent theme http://docs.uxthemes.com/article/77-how-do-i-update-the-theme
dear, do you have social login feature within the theme?
Hi there,
You will need a plugin for this.
Your live search is a super cool feature, but unfortunately it does not work very well. It searches on the product text as well, meaning if you search for Lasagna for instance it will show all kinds of other products. How do you make the search search for product title name only?
Hi there,
For better control please use a search plugin.
Your live search is a super cool feature, but unfortunately it does not work very well. It searches on the product text as well, meaning if you search for Lasagna for instance it will show all kinds of other products. How do you make the search search for product title name only?
Hi there,
For better control please use a search plugin.
None of my pages seem to display anymore (you just get 404) besides the homepage and products pages. What is there to do ? http://shop.thekryptonitesparks.com
Hi there,
Please flush your rewrite rules by saving your permalinks in Settings > permalinks.
I can not find Member system / and user social login system. Want to know if this theme has these systems? Because i see demo theme.
https://shop1.logintimate.com/I have already solved the problem. I delete the cookies in my browser(Chrome). And closed – Open again.
Awesome
Thanks for letting us know.
Can you tell me how I could A/B test product category pages? Say I want to do some modifications to how many products are shown in Category X, or if I want the sidebar on the other side, or different color buttons, and so on. And then that new variant would have its own link so I could test against the original.
Would the UX builder work for something like this? I think it might but it looks like I would have to build the whole thing from scratch, which would be quite time-consuming. I think it would be easier if we could for instance be allowed to pick and choose product categories when we edit the main theme options for the shop, etc.
Hi there,
I’m afraid the UX Builder would be a bit overwhelmed in carrying out what you wish to achieve. You will need to edit the theme files to achieve that exact look.
Been waiting quite some time now, when can I expect a professional and not a ready copy pasted text reply from the support?
I figured out that that the load time (specially TTFB) only in Child theme occur – not in the normal version but I am afraid to update the email so I don’t get in tge back line and wait another long hours.
Please look into my issue, received another email today with copy pasted text… Can you PLEASE tell the customer support to look into the issue? I’ve investigated too long in the issue and described it really well, just please put 5 minutes to look into it… TTFB is reaching 5-6 seconds when I load products in front or back end. (problem not from the server).
Thanks in advance.
Hi Jamal,,
Someone from the team has sent out a reply.
Thank you, but didn’t receive further reply beside the second copy pasted email.
How do you control which related products is shown?
Hi there,
Related products cannot be specified in the admin, but can be influenced by grouping similar products in the same category or by using the same tags.
When I click Add to Cart from MOBILE, I get the notification saying that the product has been added to cart but the cart count still says 0 (and when I click the bag it says my cart is empty). BUT, if I click on CHECKOUT, the product is there and then the 1 appears in the cart (and if I click on the bag, it is now there in the dropdown).
This is only happening on mobile and is happening in Safari, Chrome, and Firefox browsers.
Any ideas? I have cleared the website cache with no luck.
Also.. more detail… it says 0 in the cart, even after a page refresh…. BUT, if I go to a different page, then the 1 is added to the cart. This is only occurring on one product that happens to have 4 sets of attributes to choose.
Hi there,
Please shoot a link to your site via support and we’ll look into it.
Hi, i would like to know if is possible assign a different sidebar to a specific category product. I have plugin to create sidebar but i need to know how to assign sidebar 1 to category product 1, ecc.. Thanks a lot
Hi there,
You can use the Woosidebars plugin https://wordpress.org/plugins/woosidebars/
I used it but it changed all category sidebar…
Why are product images disappearing after theme & woo commerce update? http://staging.nawkaar9.com/. Any setting I need to change? Thanks
Hi there,
Please shoot an email via support and we’ll look into it.
Is there a feature or plug-in recommendation that works with flatsome to show a dropdown for products per page. I would like to give that option to the users. Thanks a lot.
Hi there,
You can add the products to the dropdown menu in the header.
?? I am looking for that dropdown that you usually find on every online shop page. Number of Products per page: 6, 12. 24, 48, all. So the user can show all products. Where do I find that feature? Thanks a lot.
One more question, are there different type of menu options for the main page? I’m talking about the main menu styles. Is it possible to make the top menu bar wider, white etc (customize). Thanks
Yes
We do have some header options that should come in handy.
Thanks
Hello, I would like to buy your template however I would like to add wholesale login for wholesale clients that they can fill the order form and submit. Is this possible with any plugin or would it support? Thank you.
Hi there,
I’m afraid we do not have this feature by default. You will need a plugin.
Hi, Are u going to add some fixes about dokan plugin? this theme is not compatible with this plugin and pages are crashed
Hi there,
You will need to place a feature request to the development team to fix this. You can upvote this request https://uxthemes.canny.io/flatsome/p/dokan
You missed spelled “here” on your demo for the business pages. http://flatsome3.uxthemes.com/demos/business-demos/simple-corporate/
Hi there,
Thank you for noticing. I’ll share this with the development team right away.
Also one last question, sorry. Your “Add global tab” feature is AMAZING. But how do you add several global tabs?
Hi there,
I’m afraid we do not have an option for multiple global tabs. You might need a plugin for this.
I see. I will try to customize it. What file is it made in, do you happen to know? 
Hi there,
Try out this https://wordpress.org/plugins/product-tabs-manager-for-woocommerce/
How can I put a .svg file in the background (body) of a website? It doesn’t save the file in customizer after selecting a svg file from media uploads.
Hi there,
Are you getting an error while trying to save the SVG file?
No errors. After selecting the svg file it doesn’t show a preview, as if it isn’t selected/supported. Tried different svg files.
Hi there,
Please shoot an email via support and we’ll look into it.