39367 comments found.
How long will you continue support this theme?
Is this theme compatible with PHP 7.0? If not, when?
Hi there
The number one selling WordPress theme on the Themeforest marketplace will and is supported for life. That will never change
Avada has been PHP 7+ compliant for a very long time now, please see these requirements for Avada -> http://bit.ly/1SyarGK
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
1. could i install your demo avada on my wordpress directly? because i don’t want to spend too much time on first website build.2. could u recommend a avada demo for wireless charger product b2b?3. how can i install demo avada on my wordpress?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
when should i install child theme? what’s fuction of child theme? should i install child theme meanwhile install avada main theme
Hi there
You only ever need to make use of a child theme, if you want to modify and customize the parent Avada theme. This then prevents you losing the customizations whenever you update the parent theme.
WordPress Codex explanation of a child theme -> http://bit.ly/1cjzSdt
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, I have the latest Avada, Wordpress, plugins, etc. Just applied the latest patches and now my websites Fusion elements will not work. I went to the Avada theme options and reset the Fusion Caches, but this did not work. Tested on FF, Chrome, and Safari.
Help please?
I enabled the “Enable JS Compiler” and that seemed to do the trick. Will this do anything negative to the site in your expert opinion? Thanks ahead as well!
Hi there
There are zero reported issues with any of the latest patches for Avada 5.4, what you are describing sounds like a possible 3rd party conflict and/or a cache issue. We cannot know unless we take a closer look at this for you. You have valid and active Grandfathered support for Avada so please create a support ticket using the link below and we will gladly help
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Are you able to remove the menu bar for the initial page load (landing page), and have it show up as sticky when you are scrolling?
Hi there
The header and menu display can be enabled/disabled on a page/post basis, but not in this manner. For this you will need a custom implementation
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Is this something you offer for a charge?
Hello There.
Customisation is not done by us directly but our partners and they do charge for that, Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi Folks, great theme as always but having an issue with woocommerce. I have set a few products up and created a category for each one. However if I now create a new product I go to select the pre-defined category and under categories in right side of cpanel I see option for “Most Used categories or all catigories” when i check this I see no categories are displayed! I then check Woocommerce – categories and see that NO categories can be found yet in the top right corner it shows 5 items. Yet no categories displaying. When I look at the website shop front end I can see displayed categories in the menu. I then check products to see if categories are assigned yet they show nothing. It seems you mat have a bug. Can you help please?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Thanks, I have done this already
Thank you, we see your support ticket in our queue and a team member will be replying as soon as possible
thanks for the response, i’ll look forward to the help
Thank you 
hi, I’m using your classic shop template. I need to build a page for product on sales only. Have you some suggestion to how to build it? thanks
any news pls?
Hi there
I am not 100% clear on what you are asking. Are you using Woocommerce for your products? Are you asking how to display your products on the site/homepage?
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, yes I’m using woocommerce, it is working fine. I just need to create a page only for discounted products (on sales products).... I added a woocommerce plugin iWooCommerce Onsale Page, it looks to work but i don’t understand why in default the page use the revolution slider on top of the page… I didn’t place that slider there. pls check here. http://www.nitidianetwork.com/promozioni/
Hi there
That is an archive page and the various Theme Options are utilised to manage the page layout. One option is to use a standard page template, the in-page Fusion Options to enable/disable things like the slider etc and then deploy a Woo shortcode to display your products
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I need recommendation. I have woocommerce installed, can you suggest any plugin or is there a functionality included in avada that enable autocomplete search using the 4th header layout?
Hello @arafatx
That will require you to use a custom search plugin, you can not include auto complete ajax based search on the default search of Avada, there are many plugins available out there that you can try from.
If you need any further assistance please do open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, how can I get the latest version of the slider revolution plugin (5.4) bundled in the theme? Can you provide the update please? Thank you in advance.
Hello @aktracon2016
With our latest version of theme we ship the latest version of slider 5.4.6.4 as can be seen in this screenshot => http://prntscr.com/htsq8y
If you are not seeing the latest version please download it from here => http://bit.ly/2mNPb8I
However if you need further assistance please do open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, I’ve bought the theme and it looks great! One thing I’m not sure though, I am trying the Theme on a subdomain of my main one, and I’m wondering how does licensing works. If I license the theme while I’m using it in Wordpress in my subdomain, will I be able to export it and apply it to my main domain afterwords?
Thank you.
Hello @Sakrayaami
Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
If you need any further assistance please do open a new support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you!
-Ammar
when importing a demo, does it erase anything of my current website?
Hello @americanvinylco
This depends on what part of demo are you going to import, with our new partial demo import feature you can actually import partial demos so yes if you import theme options of one demo for example it will replace all the theme options of your current site, however importing posts or pages of 1 demo should not cause any issues, nothing is actually erased but actually overided.
Thanks
-Ammar
Ok, so I dont have to worry about my products, my plug in info, my shipping settings, my email settings, and all other woocommerce DB data (that doesnt have to do with my previous theme)
Hi there
The Avada demo importer does allow you to install and then uninstall any demo, however, it is never recommended that you install a demo into a live site. It will simply create confusion for you.
Whenever you install any Avada demo, part of the warning notice displayed on screen prior to clicking OK is this -> https://d.pr/i/lvetdv
Rather install the theme and import your demo/s on a Staging domain, away from your live site. This gives you the time to focus on remodeling your site without affecting the live site. Once you are done and happy, you can then migrate the new site over to the live domain all without skipping a beat
We look forward to welcoming you into the Avada family!
Thank you, MB
you mean redirect my domain to the test site after testing? wont this mess up my current google standings since my current site is connected to those links on google? in that case i cant.
Hello There.
You can also create a subdomain in such case and import the demo here and once done with the styling you can import it back to the live site, however importing a complete demo on a ready (live) site is not recommended since it will change your theme options and many other settings,
Thanks
-Ammar
We just updated to version 5.4 and have lost our page content from version 3.9.7 – where does avada store page content in the DB ? seems like the conversion process broke it
Hello @nrhp
We use the same tables for pages that is used by any other WordPress site, however i do believe your issue is related to the conversion process not running properly instead of the database as updating theme has nothing to do with your database, it only changes or remove your theme files that does not store any content at all.
We suggest you to please open a support ticket with our team with your complete site details and we will check this out for you right away.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
hi all,
need to know which is the code to past as your launch demo:
https://goo.gl/tkmeVXthanks a lot
Hello @semiombra
We are using Contact Form 7 element there, with contact form you can create any kind of form you want to and can read all about it here => http://bit.ly/2qNYPsP
If you need anything else please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
thanks
No problem
hello, i NEVER ASK question after buying the theme, Now ,I want to use the theme and I just pay for another six months extended support . but I cannot login in https://theme-fusion.com/support/. I forget the password, after click the resetting email link ,it shows invalid key. why? pls check, my email is maxcdn@qq.com at https://theme-fusion.com/support/ . I just use one site for my license and I have just bought the extended support. pls help
Hi there
We have reset your support account password and sent you an email with the info, please check your email inbox for our reply
Please note that I have flagged your comment to remove the email address, this was your original comment -> https://d.pr/i/mp8oA6
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
hi Does this theme support variant page builder?
thank’s for good support and good product.
Hello @yasin1989
We have our own Fusion Page Builder that is an awesome and easy to use page builder with a lot of features that you can check here => http://bit.ly/2gwIdfX and much more, however we have not yet tested that particular plugin with our theme so i will suggest getting in touch with the plugin author as well about this.
If you need anything else please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
hii i want to buy the avada theme for lifestyle website https://avada.theme-fusion.com/lifestyle/ and to integrate the shop in the menu is is possibly?
Hello @tm3610
Yes, it is definitely possible, all our demos are built with Avada and support WooCommerce even if you see it in that particular demo or not, woocommerce can always be installed with 1 click
We will be happy for you to be a part of this Amazing Community.
Thanks
-Ammar
Hello. I can’t find options to control the look of 404 page.
Hello @DeoThemes
We do not have much options to change the look of 404 page right now, you can change the menu assigned to that page by going to Appearance > Menus section, however if you want to change its layout i will suggest using any custom 404 plugin as there are many free plugins available for this right now
If you need anything else please do open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you .
Thanks
-Ammar
Hi there, one of the last three patches (416063, ...70, or …75) has completely srewed up my top menu. wrong type size, no header background and the polylang language selectors don’t show up correctly. Is there a way to unpatch those patches? I have more than one Avada themes running but I need a stable theme for my clients with NO surprises.
Hello @MatHeib
The patches are released to fix the issues and not to break the site and they should never break your top menu at all or anything else, our 5.4 version is definitely stable and you should have ZERO issues with it, if you are seeing any issues please do open a support ticket and our team will check it out for you right away.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Well i shouldn’t, but I have. I can’t open a ticket since the support expired. But i don’t see why I should buy extended support when the patches break my site. I usually just wait till I buy another copy of the program, which i don’t intend, if I can not rely on it runnig stable after patching. I did proove that by running a backup version without the patches, it was perfectly fine, as soon as I activated the last three patches, the header was srcewed. So again, here is the question: can I unpatch (delete) a patch? (The backup version has been worked on a lot since the last patches, also, there might me an important patch in the future which I could’t install.
Hello @MatHeib.
What you can do actually is delete and remove the complete theme folder from inside wp-content / themes folder and install again using the FTP method by downloading the fresh copy of Avada again, you can read about this in details here => http://bit.ly/1R1ik6V
Thanks
-Ammar
Thank you for the help Ammar. This will be a short term solution. However, that means I can not run any future patches and in the long run I’ll have to change themes with all Avada clients, since the stability of the themes is at risk in the future.
Hello @MatHeib
I am afraid that is very far from the truth, our theme is 100% stable and our patches too, this issue you are facing is only related to your setup somehow as we have thousands of customers who are using Avada with patches applied having zero issues, there is something that is causing your site to break and its not our patches or theme at all, only your site is having these issues and it can be due to the 3rd party plugin or some custom code, if you want us to check this out you will have to open a support ticket and i guarantee you that we will apply the patches and latest version without breaking your site unless any 3rd party plugin or custom code is the reason behind it
My response above in previous comment was to provide you with the method of installing Avada again since you do not want to open a ticket with us, its not because our patches are faulty or anything or else you will be seeing hundreds of comments here for this issue.
Looking forward to assist you.
Thanks
-Ammar
Well, thanks for calling me a liar though I have only reported exactly what I have experienced and recreated again, just to be sure. And please, don’t make it look like I don’t want to open a ticket. I don’t want to buy additional support for a problem that is caused by a patch. I have just asked, if I can reverse a patch, a question still unanswered. So I considere this case closed, I will rework the site with an unpatched version of the theme and replace Avada in the longrun.
However, your were right, that the problem is related to a plugin. Avada doesn’t work with polylang anymore. My website relies on that plugin, since it is for an international company.
Update: It’s not polylang, the plugin just makes the mess realy evident. I ran a backup version of the site again, disabled all plugins except fusion builder and -core. With the update, to 5.4, the header goes awry. Evidently it’s the update, not the plugins. The header bar disappears, the allignemt is off. when enabling polylang, the typo changes too. So much for 100% stable.
Hello @MatHeiib
I see you have have opened a ticket, i will check this out for you right away and see what is causing the issue in this case.
Thanks
-Ammar
Hello, the Home Page of your demo Promotion has a slide of pictures next to the footer. Where can I find info about how to create a similar slide? Thanks
Hello @Gabiuy
That is simply our Fusion Carousel that you see at the top of the footer, however if you are looking for something else please do open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
hi again! i have updated my site to the last release of avada theme in order to solve my problem with blog shortcode and once the theme has been updated, the post appears correctly but there are many errors in wp-admin: can not change visual/text, can not edit publish state and the composer does not load. Here a little video in gif: http://jmp.sh/L0qsrvL
could you help me? thank you in advance
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
You are Grandfathered for Avada support, so please create a support ticket using the link below
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
