8686 comments found.
Hi, I’m having trouble finding where I can leave my texts justified. I only found the possibility to leave left, right or center aligned.
Hi! This option is to position the content, what element you need to justify exactly sorry but it’s not easy just in words. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! 
https://support.undsgn.com/hc
Hello author, this theme is very slow! and whenever we make changes in visual composer it does not update or save. Please can you help.
Thanks Isabella
Hi aguru! We are sorry for this issue but I think it’s most server related, I invite you to verify in our customer showcase where you can see some Uncode’s examples: https://undsgn.com/uncode/showcase/
Anyway don’t worry if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hello,
I’ve bought Uncode theme for one reason. “The bottom navigation” on each landingpage to move between the previous page and the next one, and this one doesn’t work on my own website since your last update.
When I am inside : Theme option / Portfolio / Navigation, I’ve tried all the input and nothing…
Example here : http://carlbouville.fr/portfolio/ochrono-website/
Can you please take my email : carlbouville@gmail.com Send me a message, I’m giving you the password of my wordpress to resolve this problem ?
Best Regards, Carl
Hi! If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please drop a few lines and we care to support the solution privately. Thank you!
https://support.undsgn.com/hc
You can also notify here the ticket number when created.
Thank you, The ticket number is : #18895
Hi carl_bouville! One of our agents replied you.
Thank, I’ve answered him
Thank you for confirm! I’ll start today shift if few hours, I don’t know if the ticket is closed or opened.
Hi, do you have any news about my request ? Thanks a lot
Hi, do you have any news about my request ? Thanks a lot
Hi carl_bouville, you don’t have replied our agent? I see Nikolay requested your logins but if you don’t notify him he cannot know you have inserted the requested login, please reply his message…
Thank you for your help. I’ve just a question because I don’t understand everything.
I pay 30€ to have help, an agent ask me all my logins and this one give me a long list of documentation incomprehensible.
In fact, I resolve my problem myself. If it’s that thank to pay me back because if I pay it’s because I don’t arrive to resolve the problem alone.
Hi carl_bouville! I’m sorry but i don’t understand you. I see you opened just 1 ticket in our Help Center reporting an issue with the navigation. Since this works fine for all users Nikolay asked your logins to verify what happen in your installation. I don’t think this is not good support or someone is sending you long list of incomprehensible documentations (in the Nikolay message he just asked logins and didn’t send you anything then the link to your private profile). Let me know if I don’t understood you.
Hello, everytime i save something in admin on uncode visual composer it scrolls down to the page. I have to go up again. to change anything etc. It s not confortable please do you have a solution ?
Hi! Please find infos here: https://support.undsgn.com/hc/en-us/articles/115005686945-WordPress-4-9-compatibility
Unfortunately i have wp 4.9 and uncode 1.6’4’2 but still that bug
Have you cached files? Have you tried in Incognito Mode? Sorry but the only know bug it’s the one reported at links above and the new VC version fixes the problem.
Hi! We have just purchased the theme and it seems really good so far. Only one problem we are facing now. We wanna use the font we bought from outside. We were wondering how could we put the bought font into the theme. It is Avenir to be exact. Thank you very much and hope this to be replied asap.
Hi! This is a good font. What library are this font coming from? They should give you instructions how to install or give you the web version then you can follow this: https://support.undsgn.com/hc/en-us/articles/214006085-Custom-WebFont
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi, thank you for your prompt reply. What is a ticket? Is it Purchase codes?
Hi kisphuket and sorry for delay! No, let me explain, if you need support is offered in our Help Center: https://support.undsgn.com/hc/en-us
Here you can create a ticket (or request) and our Support Team will be back to you: https://undsgn.d.pr/j0OnOB
I hope this helps!
FYI, I had to make a small update to your “custom-post-type.php” file for “portfolio_category” since it keeps adding “blog” in permalink. To fix the portfolio category permalinks, I changed LINE 106 to: ‘rewrite’ => array( ‘slug’ => $base . ‘_cat’, ‘with_front’ => false ). Not sure if “uncodeblock_category” also needs the same code on LINE 204. Maybe you could update this in your next version.
Hi Hot-Shot! I’m sorry but I really don’t understand the request and unfortunately we don’t have other similar reports, have you some plugins installed? Have you properly set the permalinks? For example this is a portfolio category: https://undsgn.com/uncode/portfolio_cat/web/
Can you please give us more infos?
This is my Custom Structure on my local test server “http://localhost/mywebsite/blog/ postname /” since I wanted to have “blog” in posts permalink. I had to add ”,‘with_front’ => false” to remove “post” from custom taxonomy, otherwise I would get “http://localhost/mywebsite/blog/portfolio_cat/web/”. Does this info help?
Hi Hot-Shot and thank you for infos! I cannot tell you right now if we can modify for next update, these kind of things, even if simple require lot of testing in various scenario or we risk to broke users installations, we’ll take note of this and test. Do you need some help related?
No help required at the moment, thank you for asking. I will just have to manually change code when updating the theme for the time being.
Hi Hot-Shot and thank you for confirm!
My support expired while I had an open ticket. If I have an isotop gallery with filters I want load the page with a specific filter set by say using a param in the url e.g. mywebsite.com/gallery?show-filter=design and the page loads with the gallery filter ‘design’ selected and design results showing.
Hi! Your latest access is from November, so yes it’s definitely possible your support runs out during this period. This is possible only if you use the pagination mode with the Posts module like this example: https://undsgn.com/uncode/blog/blog-boxed-grid?id=index-15588655905&ucat=8
Is the latest update compatible with WooCommerce 3.2.6
Hi serobbins! Actually we don’t have any compatibilty reports, so you can update risk free.
what do you mean compatibility reports, does that mean its compatible or not?
We mean that actually we have not received any bug reports by other users, from our tests it’s fine, so you can update and if you have some issues feel free to report.
thanks, perhaps update the “Capable with” section on themeforest.
Hi serobbins and thank you for the heads-up, now modified.
disreagard
Hi voltagenewmediainc and thank you for confirm!
Wherever I add javascript in a page it adds blank vertical space in the content area. If use the Raw Javascript via the visual editor and put it at the top i get blank spacing at the top, same for the bottom or anywhere else on the page.
Hi! We are sorry but we have not received this complaint from other users and we are not able to replicate in our demo, can you please share your page so we can have a check?
At the very bottom of our home page https://www.planzdiet.com you will see a white horizontal area separating 2 black areas. That white area is created when I add a raw javascript section to the bottom of the page…
Hi, we are sorry but we are not able to access your site for preview the problem: https://undsgn.d.pr/oxiUA5
what country are you in, i will need to unblock it…
Italy located.
ok, you should be able to access the site and see that white bar i mentioned at the bottom of the home page. The only thing in the white section is the javascript script tags and a variable being set with the referrer info. Where ever I add javascript to the site it creates space like this in the content area…
Hi PlanZbyZola! Here I created a simple test for you where I alert a “test”: https://undsgn.com/uncode/test/
I think the problem is that you inserted the Raw JS module in a row, if you do this you have first the empty row (what you see) where inside there is the code, please note that unless specified a row has given padding. So you just need to insert the Raw JS module inside a row you have in the page: https://undsgn.d.pr/oIJJ9a
Apart this please note that in WordPress you need to use the namespace “jQuery” and not ”$”, so the code should be:
jQuery(document).ready(function(){
checkstring = document.referrer;
});
Thanks. I just threw that on the home page as an example. The issue became apparent when we installed a plugin called ConvertPlus that was injecting it’s own javascript into the bottom of every page. Their javascript doesn’t actually show up on the page when editing content like mine does when I use the RawJS option in visual editor, so I have no way to fix for situations like that. I also don’t have the ability to insert RawJS without it automatically creating the row and I can’t pull it out of the row, can only adjust the padding to 0 for my stuff…
Ok, so by the end it seems an issue with this plugin and the Raw JS module of Visual Composer. Have you tried to contact the plugin author and ask if they are aware of this issue (VC it’s the most famous Page Builder out there maybe they know about this), otherwise if needed I can suggest a code to hide the last section of a page to workaround the issue. Let us know!
Hi there, during one of my last support requests, I was asked to add my page nmtraining.de to your showcase. Could you tell me where to add it? Thanks! Best regards, Stefan
Hi! We have not published the showcase update, this will be published with the next theme update. When we publish the update we also update the showcase with new valuable websites.
Hello.
I have noticed an issue when using the Lightbox on an iPhone. The image opens but is greyed out so that it is barely visible. This does not happen if its a single image, say a product, but does happen when you are browsing an image in a gallery. If you close and reopen the image, it loads perfectly the second time.
This does not happen when browsing on a Mac or laptop.
Not sure if you are aware of this.
Dan
Hi! No this is the first report we have, are you able to replicate in our demo too? What version of Uncode you are using?
Hello. No, it doesn’t happen on the demo. I will try disabling all plugins and see if it still happens.
Dan
PS – I am on the very latest version.
No luck. I am happy to send you a screenshot of what happens on my iPhone?
A screenshot is not useful in this case, we need to check what happen on your live site with latest version and no extra plugins active. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
I would, but my support is expired. I thought it may be a bug with the theme as it didn’t happen before the recent upgrade. Thats why I thought Id mention it.
Hi! I don’t think it’s last update related, sincerely. You should see other similar reports here, the last update was published more than 1 months ago and we have lot of users that use lightbox massively. Since you report the problem happen only the first time you load an image I can only think a problem with a cache plugin (I don’t know if you have) or your images are really big. Otherwise try to contact back next days if we have the same report from some users or in a few weeks we’ll publish a massive update (maybe a complete files refresh helps), sorry but without the possibility to debug your site I cannot help better now.
Hello , I use Uncode and happy with it, great product! But got a question – i was trying to do same actions like in the video tutorial Archive pages , and it does not work for any of my pages of posts categories . Any idea what can cause it?
Hi bskharbanda and thank you for appreciate Uncode! What you refer exactly? Sorry really don’t understand the request. If you are trying to create an archive page please remember to set the Automatic Query option (both if you use the Heading module for headers, both in the Posts module for contents): https://support.undsgn.com/hc/en-us/articles/213459549
https://undsgn.d.pr/Zz86SS
https://undsgn.d.pr/evfzUI
Sorry but just in words it’s not easy understand what you missed…
Hi there! Can you please let us know if your theme is WCAG 2.0 AA compliant? If not, how close to compliance would you say it is? Any insight you can share here would be extremely helpful. Thank you!
Hi JPDStudio! No sorry it’s not WCAG 2.0 AA compliant, sincerely it is something that you will not easily find in a multi-purpose creative theme, probably at the moment in some minor themes more specifically for non-profit organizations where in many cases this compatibility is required.
Hello. I want to ask a question. I’m a non-techy. So, I’m just curious. I want to purchase uncode theme for my blog. I already have posts on my blog, and I have already installed some plugins like yoast seo, and other plugins. If I install uncode on my blog, is it going to integrate well with my old posts, plugins, and the pages I already have? Can someone still visit my posts? Do I have to install those plugins into uncode again? Sorry for the naive question. I just want to be clear. I don’t want anything to affect the work I already put into my site. Hoping to hear from you.
Hi Winterway! I don’t know what theme you have now but it’s always discouraged to change theme on a live site, you can do this when you have very simple themes, in few words don’t expect you can switch mega themes and have your site ready for the prime time. Obviously the posts will be visibile and you don’t loose contents. I hope this helps!
You didn’t say anything about the plugins like yoast seo and my rest plugins. Yoast seo, expecially.
Hope they are compactible with uncode. I really like uncode. I just want it. Even if my site is down for a day. I just want to swap to uncode.
Yes plugin are not a problem. You can use YOAST confirmed. Let us know if you need more infos!
Hi,
Do you have a documentation or a video tutorial that shows how to install recent portfolio posts on the homage page like this one https://imgur.com/a/egvIP
I want to show the portfolio only. No blog posts.
Thanks
Hi, please follow this and consider you can also style the Related Posts with the Metro layout and Matrix mode (so they are automatically in a pre-defined grid): https://support.undsgn.com/hc/en-us/articles/214005985
https://support.undsgn.com/hc/en-us/articles/115002644249
We remind again that if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hello i bought a second licence of uncode by accident (misclic while purchasing another item). How can i get refund for the second licence. Thanks
Hi, you need to ask using the official Envato refund form.
Hello,
Is there a way to turn off lazy loading?
Hi! Do you refer to the animation effect you have when you scroll the page? Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi! Since I bought your theme I got very much problems with the slider thats built in. Now I have called my host and they say there is a bug in my theme. On every page I make there is your theme slider. But I selected in theme options that the slider had to take my slider that i made in revolution slider. The team of my host had searched for 3 hours, but they couldn’t find a solution.. Do you have a solution for this bug or can in contact you?
Hi! I think you have applied some wrong settings and it’s not easy to debug just in words (if there is a bug like this with the theme I think any messages here should be about this problem). If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi !
Hey Would it be possible to hide ‘Add to cart’ only one shop page and go to the product page instead of adding the product to the cart? I saw you had this question 4 month ago maybe you have a custom css? thank you so much
Hi andreasplassmann! What question do you refer exactly? Anyway any users had it’s own questions but we cannot modify how Uncode or WooCommerce works since an user request this, I hope this make sense. If you want to hide the “Add to cart”in thumbnails it’s pretty easy, just paste this code in Theme Options > CSS:
.add-to-cart-overlay{
display: none;
}
Hi there, thank you so much. For some reason its not working. I placed exactly your code in the custom css section. When going to the shop page buttons still there: https://roxxlyn.com/e-shop
Please help 
Try this and let us know (paste at the very top of possible other codes you have)!
.add-to-cart-overlay{
display: none !important;
}
not working either, any other option, sorry for bothering you guys
Hi, please insert this code at the top of other codes you have, now is at the bottom.
PS: really nice layout let us know if you want to get featured https://undsgn.com/uncode/showcase/
working! thank you very much. And yes sure you can feature us
Hi andreasplassmann and thank you for confirm!
