416 comments found.
Hi there!
I have an issue when I moved this webpage=>https://elnidopropiedades.cl/, from http to https. So I have two problems, the first one is about this external link => “A file with an insecure url of http://www.google.com/recaptcha/api/js/recaptcha_ajax.js?ver=4.9.8" was loaded online: 1308 of https://elnidopropiedades.cl/." as you can see in this page => https://elnidopropiedades.cl/partners/ the ajax call didn’t work (check the console on inspect element on the web browser), and the second problem is about the logo, “An image with an insecure url of “http://elnidopropiedades.cl/wp-content/uploads/2014/09/logoheader0111.png” was loaded online: 247 of https://elnidopropiedades.cl/", as you can see the link of the logo image didn’t update, and I think is a problem with how the theme call the logo image from php file, maybe.
I used https://www.whynopadlock.com to check SSL status and with the test that I did, I wrote this message.
Thanks & Regards
Hello,
For the recaptcha, please open the functions.php file from the root folder of the theme and do a search for “http://www.google.com/recaptcha.” Change the “http” to “https”: https://www.screencast.com/t/Mh857BzSytt . This will be fixed in the next theme update.
As for the image, please navigate to Select Options > Fullscreen Menu > Logo image for Fullscreen menu and re-upload your image here.
Best, Select
Hello! I’ve found a fault with some of the coding in the header which caused my site to break (footer background stretched to header). You may already be aware of this, but just in case how would you like me to send it to you?
Thanks 
Hi, is it possible to modify breadcrumbs in portfolio page? I would like to have possible to come back to page with all my products – not only to home page. See here http://yackoni.hekko24.pl/portfolio_page/seria-bello-touch-pen Is it possible at all? regards Marta
Hi Marta,
Unfortunately this isn’t possible within theme options. Changing the breadcrumb structure would require some advanced custom coding which goes beyond the scope of our support system.
Select
Hi, is it possible to make border/gap between the image in image gallery on normal page(not in portfolio)? See here http://yackoni.hekko24.pl/asas/ – it doesn’t lokk good now. Also how can I remove the option “expand the image” in zoomed image. reagrds Marta
Hi Marta,
Can you please explain your first question a bit more? A screenshot would also help. To remove the expansion option, you can add the following custom CSS:
div.pp_default .pp_expand {
display: none !important;
}
Best, Select
Hi, thank you for your reply. My first question was about free space between the photo like here http://yackoni.hekko24.pl/laser/. The image doesn’t “touch each other” and it lokks better, more clear
Hi Marta,
Thank you for the clarification. The Image Gallery shortcode doesn’t come with spaces, sorry 
Best, Select
Hi,
I don’t know why but sometimes when I open product page there is problem with narrow – I can’t see left narrow and right is on the text. (see here https://postimg.cc/image/aw92sq6vh/. )When I refresh the page it’s ok. Could you help me to fix it?
regards
Marta
Hi Marta,
Please open a ticket at https://select.ticksy.com/ with your page link and one of our support agents will assist you.
Best, Select
Sorry but I’ve just seen that my purchase code has expired
Maybe you can just give my any suggestion? Will be very grateful
Marta
Hi Marta,
Can you please provide your page link?
Thanks, Select
Hi Marta,
Thanks for that. On page load, the arrows loaded properly for us: https://www.screencast.com/t/UTFrKEQWA . We aren’t able to reproduce this issue with them getting cut off.
Best, Select
Hi again,
so please click the link http://yackoni.hekko24.pl/dlugopisy/ and then choose any of the product. Is it still ok? I’ve got the problem in every browser
best
Marta
Hi again Marta,
Try to add this part of code:
.portfolio_single .vc_col-sm-8 > .vc_column-inner {
padding: 0 12%;
}
in Select Options > general > Custom Code > Custom Css in order to fix this.
best, Select
Hello, I have a huge problem with the media uploader on your theme. I can’t insert images in my theme options, pages, sliders etc. When i click ‘Upload file”, the uploader is not working and if I try to paste my image’s URL directly, it also opens the uploader. I have recorded a screen video to show you the bug, here is the link : https://we.tl/5vdbv0DRkt
This is really urgent as I can’t do anything. Thank you
Hello,
Please open a ticket at https://select.ticksy.com/ and one of our support agents will assist you as soon as possible.
Thanks, Select
Hello, is the header top menu able to be configured as an actual second menu or is it just for social icons and text?
Hello,
Thank you for taking interest in Soho. You could add desired content in header top widget areas https://www.screencast.com/t/JAroDzvqYRB You could add Content menu on any place in a page https://www.screencast.com/t/R1XYMigVh2Ud that will be stocked to the top after scrolling.
Best,
Select
Hi There -
I have an old version 1.9.6 and I have a small issue:
I set the booking to CHARGE FULL AMOUNT but once the end user make a reservation, choose PAYPAL and click BOOK NOW button – he receive automatically the BOOKING CONFIRMATION EMAIL.
I want to change it so he will receive the confirmation email only once he successfully paid
Can you please advise ?
Thanks
Hello,
If you are using our theme: https://themeforest.net/item/soho-clean-multipurpose-wordpress-theme/7940219, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you.
Thanks, Select
Hi there – are you able to add a phone number field in the contact form? Perhaps replace the last name field and just have the first name field as just ‘name’?
Thanks so much! 
Hello,
This isn’t possible with our built-in contact form, but you can have it with the Contact Form 7: https://wordpress.org/plugins/contact-form-7/
Best, Select
The map on my Contact Page no longer works properly, shows some random location in Australia. Tried changing the address in the field, no luck. Also tried adding the longitude and latitude but that didn’t work either. Can you help? Thanks.
Hello,
Please try generating the API key again. If you need further help, kindly open a ticket at https://select.ticksy.com/ and one of our support agents will assist you as soon as possible.
Best, Select
Ok, I got my api key, but in my Global Options, there’s no field to enter it. I have a Google Analytics field, but not one for the api key. My theme is up to date, and I see that in 2106 you added the api key option but mine doesn’t show one. Can you screenshot for me where it should appear. Thanks.
Hello,
The API key field should be right under the Google Analytics one: https://www.screencast.com/t/qowM9OwaFPKc
Best, Select
I don’t have that field in my Global Options. http://dennisonhomes.ca/wp-content/uploads/2018/03/Screen-Shot-2018-03-26-at-7.55.19-AM.png
Please make sure that you’re using the latest theme version (2.7). You can download it from your Downloads page when logged into ThemeForest.
Ok, got it, thanks. Obviously, it’s been a while since I’ve updated the theme. I want to do it correctly and not lose any of my customization. But I don’t see an option to update directly via Wordpress. Can you refresh me on how to update the theme and keep it the same as it is now? Thanks for your help with this.
You could use the Envato Market Plugin to update your site: https://envato.github.io/wp-envato-market/
Alternatively, you can update it manually by following these steps:
1. Download the latest theme .zip file from ThemeForest
2. Extract it and locate soho.zip
3. Extract soho.zip and locate the soho folder
4. Copy/Replace the contents of the soho folder to the /wp-content/themes/soho folder of your web site
You should not lose your customization this way, but it’s not a bad idea to perform a site backup, just in case.
Best, Select
Ok, thanks. Will see what happens.
You’re welcome!
All good! The update was successful and the only issue was several plugins that need to be re-installed, specifically, Envato Market and Contact Form 7. Now that they are installed, everything is tickety-boo! Thanks again.
Great! You’re welcome.
Hi, I have a strange problem with portfolios. I have created 4 different portfolio categories and added to each portfolio 6 pictures. In Visual Composer I used Portfolio List element. In the filter I get all 4 categories but not all categories have images. What am I missing?
Thank you
Hello,
Please, submit a ticket on our support forum at https://select.ticksy.com and include your site URL with wp-admin access and our agent will check this closer and try to assist you with.
best, Select
Hi, I am trying to get the Shopping Cart icon next to the menu (like in the demo), but can’t find where can I activate that thing. Can you please explain how can I achieve this?
Hi,
Just go to Appearance > Widgets and there add WooCommerce Dropdown cart widget inside WooCommerce DropDown Cart widget area https://www.screencast.com/t/pfgaDXst
Best, Select
Thank you, problem solved!
You are welcome!
Hi, I would like to have portfolio on home page like in your demo but I don’t now why it doesn’t look good. I put a photo in portfolio but I can;t see it in home page. Could you help? My page is http://yackoni.hekko24.pl/
Hi,
It looks like featured images for portfolio items are broken. So, try to edit each item and upload new featured images.
Select
Hi, I upload new images in few portfolio item. And it looks like you can see (images with pens)
Hi again,
Please, reach our support team at https://select.ticksy.com Just include your site URL with wp-admin access. Thanks
Select
Hi, another question- how can I make lower picture in my slider on main page? http://yackoni.hekko24.pl/ ragards Marta
Hi,
When you paste slider shortcode on a page you are able to paste desired height value https://www.screencast.com/t/dG2JmErW8Q
Select
Hi, thank you for your help. Could you also tell me how to change the marker in google maps on contact page? I was trying to change it in theme options- contact page – Pin image but it doesn’t work…
Hello,
Please, submit a ticket on our support forum at https://select.ticksy.com and include your site URL with wp-admin access and our agent will take a closer look.
Best,
Select
Hi, how can I change the text color from footer?
Hi,
In Select Options > Header and Footer you could choose desired colors https://www.screencast.com/t/chZAldYTV
Best,
Select
Hi, can I change the color/stripe with text on the top of the page? (the top with breadcrumbs) http://yackoni.hekko24.pl/portfolio_page/seria-bello-touch-pen-3/ I would like to have any color there regards Marta
Hello Marta,
Please, reach our support team at https://select.ticksy.com/ for further assistance.
Best,
Select
hello, Do you plan to update the template before the end of the year to support wordpress 4.9 and woocommerce 3.2.5? thanks in advance
Hello,
We are working on new updates for all our themes. Unfortunately, there is no ETA we can provide because of numerous themes. We will add compatibility for all included plugins in next update. When it comes to WP 4.9, feel free to use is, and we will provide you latest Visual Composer that is compatible with it. For WooCommerce, we also tested our theme with latest version and even there are outdated files, you could use it freely, since shop process is working normally.
Select
I also notice that the demo is on Woocommerce 2.1.10 – so you’re demo is out of date! No wonder our site is having problems! Can you help please???
Hello,
Demo site is not updated and it is not using latest versions of plugins. Anyway, we included compatibility for 3+ versions of WooCommerce in our theme. If there is any specific issue, please, reach our support team at https://select.ticksy.com and include your site URL With wp-admin access. Thanks
Select
Further to the last comment, when are you releasing the updated theme that works with WooCommerce? Not working presently, and you’re not answering support requests!!
Hello,
We located your tickets on our support forum and our agent is currently working on those. You could recheck whole responses on ticksy pretty soon. Thanks for understanding.
Select
Hi! I just wondered, how many sites can you create when you purchase this theme?
Hello,
As per Envato’s policy, one license is required per one domain. You can read more about licenses here: https://themeforest.net/licenses/terms/regular
Best, Select
Hi Asking for a customer
Do you plan for an update to match the woocommerce 3.2.0?
Regards Malin
Hello there Malin,
Yes, in our next theme update, we will include compatibility for latest WooCommerce version.
Best,
Select
Hello, I need your help… In Safari and Mozilla firefox the slide video it isn´t work
Hello,
Just make sure you’ve added all three formats in video fields https://www.screencast.com/t/hppgKwSoR If the issue persist, please, submit a ticket on our support forum at https://select.ticksy.com/ and include your site URL with wp-admin access so our support team could take a closer look.
Best, Select
Great theme! I know that my support has run out, but I was wondering if there was a bug with the Select Slider and setting the header style. That should switch the navigation from dark to light. It doesn’t do this for me even when I install all of your demo content on my localhost and have nothing modified.
Hi there,
Make sure that per page setting isn’t using header skin, because per page setting will override global one inside Select options.
Select
Thanks for your response. I don’t have the header skin set on the page. On your demo, the homepage slides change the navigation color from dark to light depending on the slide. I would imagine this is controlled in each Select Slider slide by setting the header style there, but this doesn’t work when I set a header style in one of the slides. It also doesn’t work on your latest zip when I install it locally and upload your XML content.
Hi again,
There are also slide and slider settings for skin, but if you set setting for slides you also need to enable this functionality for slider – see screenshot https://www.screencast.com/t/m4CZf3S1xI
Select
Oh wow that was it! Thank you so much for your help – it’s much appreciated!
You’re welcome.
Hi, I just want to let you know that your theme is not compatible with Visual Composer version 5.2. According its authors I bought separate licence for it to have this plugin updated in name of safety and after update my site stopped to work (some parts weren’t displayed). It would be great if you update this theme too. Thanks
Hi,
Thank you for contacting us.
VC just released new theme version 5.2. We are always updating our theme when new version of included plugins is released. So, our new update will include compatibility for WooCommerce 3+ and also VC 5.2 version It is in our schedule and should be updated pretty soon.
Best,
Select