39367 comments found.
hum… I cant find any solution to embed an element for an specific post item, page item, portfolio item or faq item. Where is it? I cant believe that Avada does not have this possibilty!?
Hi there
Make use of he Code Block Element, accessed via the Fusion Builder
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Dear all,
I can not find “Title SEO, Description SEO, Key SEO”.... So, How can I set up it to Google Search?
P/s: I don’t want to install more plugin! (I tried Yoast SEO plugin, but it make my server slow)
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
We always recommend the Yoast SEO plugin, it is the most popular SEO plugin available anywhere and we have tens of thousands of Avada users that use this plugin without any issues at all
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello how to show html in the extract of the archive page blog? ¡Gracias!
Hi there
I am sorry but what you are asking is not clear. Can you explain that again?
Thank you, MB
Hi,
I have this : <meta name=”twitter:card” content=”summary” /> so it ’s a little image. How to get Twitter cards summary with large image ?
Thank you
I would like to have : <meta name=”twitter:card” content=”summary_large_image” /> How to do ?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Can you do more boxed layouts..? Pretty Pretty Please… The Church theme is the only decent one.. so tired of all the 100% width ones – none of my clients like them.
Hello @schteev
You mean more demos based on boxed layout? We do have more demos but the boxed width is set higher such as this one => http://bit.ly/2wEN8rY and this one as well => http://bit.ly/2nMcXSL However if you have any feedback / suggestion
Please do send us your feature request to support@theme-fusion.com and we will add it to our list of suggestions / feedbacks 
Thanks
-Ammar
well yes. Those ones are boxed. But.. they are really not your best work. The only decent one is church..
Hi there
You are welcome to send all requests and suggestions to support@theme-fusion.com
Thank you, MB
Have the blank theme option pages issue been resolved. I really like this theme, and want to purchase it for a client, but reluctant to spend the money if it is going to give issues
Hello @carlkrim
We can 100% assure you that there is no such issue at all, when you purchase our theme you get 6 months of free support so whatever you come across we will be here for you to sort it out, the issue you mentioned happens for customers mostly due to their plugin or browser cache and once its cleared the issue does go away
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
Hi I have been playing with one with such an issue and it’s not cache or plugins. It is particular to admin options like Header Styling, Page Title bar, Sliding bar, Footer styling, etc etc….. I don’t want to have to live in the styling section to get what I need.
Please assure me, with an honest answer that this issue has been fixed in the latest version. OR…. if you have identified the problem, and released a solution or patch.
I have used your theme before and really do like it. It is a very quick develop for me.
I don’t want to be sold on something that I will have to battle with you over.
Hello @Carlkrim
We have absolutely no reason to lie or sell our theme with an ongoing issue that is known and we have not fixed it yet do we? we have thousands of customers and if some particular issue is left untreated it creates a worse problem for us than it creates one for our users, we love our customers and we love what we do.
I am attaching some screenshots for you here from my own installation of Avada running 5.4.1 and you can see Theme Options coming up just fine and good.
Header Styling => http://prntscr.com/i1pr33
Page Title Bar => http://prntscr.com/i1pram
Sliding Bar Area => http://prntscr.com/i1prqb
Footer Styling Area => http://prntscr.com/i1ps0u
Please note that we are always here to assist you and just 1 ticket away even if something comes up we will always be there to sort it out for you
Thanks
-Ammar
Hi, I have a question: how can I add the Google Analytics tracking for ecommerce? I know I’m not suppose to add the theme but where can I add the php part that Analytics tracks the things that people bought etc? Somebody an idea?
Hello @EpicStylz
Did you try our code fields inside Avada > Theme Options > Advanced > Code Fields area ? however if it needs to go to a specific PHP file than we suggest you to open a support ticket and explain this in details and our team will help you out
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, yes it needs to be in the ‘thank you’ page after an order is placed. This way Google Analytics can get the information about the amount, which products etc. Tried to paste it in the code fields but didn’t work 
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi,
From your demo, there’s this filter page (all, commercial, residential) for portfolio item -> https://avada.theme-fusion.com/construction/work/
Is it possible to create the same filter page for post type using category, instead of portfolio item?
Basically, a filter posts by category.
thanks.
Hello @dlie89
The category filters are only available for our portfolio items right now, they can not be used on posts at the moment i am afraid, however we are continuously listening to our customers so please do send us a feature request to support@theme-fusion.com and we will add it to our list.
Thanks
-Ammar
Hello ThemeFusion. I just realized my previous developer has used a pirated version of Avada theme for my website. May I know if there is a seamless way of transitioning from the pirated version to the purchased version
Hello @lucajosh
Please purchase a license and than register your theme using the mentioned info below and you should become a legit license holder of Avada.
How to register your Avada => http://bit.ly/1GrzAgY
Thanks for being a good customer!
-Ammar
Dear Ammar, yes I will definitely purchase the theme. I hope for your advise on how to transition from the pirated theme to the purchased theme. To my knowledge the pirated theme has some vulnerable scripts running that is infecting my hosting. Do I need to restart all over or otherwise, thank you
Hello @lucajosh
You can simply purchase and download the latest version of theme and than use the FTP method to replace all your old files and that will remove all the old files of your theme, the content of your site will however remain the same and will not be affected at all
Once you purchase our theme you can open a support ticket regarding this and our team will guide you thoroughly!
Thanks
-Ammar
I bought the Avada theme and was under the impression that upon purchasing the Avada theme that plugins such as Layer Slider and Slider Revolution would be updated whenever the Avada theme provides updates. I just saw on my Wordpress dashboard today that the Avada theme had an update available and updated my Avada theme but the update that I installed did not take care of updating my Layer Slider plugin. I am currently using Layer Slider version 6.6.5 and today installed an Avada theme update to Avada version 5.4.1 but the update of Avada that I installed did not take care of updating my Layer Slider plugin to Layer Slider version 6.6.7
I was wondering what is going on?
Hello @aorregohern
We do update the bundled plugins with our updates for sure, however this particular update 5.4.1 was just a small release with some minor fixes from previous version 5.4 so we did not include the latest version of plugins into that, we will include them in our later updates however
Thanks
-Ammar
Hello @aorregohern
There had been an issue with our previous version so we had submitted our 5.4.1 version again and if you simply go ahead and clear your fusion cache from Avada > Theme Options > Advanced > Dynamic CSS & JS tab you should see the latest version update available for the LayerSlider plugin that is 6.6.7 as can be seen on the screenshot here => http://prntscr.com/i1ppva
Thanks
-Ammar
Actually, 350px thumbnail width will be ideal! Please see my post prior to this.
Hello @arteest
Thanks, i have replied to your above comment
-Ammar
Awesome theme. I have a small proposal (I don’t think it’s a request)... Portfolio Grid – 3 Column could use a bit of work.
In your next update, can you please adjust the thumbnail width? It should be around 347 pixels wide instead of the 300px it is now (based on the default 20px spacing) and 1100px container width.
That one update will make an already-perfect theme, even more perfect-er (don’t judge me). If you can, do a test run and see if my proposition makes reasonable sense. If it does, Hi-5’s all around!
Hello @arteest
In that case what happens when someone decides to change the 1100px width value which depends totally on user
That is why we do have a working solution for people who wants to change their thumbnail widths and you can read it here please => http://bit.ly/2gfTFkT
Thanks for choosing Avada.
-Ammar
just updated to 5.4.1 and now no pages will load on the front end (blank white page). The site (completeblindco.com.au) has a coming soon plugin running but now that landing page even fails to load. Luckily I had a browser cached with an Admin login page so I was able to login to WP, however if I try the standard /wp-admin/ login address on a new browser it redirects to – a blank white page. Anyone else have or had this problem? Any suggestions on what could cause this behavior?
Hello @21CompleteBC
Did you try clearing the caches of your browser and also clearing Fusion Cache in this case? however to properly check your issue we need you to please open a support ticket and our team will get back to you as soon as possible.
ecause the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi there. Just taking over a client project that is using Avada. I wanted to double check. They’re currently on v 5.1.6 and I see v 5.4.1 is now available. Anything I need to be aware of before updating?
Hello There
You are already on version 5.x so you should be good to go here, you can update directly to our 5.4.1 version using our Auto Update method for sure
If anything comes up, please note that we are just a ticket away!
Click Here To Create An Account & Get Avada Support
Looking forward to assist you!
Thanks
-Ammar
One last quick question (hope you can answer).
After updating the theme (per previous post) and and migrating to a new host, one item is missing and since I’m not yet familiar with your theme I cannot figure out how/where it’s coded… See http://prntscr.com/i4m0ew. This section is missing. How do I add it back?
Thanks!
Hi, just a quick question regarding this layout – https://avada.theme-fusion.com/adventure/ – to scroll through the sections I need to scroll 8-9 times my scroll wheel, is there anyway I can control that so it jumps from one section to another from the 1st scroll? Thanks!
Also, another thing that I noticed. In your demo, you are using a burger menu, but if you go for a regular menu + sticky menu and you have “Home/About/Services/Contact” (just an example) and you want to jump from “Home” to “Contact” it will quickly take you through all the pages in between (About/Services) – which isn’t that bad, but can it be disabled?.
Also, if you are on the “Contact” page (which is the 4th section in this example) and you want to go to “Services” (which is the 3rd section in this example) rather than moving you up one section it will go from the begining and scroll the page again through “Home/About” and then land on “Services” – is there a way to disable this effect?
Many thanks
Apologies for keep using this thread, but I’ve noticed another issue. Same demo on mobile – the menu does not work the way it should … If you go over the menu on mobile and click “Contact” it will not jump on the Contact page – I am experiencing the same issue on my end
Hello @raduionut
1. I do not have a mouse scroll wheel as i use mousepad so i can not exactly check the issue but when i check from the mousepad it just takes one slide for me to go to the next container.
2. If you want to disable that, you can definitely do that for sure its just our one page scroll feature but in that case you have to make a multipage site.
3. I do not see the sticky header on that demo so i am not sure how are you seeing that issue, are you scrolling manually to the menu again in this case?
4. Yes, i can see the issue for sure and i will forward this to our developers and see what is causing this
Thanks for your patience.
-Ammar
Hi Amar, thanks for the reply.
1 – Can you kindly ask someone from dev team to check?
2 – The website will be a multi page website, my plan is to use the exact same layout you have in the demo for the homepage with one menu and then have individual pages with another menu, but that’s another story
3 – Please see https://goo.gl/LueMfa – apologies for the goog.gl URL but I don’t want search engines picking up the website until it’s not finished
4 – Great, will you update me here? Or would it be better to open up a ticket with all the above issues?
Thanks
Hello @raduionut
Basically if you can open a ticket for this, it will be really easy for us to track and make the progress since comments are only meant for general discussion, this way i can also forward the ticket to developers and they can work on the issues specifically
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hey Ammar,
I tried to submit a ticket but my licence is expired. I do understand the point of having a licence and getting support, but I do feel that all of the above issues are in fact issues/bugs and not small tweaks that I’m asking that’s outside of the theme’s features.
Any suggestions?
Thanks
Hello @raduionut
Hmm.. even on your site it takes one slide for me to scroll to next section actually so i will see if someone in our team has a mouse scroll and get this checked.
Can i instead suggest you to please email us the issue of scroll and the menu issue of mobile to support@theme-fusion.com and we will try to replicate it from there, this way things will be easier for us to check since comments are not a place to debug issues really
We will be waiting on your email!
Thanks
Hey, just dropped you an email now – thank you very much for everything!
Hello There
Thanks, we will get back to you as soon as possible on that
-Ammar
Hello, after click the demo tab, opens the page with demos. The second demo is AVADA PROMOTE. When I click on the button opens the AVADA PROMOTE home page, but there is only the option of upgrade to AVADA. My client likes the AVADA PROMOTE, if I’ll buy AVADA, includes the AVADA PROMOTE template? Thank you in advance for your response.
Hello @xristodelen
That is actually just a demo and once you purchase our Avada theme you can have any demo you want, all the demos are free to install so yes you will get that demo as well and it can be installed with 1 simple click
We will be happy for you to be a part of this Amazing Community!
Thanks
-Ammar
hi, I haven’t use any support once. I just have one simple question here hope someone could give me a suggestion.
my website is simple with very few plugin, but avada include 8 CSS and 8 JS files, with total size over 1.4 MB, what’s more, all CSS and JS are render blocking.
Can you recommend someone who can offer paid service to combine, minify these files and make them non-render blocking? Thanks in advance.
Hi there
Please see the following help files:
Avada Speed and Performance -> http://bit.ly/2fFKUvw
How to speed up your site -> http://bit.ly/2ift9Ym
Slider conditional script loading -> http://bit.ly/2DbR6Yv
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, i have just bought your theme. After installation it says that fusion builder needs to be a newer version and slider rev and others… but there is no link… please help asap!...thnx
Hello!
After a fresh install you should simply be able to install the required plugins and also the bundled premium plugins without any further update. We will be happy to take a look at this for you, within our support desk.
Please signup at our support center and submit a new ticket. Include all the details about the issue, your site URL and version of Avada. For faster service, please include your WP and FTP login info when creating the ticket. Our support experts will check it out and let you know.
Click Here To Create An Account & Get Avada Support
Thank you!
Hello, just a little question. My website www.gaspway.it on opening the page disappears for 1-3 seconds, then reappear. Maybe this is an option but i really can’t find it. Can you help me? Thank you very much, your Theme is awesome
Hello @DrMarvin
I see some good amount of 403 errors on your console and the delay is definitely there, however in order to check this out please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, I have a problem, when I try to change the settings do not show up. I see one big black rectangle, Wordpress 4.9.1, Avada 5.4. What can I do?
Hello @adamchwalisz
This might be due to your cache actually, please make sure that you clear your browser as well as plugin caches if you are using any cache plugin and also try to reset the fusion cache from Avada > Theme Options > Advanced > Dynamic CSS & JS Tab
If however the issue persist please do open a support ticket and our team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
