39351 comments found.
Hi there,
Since the most recent update I cannot access the fusion builder on pages? And it does not allow me to switch to the DEFAULT EDITOR either?
Regards
Hello @darkhost
We don’t have any issue with our latest version of theme that is 5.4.2 and Fusion Builder works fine and good with all post types, please make sure that you have the Fusion Builder enabled for pages from Avada > Fusion Builder > Settings and see if some 3rd party plugin is causing this issue, however if the issue persist please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Thanks for your reply. I figured it last night. WP Cron Control & Maintenance Mode plugins both affect the Fusion Builder
Regards
Also is it possible to create a modal from image?
Hello @darkhost
Yes, you can trigger a modal using an image and for that you will have to use our Modal Text Link Element actually, in order to learn more about this please open a support ticket and our team will gladly assist you 
Thanks
-Ammar
Hello, My default logo size is 160X55. What size would you recommend for the mobile logo as well as sticky header logo.
Thanks
Hello @Haashi
In our theme we do not change the logo size actually and there is no recommendation or guide when it comes to logo size, people have different size of logos depending on their company / brand name and the amount of characters in it. However for sticky header you can use the same size as main header and for mobile you can decrease the value half if you want to but it totally depends on your own choice
If you need any further assistance please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, I am interested in this theme and looking forward to purchase however I have one query.
If I de-register the theme on the staging installation will the site cease to function or can I proceed with development so that the live site can be updated/upgraded periodically?
Hello @rohithvsn
You should have no issues at all after deregistering it and theme should function just fine and good, however you need to make sure that only 1 license is being used on 1 live domain of the theme.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
How can I put 2 button on the same line in a 1/2 column?
Hi,
You can make use of nested columns. Please click on the add element button in the 1/2 column and select the nested columns tab, Screenshot here > https://i.imgur.com/9HovjUw.png
You can now edit the nested column element and add a button in each of the added nested columns
Thank you, Shaminder
Hi. I have problem on mobile phone. If i open checkout cart i dont see option add quantity. Thank you
Hi,
The mobile mode has very less screen real estate due to which the quantity section is not actively visible. You can use the CSS snippet in the link here, https://pastebin.com/2Ex2gXsb
Please add this by going to WordPress admin panel dashboard > Avada > Theme Options > Custom CSS
Thank you, Shaminder
Hello! A legal company bought your theme and installed Avada Fincance Demo (https://avada.theme-fusion.com/finance/).
The website is http://lexnext.it/
As you can see the site is not really responsive cause on some browsers and all smarphone and tables we can see the horizontal scrollbar and contents below header are not displayed properly. The client charged me to contact you directly to solve this issue.
We turned on the Resposive option under Avada > Theme options > Responsive but the visualization is even worse. Can you please help us? I can give you the purchase code of my client.
Thanks, Emanuela
Hello @Tarya85
Thanks for contacting us, we can assure you that our theme is 100% responsive and there should be no such issues at all, however incase you are getting any responsive issue we would love to take a look and assist you with them.
We are only allowed to provide support to verified buyers. Right now your current account does not have the buyers badge. We can assist you with these questions, simply signup at our support center and then post up a new topic. A purchase verification is required to signup.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
is there a way to disable by recent posts the image carousel when there a featured image 1 and 2…? that it only shows image 1 !?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello! I can use a global element created on one site in a completely different site? I thought creating a global element is stored in some cloud of my key token. And it can be used in different projects. I need to create 2 identical containers on 2 different sites. It is very inconvenient to create again and again the same thing.
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
hi, i would know if there is a prebuild demo for musicians, within audio organizer plugin i’m a violinist…and if there is a live chat assistance thanks
Hi,
The Avada theme does have a music demo, https://avada.theme-fusion.com/music/ The demo, however, does not encompass any audio organiser plugin.
Currently, our support channel is an email based support.
Thank you, Shaminder
ok, so there is a addon or elements that let create a playlist?...now, about speed loading of music demo page i have not so good results with gtmetrix and pingdom, such as This page makes 32 parallelizable requests to avada.theme-fusion.com. Increase download parallelization by distributing these requests across multiple hostnames:
and There are 8 JavaScript files served from avada.theme-fusion.com. They should be combined into as few files as possible. and the same for js is it possible to correct theese warnings? thank you
Hello @ivmart
We do not have any particular Audio or PlayList element however we do have support for the SoundCloud where you can put your Playlist link from SoundCloud and it should play for you just fine and good, you can however always use the WordPress own Playlist shortcode and more about this can be read here => http://bit.ly/2nD0VsH
Regarding your speedtest query we do have a CSS and JS compiler in our theme and it depends on user if they want to use it, i will suggest testing our theme on different testing platforms in this case. Here are some speed test reports
Google Page Speeds
GTMetrix
Pingdom
Web Page Test
As you can see, scores are extremely high and there are a lot more factors that go into it than you could imagine. We take immense pride and put great importance on ensuring Avada’s performance is top notch.
Thanks
-Ammar
ok, i don’t understand why in gtm 5,6 sec to load 2,2 mb !? is it a problem about server or the theme?
and sorry, it will be a special discount offer in the next days?
Hello @ivmart
You can test it again now and the time will come up much less, sometimes the scores does differ time to time depending on the load on server and many other factors such as right now it shows this => http://prntscr.com/iah43g
Regarding the discount we do have sales time to time but none is planned at the moment, however we can assure you Avada is a very rich featured theme and is well worth the price tag
Thanks
-Ammar
i think i will buy the bridge in offer regards
Hello @Imvart
Not a problem, if you need to ask anything else regarding our theme you can always post here. We will be happy for you to be a part of this Amazing Community
-Ammar
I’ve run into a bit of a snag/limitation of this awesome theme. There is only 1 option for link color. How do we handle a white background with dark links AND dark backgrounds with white links? Has this been addressed on the support forum? Thanks in advance.
My site is white but my portfolio page is a dark grey. Can’t figure out a solution.
Hi,
This is a duplicate comment. We have replied to your earlier comment. Please do check our reply above.
Thank you, Shaminder
I’ve run into a bit of a snag/limitation of this awesome theme. There is only 1 option for link color. How do we handle a white background with dark links AND dark backgrounds with white links? Has this been addressed on the support forum? Thanks in advance.
My site is white but my portfolio page is a dark grey. Can’t figure out a solution.
Hi,
The colour of the link can be changed depending on the location of the link. For example, in a text block, we can first give a colour to the link and then assign a link, Screenshot here -> https://i.imgur.com/1F2D1O8.png Other links can be changed based on their class names or elements used. Please do write to our support for more details on this
You can change the background of the portfolio post by scrolling to the ‘Fusion page options’ in the page builder. Select the ‘Background’ tab and please change the colour from there, Screenshot here -> https://i.imgur.com/Zfa1WRK.png
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, Shaminder
Is there a way to stop my header from disappearing? When I scroll down, it always slides up and away. Sticky head is turned on, animation NOT turned on.
Hi,
Please do ensure that sticky header is enabled on the device type you are viewing the site on, Screenshot here -> https://i.imgur.com/ILD6Qpe.png
I would also request you to please purge any browser/plugin cache and check the content in an incognito/private mode of your browser
Since the Themeforest comments section is meant only for pre-sale questions and generalities, we are a bit limited to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Get Avada Support
Thank you, Shaminder
Could you tell me how to change the color on the homepage menu. Background color, not font color. Cant seem to find it. Please don’t tell me to contact support for such a simple answer.
Hello,
You can change the header background colour by scrolling to the ‘Fusion page options’ in the page builder of your homepage. Select the ‘Header’ tab and please change the colour from there, Screenshot here -> https://i.imgur.com/KwtFhg8.png
Thank you, Shaminder
Quick question, is there any option at all for adding an HEADER IMAGE or TRANSPARENT HEADER on Mobile and Tablet devices using this theme?
Hi,
This can be done by using the ‘absolute position’ CSS rule for the mobile header. Our support team can assist you with this. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Get Avada Support
Thank you, Shaminder
Hello I am looking to buying / installing the modern store template but to start with the store will be inactive, my client does not need the cart for now. Then after a few months we will activate the store however to begin with the store is not needed. Is this posible? Thank you
Hi there
That is no problem at all, all you need to do is disable the Woocommerce plugin. When you are ready, simply reinstall the Woocommerce plugin and you will be good to go
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello
How do I edit the “Send” button in the contact theme to another color etc?
Hello @Qoalified.
This setting is changed from Avada > Theme Option > Fusion Builder Elements > Button Element
If you need further assistance please open a support ticket and our team will gladly assist you with it.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks!
You are most welcome
Thanks
-Ammar
Hey TF,
Pages missing “Page Title Font Color” setting. Check image:
https://i.imgur.com/BmN7u9k.jpgMissing colorpicker, obviously. Using Avada latest version.
Please advise.
Kind regards In
Hello @inerself
There is no such issue with the Page Title Font Color for sure, please check the screenshot from Theme Options => http://prntscr.com/i9xgdh as well as from Fusion Options => http://prntscr.com/i9xgjs
Please make sure that none of your 3rd party plugin is causing this issue with our theme or if there are any missing files (404 errors) in console, in that case do reinstall again using FTP method mentioned here => http://bit.ly/1R1ik6V
However if the issue persist, our support team is just a ticket way in assisting you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Every theme version update i make i must build my site again. this is poor poor poor theme! what has happened with you ?
Hi there
Updating your theme is actually very straight forward and each update released is tested fastidiously, internally and externally, to ensure that there are no update related issues. We never release an update unless it is seamless. With a team of 20 that work very hard at ensuring Avada is on point and utilizing a team of 300+ Beta testers, we guarantee it.
If you are having to do what you say you need to be doing post update, then either the update is not being performed correctly and/or external factors are at play, that need to be checked
I cannot see a single support ticket from you in our system, if you have concerns or need help or even would like one of our team to run through an update for you as guidance, then please do reach out to us. We are here to help you
When it does come to updating and you are ready to do so, be sure to follow our update instructions. These are our detailed update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I had a child theme, with custom portfolio-items pages, now the theme is not valid and i can not find these pages in your theme.
Polylang plugin is not supported with all portfolio pages and your builder, it makes everything disappear.
I did not post any tickets because i solve the problems myself
Hi there
Well, I cannot comment on just how you have implemented the customizations in your child theme without actually having checked them. But if it was implemented correctly, using a child theme, then you will be fine.
If you are making core changes always ensure that you utilize the correct Avada Hooks in your child theme, this is always the best course of action -> http://bit.ly/1l2r8gW
As for Polylang, it works for thousands of Avada users running the latest version of the plugin and Avada. Also consider what changes you are making to the core files, as you have mentioned, that in itself could affect a 3rd party plugin and will not be theme related.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Glitch Alert: When using the Freelance Demo, if you attempt to change the general profile color scheme to Light (instead of the default dark), the Navigation settings break. I had to uninstall the Demo, then re-install it. Tried again and it broke the navigation again. Please help with this problem….
Hi there
That is an odd one and I cannot replicate it, as you describe the issue, on my end. Please create a support ticket using the link blow so that our team can take a closer look a your install and help you with this
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi there
Sure thing and no problem, I will reset your support password and email over the info right away for you.
Please note that I have flagged your latest reply because of your personal email address posted here. This is your original comment -> https://d.pr/i/qkUnCy
We look forward to helping you!
Thank you, MB
Standing by
Hi there
The email was sent, please check your email inbox
We look forward to helping you!
Thank you, MB
Yes. I just submitted a ticket. This minor glitch has to have a very easy fix. And I am building a website for a client which needs to be shown tomorrow. I really hope to get the quick fix that I am over-looking very quickly. This is my 4th Avada purchase and my first time running into something like this.
Hi there
All good, I see your ticket and a member of our team will reply there asap. Please stand by
We look forward to helping you!
Thank you, MB
Hi, a member of the team did contact me, logged in and changed a header – something I know how to do, and then completely ignored the problem that I mentioned. How do I get escalated attention for the glitch that I encountered? The rep simply changed a header and logged out.
Wow. Still waiting on a reply for this. This is damaging.
Do you offer a paid customer support plan where people can get a reliable time-frame on support. How can I build websites quickly using Avada if I have 5 simple questions that may take 5 minutes or 5 days? How can I offer my clients reliable time-frames if I can’t get it here?
Hello,
we are very sorry for the inconvenience! Unfortunately, what you experienced regarding the color scheme and the main menu typography option, is a legit bug. We have replied to your ticket and would be happy to upload a fix for you, if you want us too. The fix will also be included in our next version.
Regarding the timeframe for a reply to a submitted support ticket, please see our support policy here:
We always reply to tickets as soon as possible, but depending on the amount of created tickets and dependin on when your ticket is created (week days vs. weekend) the response time can vary. Beyond our official support policy, we do not offer a live support or guaranteed response time per single ticket at this time.
For “simple questions”, as you put it, our extensive documentation is usually the best place to go, as it answers most of these topics. Please see here:
For general setup related questions our video tutorial library is also very helpful:
Both documentation parts also exist for our Fusion Builder, and you’ll find the links directly, when you visit the support center with one of the above links.
Thank you!
Hi there, I have functions.php file in Avada source folder, but actually I need Avada Health functions.php file. The file infected with malware and I need to replace it. Would you please guide mewhere I can get related file? When I using functions.php (in source folder) the main menu disappeared. Thanks
Hi there
The functions.php file is a WordPress Core file and nothing to with any theme as explained by WordPress here -> http://bit.ly/2DYgd5L
If you need a new copy of that file then download the latest version of WordPress and you will have it
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Thank you so much for your kind assistance.
You’re most welcome.
Thanks
-Ammar
