39360 comments found.
Theme update error
Avada theme update (1/1) Download the update from https://themeforest.net/short-dl?hash=03168e0a-12b5-4f3b-8b40-d4a3505b3768... There was an error during the update of Avada: The download was not successful. Forbidden
Do you know how to solve? Thanks a lot and best regards. Bruno
Hello @brnEnvato
We sincerely apologise for the inconvenience. We can confirm there is an issue with the Envato API that is causing automatic updates to fail. We are in contact with the Envato team and working on resolving this as soon as possible.
In the meanwhile, if you do need to update this can be done manually. Download the latest theme files from your Themeforest account and update the theme manually via FTP, detailed instructions is provided below.
Download the latest theme files from your Themeforest account -> http://bit.ly/1QmelBl
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update.
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you require assistance or guidance with this, please feel free to create a ticket using the link below and our team will gladly help you. If for any reason you can’t create a support ticket please send an email to support@theme-fusion.com
Click Here To Get Avada Support
We look forward to helping you!
Thank you kindly
-Ammar
Hi,
This has now been resolved. We had direct contact with the Envato team, who upon investigation discovered CloudFlare settings on their end had caused this issue. It has been resolved, tested and auto updates are now back to normal
Thank you, Shaminder
Hello, strange thing happening with the Pinterest sharing box. When it posts the description in Pinterest it shows hyphens as code (–) – my products have hyphens in their names. Any way to counteract this?
Hello @page52
We will need to check this out further in details actually to provide a response to you, can you please open a support ticket regarding this and our team will gladly assist you with it as soon as possible.
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Thanks Ammar, will do!
You’re most welcome 
Have a nice day!
-Ammar
Hi, will this theme work well with pardot forms?
Hello @TomaszAdamski
We have not yet officially tested this plugin with our theme so can not provide with any kind of guarantee at the moment, however we do have 100% compatibility with Contact Form 7 and Gravity Form plugin so you can use them for your all contact form requirements.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
Same problem/error. Cannot update to latest version.
Hi there
Updating is seamless, are you following the update instructions? Are you mainting yuour install correctly? You have valid support if you need assistance and guidance with this, all you have to do is create a ticket using the link below and we will gladly help
When it does come to updating and you are ready to do so, be sure to follow our update instructions. These are our detailed update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi There,
We sincerely apologise for the inconvenience. We can confirm there is an issue with the Envato API that is causing automatic updates to fail. We are in contact with the Envato team and working on resolving this as soon as possible.
Thank you kindly
Hello!
This has now been resolved. We had direct contact with the Envato team, who upon investigation discovered CloudFlare settings on their end that caused this issue. It has been resolved, tested and auto updates are now back to normal
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I also have a problem with auto-update to the 5.4.2 version. I see the “Download failed. Forbidden” is there a problem on your server?
Thanks.
Hi There,
We sincerely apologise for the inconvenience. We can confirm there is an issue with the Envato API that is causing automatic updates to fail. We are in contact with the Envato team and working on resolving this as soon as possible.
In the meanwhile, if you do need to update this can be done manually. Download the latest theme files from your Themeforest account and update the theme manually via FTP, detailed instructions is provided below.
Download the latest theme files from your Themeforest account -> http://bit.ly/1QmelBl
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update.
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you require assistance or guidance with this, please feel free to create a ticket using the link below and our team will gladly help you. If for any reason you can’t create a support ticket please send an email to support@theme-fusion.com
Click Here To Get Avada Support
We look forward to helping you!
Thank you kindly
Hi,
This has now been resolved. We had direct contact with the Envato team, who upon investigation discovered CloudFlare settings on their end had caused this issue. It has been resolved, tested and auto updates are now back to normal
Thank you, Shaminder
Hi,
I’m sorry that I write here, but there is no option to contact in other way.
1. I bought few of your licences and I have a problem with auto-update to the 5.4.2 version. I see the “Download failed. Forbidden” message since yesterday. 2. I tried to make a ticket about this on the support page, but I cannot login – after password reset request I didn’t receive the e-mail with the reset-link. I tried twice.
Can you help me with these two issues? Best regards,
Hello @graweromat
We sincerely apologise for the inconvenience. We can confirm there is an issue with the Envato API that is causing automatic updates to fail. We are in contact with the Envato team and working on resolving this as soon as possible.
In the meanwhile, if you do need to update this can be done manually. Download the latest theme files from your Themeforest account and update the theme manually via FTP, detailed instructions is provided below.
Download the latest theme files from your Themeforest account -> http://bit.ly/1QmelBl
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update.
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
Regarding the support account please do send us an email to support@theme-fusion.co and we will get back to you as soon as possible, please put your purchase code and themeforest username in the email.
We look forward to helping you!
Thank you kindly
-Ammar
Hi,
This has now been resolved. We had direct contact with the Envato team, who upon investigation discovered CloudFlare settings on their end had caused this issue. It has been resolved, tested and auto updates are now back to normal
Thank you, Shaminder
Hi,
It works Thank you for the excelent support!
Awesome!
Glad to hear that we could assist.
Thanks
-Ammar
Hi there, Love the theme and building my site with it now. I couldn’t find the piece of code where I remove the white flash when transitioning between containers of 100% full height scroll. Can you please assist with where this can be edited or with a custom code snippet? Thanks!
Hello @digibooms
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hello, I have created a page which I want to use as Home Page but How can I make the Home Page Title as H1. I don’t want to show the Page Title Bar. Is there any custom code or editing which i can do like i change the post titles into h1 from h2 without showing the page title bar by editing the single.php file. <?php echo avada_render_post_title( $post->ID, FALSE, ’’, ‘2’ ); // WPCS: XSS ok. ?> change into <?php echo avada_render_post_title( $post->ID, FALSE, ’’, ‘1’ ); // WPCS: XSS ok. ?>
Hello @skzubii
We will be introducing a new feature soon where if you disable the Page Title Bar your title will become H1 automatically, however right now it will require a change into files, Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
can you change the opacity of the image rollovers that appear when you hover over products? I’d like to have about 40% white overlay? semi transparency? Thank you!
got it handled. forgot about the pull down bars in the color picker!
Hello @ebizreview
Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and out support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Hi there,
Since the most recent update I cannot access the fusion builder on pages? And it does not allow me to switch to the DEFAULT EDITOR either?
Regards
Hello @darkhost
We don’t have any issue with our latest version of theme that is 5.4.2 and Fusion Builder works fine and good with all post types, please make sure that you have the Fusion Builder enabled for pages from Avada > Fusion Builder > Settings and see if some 3rd party plugin is causing this issue, however if the issue persist please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
Thanks for your reply. I figured it last night. WP Cron Control & Maintenance Mode plugins both affect the Fusion Builder
Regards
Also is it possible to create a modal from image?
Hello @darkhost
Yes, you can trigger a modal using an image and for that you will have to use our Modal Text Link Element actually, in order to learn more about this please open a support ticket and our team will gladly assist you
Thanks
-Ammar
Hello, My default logo size is 160X55. What size would you recommend for the mobile logo as well as sticky header logo.
Thanks
Hello @Haashi
In our theme we do not change the logo size actually and there is no recommendation or guide when it comes to logo size, people have different size of logos depending on their company / brand name and the amount of characters in it. However for sticky header you can use the same size as main header and for mobile you can decrease the value half if you want to but it totally depends on your own choice
If you need any further assistance please do open a support ticket and our team will gladly assist you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi, I am interested in this theme and looking forward to purchase however I have one query.
If I de-register the theme on the staging installation will the site cease to function or can I proceed with development so that the live site can be updated/upgraded periodically?
Hello @rohithvsn
You should have no issues at all after deregistering it and theme should function just fine and good, however you need to make sure that only 1 license is being used on 1 live domain of the theme.
We will be happy for you to be a part of this Amazing Community
Thanks
-Ammar
How can I put 2 button on the same line in a 1/2 column?
Hi,
You can make use of nested columns. Please click on the add element button in the 1/2 column and select the nested columns tab, Screenshot here > https://i.imgur.com/9HovjUw.png
You can now edit the nested column element and add a button in each of the added nested columns
Thank you, Shaminder
Hi. I have problem on mobile phone. If i open checkout cart i dont see option add quantity. Thank you
Hi,
The mobile mode has very less screen real estate due to which the quantity section is not actively visible. You can use the CSS snippet in the link here, https://pastebin.com/2Ex2gXsb
Please add this by going to WordPress admin panel dashboard > Avada > Theme Options > Custom CSS
Thank you, Shaminder
Hello! A legal company bought your theme and installed Avada Fincance Demo (https://avada.theme-fusion.com/finance/).
The website is http://lexnext.it/
As you can see the site is not really responsive cause on some browsers and all smarphone and tables we can see the horizontal scrollbar and contents below header are not displayed properly. The client charged me to contact you directly to solve this issue.
We turned on the Resposive option under Avada > Theme options > Responsive but the visualization is even worse. Can you please help us? I can give you the purchase code of my client.
Thanks, Emanuela
Hello @Tarya85
Thanks for contacting us, we can assure you that our theme is 100% responsive and there should be no such issues at all, however incase you are getting any responsive issue we would love to take a look and assist you with them.
We are only allowed to provide support to verified buyers. Right now your current account does not have the buyers badge. We can assist you with these questions, simply signup at our support center and then post up a new topic. A purchase verification is required to signup.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
Thanks
-Ammar
is there a way to disable by recent posts the image carousel when there a featured image 1 and 2…? that it only shows image 1 !?
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello! I can use a global element created on one site in a completely different site? I thought creating a global element is stored in some cloud of my key token. And it can be used in different projects. I need to create 2 identical containers on 2 different sites. It is very inconvenient to create again and again the same thing.
Hi there
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
hi, i would know if there is a prebuild demo for musicians, within audio organizer plugin i’m a violinist…and if there is a live chat assistance thanks
Hi,
The Avada theme does have a music demo, https://avada.theme-fusion.com/music/ The demo, however, does not encompass any audio organiser plugin.
Currently, our support channel is an email based support.
Thank you, Shaminder
ok, so there is a addon or elements that let create a playlist?...now, about speed loading of music demo page i have not so good results with gtmetrix and pingdom, such as This page makes 32 parallelizable requests to avada.theme-fusion.com. Increase download parallelization by distributing these requests across multiple hostnames:
and There are 8 JavaScript files served from avada.theme-fusion.com. They should be combined into as few files as possible. and the same for js is it possible to correct theese warnings? thank you
Hello @ivmart
We do not have any particular Audio or PlayList element however we do have support for the SoundCloud where you can put your Playlist link from SoundCloud and it should play for you just fine and good, you can however always use the WordPress own Playlist shortcode and more about this can be read here => http://bit.ly/2nD0VsH
Regarding your speedtest query we do have a CSS and JS compiler in our theme and it depends on user if they want to use it, i will suggest testing our theme on different testing platforms in this case. Here are some speed test reports
Google Page Speeds
GTMetrix
Pingdom
Web Page Test
As you can see, scores are extremely high and there are a lot more factors that go into it than you could imagine. We take immense pride and put great importance on ensuring Avada’s performance is top notch.
Thanks
-Ammar
ok, i don’t understand why in gtm 5,6 sec to load 2,2 mb !? is it a problem about server or the theme?
and sorry, it will be a special discount offer in the next days?
Hello @ivmart
You can test it again now and the time will come up much less, sometimes the scores does differ time to time depending on the load on server and many other factors such as right now it shows this => http://prntscr.com/iah43g
Regarding the discount we do have sales time to time but none is planned at the moment, however we can assure you Avada is a very rich featured theme and is well worth the price tag
Thanks
-Ammar
i think i will buy the bridge in offer regards
Hello @Imvart
Not a problem, if you need to ask anything else regarding our theme you can always post here. We will be happy for you to be a part of this Amazing Community
-Ammar
I’ve run into a bit of a snag/limitation of this awesome theme. There is only 1 option for link color. How do we handle a white background with dark links AND dark backgrounds with white links? Has this been addressed on the support forum? Thanks in advance.
My site is white but my portfolio page is a dark grey. Can’t figure out a solution.
Hi,
This is a duplicate comment. We have replied to your earlier comment. Please do check our reply above.
Thank you, Shaminder
I’ve run into a bit of a snag/limitation of this awesome theme. There is only 1 option for link color. How do we handle a white background with dark links AND dark backgrounds with white links? Has this been addressed on the support forum? Thanks in advance.
My site is white but my portfolio page is a dark grey. Can’t figure out a solution.
Hi,
The colour of the link can be changed depending on the location of the link. For example, in a text block, we can first give a colour to the link and then assign a link, Screenshot here -> https://i.imgur.com/1F2D1O8.png Other links can be changed based on their class names or elements used. Please do write to our support for more details on this
You can change the background of the portfolio post by scrolling to the ‘Fusion page options’ in the page builder. Select the ‘Background’ tab and please change the colour from there, Screenshot here -> https://i.imgur.com/Zfa1WRK.png
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
Thank you, Shaminder
