23251 comments found.
You have issues with WooCommerce 3.3.2
Hi,
We have tested our latest theme with the latest Woocommerce Plugin and do not find an issue if you have then contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
I did and they did not solve it
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
And we are facing higher than the normal amount of tickets and every day we need to reply to all so please be patience as we are working on your ticket soon you will find the solution of your issue.
Thanks.
Hi,
I am showing the Members in 3 columns and want to show the members overview full content instend of few words.
How can i achieve this?
Thanks,
Hi,
Please go to Appearance >> Theme Options >> Member >> Member Archives and set the Excerpt Length to (-1) Your issue will solve please see this screenshot for better understanding: https://prnt.sc/ii5si4
Thanks.
Hi,
Thanks for the info.
How to disable the hyperlink from Member images.
Regards,
Hi,
Sorry to say that but you can not do it for the particular or individual member but you can do it for all from Appearance >> Theme Options >> Member >> Member Archive. Please see this screenshot for better understanding: https://prnt.sc/iey1kl
Thanks.
Hello,
We have a issue with Porto… After many years of good work after the last update of woocommerce it shows the uncategorized category in our website. I do not have access to your support system but we also have the latest version.
What do i need to do.
Peter
Hi,
Can you please check your site System Status and make sure that there will be no any label appear in red if yes then solve that first and then Please update your theme again via CPanel hope you will not find an issue.
Please try to update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme) 2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme) 3. Upload the latest zip file of the theme there in wp-content/themes. 4. Extract the zip file of the theme there. 5. Go to WP Admin Panel >> Appearance and activate the theme there.
Your theme will be updated easily.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi! after updade to 4.1.5 i get issues in encoding attributes name (in Russian) https://www.dropbox.com/s/wdxwrpnskcw1rc5/111.png
Please advice
Hi,
Please go to Appearance >> Theme Options >> Woocommerce >> Single Product and change Variation selection mode from the button to select box your issue will solve: https://prnt.sc/ifi38d
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
ohh. ok. Thanks. it helps
Most Welcome 
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
Please help me, After woo 3.3.2 up the cropped image very bad before: http://prntscr.com/ihnxsb after: http://prntscr.com/ihnydr
Hi,
You need to set the product size again by following the steps given below then regenerate the thumbnails again your issue will solve.
To change this setting now on the front end you have to go to customize>WooCommerce>Product Catalog and you can customize the store display from there.
And please see this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
Thanks.
Product Gallery images on Single Product are aligned vertically not horizontally using Woo 3.3.2
Quick View no longer functions correctly, main image missing using Woo 3.3.2
Hi,
This is working perfectly fine at our end please see this video: https://www.dropbox.com/s/7kqyaec5jmov0zx/1.mp4?dl=0
The issue is at your end and for that, we need to debug your site so please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
But that is WooCommerce 3.3.0 NOT 3.3.2
Hi,
Please update your theme to latest version 4.2.0 which is released today hope you will not find an issue. Please check changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Thanks.
Now try with a child theme running
Hi,
If you customized in the child theme then because of that you are facing the issue please once try to check your site by activating parent theme hope you will not find an issue.
Thanks.
Even with your child theme there are error. This is a template issue not my site issue.
Hi,
We do not facing this issue at our end so we need to debug your site so please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Single image product zoom no longer works using Woo 3.3.2
Hi,
This is working perfectly fine at our end please see this video: https://www.dropbox.com/s/7kqyaec5jmov0zx/1.mp4?dl=0
The issue is at your end and for that, we need to debug your site so please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
But that is WooCommerce 3.3.0 NOT 3.3.2
Hi,
You have written ( Single image product zoom no longer works using Woo 3.3.2 ) so we have tested it at our end with Woo 3.3.2 and it is working perfectly and Please update your theme to latest version 4.2.0 which is released today hope you will not find an issue. Please check changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And if you have an issue then contact us through our support system so we will solve it for you.
Thanks.
metuza – Thanks this worked
.single-product .woocommerce-product-rating .star-rating span::before, .star-rating span:before { color: #ffc600 !important; }
Hello,
How I want to make the theme header show “contact info” in mobile view?
Thank You
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS. Your issue will solve.
@media (max-width: 991px){
#header .header-contact {
display: inline-block !important;
}
}
Thanks.
how can i make the image of the product wide instead of square???
Hi,
How can change the product image sizes?Please go Woocommerce > Settings on admin sidebar.
Please click Products tab.
Please click Display link.
Please go Product Images and change the image sizes.
After change the image size, you should regenerate all the thumbnails in Tools > Regen.Thumbnails on admin sidebar.And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi Team,
I need your help for changing portfolio category in our site.
In the following link https://example.com/portfolio_cat/test/
How can I change:
1) The URL /portfolio_cat/ to /portfolio/ (Eg: https://example.com/portfolio/test/)
2) We have added url rewrite function in function.php still the issue exists.
Can you provide the solution to fix this issues.
Hi,
1. Could you add URL rewrite in htaccess file? Could you check htaccess forums or WordPress forums?
If not then check it: https://htaccessbook.com/forum/htaccess-forum-wordpress/https://htaccessbook.com/topic/htaccess-changes-wp-permalinks/
https://htaccessbook.com/topic/wordpress-on-windows-index-php-and-uri-issues/
And also please read this issue and solution as well: https://stackoverflow.com/questions/5844581/htaccess-rewrite-index-php-and-redirect-if-without-www?rq=1
Thanks.
since i get this theme i got a lot of issue with rtl site , i give up , i want refund
Hi,
Can you please contact us through our support system and share your issues with us with the help of screenshots so we will check and solve the issue for you.
Thanks.
its got bug, you cant choose product atributes, and add it to cart, like size, making it useless, need urgent fix
Hi,
Can you please contact us through our support system so we will check it for you because we have not faced the bug at our end.
Thanks.
Dear porto, I change my site from http to https. but font is change at all. how could i fix this? please give advice.
Hi,
Can you please check once after setting your fonts again from Theme Options hope you will not find an issue if yes then contact us through our support system.
Thanks.
Few Challenges: 1. Do we have any Dark Shop Theme Demo. 2. It takes tooooo long to show changes to front-end – is there any way we can see the changes instant. 3. Settings for Logo not to change size on sticky header. 4. Settings for Logo Position from Top, Left – margin etc.
Warm Regards Shishir
Hi,
1. Dark Demos:2. You can see the changes to front-end instantly by clicking the preview changes button from the page backend but sometimes it will not work or show you the changes because of the server, site or browser cache: http://prntscr.com/ih6fzu3. If you do not want to change the size of the Logo in the sticky header then you can set the Logo size for the sticky header from Appearance >> Theme Options >> General >> Logo, Icons: https://prnt.sc/ih6ggn4. You can do it by Custom CSS.Thanks.
Why is theme not applying styling options even when clearing cache and pressing ctrl+F5 ???
Hi,
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I’ve been a long time user of your theme. You’re responsive to support requests. I have something that’s a little annoying and thought I’d ask here in case there’s an easy fix I’m overlooking.
Every time I update your theme all of my widgets reset and I have to go re-add about 15 of them every time. I am using the child theme and it doesn’t seem to make a difference. If you can help me, please, I’m listening.
Hi,
Please try to update your theme by following the steps given below hope you will not find an issue.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hey, i´ve buy your theme today and i´ve many Problems! I work the hole day to find out the Problem. Please take a look to: www.stixgolf.de and tell me what is wrong I´ve downgrade Wordpress from 4.9x to 4.8x it dosen´t work too. i think that the css file isn´t loading Thanks for your support Alex from stixgolf
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
hi, thanks for your fast help, i dont get a email with my password for your support system. So i´ve send you a mail to: ‘newsmartwave@gmail.com’ for a minute. feel free to contact me at info@stix.ruhr
Hi,
Your email reply has been sent please check it.
Thanks.
i havent receive a mail! can you send it aggain or to alexn1976@gmx.de
Hi, someone can reply my questions that I’m sending to support since last Saturday please? Thanks!
Hi,
As we told you in your ticket reply that your site has an IP restriction because of that we are unable to Login to your site so please wait as we are replying to your ticket asap and please try to communicate about the ticket in the ticket reply.
Thanks for your understanding.
I just downloaded and installed the updated theme but it overwrote all my styling. What’s the point of having a child theme if that’s what happens when you update?
Hi,
If you did styling and customization is the child theme then that should not be overridden but if you did styling and customizing in the parent theme then before an update you should take backup of your theme and after updating the theme you need to copy that styling and customizing from backup to updated theme then it will work fine for you.
And please try to update your theme by following the steps given below:
Please try to update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Thanks.
Thank you, it worked that time.
Most Welcome
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
I spoke too soon – the styling carried across but the customisation of the portfolio pages didn’t. The child theme only has functions.php and style.css which you can change – what happens when you want to edit files such as single-portfolio.php which only appear in the parent theme folder?
Hi,
You should customize and then copy and upload the complete file (single-portfolio.php) to child theme your issue will solve.
Thanks.
Great, thanks
Most Welcome
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us. Have a great day
