23226 comments found.
I just update into 4.2 version. updated the visual composer & Visual composer addon as well. but Visual composer css not working anymore, those CSS worked till 4.1 version, but in 4.2 those not working anymore. what is the possible problem ?
Thanks for using Porto.
We removed visual composer add on since 4.0 release. We will still try to add compatibility with VC AddOn(but we forgot in 4.2 release), but please keep in mind that we will not take care on it later.
Regards.
Hi, since updating to the latest woocommerce and porto files my tabs are now displayed incorrectly on the product page. (moved from under image to under social buttons) The reason is – ul.resp-tabs-list code has changed and is causing the problem. https://imgur.com/a/3u5yg
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Do you ever update the basic code/files in the Porto Child theme?
Hi,
No, we have not updated the child theme. You can update or customize it as per your requirement.
Thanks.
I am looking to update from Porto 3.3. to 4.2. Anything special I should look out for beyond a normal update process?
Hi,
You are trying to update from very old Theme version to latest Theme Version so you have missed many versions in between it, so there are some design changes as well in the Theme you can check it here: http://www.portotheme.com/wordpress/porto_landing/
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is upto you.
But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as below:
REQUIREMENTS FOR THEME
You need to agree to the following requirements.Wordpress 4.0 or higher.
PHP 5.6 or higher.
MySQL 5 or higher.
Memory Limit 64M or higher.RECOMMENDED PHP CONFIGURATION LIMITSMany issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own or contact your web host and ask them to increase those limits to a minimum as follows:
max_execution_time 1000
memory_limit 64M
post_max_size 32M
upload_max_filesize 32MAnd also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello team! i want to update my porto theme
Hi,
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Thanks.
do i need to re install all the plugins after update /
Hi,
No, those plugins are installed if you follow the steps given above you just need to activate them again from Porto >> Plugins.
Thanks.
ATTENTION Porto developers: Your update yesterday did NOT fix the issues in SAFARI 11.0.3. My site was working fine until your last 2 updates. Once AGAIN, every single “text box” element is shifted to the left and all of the columns continue to stack on top of each other on full page views. >>>>I am not the only one having this issue. I have put in ticket after ticket after ticket. I have sent screen shots on every ticket as well. It is a bug on your end not ours. PLEASE fix this issue. I LOVED your theme until your update broke my site. I don’t want to start telling new potential buyers to beware. PLEASE, let us know what you are doing to fix the problem and when to expect the fix. Please visit my site on a desktop in Safari 11.0.3 www.ttgray.com Thank you kindly in advance for a response on this wall so that others having this issue know what the problem is as well.
I is especially noticeable on this page as well: http://ttgray.com/services/
Hi
Can you please check our demo site on Safari 11.0.3 and if you still see same issue? Please let us know your details again.
Regards.
Hi, The Layout of my Porto Theme is not correct in Safari on my Macbook? Are you know with this problem?
Hi,
Please update your theme to latest version 4.2.0 your issue will solve.
Thanks.
How to enable this – Added search bar on mobile
Hi,
Please update your theme to latest version 4.2.0 your issue will solve.
Thanks.
Hi,
1. Where to upload the child theme?
2. From where i can change header and sticky header color options?
Thanks,
Hi,
1. You can upload the child theme from Appearance >> Themes and upload the child theme from there and activate it.
2. You can change the header and sticky header color from Appearance >> Theme Options >> Header.
And Please read the Theme Documentation: http://www.newsmartwave.net/wordpress/porto/documentation/
Thanks.
i just did an update and all my widget now have a white outline how i get it back to the dark ?
Hi,
Can you please share your site URL with us where the issue occurs.
Thanks.
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and set its color value as per your requirement your accordion color issue will solve.
.collapse.show {
background-color: #3F353F !important;
color: #fff !important;
}
Thanks.
still doesnt look like what it did in the theme ?
Hi,
Please contact us through our support system with your site WP Admin Login details so we will solve it for you.
Thanks.
After updating to newest version of Porto theme, WooCommerce informs me of the following.
porto/woocommerce/single-product/product-image.php version 3.1.0 is out of date. The core version is 3.3.2 porto/woocommerce/single-product/product-thumbnails.php version 3.1.0 is out of date. The core version is 3.3.2
When do you intend to update the templates?
Hi,
Woocommerce is in the development process and they are releasing the test versions on average in a couple of days so once woocommerce will released its final tested version then we will update our theme again.
Thanks for your understanding.
Please help with Ticket #27019 – Waiting
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
And Please wait you will get the reply of your ticket when your issue will be solved until that please be patience.
Thanks.
When are you going to solve the safari bug? almost 4 weeks to solve a browser problem?!
Hi,
Please update your theme to latest version 4.2.0 which is released today hope you will not find an issue. Please check changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Where can I find shortcodes including css you used in your demos?
Hi,
When you installing a demo on that time check this box: https://prnt.sc/ii65rp then shortcode pages will be installed on your site and you can easily use and edit it.
Thanks.
Why did you remove shortcodes from demo data?
You have issues with WooCommerce 3.3.2
Hi,
We have tested our latest theme with the latest Woocommerce Plugin and do not find an issue if you have then contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
I did and they did not solve it
Hi,
Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST
And we are facing higher than the normal amount of tickets and every day we need to reply to all so please be patience as we are working on your ticket soon you will find the solution of your issue.
Thanks.
Hi,
I am showing the Members in 3 columns and want to show the members overview full content instend of few words.
How can i achieve this?
Thanks,
Hi,
Please go to Appearance >> Theme Options >> Member >> Member Archives and set the Excerpt Length to (-1) Your issue will solve please see this screenshot for better understanding: https://prnt.sc/ii5si4
Thanks.
Hi,
Thanks for the info.
How to disable the hyperlink from Member images.
Regards,
Hi,
Sorry to say that but you can not do it for the particular or individual member but you can do it for all from Appearance >> Theme Options >> Member >> Member Archive. Please see this screenshot for better understanding: https://prnt.sc/iey1kl
Thanks.
Hello,
We have a issue with Porto… After many years of good work after the last update of woocommerce it shows the uncategorized category in our website. I do not have access to your support system but we also have the latest version.
What do i need to do.
Peter
Hi,
Can you please check your site System Status and make sure that there will be no any label appear in red if yes then solve that first and then Please update your theme again via CPanel hope you will not find an issue.
Please try to update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme) 2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme) 3. Upload the latest zip file of the theme there in wp-content/themes. 4. Extract the zip file of the theme there. 5. Go to WP Admin Panel >> Appearance and activate the theme there.
Your theme will be updated easily.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi! after updade to 4.1.5 i get issues in encoding attributes name (in Russian) https://www.dropbox.com/s/wdxwrpnskcw1rc5/111.png
Please advice
Hi,
Please go to Appearance >> Theme Options >> Woocommerce >> Single Product and change Variation selection mode from the button to select box your issue will solve: https://prnt.sc/ifi38d
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
ohh. ok. Thanks. it helps
Most Welcome 
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
Please help me, After woo 3.3.2 up the cropped image very bad before: http://prntscr.com/ihnxsb after: http://prntscr.com/ihnydr
Hi,
You need to set the product size again by following the steps given below then regenerate the thumbnails again your issue will solve.
To change this setting now on the front end you have to go to customize>WooCommerce>Product Catalog and you can customize the store display from there.
And please see this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
Thanks.
