8686 comments found.
Hi! I love this theme and I want to buy it for my personal blog. I have only one question, is it possible to set the masonry blog to three columns instead of four? Thank you very much!
Hi GiulRizzi and thank you for interest! 
Yes confirmed it’s possible to set also 3 columns instead of 4, maybe you can find some example in our showcase (anyway confirmed): https://undsgn.com/uncode/showcase/
Hello I am thinking of purchasing your template but would like to know what multi language options I have to make the site in a second language. Is there a specific plugin you suggest to use with your theme and visual composer. Thank you
Hi yannism and thank you for interest!
Uncode is one of the WPML officially certified themes, WPML is the most popular and trusted multi-language options for WordPress: https://support.undsgn.com/hc/articles/214003905
Hi, there is a way to set 2 sidebars as default in post layout options? Thank you.
Hi and sorry for delay! No unfortunately this is not possible in fact you never see a double sidebar in none of our demos, in case you need to create the layout with the Page Builder but not from the native options, sorry.
Okay 
Hi, I have two questions:
1.Is there an option to have a button as “continue shopping” when you add the products to the cart next to “view cart”?
And also..
2. After clicking add to cart, why is the “view cart” link shown beside the “Add to Cart” button for some products, but on TOP for others? I suppose it depends, if they are single products or variable products, doesn’t it? Can I use just one of the ways and not to be changing from one product to another?
(Thanks in advance!)
Hi and sorry for delay! No sorry unfortunately this is not a native option of WooCommerce and Uncode uses the default WooCommerce options here un single product layout. Yes this is only available for normal product, in case it’s possible to remove and normalize as the variable products. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
The latest Uncode Core plugin breaks the I Recommend This plugin. Clicking the “like” button results in jumping back to top of page. Rolled back to Uncore Core 1.4.3 and the I Recommend This works again.
Hi volsg! Unfortunately we are not able to replicate the issue from here, please have a check (please note that from this version you can remove this plugin since it’s now in the core of Uncode): https://undsgn.com/uncode/homepages/blog-author/
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
May I know how I do I integrate this (the Likes) to the end of each individual blog post? Thank you.
Hi volsg! There is not a build in option to integrate the like feature inside the single blog posts, this require you edit your template but it’s not an easy modification (and you loose it on theme update). Anyway since sounds an interesting addition please send us a request from here: https://support.undsgn.com/hc/en-us/articles/213714949
Hello, the Place order button isnt working :/ Website: Mrcrabzstudio.com
Hi RobinGeagea! This happen since you have updated WooCommerce to latest version (they inserted too many modifications in this update) and now you need to update also Uncode to latest version: https://support.undsgn.com/hc/en-us/articles/360000240649
Hi There,
can you tell me are you support the variable product(in Shop Page)? or not?
for example: when change color with drop down item, it happens, change price and gallery in a single product.
If yes, I’ll to need add-ons?
Many Thanks.
Hi modernita and thank you for interest!
Do you mean something like this? https://undsgn.com/uncode/product/black-angled-buckle-jacket/
Bravo for making such an awesome theme. I love it.
I am try to remove some social share like Xing, LinkedIn & email and add Instagram. I am not seeing any settings anywhere in theme options.
Kindly please advise Thanks and Appreciate it
Hi pepin, sorry for delay and thank you for appreciate Uncode!
This is not a native option but we can suggest a quick code to hide them, don’t worry. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! In case open a ticket and notify here the ticket ID. Thank you!
https://support.undsgn.com/hc
Why is it i can’t install on my wordpress. It states that I will be blocked if I try to install it again
Hello!
Honestly I’m not sure to understand what your problem is. Please, contact our Help Center https://support.undsgn.com/hc : there we have a completely dedicated support team, please submit a ticket and provide some screenshot and URLs to better describe your issue, so we can support the solution privately! Thank you!
hi there, I seem to have a security alert for this, how can i move forward with this?
We need more info about that, that’s the reason why I asked you to contact our help center and share private login. Without seeing what how the problem appears it is very difficult to suggest a solution.
Please, contact our Help Center https://support.undsgn.com/hc submit your ticket and provide the login details and if possible your FTP.
Thank you in advance
Im curious how you can advertize this theme as performance with a Pagespeed score of 98% when your demo’s don’t have that score, nor do demo installs and even reviews say 30%.
I get it, there can be stuff done, modifying .htacess, plugins, etc – Just dont know you got to that number when its “possible” but not actually there.
Hello, the test isn’t made on the demo, but (as you can see by clicking on the image itself) on our main site running Uncode: https://gtmetrix.com/reports/undsgn.com/vSwNRR6K. This because the demo must load many layouts at the same time (a particular environment used for the demo only that can’t replicated without some customizations) and some extensions like the live chat that aren’t included in the theme and have a big impact on performance.
Check among the sites created with Uncode on our showcase: https://undsgn.com/uncode/showcase/ I can suggest this for instance https://www.tomrobak.com/ that gets great results on GTMetrix https://gtmetrix.com/reports/www.tomrobak.com/BrBh4HPS or Pingdom https://tools.pingdom.com/#!/c2zDdQ/https://www.tomrobak.com/
Best
Hi! Don’t consider our demo since it’s fully of extra stuff: options panel, quick demo selector that add 50+ images, chat tool etc. if you are skilled in web stuff you know that you can get impressive scores only working on optimization, since what these tests ask is exactly extra optimization you need to implement in your installation both in your server. Simply. So there is really nothing strange since these are the results you can have with Uncode and reading these article you can also see various websites based on Uncode that get it! I also invite to test some of the Uncode based websites reported in the articles. Maybe it’s time some ‘reviewer’ back to school before talk about stuff they don’t know (I know the review you refer, there is only
One tell this oddity)
https://support.undsgn.com/hc/articles/115004168269
https://support.undsgn.com/hc/articles/115004172089
Hi. Do they have any function in JS so that the menu closes? I need to call that function when a link is clicked. It’s possible? Thank you
Hello, what menu do you talk about? Lateral menu? Could you share your site URL please? Or, if you don’t want to share your link here, I remind you that dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Why does the Header with video have an error on right margin? My video is a VIMEO link and is 1920×1080. It happens ocasionally not always.
Hi rogerionewhotel! We are sorry but it’s not possible to help you just in words even without check your page? Actually we don’t have any other reports. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
wp bakery backend editor doesn’t show anything but classic mode shows the vc_ shortcodes. any ideas? thanks 8tc.io
Hi openagain! Are you using PHP 7.2? Unfortunately the popular Visual Composer is still not compatible with PHP 7.2, please read here: https://support.undsgn.com/hc/en-us/articles/360000130345
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
don’t believe so, it was working previously. have also enabled roles? any other possibel reasons?
Hi openagain! Are you sure you don’t have this PHP version? Maybe your host updated the version in background. Anyway please open a ticket as suggested so we can check the problem, it’s impossible debug in words if you have an odd issue, please open a ticket and in case notify here the ticket ID.
20954
20954
Can i use this theame on two or multiple domains
Can i use this theme on two or multiple domains
Hi sarikagrover! Unfortunately you cannot use any of the ThemeForest themes on multiple domains with a single purchase, this is the same for any themes: https://support.undsgn.com/hc/articles/115000880409
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
I have setup the theme on my domain, after doing the changes and making it live, I want to transfer the updated files on another domain. Is this possible? if possible then how?
Hi, yes this is possible, you can move the registration to one domain to another, when you have moved the site register the new installation, it will ask to move your registration.
Hey! (:
I have a few pre-sale questions! Is it possible to create a gallery, in which all pictures fill the hight of the window and their width is adjusted automatically – so the real proportions of the pictures were shown?
Is there a page-template for a fullscreen video?
Is it possible to choose a fullscreen video as landing page which plays automatically when you first open the site? If it is – would the video be played in loop?
Many thanks for response! (:
Hi shovika and thank you for interest!
1. No sorry it’s not possible to create this, if the proportions need to be respected this is impossible since there are hundreds of different screen sizes.
2. Maybe I don’t get but you you can use video as background, for example here you have a video in a fullscreen layout: https://undsgn.com/uncode/pages/splash-page/
3. I think it’s the above example.
Thank you so much for response!
Maybe we don’t understand each other regarding question 1! (: I meant a gallery like that:
http://www.garden-of-ehcier.com/savage- so the images fill a certain height and the width of the shown pictures were calculated automatically regarding to the real proportions of the picture. So there are different widths of the pictures in one gallery. And I would love to have a gallery in which the pictures fill the height of the window and their width would calculate like it does in the example.
much, much thanks!
Hi shovika! No sorry this is not one of the options you can get with our carousel. Let us know if you need more infos!
hi how do i remove the footer menu arrows (”>”) next to the links of navigation menu?
the social icons are not displaying in menu after adding onto the theme options
Hi openagain! Can you please show us your layout to understand how you create this link and retrieve a possible code? If you don’t want to share your link here and you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi! We want to add the Image Hotspot with Tooltip WPBakery Page Builder Add-on to our page using the uncode theme. Do you have any information about possible compatibility or lack thereof?
The addon itself is here: https://codecanyon.net/item/visual-composer-addon-image-hotspot-with-tooltip/8729185
Hi LucidWorks! I saw some users with this plugin (I’m pretty sure was this one but not 100% sure). My suggestion is to write privately to the plugin authors and ask if they grant a refund if the plugin doesn’t work as expected (or ask them if they know it works with Uncode, btw it’s a popular theme), most of authors are more than fair and I think it’s not a problem grant you the refund if you have some problems (this is for example what we done when someone ask for some necessary plugins compatibility before buy our product). Hope this helps!
Hi, after migration, impossible to register template (“This product is in use on another domain: www.previousdomain.com”), and impossible to open a ticket on support.undsgn.com with Envato account Thanks Best
Hi Matisha! You need to double click the button to move the registration (please check at the button text), otherwise you can deactivate first the old installation and then register the new one. You cannot open a support ticket since the support is expired, when you buy an item you have 6 or 12 months of support based on your purchase options.
Hi, oldest website is uninstalled. I tried to click on “activate on this domain” but it doesn’t works and button animation never stops
Hi, have you installed the required Envato Toolkit plugin on this new site? https://support.undsgn.com/hc/articles/115002308845
Hi, yes, Envato Toolkit plugin is actived ! But it does not work ! It is always impossible to “activate the template to my domain !”
Hi, are you sure you are inserting the correct informations? If these infos are correct please verify the problem is not one of the issues described here: https://support.undsgn.com/hc/en-us/articles/115004287985
Hey Guys
My support has expired but this is my first request! Just wondering how to make the client logos bigger on the client carousel? I cant seem to find anywhere?
Thanks for a great theme!
Hi guys, great theme … does it come with the content on the demos … like videos, images and the written content that can be used out of the box ? Thanks.
Hi Istpoc and thank you for interest!
Once you install the Uncode Theme and demo contents you have an exact replica of the whole Uncode demo (http://www.undsgn.com/uncode/) just with placeholder images: https://support.undsgn.com/hc/articles/214001065
Hi, Thanks for your reply … I thought it will be like that ... Also, can you please tell me, if I install it first on a test server, will I be able to deploy it later on the server I needed it, or do I need another license ?
Thanks.
Hi Istpoc! No you don’t need to activate the license until you are in your test server, anyway you can move your license.
