163 comments found.
Please answer my Ticket number # TF658056 2 days ago I have no answer.
Hello,
I’m very sorry for this late.
It seems that the issue is a little bit complicated, then it need more time to check in your site. I told our technical supporter to check and help you in the ticket.
Thanks,
Hi, you can check the Ticket # TF658056, it’s urgent!
By the way I do not know why you can not attach imagene in support page
Hello,
Thank you so much for your comment.
About the image, you can use lightshot application to get the link of image. I reminded our supporter about your ticket. After checking, they will reply you there.
Thanks,
Please review what was requested.
Hello,
I found that our developer has been following to help you in the ticket #TF658056. Please follow the issue there then it will be easier for us to support you.
Thanks,
Hi there,
I checked and see that our team has replied you there: http://prntscr.com/kzaarz Please check it and provide us more info then we can continue to help you.
Thanks,
I just got the new theme but there were errors in the tema demo content not loaded store page does not work theme settings do not change on the mobile page
with 3 screenshots of support messages but they have not been interested in it for a week and they do not answer the mail
Hello,
Thanks for your comment.
I checked the support system and see you created 03 tickets there. However, after our supporter replied, there is no response from you (http://prntscr.com/kf5qs9).
You can continue to follow in the ticket TF356189 then we can continue to check and help you better.
Thanks,
sorry i was expecting mail and my support claim is still going on I did not check the ticket, I was waiting for the mail, sorry
Thank you for your comment. Our team will follow to help you in the ticket.
Thanks,
plugins not updating site is just broke down
reinstalled manually. sorted 
Fatal error: Unknown: Cannot use output buffering in output buffering display handlers in Unknown on line 0 shows up on all pages of website now
is the SW WooCommerce plugin
Hello,
Thank you so much for your message.
For this issue, please create a ticket and send us your site’s info and issue in the WordPress Platform area at the Official Support System: http://support.ytcvn.com/.
After that, it will be easier for our technical supporter to check and help you.
Thanks,
Hello, I’m sorry I use google translate to speak English. I am stuck with the current theme. I did the installation of the theme unfortunately I found myself with 1 theme for the home (home6) against the other pages of the site I am on the theme by default. I wish to have the theme (home6) on the whole site. how can i install it?
Hello,
Thank you so much for your kind comment.
You can create a ticket at the WordPress Platform in the Official Support and provide us more detail. After checking, our technical supporter will help you.
Thank you,
Hello, I’m sorry I use google translate to speak English
I would like to know how can I display the description of a category on the theme? Should I edit theme files?
Hello,
Don’t worry about the translation. It’s good and we can get your idea. Thank you for that
About the description, could you please tell me more detail about how you want it appear in your site? May be screenshot is a good way here.
Also, if you want to edit the theme files, please do it in the childtheme then it won’t be lost when you update the theme.
Thanks,
Hello, is your support system down?
Hello,
Yes, it is. So, please contact us via email : contact@wpthemego.com. We will check and support you there.
Best regards
I have sent an email on April 27 th and I didnt get a reply until now.
Hello,
Thank you very much for your feedback and we are so sorry for not replying you soon. We have came back from the weekend and traditional holiday.
We checked and see that our supporter are following you in the email. Please check it to get support from our team soon.
Best regards
Hello. Please attend ticket TF853144. You have not been responding to my email which was sent May 4th
Hello,
Thank you very much for feedback and we are so sorry for all inconvenience from us.
Our support system was down. So maybe we are lost data from 22/4 to 27/4(http://prntscr.com/jfjtj8).
We asked our supporter check your ticket. Please follow it to get our help.
Best regards
Hello,
The reason that I brought this theme is because we like the style and that we have tested this plugin called ‘Waves payment gateway’ on other themes already which once we have enabled the payment, it automatically displays a conversion from Dollar to our cryptocurrency right next to each other… but with your theme, it doesn’t seem to be showing this price conversion next to each other so I’m abit at a lost and wonder if you can help with this?
Best,
Hello,
Thank you so much for your purchasing and comment here.
Actually, we have not test our theme with plugin ‘Waves payment gateway’ then I’m not sure that it works well in our theme.
However, you can create a ticket at our Official Support system and provide our technical support more detail about this point. If it’s not too complicated, our team will help you.
Thank you,
what is happening? I have sent a ticket on april 7th and I still didnt get a reply, you are usually fast to reply, are you on vacation?
Hello,
Thank you very much for your feedback.
We checked on our support system by your name and see 03 your tickets on it(http://prntscr.com/j51yhd). However, they are create on March and our supporter replied you on ticket (http://prntscr.com/j51xx1 – http://prntscr.com/j51y33 – http://prntscr.com/j51y81).
Please provide us your ticket number. We will check and support you easier.
Best regards
Hello,
Thank you very much for your feedback and so sorry for not replying you soon. We have just came back from the weekend.
We checked and see that our supporter replied your ticket. Please follow it to get our support soon.
Best regards
Hello
I am using wpml plugin with this theme, but when i hover on cart icon the cart page and checkout page redirect me to another language
Hello,
Thank you very much for contacting us.
About this problem, please go to the our support system(http://support.ytcvn.com) and create a ticket on it. Then provide us information of your site. Our supporter will check and support you.
Best regards
Where is the support form and knowledge base for this theme, it does not seem to exist on your support website ?
Hello,
Thank you very much for purchasing etrostore theme.
If you need our support, please go to the our support system and create a ticket on it. Our supporter will check and support you(http://support.ytcvn.com/login.php).
Best regards.
Products categories are not showing and more CPU usage in your server , I completely check in woocommerce settings, plugins etc, it not support woocommerce.
Hello,
Thank for your comment. For this issue, please create a ticket at our Official Support at http://support.ytcvn.com then provide us your site’s info then we will check and help you. Also, currently we’re in Lunar New Year Holiday then the support is a little bit limited.However we will try to help you as soon as posible.
Thank you,
Generally we can install any new version updates for any theme through Wordpress admin . why we can not do that through your theme ?
Ticket #MT776007
please help me
Hello,
Thank you very much for contacting us. I checked and see that our supporter replied you in the ticket. Please refresh your browser and check it again.
Best regards
problem still not solved please respond to my ticket
Hello,
Thank you very much for reply.
Our supporter replied you in the ticket. Please refresh your browser and check it again.
Best regards
still not solved that is really bad
Hello,
We checked your site in our mobile, simulation of Firefox browser and see that it is running homemobile 1. We sent you some screenshot in the ticket. Please check again.
Best regards
Hi again thank you for the update. On the new update its not letting me change the colour of the category menu, and have lost the ability to change the full mega menu. Am i doing something wrong? I did have it before but cant seem to change it now . Thanks
Hello,
Thank you very much for contacting us.
About this problem, please go to the our support system and create a ticket on it. Then provide us information of your site. Our supporter will check and support you.
Best regards
how am i suppose to install the new theme update? when i change theme to twentyfifteen, delete etro theme, then install new version and activate my child theme, I lose a sidebard.
Hello,
Thank you very much for reply.
About this problem,please provide us information of your site via our support system. Our supporter will check and solve this problem for you.
For the next time, to install the update version, you can auto update by envato market plugin. You can follow this video : https://www.youtube.com/watch?v=XzRgtZ6pHsQBest regards
i contacted you through ticket, i need the quickstart file. The demo importer does not work, it just imports broken pages and sometimes it just doesnt import anything at all
Hello,
Thank you for your comment.
About the importation, please make sure that your internet connection is good. If there is any issue, you can tell our supporter in the ticket then they will help you.
For the quickstart file, it should not be included in the theme package due to Themeforest’s policy. However, to help you install your site, we provide you only 01 time for the first installation.
I checked our Official Support and see that our supporter send you the quickstart file on 12/19/2017.
Thank you,
Yes they send me quickstart but the link says its private. There is no problem with my internet. If you check the ticket you will see that i mentionsed mo ths ago about this problem so it still exists. I have revo them and shoppystore and there is no problem with them, only with etro theme. Thats is why i asked for quickstart last time. If ypu cant provide quickstart, can you atleast give me xml files for demo content please.
Hello,
I checked the link our supporter sent you and see it’s still public and we can get it normally (http://prntscr.com/iorkna). For anything confused, you can tell us right then and we will help you immediately.
About the importation, currently we do not use xml files because with the new installation, you do not need it. You can continue in the ticket then our team will check and help you with this. If it’s due to our theme, we will also check and update it quickly.
Thank you,
woocommerce is going all over the place on my site. The page it making a duplicate on the products page
Hello,
Thank you very much for contacting us. This problem happen when you update WooCommerce 3.3. There are many problems in this version.
Few days ago, we receive a message from WooCommerce : “We’ve delayed tagging WooCommerce 3.3 as stable while we resolve some template changes affecting popular themes”
==>So, to solve this problem, please delete WooCommerce 3.3 and re-install WooCoomerce 3.2.6 again for your site.
You can download WooCommerce 3.2.6 here : https://wordpress.org/plugins/woocommerce/
We will plan to update our theme package if WooCoommerce release a final version on WordPress.org. So, please note that you should not update WooCommerce up to 3.3 by yourself until we release a new version of this theme on themeforest.
Best regards
latest woocommerce (released today) needs updated templates
Hello,
Thank you very much for purchasing etrostore theme and so sorry for not replying you soon. We miss your comment.
There are many bugs in WooCommerce version 3.3. Few days ago, we receive a message from WooCommerce : “We’ve delayed tagging WooCommerce 3.3 as stable while we resolve some template changes affecting popular themes”
You can check the last version WooCommerce here : https://wordpress.org/plugins/woocommerce/
We will plan to update our theme package if WooCoommerce release a final version on WordPress.org. So, please note that you should not update WooCommerce up to 3.3 by yourself until we release a new version of this theme on themeforest.
Best regards
hello i want to install Quickstart but i don’t find file sw_etrostore_quickstart_vx.x.x.zip in my download file. sorry my english very bad.
Hello,
Thank you very much for purchasing Etrostore theme. About your question :
Due to the Policy of ThemeForest, we could not include it in the theme package. If you want to get it, please contact us at Ticket Support System (http://support.ytcvn.com/login.php) and provide us the Item Purchase Code, we will send you.
Best regards
Why I choose header style from 1 to 6 does not show the search box. Only style 7 is the search box display?
Hello,
Thank you very much for reply.
Maybe have some problems when you imported our demo data. To solve this problem, please go to the appearances => widgets => then you can add sw ajax woocommerce search into the mid header/mid header 2/ mid header 3 / mid header 4 sidebar (http://prntscr.com/hvgtkn).
After do that, if this problem still happen, please provide us information of your site include admin account, FTP via our help center (http://support.ytcvn.com/login.php) . Our supporter will check and help you.
Best regards
Hi, is this theme compatible with the Dokan Plugin?
please fix the one-click demo import, it does not import the mobile layouts correctly (they are totally messed up)
Hello,
Thank you very much for purchased Etrostore theme.
About your problem, please provide us information of your site via our help center(http://support.ytcvn.com/home.html). Our supporter will check and solve this problem for you.
Best regards
Dear We are facing an issue with facebook login in your theme, we follow the tips about how to create facebook app but we cannot login using this feature … www.nalsi.store also the facebook app already live! please go to website in above and try to login with facebook account and see the error.
Thanks
Hello,
Thanks for your comment.
I notice that you have not purchased this theme.
If you bought it, please create a ticket at our support system http://support.ytcvn.com/ and provide us purchase code, your site info and the issue. Our support team will check then help you.
Thanks,
Hi I purchased for open cart not wordpress sorry
Don’t mind about it 
You can comment in OpenCart area then OpenCart team will help you.
Thank you,
What the hell is this? You are not updating your theme, we have purchased because we need continous updates and your last update was released 3 months ago.
Update it to be compatible with our web stores
Hi, I wonder if this is possible, of what is in the picture. 01-https://uploaddeimagens.com.br/images/001/184/802/full/VARIANT.png?1511469693 02- https://uploaddeimagens.com.br/images/001/184/804/full/add-produtc.png?1511469775 //// thank you
Hello,
Thank you very much for your love in our theme.
We are so sorry about currently, we do not support those features. However, These are great ideas for our product and we will note it. Our team will consider to build it in the future.
Best regards.
Hi, Ok, i understand, more you could develop for us. We pay with difference.
Tks
? sorry
Hello,
Thank you very much for reply.
Currently , our developer concentrate on developing new products and we can not receive customwork in this time. We are so sorry about that
If you have other question, please let me know. We will check and support you.
Best regards
