23226 comments found.
Hi, everyone! Please, help me: How to remove “Buy Porto”(Hot) in my theme… It’s make me in troble… Plese, help me…
Hi,
You can set/remove it from Appearance >> Theme Options >> Menu. Please see this screenshot for better understanding: https://prnt.sc/ipyuuo
Thanks.
Thanks a lot you guys I love these themes! I have a quick question. Can the “Attributes” show as thumbnails?
Hi,
Please read this article: https://docs.woocommerce.com/document/woocommerce-color-and-image-swatches/ surely it will help you and also you can use any plugin for achieving your need. We have searched and finds two plugins:
1. https://wordpress.org/plugins/variation-swatches-for-woocommerce/ 2. https://wordpress.org/plugins/color-and-image-swatches-for-variable-product-attributes/
Thanks.
Hi,
This is not an error this just means that the requested mailpoet form does not exist or has been moved. Please go to MailPoet >> Setting >> Forms and make sure that is there any form or not. Please see this screenshot: https://prnt.sc/ipyrk5 if not then create it first and then use its shortcode hope you will not find an issue and if there is a form then check that form shortcode and use it your issue will solve.
Thanks.
Hello.. Can not use color settings for attributes, there is a fatal error:
[10-Mar-2018 16:18:34 UTC] PHP Fatal error: Uncaught ArgumentCountError: Too few arguments to function porto_add_product_attribute_color_fields(), 1 passed in /wp-includes/class-wp-hook.php on line 286 and exactly 2 expected in /wp-content/themes/porto/inc/content_types/product.php:237
Hi,
We have tested our latest Theme and do not find this issue we need to debug your site please contact us through our support system with your site WP Admin and CPanel Login details so we will check it for you.
Thanks.
Hello I’m starting a project and I’m choosing your theme. Could you answer some pre-purchase questions? 1. Is your theme produced and supported by a company or just by the author? 2. Do you offer any paid customization services? Thank you
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Yes, our theme is supported by the company.
2. Yes, we also offer paid customization services as well.
Thanks.
Hello.
Please can you give me a custom css to import to my theme to activate mobile menu on tablet view?
Thanks.
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache if your issue will not solve then contact us through our support system we will solve it for you.
@media (max-width: 1024px){
#header .mobile-toggle {
display: inline-block !important;
}
#header .header-main .container #main-menu {
display: none !important;
}
}
Thanks.
hello.
Yes it Worked but i need only the mobile menu to apear.
Thank you !
Hi,
You need to hide it with the help of custom CSS can you please share the Live URL of your issue with us.
Thanks.
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache if your issue will not solve then contact us through our support system we will solve it for you.
@media (max-width: 1024px){
#header .mobile-toggle {
display: inline-block !important;
}
#main-menu .mega-menu{
display: none !important;
}
}
Thanks.
its working perfectly!
Is it possible to give me a css code to write a word ” Menu ” next or under to mobile menu icon? because some clients cannot understand the icon menu.
Thank you!
Hi,
Sorry to say that but this is not possible you can do it by customization.
Thanks.
Thanks!
hi ,
when i am activating poroto functionality plugin my website showing this type of error
Fatal error: Allowed memory size of 141557760 bytes exhausted (tried to allocate 19822 bytes) in /home/shoppk/public_html/wp-content/plugins/porto-functionality/shortcodes/lib/functions.php on line 895
Hi,
It seems that your server requirement does not meet the latest Theme and Plugins minimum requirement please go to Porto >> System Status and check and make sure that not a single label shows red background if yes then solve it first and update your theme and plugins again by following the steps given below hope you will not find an issue.
Please try to update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as below: You need to agree to the following requirements.
Wordpress 4.0 or higher.
PHP 5.6 or higher.
MySQL 5 or higher.
Memory Limit 64M or higher.RECOMMENDED PHP CONFIGURATION LIMITS
Many issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own or contact your web host and ask them to increase those limits to a minimum as follows:
max_execution_time 1000
memory_limit 64M
post_max_size 32M
upload_max_filesize 32MThanks.
Please update the VC for the last Version 5.4.7
Hi,
Please download the latest WP Bakery VC from given below link and you will also find it in the new Theme version released soon.
https://www.dropbox.com/sh/6u85h078ogyoaed/AACdpCQMFxJkSYqInXI9QdOna?dl=0Thanks.
Hi, first of all thanks for an overall very good theme! As Porto did not support a DE-de Language file would you mind providing us one, please.
It would actually be great if you had a wiki/documentation site were the community can share updates of language files – like an open-source language site.
Thanks guys!
Hi,
Please download the latest translations files from below and upload it to wp-content/languages/themes your issue will solve.
https://www.dropbox.com/s/vlb6xpa5qccflm4/porto-de_DE.mo?dl=0 https://www.dropbox.com/s/xc2zk7gle7am96m/porto-de_DE.po?dl=0Thanks.
Thank you very, very much!
Most Welcome 
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
13 day ago since i create the ticket and still not slove it …
3 day ago and no replay
Hi,
Sorry for the delay and inconvenience you are facing but we are experiencing higher than the normal amount of tickets and we have to solve all the other customers issues as well and the issue you are facing is just on your site and our experts are working on that and soon you will find the solution of your issue until that please be patience we are really sorry for the delay.
Thanks for your understanding and cooperation.
Hey,
The “Seller Info” tab for WC Vendors, is missing from the single product page.
Thanks.
Hi,
Please ask your question/issue regarding any third party plugin which is not included in our Theme package from the Plugin author: https://www.wcvendors.com/help/topic/tabs-on-vendors-page/
We have searched and found that: https://wedevs.com/support/topic/how-to-remove-seller-info/
Please open your Dokan plugin folder/includes/wc-template.php and in this file you have find out this function- function dokan_product_seller_tab( $val ). In this function, you will get the code for seller info tab. You have to remove the comment from those codes to get your needs.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
does anyone know how to change the store notice settings in Porto after updating to Woocommerce 3.3.3? My store notice text is still visible, but it can no longer be changes under woocommerce -> settings. Says to go to the appearance -> customize, but this area is not functional in Porto. The theme customize section also doesn’t have anything.
Hi,
We have tested our latest THeme and finds Customize section seems to work perfectly at our end.
1. Please check Porto >> System Status and make sure that there must be not a single label having the red background if yes then solve it first.
2. Please check your browser console that there is no error if yes then solve it first.
3. Please check your site after deactivating your site all third-party plugins hope you will not find an issue.
4. Update your theme again by following the steps given below hope you will not find an issue.
Please try to update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Ok, thanks for the reply. I followed all those steps, but still not “woocommerce” section under customize. Only widgets. However, this is all while using a child theme, so when I switch to twenty seventeen or Porto (non child), then it is there. I suppose if I need to change anything I’ll just change the theme quickly to access that.
Another issue since updating is with shop thumbnails loading 100×100px, but being scaled to ~160×160px (blurry). I suppose I’ll research that and see if I can figure out a solution on my own.
Hi,
If you are not facing that issue when you switch to Porto Parent Theme then the issue you are facing is because of the Child Theme. If you did any customization in the child Theme then please remove it and check or use a fresh new child Theme hope you will not find an issue.
To change image size: To change this setting now on the front end you have to go to customize>WooCommerce>Product Catalog and you can customize the store display from there.
Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.
After changing the image size, you should regenerate all the thumbnails in Tools > Regen.Thumbnails on admin sidebar.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I set the picture size for the catalog to 170×170 (view mode list), but on the store page I have pictures of categories and I use the size 400×400 (2 in a row) – but these pictures are also cropped to size 170×170 and are very blurred. Settings: theme http://prntscr.com/ioqjuh , woo http://prntscr.com/ioqme3 Pictures regenerated after the changes. How to make images in categories displayed the right size?
Thank you
Hi,
Please must regenerate all the images from Tool >> regn: Thumbnails after making the size change from Woocommerce hope you will not find an issue if yes then contact us through our support system with your site WP Admin Logind details so we will do it for you.
Thanks.
there seems to be a bug with the option: Skin > Layout > Container Max Width (px) no matter what you put in that box it stays at 960px… on the websites. even tho that box saves the number you enter.
1170 size seems to work but not 1920
saving that option page sometimes gives a php error : (32)Broken pipe: AH01075: Error dispatching request to : (passing brigade to output filters), referer: DOMAIN/wp-admin/themes.php?page=porto_settings
seems to do this only with php v7.x php v5.6.x is fine
Hi, When a client disconnects before loading the page completely, the connection between main Apache process and mod_proxy_fcgi is closed and mod_proxy_fcgi writes to log about not being able to send data to the main process.
Cause “FCGI header error” occurs whenever there is a PHP error or warning”.
It mostly caused because of PHP version and because of system minimum requirement because of the Theme so please check Porto >> System Status as well and if there is an issue resolve it to and furthermore you will find here: https://bz.apache.org/bugzilla/show_bug.cgi?id=56110
Thanks.
Regards, you have mentioned that the theme Porto is completely compatible with WOO 3.3 which is not true right now. The WPML for woocommerce is also not working. If I load wpml-translation-management, the site crashes. It is mentioned that was an update today (8.3.2018) but i didn’t get a notification that the update is possible? In the “CHANGELOG” it is mentioned that the last update was on 22. 8. 2018? So is it perhaps that there is an update going on that will be entirely compatible with WOO 3.3.? Thanks for a reply. Otherwise, the theme is excellent.
Hi,
No dear we have not released an update today but we are in updating process and soon you will find an update release and we are working on woocommerce compatibility as well in our new theme update until that please be patience.
Thanks for your understanding.
Ok, thanks.
Can you guide me on how to run a lightbox shortcode link in the Footer Ribbon Text space? I have a working lightbox link that calls a CF7 form on the page, how can I place that same shortcode link in the Footer Ribbon Text?
Hi,
Sorry to say that but this is not possible with the help of Theme Options you can only write/show the text in the footer ribbon.
Thanks.
Hi there, I know my support has expired, but I just updated to Porto v4.2 and now the variable attributes on my product pages are showing “%20” in place of spaces for the attribute titles. For example, Soft Cover is now Soft%20Cover. Is this an error in your theme’s code? It looks to me like something wasn’t escaped properly. If I need support I will buy it, but as this is more a bug report I’m hoping you can recommend a fix until the next theme update. FYI, running WooCommerce v3.3.3 and WP 4.9.4.
Cheers, Zach
Hi,
Sorry for the trouble you are facing but we are working on the new theme update and soon you will find an update without having an issue until that please be patience and Please go to Appearance >> Theme Options >> Woocommerce >> Single Product and change the variation style to dropdown your issue will solve: https://prnt.sc/ifi38d
Thanks.
Thanks, that worked!
Most Welcome
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
Hello, why does the content created in my block when left justified appear bold and does not work left? https://uloz.to/!eZcUd2aWz7vw/zarovnani-png Thank you
Hi,
We have tested our latest theme and do not find this issue. Please make sure that your Theme and Plugins are updated if not then update it and also check your site after removing the browser cache and deactivating all your site third party plugins. Hope you will not find an issue if yes then we need to debug your site but after purchasing your support extension because your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi! Your floating menu in your One Page is not fixed in mobile view, it doesn’t follow when you scroll down. How do I fix that?
Hi,
We have tested our latest theme and do not find this issue. Please make sure that your Theme and Plugins are updated if not then update it and also check your site after removing the browser cache and deactivating all your site third party plugins. Hope you will not find an issue if yes then we need to debug your site but after purchasing your support extension because your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi! But it doesn’t work in your demo either: http://www.portotheme.com/wordpress/porto/resume/
Hi,
Sorry to say that but this is not possible with the help of Theme Options because in mobile version you have a toggle menu button and once you click on it then the menu will pop up but the menu is not floating one in mobile it is fixed by default.
Thanks.
I have the same problem that andrea1771 underlined. After last update the right sidebar menu disappered (instead of correct position appears below) . Because it is a bug of the theme let us know how to correct it. I do not want ta lot of money for 6 month support extension when it is your fault not mine.
Hi,
Please make sure that the post/blog page layout set to the right sidebar from Appearance >> Theme Options >> Post: https://prnt.sc/iohynt and also make sure that you have set Blog sidebar widget from Appearance >> Widgets: https://prnt.sc/iohyn2
Thanks.
the widget area looks empty. Nothing apart from Available widget column
Hi,
Then you should add some elements like shown in the screenshot: https://prnt.sc/iohyn2 in the widget hope your issue will solve.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
