23251 comments found.
I have a problem with a tichet… it seams like your customer support can’t reach my website.. but those from mango extension can reach it and also work in it without any problem : https://smartwave.freshdesk.com/support/tickets/27741 Please solve my issue.
Hi,
Please write your issue regarding Porto Magento here: https://themeforest.net/item/porto-ultimate-responsive-magento-theme/9725864/comments because here we only provide support for the Porto WordPress issues.
Thanks.
Hey, on an upgrade to 4.2 I get the following error when saving in “Porto Theme Options”.
“There was a problem with your action. Please try again or reload the page.”
All other areas of WP save w/no error. Please Help! this is a second upgrade and it does not happen right off, so it is many hours into this and google searches for a fix …thank you for your Help!
Hi,
Please try to check after deactivating your site all third party plugins and check hope you will not find an issue.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
No worries, I deactivated, removed plugins, cleared cash, none have any affect.
I also had to add the following lines the the wp_config file.
Admin CSS w/not render unless I add the following
define(‘CONCATENATE_SCRIPTS’, false);
The site returns a 500 error unless the following is added
define( ‘WP_MEMORY_LIMIT’, ‘512M’ );
The server ini has no affect set to 256 or 512 and renders a 500 error
The contact page gives the following error unless I activate another plugin, API KEY for Google Maps
Oops! Something went wrong. This page didn’t load Google Maps correctly. See the JavaScript console for technical details.
I am also having to tweak CSS due to rendering issues w/update.
If I revert to the backup files all is cool.
Please advise …thank you
Hi,
Then we need to debug your site so please purchase support extension first and contact us through our support system we will solve it for you.
Thanks.
No worries, I am reinstalling, I will let you know what I come up with …thank you
Sure we are always here to help you.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Sadly most of the woocommerce product pages with the Porto Theme do not pass Google’s Mobile test. Even your Demo is not passing it. You can test your Demo URL: http://www.portotheme.com/magento2/porto/demo1_en here: https://search.google.com/test/mobile-friendly It’s not passing it. Also, there are still some issues in Safari… Like the “Search” Text in the Search Field (in the Top Menu) ist not aligned properly, one can barely read it because it is cut off… among other things that look very unprofessional. All of this is very frustrating. Please let me know if you are aware of this and if this will be fixed. I’ve wasted so much time on this theme… that I am about to give up if this is not fixed soon, even though I really really like Porto, but not passing Google’s Mobile Test is a HUGE issue, especially for those that lose their search engine ranking because of it
Hi,
Please write your issue regarding Porto Magento here: https://themeforest.net/item/porto-ultimate-responsive-magento-theme/9725864/comments because here we only provide support for the Porto WordPress issues.
Thanks.
This issue is not regarding Porto Magento, this Issue is regarding the Wordpress Theme. I am using the Wordpress Theme. The Product Pages do not pass Google’s Mobile Test.
Hi,
But the site you have sent us in Magento site: http://www.portotheme.com/magento2/porto/demo1_en
Thanks.
Dear team,
Good day!
I’m facing a problem in RTL as the products are shown from left to right. Any help?
Thanks
Hi,
Please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Can I exclude some products from displaying the Global Product Custom Tab?
Hi,
This is only possible with the help of Custom CSS because Global means for all and if you want it to remove from certain products then that just possible with the help of Custom CSS.
Thanks.
Hi, everyone! Please, help me: How to remove “Buy Porto”(Hot) in my theme… It’s make me in troble… Plese, help me…
Hi,
You can set/remove it from Appearance >> Theme Options >> Menu. Please see this screenshot for better understanding: https://prnt.sc/ipyuuo
Thanks.
Thanks a lot you guys I love these themes! I have a quick question. Can the “Attributes” show as thumbnails?
Hi,
Please read this article: https://docs.woocommerce.com/document/woocommerce-color-and-image-swatches/ surely it will help you and also you can use any plugin for achieving your need. We have searched and finds two plugins:
1. https://wordpress.org/plugins/variation-swatches-for-woocommerce/ 2. https://wordpress.org/plugins/color-and-image-swatches-for-variable-product-attributes/
Thanks.
Hi,
This is not an error this just means that the requested mailpoet form does not exist or has been moved. Please go to MailPoet >> Setting >> Forms and make sure that is there any form or not. Please see this screenshot: https://prnt.sc/ipyrk5 if not then create it first and then use its shortcode hope you will not find an issue and if there is a form then check that form shortcode and use it your issue will solve.
Thanks.
Hello.. Can not use color settings for attributes, there is a fatal error:
[10-Mar-2018 16:18:34 UTC] PHP Fatal error: Uncaught ArgumentCountError: Too few arguments to function porto_add_product_attribute_color_fields(), 1 passed in /wp-includes/class-wp-hook.php on line 286 and exactly 2 expected in /wp-content/themes/porto/inc/content_types/product.php:237
Hi,
We have tested our latest Theme and do not find this issue we need to debug your site please contact us through our support system with your site WP Admin and CPanel Login details so we will check it for you.
Thanks.
Hello I’m starting a project and I’m choosing your theme. Could you answer some pre-purchase questions? 1. Is your theme produced and supported by a company or just by the author? 2. Do you offer any paid customization services? Thank you
Hi,
First of all thanks for showing your interest in Porto WordPress.
1. Yes, our theme is supported by the company.
2. Yes, we also offer paid customization services as well.
Thanks.
Hello.
Please can you give me a custom css to import to my theme to activate mobile menu on tablet view?
Thanks.
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache if your issue will not solve then contact us through our support system we will solve it for you.
@media (max-width: 1024px){
#header .mobile-toggle {
display: inline-block !important;
}
#header .header-main .container #main-menu {
display: none !important;
}
}
Thanks.
hello.
Yes it Worked but i need only the mobile menu to apear.
Thank you !
Hi,
You need to hide it with the help of custom CSS can you please share the Live URL of your issue with us.
Thanks.
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache if your issue will not solve then contact us through our support system we will solve it for you.
@media (max-width: 1024px){
#header .mobile-toggle {
display: inline-block !important;
}
#main-menu .mega-menu{
display: none !important;
}
}
Thanks.
its working perfectly!
Is it possible to give me a css code to write a word ” Menu ” next or under to mobile menu icon? because some clients cannot understand the icon menu.
Thank you!
Hi,
Sorry to say that but this is not possible you can do it by customization.
Thanks.
Thanks!
hi ,
when i am activating poroto functionality plugin my website showing this type of error
Fatal error: Allowed memory size of 141557760 bytes exhausted (tried to allocate 19822 bytes) in /home/shoppk/public_html/wp-content/plugins/porto-functionality/shortcodes/lib/functions.php on line 895
Hi,
It seems that your server requirement does not meet the latest Theme and Plugins minimum requirement please go to Porto >> System Status and check and make sure that not a single label shows red background if yes then solve it first and update your theme and plugins again by following the steps given below hope you will not find an issue.
Please try to update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as below: You need to agree to the following requirements.
Wordpress 4.0 or higher.
PHP 5.6 or higher.
MySQL 5 or higher.
Memory Limit 64M or higher.RECOMMENDED PHP CONFIGURATION LIMITS
Many issues are all related to low PHP configuration limits. The solution is to increase the PHP limits. You can do this on your own or contact your web host and ask them to increase those limits to a minimum as follows:
max_execution_time 1000
memory_limit 64M
post_max_size 32M
upload_max_filesize 32MThanks.
Please update the VC for the last Version 5.4.7
Hi,
Please download the latest WP Bakery VC from given below link and you will also find it in the new Theme version released soon.
https://www.dropbox.com/sh/6u85h078ogyoaed/AACdpCQMFxJkSYqInXI9QdOna?dl=0Thanks.
Hi, first of all thanks for an overall very good theme! As Porto did not support a DE-de Language file would you mind providing us one, please.
It would actually be great if you had a wiki/documentation site were the community can share updates of language files – like an open-source language site.
Thanks guys!
Hi,
Please download the latest translations files from below and upload it to wp-content/languages/themes your issue will solve.
https://www.dropbox.com/s/vlb6xpa5qccflm4/porto-de_DE.mo?dl=0 https://www.dropbox.com/s/xc2zk7gle7am96m/porto-de_DE.po?dl=0Thanks.
Thank you very, very much!
Most Welcome 
If you do not mind, can you please leave 5 stars rating for our theme by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
13 day ago since i create the ticket and still not slove it …
3 day ago and no replay
Hi,
Sorry for the delay and inconvenience you are facing but we are experiencing higher than the normal amount of tickets and we have to solve all the other customers issues as well and the issue you are facing is just on your site and our experts are working on that and soon you will find the solution of your issue until that please be patience we are really sorry for the delay.
Thanks for your understanding and cooperation.
Hey,
The “Seller Info” tab for WC Vendors, is missing from the single product page.
Thanks.
Hi,
Please ask your question/issue regarding any third party plugin which is not included in our Theme package from the Plugin author: https://www.wcvendors.com/help/topic/tabs-on-vendors-page/
We have searched and found that: https://wedevs.com/support/topic/how-to-remove-seller-info/
Please open your Dokan plugin folder/includes/wc-template.php and in this file you have find out this function- function dokan_product_seller_tab( $val ). In this function, you will get the code for seller info tab. You have to remove the comment from those codes to get your needs.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
does anyone know how to change the store notice settings in Porto after updating to Woocommerce 3.3.3? My store notice text is still visible, but it can no longer be changes under woocommerce -> settings. Says to go to the appearance -> customize, but this area is not functional in Porto. The theme customize section also doesn’t have anything.
Hi,
We have tested our latest THeme and finds Customize section seems to work perfectly at our end.
1. Please check Porto >> System Status and make sure that there must be not a single label having the red background if yes then solve it first.
2. Please check your browser console that there is no error if yes then solve it first.
3. Please check your site after deactivating your site all third-party plugins hope you will not find an issue.
4. Update your theme again by following the steps given below hope you will not find an issue.
Please try to update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Ok, thanks for the reply. I followed all those steps, but still not “woocommerce” section under customize. Only widgets. However, this is all while using a child theme, so when I switch to twenty seventeen or Porto (non child), then it is there. I suppose if I need to change anything I’ll just change the theme quickly to access that.
Another issue since updating is with shop thumbnails loading 100×100px, but being scaled to ~160×160px (blurry). I suppose I’ll research that and see if I can figure out a solution on my own.
Hi,
If you are not facing that issue when you switch to Porto Parent Theme then the issue you are facing is because of the Child Theme. If you did any customization in the child Theme then please remove it and check or use a fresh new child Theme hope you will not find an issue.
To change image size: To change this setting now on the front end you have to go to customize>WooCommerce>Product Catalog and you can customize the store display from there.
Please read this doc: https://woocommerce.com/2018/01/whats-new-woocommerce-3-3/
You must need to regenerate the image thumbnails after making the change in size then after that check your site after removing the cache you will not find an issue.
After changing the image size, you should regenerate all the thumbnails in Tools > Regen.Thumbnails on admin sidebar.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello, I set the picture size for the catalog to 170×170 (view mode list), but on the store page I have pictures of categories and I use the size 400×400 (2 in a row) – but these pictures are also cropped to size 170×170 and are very blurred. Settings: theme http://prntscr.com/ioqjuh , woo http://prntscr.com/ioqme3 Pictures regenerated after the changes. How to make images in categories displayed the right size?
Thank you
Hi,
Please must regenerate all the images from Tool >> regn: Thumbnails after making the size change from Woocommerce hope you will not find an issue if yes then contact us through our support system with your site WP Admin Logind details so we will do it for you.
Thanks.
there seems to be a bug with the option: Skin > Layout > Container Max Width (px) no matter what you put in that box it stays at 960px… on the websites. even tho that box saves the number you enter.
1170 size seems to work but not 1920
saving that option page sometimes gives a php error : (32)Broken pipe: AH01075: Error dispatching request to : (passing brigade to output filters), referer: DOMAIN/wp-admin/themes.php?page=porto_settings
seems to do this only with php v7.x php v5.6.x is fine
Hi, When a client disconnects before loading the page completely, the connection between main Apache process and mod_proxy_fcgi is closed and mod_proxy_fcgi writes to log about not being able to send data to the main process.
Cause “FCGI header error” occurs whenever there is a PHP error or warning”.
It mostly caused because of PHP version and because of system minimum requirement because of the Theme so please check Porto >> System Status as well and if there is an issue resolve it to and furthermore you will find here: https://bz.apache.org/bugzilla/show_bug.cgi?id=56110
Thanks.
Regards, you have mentioned that the theme Porto is completely compatible with WOO 3.3 which is not true right now. The WPML for woocommerce is also not working. If I load wpml-translation-management, the site crashes. It is mentioned that was an update today (8.3.2018) but i didn’t get a notification that the update is possible? In the “CHANGELOG” it is mentioned that the last update was on 22. 8. 2018? So is it perhaps that there is an update going on that will be entirely compatible with WOO 3.3.? Thanks for a reply. Otherwise, the theme is excellent.
Hi,
No dear we have not released an update today but we are in updating process and soon you will find an update release and we are working on woocommerce compatibility as well in our new theme update until that please be patience.
Thanks for your understanding.
Ok, thanks.
