39312 comments found.
I have the latest Avada theme in the website. After following all your instructions in your support page and documentation, I still get this error message in the registration – “Invalid token, or corresponding Envato account does not have Avada purchased.”. It seems that many Avada users have been having problems registering their Avada purchased product.
Hello @clarissaleary
Have you followed the instructions here in this case => http://bit.ly/2h4ggjY if the token is still coming invalid that means your server / hosting provider is not able to make a proper connection with the ENVATO to verify the token, in that case you can get in touch with the hosting provider. However if you need our assistance in this case please do open a support ticket and our team will check this out for you.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
I Can’t Edit the Fusion Buttons for my One Column Portfolio. http://www.uxboris.com/portfolio I changed the colors via Custom CSS and the Fusion Elements > Button Elements page and nothing changes. Why is this so hard?
Sorry, I got it working. I followed your pre-ask-for-support instructions on your site. Things updated after I turned off all 3rd party plugins like you said. Thanks anyway! 
Hello @Boriskay
We are glad to hear that you have worked this out, if however you need anything else please do open a support ticket and our team will check this out for you right away.
Click Here To Create An Account & Get Avada Support
Looking forward to assist you.
-Ammar
Hello, I purchased this theme and I don’t have the updated version. How do i update the theme to 5.4?
Hello @paraohstudios
You should get the notification of Update inside your main update core section, however you need to have your product registered for it, or you can also update manually by downloading your copy of Avada (latest version) from your TF account, for more info on the update please read our articles below.
HOW TO UPDATE YOUR THEME
IMPORTANT UPDATE INFORMATION
If you need further assistance with the update or have any other queries please do open a support ticket and our team will get back to you as soon as possible.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Had a quick question. Got a theme from here (themeforest), but looks like staff or developer does not support it anymore. The theme I currently use can be seen here: http://www.mvfolio.com
I really love your theme! Looks like it been supported for a while and looks really reliable. I want to switch over to your theme for my website, but had a question first before buying it.
I just got a project for one of my clients and also wanted to use it for him as well. Do I have to buy two copies or is one sufficient? I do not mind buying it twice, but just wanted to know before getting it.
Awesome job on the theme! Thank you!
Hello @mvomend
We are glad to hear that you are interested in our theme and we can assure you it will be an awesome experience using Avada, Regarding your product licensing, you have to purchase/own a license for each publicly accessible domain install of the theme. Regardless of whether the installation domain is a sub domain or not, if it is publicly accessible, it requires a license, so in your case you will need 2 licenses each for both domain.
If you are migrating to a different domain and you already have your product registered with your original purchase code etc, you do not need to purchase a new license; You can simply add your registered purchase information to the new installation’s product registration tab.
For more information please check the Envato regular license definitions here -> http://themeforest.net/licenses/terms/regular
We will be happy for you to be a part of this amazing community
Thanks
-Ammar
I would like to know if this theme is compatible with Give donation plugin or not. https://givewp.com/ Can you provide information about that, please? Thank you
Hi there
Thank you for choosing Avada
There should be no problem in using that plugin with Avada. I know that it has been used with Avada in the past with no reported issues. The rule of thumb is that if the plugin is developed according to strict PHP & WordPress coding standards, it will be fine.
Avada’s advanced options network makes it easy for you to change the design to suit your preferences -> http://bit.ly/2eFVupX
2 points to note:
- There are global options that affect you entire site.
- There are individual options that affect only that page or post.
That is how the entire options network works and allows you to build incredibly unique, professional websites as you see here -> http://bit.ly/2dIMroh
And using our Fusion Builder it makes it even easier -> http://bit.ly/2eRCzoC
Avada is 100% compatible and design integrated with the Woocommerce plugin, please see our demo examples that showcase only a fraction of what is possible with Avada and Woocommerce:
Build an online store with Avada -> http://bit.ly/2dTOHpn
Modern Shop Demo –> http://bit.ly/2do6XGR
Classic Shop Demo –> http://bit.ly/2dWsndU
Landing Product Demo -> http://bit.ly/2d4hXYV
We will be delighted for you to join the fastest growing theme community out there
Thank you, MB
I’m re-doing my site and will set everything back to ground zero. Will my original key still work on the same domain?
Hello!
Yes, it certainly will
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hello, I’m using the “fusion slider” slider but I can not make the image I’m using look completely inside the slider, this is the page, it’s the slider that comes out first: http://cimech.org.mx
and the image is this: http://cimech.org.mx/wp-content/uploads/2015/02/banner2.jpg
Could you please tell me how to make the image look completely and not just a part
Hello!
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I have purchased this theme because you made me believe it had proper galleries integrated into the theme and there isn’t any. So compared to “The 7” and most recently “Liza from Pixel-Mafia” You guys are too far from being the best and there aren’t any proper plugins on the market as you must know, So thank you so much for nothing, just a waste of time.
Hello!
Everything advertized about and for Avada is 100% accurate as stated. Furthermore, comparing themes is not valid in the fact that no two themes are alike in functionality offered or design layout, this is by intention because themes compete. The Avada theme has a gallery element and numerous configurable options for that. Have you tried that? We do not see any support tickets from you and we do suggest that you reach out to our support team if you need guidance with this.
We have a support center where we provide official support to all our customers and detailed online documentation, knowledgebase help files and video’s
Our Avada Quick Start Guide -> http://bit.ly/1N505Om
Our KnowledgeBase -> http://bit.ly/2sXiuZs
Our Online Documentation -> http://bit.ly/2v46jXn
Our Training Videos -> http://bit.ly/2gPmYXo
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Yes, I have used the gallery in conjunction with the portfolio and lightbox I have tried all the possible settings available and I feel frustrating. To be honest I was expecting some more options and I don’t mean like “The 7” because they are just too many and I don’t care about the competition… Myself I am not competing with no one, I’m just looking for a good service. I like AVADA it’s great no doubts about but, I’m not satisfied.
Good old days when I used Dreamweaver.
Many thanks
Hello @lampreia
In that case if you find any particular gallery style or feature we will really appreciate if you send it as a feature request to support@theme-fusion.com we are always listening to our customer’s ideas and suggestions
Thanks
-Ammar
Sounds great and I will do that. Thank you
Hey @Iamreia
You’re most welcome
-Ammar
Good Day,
I am building site and had dark scheme in place. I reset 1 section under Theme Options that had nothing to do with Theme scheme and the dark scheme disappeared. Also Red Predefined Color Scheme, instead of green, doesn’t work.
I emptied cache, force quit browser, restarted Mac and still light scheme. I even deleted theme/child and uploaded them back in and still light Theme and Green Color Scheme; even though it shows dark and red if I click on customize on Avada Child Theme. At a loss what to try next. It’s like something is hung up. Please advise. Thanks!
NOTE: my support just expired and would like to know where to fix this issue. I’m pretty literate when it comes to code, myphpadmin, etc., w/o having to buy more support
Kind Regards,
Charly
Hello!
We hear you loud and clear, however, there are two very important points that we need to clarify:
1 – Envato introduced paid item support, we as theme authors did not and we had zero control or influence over this. It was introduced in September 2015. We did not want it and did not ask for it and it applies to all theme authors on Themeforest. We, in fact, Grandfathered our customers that had purchased Avada prior to the 1st of September 2015 -> http://bit.ly/1SwDKpe
2 – The Themeforest comments section is not and cannot be used for theme support, it is meant for pre-sale questions and generalities only
- I checked our support system and this has not been reported as an issue for Avada 5.4.2 and I am not able to replicate this on my test install either. It is near impossible to guess what the issue might be without actually checking the install.
Is your theme up to date to the latest version, version 5.4.2? Are all patches applied? Have you checked the Avada System Status page and addresses any server configuration limits in red? Have you disabled all 3rd party plugins to check for plugin conflicts?
If you need tp update and apply the available patches, be sure to follow our update instructions. These are our detailed update instructions:
Updating from an old version of Avada? -> http://bit.ly/2pPNngZ
Important Update Info -> http://bit.ly/1FAmQpu
How to Update -> http://bit.ly/1H8JGzo
Fusion Patcher -> http://bit.ly/1QSd8Ol
Avada Change log -> http://bit.ly/1EK5mAg
Something else that is important is to also ensure any patches that our team releases between update cycles are applied as part of ongoing maintenance for your install and always clear your cache plugins post update
Patches are applied at the click of a button as explained in this help file -> http://bit.ly/1NAWVwM
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Good Day,
My apologies for asking for help here! I’m just going to drop DB, delete website and restore both. If that doesn’t work, then I’ll dump everything and start fresh once again.
Thanks!
Charly
Hello Charly.
If anything comes up simply open a support ticket and our team will check this out for you right away.
Thanks
-Ammar
Hi Ammar,
I figured out what was causing the break. I was trying to serve images from a static, cookieless subdomain, which in turn broke the site.
Could you direct me to an article on how to do this properly with Avada please? Or can you tell me when an update will be coming that will allow this procedure without breaking the site? Thanks!
Kind Regards,
Charly
Hello @CharlylBC
We have not yet heard of this issue for sure and this will require some troubleshooting, I am afraid we can not provide support in this comments section right now so in order for us to assist you with this query a ticket will be required.
Click Here To Create An Account & Get Avada Support
Thanks
-Ammar
Hi Ammar,
Troubleshooting is easy enough on your end and I’m not asking for support. I’m asking if or when you will update your theme to allow serving images from a sub-domain without it breaking my site(s) using Avada. An update coming: Yes or no? If yes, how soon?
What is happening: When images are served on a static sub-domain, meaning images uploaded on main site are actually uploaded to static.subdomain instead, some of the code/items from Avada go over with them. This should not be the case, thus why I believe it’s in your code/development and an update is needed. More and more WP users are putting this into practice and Avada should do this too w/o site breaking.
I’m speaking to changing the upload_path and upload_url_path for my uploaded images/ files only, not any part of the Avada theme. For example: images would be upload to media.domainname.com, instead of domainname.com No matter how I set this up, via config.php, .htaccess or within the DB directly, the site breaks and I’ve been trying for over a week on a fresh site thankfully! I was baffled when part of Avada actually went under Settings in WP and theme options was all messed up.
If you have no plans of correcting this, then a client and I personally, will unfortunately take a loss on Avada and find a theme that will do what I/we need. As you know cookie based images put a hit on speed, page load, etc. and I wish to stop this by serving them on a cookie-less, static sub-domain, as done by other WP websites, when one has a ton of images. BTW, I have done this successfully on other websites, but can’t specifically with Avada. 
Kind Regards,
Charly
Hello @Charly
Basically its not about replicating but seeing how the problem generates in first place even if there is a problem, basically Theme Options should have nothing to do with the way your images are uploaded or your upload path as far as we know and in order to replicate or understand the issue we will be needing more details such as what specific theme options are getting messed up for you? How exactly are you importing the images to another static domain aswell? Basically we need more details other than “Theme Options area breaking” and for that we need a proper ticket where our support team can communicate and troubleshoot issue with you.
Thanks
-Ammar
In essence you are telling me: You have customers who are successfully uploading images from their Avada site to a static sub-domain and I am the only one with this issue? Correct?
If this is correct, then I’ll think about paying for support. If not, then how can you ask me to assist in finding a solution to something you haven’t tested nor successfully done yourself? I’m very busy and truthfully, that is not my job….
Kind Regards,
Charly
Hello Charly.
What I am saying here is that we have not yet received any ticket or request like that where people are uploading images to static sub domain and having issues so perhaps this is not a common practice yet? I have definitely not personally tested this as I am hearing about this first time right now and it appears this will require a specific setup so in a nutshelll this is difficult to verify without testing.
In this case if you do not want to purchase our license please do email us at support@theme-fusion.com and provide complete instructions on what you are doing to replicate this issue so we can see it in action on your site, this way we will be able to communicate better with you and see where the problem resides or if we need to make adjustment to our theme files.
Thanks
-Ammar
Hello, I have to use Avada on a “demo site” because I have to show a customer how his site could be. If he agrees to use Avada, I will uninstall Avada from my “demo site” and use it on my customer’s web site. Will I have to pay another license to use it on my customer’s web site, even if I uninstall Avada from my demo site? Thank you
Hello!
You can do that. Make sure to delete your demo site and register the customers live site via a token key -> http://bit.ly/1GrzAgY
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
I want to know the exact font of the logo: avada
Museo 300 does not seem to be exactly the answer
Hello!
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi, I cant figur out how to create a custom contact form that looks something like the one on Avada contact page demo. The contact form 7 forms displays only one field in one row. What im truing to achieve is three input fields in one row and the message input box in the other and then the submit buton just like the form displayd in the defalt demo avada contact us page.
Please help.
Hi,
It would be difficult to provide the details for this in the comments sections. I do see that you have valid support. Can I please request you to contact our support team.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here To Create An Account & Get Avada Support
Thank you, Shaminder
Hi,
How many tokens can I create per license? I have one Avada license, can I create different tokens to register Avada for 5 different websites?
Thanks!
Hello!
According to Envato’s licensing terms, you need a license per domain install of the theme -> http://bit.ly/2bdBDwp – and thereby, require a token per install in order to register it
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi Guys! Is there any way to have a flip box, so it flips back to the front individually on mobiles. At the moment you can only turn a flip box by tapping on another one… Also if you have only one flip box, it does not even turn back to the front on mobile when you tap it. Cheers, Pete
Hello!
Becuase it is on mobile and a tap gesture is required as the action, that would be default behavior. In terms of the single flip box, I am not able to replicate that on mobile using an iPhone 8 or Samsung S8, we would need to take a closer look at your site to help
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi,
Thanks a million for getting back to us.
I am not really concerned about a single flip box, as we are planning to add more than one… we are planning to create flashcards for people to learn english.
Now my question is, that is it possible to assign an action to the tap gesture, so each card can be flipped to the back and front individually?
So if I have two or more cards on the page, I can tap card no.1 to flip and tap it again to flip back and so on. Our goal is to be able flip each card individually, and the “flip to the back and front” action would not be related to other cards.
Looking forward to hearing from you.
Cheers, Pete
Hi Pete,
Currently, only one flip box will retain an active state. If we tap on any other flip box the active flip box will switch back to its front side. Your current design would need customisation
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hi Shaminder!
Thanks a lot for your reply!
So that means if I want to display a single flip box on a page it will not work…
Are these flip boxes css driven.
Would it be a big job to make a single flip box flip back to the front on mobile?
Cheers, Pete
Hi,
This would actually depend on how your setup is. In a mobile device, we do not have a mouse to hover, so a tap gesture is what emulates a hover. When you tap on a flip box, it actually is emulating the hover effect, which is eventually flipping the boxes. If you tap anywhere else (or on any other flip box) the hover state will be gone. You would need custom code to for a flipbox to retain it hover effect for mobile mode until they are tapped on once again. The flip boxes do use CSS and JS. We really can comment on nature of customisation as this would depend on the expertise of the user/developer.
Thank you, Shaminder
Hi Shaminder,
Thanks for your reply!
I understand how it works, but a “second tap” action should be introduced as a single flip box retain an active state on mobile devices… also If you look at this flip box demo on your mobile http://flipboxtest.coolplugins.net/flipboxes-demos/ you can see that when you tap and flip a box, you can actually tap again to flip it back to the front… this is what I am looking for. So the boxes do not rely on each other in order to flip them…
Hello @peterfromhome
In our theme you can either click on an empty space on page if you are using 1 single flipbox or another flipbox is more than one is used and that should flip it in opposite direction.
However we are continuously listening to ideas and suggestions so please do send us yours to support@theme-fusion.com and we will add it to our list
Thanks
-Ammar
Hello! I am making an archive page for a specific category. In this page I use the Blog Module twice, because I want to get 3 article, then other stuff, and then another 6 article. So I activate the pagination only for the second Blog module, but when I go on page 2 I get the first 3 articles of the second Blog module of page one.
Is there a way to fix this?
Hello!
Because the Themeforest comments section is meant for pre-sale inquiries and generalities only, please do create a support ticket using the link below and our team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
Hi – I’m sure I must have asked this question before, but how do you change the font size for Testimonials? http://mullavilla.rapidwebsites.com.au/hunter-valley-restaurant/
Regards Melanie
Hi,
The testimonial font size is controlled by the body font size. You can change this by going to WordPress admin panel dashboard > Avada > Theme Options > Typography > Body Typography
Alternatively, you can try using the following snippet here, https://pastebin.com/DzSkbMRd
Please add this by going to WordPress admin panel dashboard > Avada > Theme Options > Custom CSS
This will only change the testimonial font size.
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Perfect! Thank you once again Shaminder for your always prompt reply
Hi,
I am glad we could help.
Thank you, Shaminder
hello, I love your themes but wanted to know if you’ll be making a theme for a life coach in the future or if you could recommend one of your themes that would fit that industry? thx
Hi,
Currently we do not have a demo specifically for a “life coach”. However, we can always consider this as a future prospective demo type. We are continuously adding more and more demos to our theme. I would request that if you have a suggestion for a demo then please do email it to support@theme-fusion.com and title your email > ‘Feature Request’. This allows our team to have a list of the most popular requests for future development. We value everyone’s opinion and continue to improve Avada with your help!
It would be difficult to suggest a demo. This would entirely depend on your design needs. I would request you to please browse our demos here and select one apt for you
Thank you, Shaminder
Hi guys how are you?
We need to create a website for an investor presentation. The site doesn’t need to be functional and it only needs to have this layout on the top header and menu:
https://prnt.sc/iorzv9If we choose your template, could you help us customize it according to the description? We can give you the images/texts just to put them on the right place. They don’t need to work. We only need help with the top bar and menu. The rest of the site we can handle it.
We are just creating the look & feel of the site, but it needs to be as it is on the layout. Please let us know asap. Thanks
Hi,
I am afraid we do not take up customisation requests at the moment. However, we have an incredible partner who can provide the solutions you need. Please visit our Customization page for further information.
Thank you, Shaminder
Any idea on how I can improve the speed of this website? I’ve tried everything I can think of, site is way too slow: http://www.lmrdisposal.com
Hi,
1) Please disable all unwanted plugins. Each plugin will load its own script and CSS
2) Ensure that not too many different fonts are used on your site
3) You can disable unused Avada features by going to WordPress admin panel dashboard > Avada > Theme Options > Advanced > Theme features
You can use a cache plugin like the W3TC plugin. We do have recommended settings available too here
Basic guide
Advanced Guide
However, these are generic settings and they have to be fine-tuned as per your site
You can also go into chrome inspector mode and check the network tab (need to refresh the page once) to see which JS or CSS or Img file is taking up a lot of load time
Screenshot here -> https://www.screencast.com/t/w93IllKssOGA
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
Hello, I want to know how it makes fusion slide autoslide?
Hi,
Please ensure the slider autoplay is selected. You can check this by going to WordPress admin panel dashboard > Fusion slider. Please click on add or edit the slider and ensure the slider has autoplay option selected, Screenshot here -> https://i.imgur.com/5ytfOj7.png
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, Shaminder
It works. Thank you so much, Shaminder.
Hi there
It is our pleasure
If you need further assistance or have any further questions, please create a support ticket using the link below and our support team will gladly assist you
Click Here To Get Avada Support
We look forward to helping you!
Thank you, MB
