1227 comments found.
Hi there,
It seems problem is not related to theme and it comes from Revolution Slider plugin. Please go to slider settings and find font settings.
Regards
I just updated the theme and tried to customize the colours of my website. I saved the customizations, but nothing changed.
It’s the primary colour of the website that doesn’t change. It shows the correct colour that I put in on the customizer, but it doesn’t apply it to my website.
Hi there,
If its possible for you re-import demo only theme options and not content or other things.
If its not possible for you, give me your website link, I will give you another way for fixing color changes.
Regards
It worked. Thanks so much. 
Hello,
I got the notification for the update in my email. But there is no notification for the update in the site backend. It would be a lot easier to be able to update via the dashboard. Please look into that posiibility.
Thanks.
Hi there,
Not sure why, maybe its themeforest server issue, We updated all the files on themeforest server.
How to update theme and plugins? Please check here: http://xtratheme.com/help/how-to-update-theme-and-plugins/
Regards
Hi, just got theme update and I am not sure how to apply that. When I am trying to upload the theme it says folder already exists. I have the main theme installed and child theme is activated. Let me know how to update this now and future without affecting the content.
Hi there,
How to update theme and plugins? Please check here: http://xtratheme.com/help/how-to-update-theme-and-plugins/
Regards
Thanks for the quick support, its updated now.
WOW awesome looking theme and demos (and price!$) Curious, do images come w demo imports and are they individual imports? It looks like we can customize the mobile menu pretty well (image background and colors) are those in theme options or default WordPress (mobile styling) Can elements have on scroll animations on phone view? Hope to buy ASAP! Congrats on great sales and reviews!
Hi there,
Thank you Yes demo importing will be exactly like our live previews.
Yes, you can create different header for small devices, actually we have 3 row for desktop header and 1 row for mobile with 3 inner columns, There are list of elements that you can add into each row of headers. All rows have separately stylekits for container, row, columns and menus. https://www.youtube.com/watch?v=98XwGq9SSxM
Our demo ‘SEO’ have animations for elements on scrolling, please check that. We have used WPBakery page builder animations feature for elements.
Regards
WOW that’s so awesome, just watched mobile menu video! I’ve been putting mobile view style first for a few years so LUV seeing amazing WP theme developers like you creating amazing custom options, rare to see! Will pickup Xtra asap now indeed (and I saw you have a custom footer option too SO GRT) BEST to $ales Codevz$!
Thanks, We are glad that you are satisfied with our product, We have a lot of plan for future updates and will add more features and improvements. We want to make this theme better and better and our goal is to keep theme in the popular items.
Hi, i got problem. I am not sure which action triggered some parts (mostly sliders and banners) are gone. So I uninstalled the WordPress and database in my C Pannel and install them back, same WordPress account and doamin. Now when I tried Xtra “Demo Importer”, I was told “Invalid Certificate”. I am new to WordPress, did reset thing casue my certificate expired? Or how can I fix it? Thanks
Hi there,
You should contact with your SSL or server support. You shouldn’t uninstalling WordPress, Anyway, First fix SSL then test demo importer, Or disable your SSL then import demo and then re-enable your SSL
Regards
Hi Admin,
When the new theme update will be available so we can purchase it. after resolving following issue.Please wait our next update will be available in the next 4-5 hours, Then you can remove page content margins.
Other per-purchase questions:
1. Is the theme options dashboard available inside the wordpress dashboard like this: http://prnt.sc/dgokyj
2. Is that the Theme comes with VISUAL COMPOSER?
3. Is the theme has Different header styles?
4. Is that the Header has option to change the, Header background, image in Wide Layout?
5. Is the Top bar options available?
6. is that the theme has Logo size Options. where one can set big or small size logo?
Thanks
Hi there,
1. No, Please check our videos: http://xtratheme.com/help/video-tutorials/
2. Yes
3. Currently no, but we have plan to add preset for header and footer in the future, now you can create any header you want or import demo options.
4. Yes, header row’s and overall header have separate stylekits.
5. Our theme have 3 rows for header, you can add any element you want to each row, Also you can create different header for small devices.
6. Yes, Logo element for header have size and margin options.
Regards
Hello, I have a few questions regarding your theme configuration: 1. How do I center align all of my content in my page. Refer: https://www.greencoffeebean.trade/sumatera-aceh-single-origin-green-coffee-bean/
2. Why do I get an endless scrolable page whenever I use your contact form 7 pro element. Please see https://www.greencoffeebean.trade/sumatera-aceh-single-origin-green-coffee-bean/ to determine the problem
I really hope you could help me solve this issue. Thank you very much
Hi there,
1. Each element have separate settings and by editing each one you can align center its content. At one time, you can’t make everything center.
2. Its unknown issue, Please go to Theme Options > General Settings > NiceScroll and turn it OFF. Then test your site. If still have same problem, send your site login credential via our profile page contact form, We will check your site.
Regards
May I know how do I remove the gap on my top page?
See this image:
For the endless scrollable page problem it is not solved yet, would you mind to get into my account to check it what is wrong? Please provide me with your email so I can give you my credential. Thank you
Please wait our next update will be available in the next 4-5 hours, Then you can remove page content margins.
Via our profile page contact form, you can send your private message: https://themeforest.net/user/Codevz#contact
Hello, I can not go through “page settings” tabs, whenever I click on a tab setting such as “header styling” the tab won’t change it only get me into the top of my page editor. I can’t change anything now.
What could possibly be the problem?
Please clear your browser cache then refresh page, this should fix the problem.
Sorry, but I have tried with 3 different browsers but the problem is still exist and your solution does not work..
Btw, why does different browser shows different result for the hotspot element? I have added an image background for the Hotspot element and on Chrome and IE it only shows a black dot while in Firefox it shows the image. Is it a browser issue or maybe something else?
Try to deactivate your 3rd party plugin then try again and edit page. It may something does conflict with theme or other plugins.
Also while you are clicking on tabs, open your browser console to see if there are any errors.
About hotspot background image, It seems you have set one of background fields to ‘fixed’, please set it to ‘scroll’
and for better view, set background size to ‘contain’
About that page you faced problem with scrollbar, please remove all element then try to add elements again.
Regards
Sorry, your solution does not work. I have tried to deactivate all plugins except Sucuri and iThemes which are security plugins. I have even removed cloudflare cache and changed to different browsers, but the issue is still persist. Would you mind to check into my website to see it by yourself?
How do I edit my elements in tablet or smartphone mode? I can not edit the individual elements because the edit icon is not appearing.
If its possible for your please send your site login credential via our profile page contact form, We will check your site.
Just for elements that have StyleKit you can set different styling on small devices: https://drive.google.com/file/d/1jUfbC1QgUgYrrkAKu13QM7IEpODJAhlT/view?usp=drivesdk
If you are using element that haven’t stylekit, let me know, I will help you with another way.
Hello, I have submitted a support ticket to your support system. Please, answer it quickly. Thank you
Please check ticket.
Hi, I am using this LiteSpeed Cache plugin, it does not seem to be well optimized and it always breaks something.
From one moment to another, all the options of the theme disappeared, I think they have many errors to solve.
Hi there,
I added LiteSpeed cache plugin to our next update and we will check it.
About theme options, Have you any 3rd party plugins except theme plugins on your site?
Please also check your browser console while you are on theme options page.
Regards
Could you please give me link of “Google analytics” plugin that you’ve installed on your site?
I want to import demo, but when I click Open Demo Importer, there is no Pop Up shown. Then I try to import options.txt, but when I click Import A Backup, there is not respond. Can you give me solution ?
Hi there,
It may there are a JS problem, Do you have any 3rd party plugins except theme plugins? Try to deactivate all the plugins except theme plugins then test importer.
Also while you are clicking on Demo Importer button, open your browser console and if you faced any JS error, Let us know.
Regards
Okey, solved. Thanks.
Hi there. I purchased this theme yesterday, but whenever I try to activate it, it corrupts my website and I get a HTTP ERROR 500. I’ve contacted my hosting company and they say the problem seems to be with the theme, as any other theme I use works. Please advise.
Hi there,
Error 500 is an general server error and usually its related to PHP version and PHP memory limit, Please upgrade your PHP to version 7
WordPress recommended PHP 7.2 https://wordpress.org/about/requirements/Also increase your PHP memory limit to at least 128M
Regards
Thanks, I’ve done this and managed to upload the theme as per your instructions, but it keeps telling me the stylesheet is missing, and when I view my website it shows “not found” on a plain white page. I’ve installed lots of themes and know how to do it and which folder to upload (the zip file xtra.zip). What’s going on?
Message of “stylesheet is missing” means you are uploading wrong file.
Please after downloading full package from themeforest unzip it and just upload xtra.zip file.
Also help documentation included in the download package.
You can also see this video: https://www.youtube.com/watch?v=cpmkKF03Ucc
Let us know if still need help.
Hi there,
Nice theme but I have problems with saving colors in general styles on theme options. New defined primary colors are not saving.
Hi there.
Yes yesterday we got reports from another buyer with same problem. We will fix this issue and will release new update soon.
Please send message via our profile page contact form, I will give you fixed file.
Regards
Thank you very much! I got fixed file and it works perfect.
After a little problem with the installation, fast support and a good solution, thumbs up nice.
We’re appreciate your comment.
Hello, Congratulations on your work, please would like in the next update put option sticky menu for upper, main and lower columns. Because sometimes it is necessary to leave the top menu and main sticky. It would be possible ? Thank you!
https://s26.postimg.org/vkzbfgsdl/menu.pngHi there,
Do you mean two row sticky at one time? Example sticky for Header and Bottom of Header?
Regards
exactly would it be possible?
Yes, but we need more time to think and do best way. In the next 1-2 days we will release new update and after it we will start working on another update and will add this new sticky to theme
It will be great! Thank you…
Finally, I have set a button in the Contact7 form to be orange but it is appearing blue. All settings on the button appear to be orange. Is there a way of changing the form text to white as I’d like to use it on a dark background? Thanks
Hi there,
Yes, when you’re editing your page, edit contact form 7 pro element, and all parts have separate style kit, Please take a look at This Shot
Regards
That has worked, thanks. I’m still having the problem with my buttons randomly turning blue when the site is saved or refreshed.
I’ve just refreshed the page again and the form text has disappeared, so I assume it is black again
It seems we have a problem with theme colors on theme options. We will release new update tomorrow with fixes. You will get email notification about update.
I have also used a font, PT Sans, which I’ve set to be Light and italic. It is viewing correctly in WordPress but appears very large and in bold on the site. Thanks
Hi there,
Could you please give me your site link, I need to check your site source to see where is the problem with font. Just let me know you selected for which part, body or headlines?
Regards
Sure, it is BeckiewhitemanSLT.co.uk. It has happened with headlines H1 and H4
Weird, try this, add below code to Theme Options > Additional CSS:
h1, h2, h3, h4, h5, h6 {
font-weight: 100
}
I have set the XTRA theme to be responsive under general settings but it is not adapting for iPad and iPhone. On Firefox on an Android phone it is not scrolling either. Are there other settings? Thanks
Hi there,
Please go to Theme Options > General Settings > Responsive and once turn it OFF then turn it ON and save options. This should fix the problem.
Let me know whats result.
Regards
It has worked perfectly, thanks
Hello, widget Facebook not found: http://prntscr.com/iwh04i
Hi there,
Thanks for reporting this issue. We will release new update on Wednesday and will fix problems.
If you want this fix faster, Please send message via my profile page contact form.
Regards
SeekNess, I’ve the same problem with the colors. Generally I love the theme! Very customizable and very easy to build the website.
Hi there,
We have this fix on our next update and will release new update soon. For now please send message via my profile page contact form, I will give you fixed file.
Regards
Hello there! I have simillar problem like Chrlls03, but with Gym Demo. Every change in General Styles – Primary Color are not done when published. Always getting that default red/orange color. Regards
Hi there,
We have this fix on our next update and will release new update soon. For now please send message via my profile page contact form, I will give you fixed file.
Regards
OK…i will send now, thx BTW…must say that theme is great…nice work
Thanks. I sent file to your email.
I did as you described. Now can change colors on pages but not color on Slider revolution too. I manually changed font color, but cant change that default red/orange from animation. You can see on somborkayak.club Regards
Please take a look at this shot: https://drive.google.com/file/d/1TjiXXRACRZ2u0eKvvdZ-NKyfrzK1goMh/view?usp=drivesdk
Thx…youre best
