1255 comments found.
After a little problem with the installation, fast support and a good solution, thumbs up nice.
We’re appreciate your comment.
Hello, Congratulations on your work, please would like in the next update put option sticky menu for upper, main and lower columns. Because sometimes it is necessary to leave the top menu and main sticky. It would be possible ? Thank you!
https://s26.postimg.org/vkzbfgsdl/menu.pngHi there,
Do you mean two row sticky at one time? Example sticky for Header and Bottom of Header?
Regards
exactly would it be possible?
Yes, but we need more time to think and do best way. In the next 1-2 days we will release new update and after it we will start working on another update and will add this new sticky to theme
It will be great! Thank you…
Finally, I have set a button in the Contact7 form to be orange but it is appearing blue. All settings on the button appear to be orange. Is there a way of changing the form text to white as I’d like to use it on a dark background? Thanks
Hi there,
Yes, when you’re editing your page, edit contact form 7 pro element, and all parts have separate style kit, Please take a look at This Shot
Regards
That has worked, thanks. I’m still having the problem with my buttons randomly turning blue when the site is saved or refreshed.
I’ve just refreshed the page again and the form text has disappeared, so I assume it is black again
It seems we have a problem with theme colors on theme options. We will release new update tomorrow with fixes. You will get email notification about update.
I have also used a font, PT Sans, which I’ve set to be Light and italic. It is viewing correctly in WordPress but appears very large and in bold on the site. Thanks
Hi there,
Could you please give me your site link, I need to check your site source to see where is the problem with font. Just let me know you selected for which part, body or headlines?
Regards
Sure, it is BeckiewhitemanSLT.co.uk. It has happened with headlines H1 and H4
Weird, try this, add below code to Theme Options > Additional CSS:
h1, h2, h3, h4, h5, h6 {
font-weight: 100
}
I have set the XTRA theme to be responsive under general settings but it is not adapting for iPad and iPhone. On Firefox on an Android phone it is not scrolling either. Are there other settings? Thanks
Hi there,
Please go to Theme Options > General Settings > Responsive and once turn it OFF then turn it ON and save options. This should fix the problem.
Let me know whats result.
Regards
It has worked perfectly, thanks
Hello, widget Facebook not found: http://prntscr.com/iwh04i
Hi there,
Thanks for reporting this issue. We will release new update on Wednesday and will fix problems.
If you want this fix faster, Please send message via my profile page contact form.
Regards
SeekNess, I’ve the same problem with the colors. Generally I love the theme! Very customizable and very easy to build the website.
Hi there,
We have this fix on our next update and will release new update soon. For now please send message via my profile page contact form, I will give you fixed file.
Regards
Hello there! I have simillar problem like Chrlls03, but with Gym Demo. Every change in General Styles – Primary Color are not done when published. Always getting that default red/orange color. Regards
Hi there,
We have this fix on our next update and will release new update soon. For now please send message via my profile page contact form, I will give you fixed file.
Regards
OK…i will send now, thx BTW…must say that theme is great…nice work
Thanks. I sent file to your email.
I did as you described. Now can change colors on pages but not color on Slider revolution too. I manually changed font color, but cant change that default red/orange from animation. You can see on somborkayak.club Regards
Please take a look at this shot: https://drive.google.com/file/d/1TjiXXRACRZ2u0eKvvdZ-NKyfrzK1goMh/view?usp=drivesdk
Thx…youre best
please told me how to import the demo
best regards
it so easy, thank you
Hi there, I need some help. When I’ve blank page and click on the button “add template” it’s loading the templates continuously and cannot see them. This happens when using WPBakery Page Builder.
Regards
Hi there,
If you have any 3rd plugins please deactivate them except theme plugins. Then test templates. If you still get same result, let us know.
Regards
Hi, Thank you for the answer. No, only I’ve the theme’s plugins. Screenshot -> http://prntscr.com/iwfayr
It seems something not loaded correctly, Did you also checked it on back-end editor?
Also please while you are opening template modal. open your browser console and if you get any error, send it for me. Thanks
Howdy. I am having an issue with the Theme Options.. None of the buttons are active throughout the entire customizer. For ex: I can’t upload a logo, as the “upload” button does nothing. How can I resolve this?
Hi there,
Have you any other plugins except theme plugins active on your site? It may there is a conflict or JS error on your customize page.
Regards
Is this theme really GPL?
Hi there,
Not completely, Just files included in the theme folder are GPL and not plugins.
Regards
I basically have the same problem.
Colour adaptions are only made in the preview sector and not on the website after Publihing. And after trying some few colours the preview sector doesnt make any changes as well.
I am using the Theme. ; Agency.
I am not familer with CSS and all that. Just beginner Wordpress.
Hope you can help me out!
Hi there,
You are totally right about this matter. I added it to our next update list and soon we will fix and release new update.
Thanks for reporting.
Regards
Hi again,
Could you please send message via my profile page contact form, I want to send fixed file to you.
Regards
Done!
Hi I have just purchased your theme and imported the Construction demo. I am using the Revolution Slider on the homepage, but I need to change the size of it (smaller height), as I don’t want it to cover the full page when accessing the website, so that other elements can be showcased from the start. I checked the Slider Revolution settings but I cannot seem to find where is that possible to do. I would greatly appreciate if you could help me out with this, as it is very important. Thank you in advance! Best regards, Andreea.
Nevermind, I managed to solve it. Thank you anyway! Congrats for the theme, very well executed!
Hi there,
If you think this theme needs some additional helps in any specific parts, Please give us a favor and let us know. http://xtratheme.com/help/Regards
Hello,
I have purchased this theme and when I trying to activate it I am getting an 500 error.
Please help. http://finplus.co.in/new_websit/Hi there,
Error 500 is a general error related to server PHP memory or sometimes PHP version. Please upgrade your PHP to 7 or at least 5.6 and also increase your PHP memory limit to 128M
WordPress recommended PHP 7.2 https://wordpress.org/about/requirements/
Regards
Hello, how do I update WPBakery Page Builder to version 5.4.7?
Hi there,
You can delete it and install new version from Appearance > Install Plugins
Or send message via our profile page contact form, We will send it to you.
Regards
and how do I find the top and left offset value of my image to correctly place the hotspot icons?
what tool should I use?
FYI, your first contact template (the gray one) does not work. It doesn’t show anything.
Edit hotspot then try to drag hotstop ( While hotstop modal is open ), it will automatically change top and left offset values.
I will check contact form and will fix it soon.
May I know how do I center all of my content in my page? Thank you
How do I change the hotspot with image instead of icon? I have tried to use a background image in the setting but it only shows a black dot without any image. Would you like to help me solve this issue? Thank you
FYI again, there is a small error on your Contact Form 7 Pro element. I have tried to use it and it gives me an endless scrollable page. I think you have forgotten an end trail in your php code.
Please, also add the preset layouts for contact forms just like in your demos. Because there is no preset installed in your element. Thank you
Hi again,
I don’t know what element you have on your page, if you tell me what elements you added, then i can help you for making them center on your page.
Currently its not possible for adding image instead icon, We have this feature in update list and in version 1.3 or 1.4 we will add option for using image instead icon.
Could you please give me link to example of scrollable page with CF7 Pro? I need to see how it does problem.
Regards
Hello, I have contacted you through the “Contact Author” form in the support section. Please answer my question. Thank you very much
Hello, I have just realized that my page is not responsive at all.I have tried with many screen sizes but it won’t resize the page to the correct size. Please see my site address I had given you at the author contact form. Thank you very much
See this image:
my scroll page is also hidden, I can not find my scroller at the right of the page. How do I show it again?
I can only scroll my page with my mouse wheel and it is very annoying.
Hi there,
About responsive, go to Theme Options > General Settings > Responsive and once turn it off then turn it on, then save options. It seems your responsive option not saved correctly.
About scrollbar, Its unknown issue, Please go to Theme Options > General Settings > NiceScroll and turn it OFF. Then test your site. If still have same problem, send your site login credential via our profile page contact form, We will check your site.
Regards
Thank you very much, your solution for the responsive page works perfectly.
I bought 2 licenses so far. Excellent theme. I am waiting patiently for a music demo. Please add them.Thanks in advance.
Hi there,
Thank you We will add new demos soon, Still working on new update and demos.
Regards
Hello! Thanks for this new theme. Loving how customizable it is.
Trying to figure out how to have an additional row in the footer. Currently I have a menu in the “top of footer” and a copyright notice in the “bottom of footer”. I’d like to have another row in between that contains my social icons. (all centered). Is this possible?
Maybe I’m just not understanding properly how to add new rows….
Hi there,
Its not possible currently but we have this plan for future updates, We need more time to decide about how to increase number of rows. I have a solution for you.
1. Create a new page and just add Icons and Socials element in center mode
2. Go to Appearance > Widgets and add Page Content widget to Footer 1
3. Go to Theme Options > Footer > Footer Widgets and change styling of footer widget, Also change footer layout to 1/1
Regards
But please do something about the SSL issue. Thanks!
Hi,
Go to Theme Options > Header > Logo and change logo https:// to http://
Please take a look at this shot: https://drive.google.com/file/d/1p7YA5CAEa28hXK_AIjECn9vo7_-DKpQK/view?usp=drivesdk
Or upload logo manually, you can download logo here: http://xtratheme.com/spa/wp-content/uploads/sites/18/2017/06/logo5.png
Regards
We will update theme soon and will fix SSL issues. Regards
Hello, I am having a small problem with demo. I chose the spa demo but the logo on the demo is not appearing when I import the demo.
Hi there,
Could you please give me your site link? Do you have SSL on your site?
Regards
Yes I do have SSL activated on the site. Is that be a problem?
The site is under construction. But could the SSL be a problem?
Actually when you imported demo, logo in theme options stored with http:// and comes from our server to your site.
You can simply go to Theme Options > Header > Logo and replace logo.
PS. We know there are some issues with SSL certificates, So we’re working on the new update and will fix issues soon.
Regards
Yes, I tried to replace the logo, but it still doesn’t show. I guess it is the SSL issue. Kindly fix it as soon as possible:). I just bought another licence for the theme, because I like it’s ease of customability. I will try to reinstall the theme and the logo. If it doesn’t work I will get back to you. Thanks.
Well it shows now:)
