23226 comments found.
I bought the theme with the integrated WP Bakery plugin. The WP Bakery update is already due a few weeks now. When will the them with the included plugin be updated?
Hi,
Please download the updated plugins from the link below: https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
How long after 3rd party software do we wait before you release an update? Such as Visual Composer?
Hi,
Please contact us through our support system so we will update the plugin for you.
Thanks.
Hi,
Please download the updated plugins from the link below: https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
Thanks.
is affiliate system and Payment EMI included?
Hi,
First of all thanks for showing your interest in Porto WordPress.
And as you know that we have used woocommerce plugin in our theme and woocommerce has its default functionality for Payment and affiliate you can learn more about woocommerce here: https://docs.woocommerce.com/document/managing-products/ and you can read about our theme and compatible plugins with our theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
i registered to support but no confirmation email was send to me.. i send a email to newsmartwave but still waiting for answer.
Hi,
Sorry to say that dear but we have not received your email can you please send an email again newsmartwave@gmail.com and please write your Envato name on your email as well.
Thanks.
Dear Sir, I registered on Support System, but I am unable to create account there.
Dear Sir, on the homepage http://www.ppcsurrey.ca/wwas/, I want to change black background (on hover) to blue : http://prntscr.com/iz6j7r Could you please help. Thanks
Hi,
Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color value as per your requirement your issue will solve.
.thumb-info:hover .thumb-info-title {
background: red !important;
}
And please share your product purchase code to this email: newsmartwave@gmail.com so we will create a support account for you.
Thanks.
Thank You, Sir! I appreciate your quick help
Most Welcome 
If you do not mind, can you please leave 5 stars rating for our Theme and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
Hello, to install demos, the Envato app is required and to receive updates from the WordPress panel?
Hi,
First of all thanks for showing your interest in Porto WordPress.
And to install demos Envato App is not required you need to check system status from Porto >> system status and make sure that not a single label remain as red background if yes then solve it first then after that install/activate all the required/recommended plugins from Porto >> Plugins and then after that just got to Porto >> Install demo and click on install button.
And you can update your Theme via Cpanel/FTP.
Thanks.
Hi. Quick View is only working when user is loged in. If the user us logged off, I get an error. I did some search arrownd and apears that ajax is configured to work only with logged in users. How do I fix this?
Hi,
We have tested the latest theme and did not find this issue. You can also check our demo with the latest theme here: http://www.portotheme.com/wordpress/porto_landing/ http://www.portotheme.com/wordpress/porto/shop1/I think this is the plugin conflict issue with the 3rd party plugin. Please check your browser console first if you find any issue then please send us your site login details through our support system so we will check and solve the issue.
Thanks
Hi There, first of all, I love this theme. You guys did a great job!!!!! I need a little help. My top menu gonna be the main menu. The background colour is white. When i hover the menu links the background going to be blue. But what i want is that when the menu active i want the background blue too. But somehow i cant do that. I tried with some css code to. Does someone have any idea? Thanks!
Hi,
Can you please share your site URL and send us the screenshot which color do you want to change? So I will give you the correct CSS code.
Thanks
Hi, I send the email to nicework125@gmail.com. I haven’t got any answer yet. Can you just tel did or did not receive. If did not then can you tell me the correct email address? Thank you!
Hi,
Please contact us through our support system by clicking on below given button not on that email address because it is only for customization services.
Thanks.
hello, i have installed and set stripe payments but doesn’t work
look here—>. http://prntscr.com/iyu96g
Thank you
Hi,
We have not tested this plugin yet with our theme and it’s not possible to guarantee 3rd party plugins for us, but we think that if the plugin is coded perfectly it should work with any WooCommerce theme like Porto. You can also confirm from the plugin author.
We give our dedicated support for the theme issues not for the 3rd party plugins. Please ask the plugin author to solve this issue on your site. I hope you can understand our limitations and policy.
Thanks
The stripe payment it’s woocommerce plugin
Hi,
But it is not included in our theme and we have not yet tested it with our theme so it’s better to contact the plugin author.
Thanks for your understanding.
facebook for developers iframe code to show facebook page on site is not working on porto .. why ?
Hi,
Everything is working fine in our latest them. I think there is an issue with any 3rd party plugin confliction with the theme. PLease deactivate all the 3rd party plugins you have installed other than theme required plugins, I hope your issue will be solved.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hello,
Once I purchase theme, how many times can I use it? You have a lot of demo included, so is it allowed to make many projects purchase this theme just once.
Thank you.
H9i,
First of all thanks for showing your interest in Porto WordPress.
All ThemeForest products allow One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).
So regardless of a number of clients, license works with the number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:
https://help.market.envato.com/hc/en-us/requests/new There is no unlimited usage license.Thank you
Hi,
Help needed! My Purchase Code isn’t working anymore ?!?It says: Invalid code, or corresponding Envato account does not have Porto purchased.
Hi,
Please update your theme to the latest version in which we have removed the registration tab so no need to registering the theme before using it. You can easily use it without registering it.
But Before an update please take the complete backup of your site current version.
And there are some design changes as well in our latest update so you can check it here: http://www.portotheme.com/wordpress/porto_landing/
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Thanks.
Hi,
It’s a clean installation and not working. Can someone help?
Hi,
Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi, can you tell me if this theme in NL(dutch) language is?
Hi,
First of all thanks for showing your interest in Porto WordPress.
Yes, you can easily translate the theme to the NL Dutch Language. After purchasing our theme just contact us through our support system so we will provide you the latest translations files you just need to upload those files to wp-content/languages/themes your site will be completely translated to the Dutch language.
Thanks.
Hi,
I have a question below :
In the front page i create Porto Featured Product and Porto Recent Product later on i want to hide/remove the stars and also quick view button on product loop. Maybe you can see the print screen :
http://prntscr.com/iyfj9sOn the woocommerce setup i set product rating = false and then i experiment to create some functions but not working. Maybe you can tell me about the fucntions for hide/remove the stars and also quick view button on product loop. Thanks
Hi,
1. To hide the rating stars from the products please use this custom CSS code:
ul.products li.product .rating-wrap, ul.products li.product-category .rating-wrap {
display: none !important;
}
2. You can hide the Quick View Button from Appearance >> Theme Options >> Woocommerce >> Product Archive >> Hide Quick View Button
http://prntscr.com/iyj4rh
OR
Use this Custom CSS code to hide the Quick View Button:
.quickview {
display: none !important;
}
Thanks
Hi, I am trying to edit my theme with Elementor but looks like nothing works. I am not going to keep buying recommended software etc to be able to build my website. Please advise how do I edit the theme without WPBakery
Hi,
Sorry to say that we do not offer 3rd party plugin support, we only deal with the theme related issue, not for the 3rd party plugins. You have to ask the plugin author support for this issue.
We have not tested this plugin yet with our theme and it’s not possible to guarantee 3rd party plugins for us, so we think that if a plugin is coded perfectly it should work with any WooCommerce theme like Porto. You can also confirm from the plugin author. This is the best info we can provide at this stage.
Thanks
Hello,
I am using “Porto member” and check “Enable Ajax Load”
Please advise where to translate “more member” in Porto Member?
Please see at https://hocceo.com/khoa-hoc-truong-phong-nhan-su-chuyen-nghiep/
and take a look a screen shot: https://hocceo.com/porto_member.png
Thank you so much
Hi,
Have you translated the theme files? And where you have uploaded the theme translation files I mean in which folder?
If you have not added the theme translation files into your site then please translate the theme files found in wp-content/themes/porto/languages folder and after translation please upload them to the same folder. http://newsmartwave.net/wordpress/porto/documentation/#translationAnd also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Is there a way to disable the mini-cart Popup? I’d like to see the ability to just click on the mini-cart which takes you to the Cart page.
Hi,
Sorry to say that this is not possible with the help of Theme Options. As you already know that we have used Woocommerce plugin in our theme and this is the default functionality of Woocommerce Plugin.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
How do you resize the product images? its too big!
Hi,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
I’m trying to Reorder the Product Category Dropdown in the Search Bar: By default it appears to be alphabetical, so I ordered Products > Categories in the order I want and now, they are no longer alphabetical, but they are also not in the order I placed them in. I read another post where it was suggested to install the Simple Custom Post Order plugin but WooCommerce already provides a way to drag and drop the Product Category order and they are in the order I want, but not appearing in that order in the Search Dropdown. Using the Simple Custom Post Order, when I go to its Settings and check Product Categories, it actually changes the order in which I had already arranged them, so I unchecked that and they are back to the order I want…but not appearing that way in the Search Dropdown. In the Porto options, I do have “Show Categories” checked under the Search form, so they are indeed appearing, but not in the order I need. Can you provide some direction on how to order those the way I want? Thank you!
Hi,
Actually, we are using the Free YITH Ajax Search plugin in our theme for search option. The order option is only available in the Premium YITH Ajax Search plugin here: https://docs.yithemes.com/yith-woocommerce-ajax-search/premium-settings/search-form/ so if you want to use that order option you have to purchase the plugin otherwise there is no option in the theme to achieve this.
Thanks
Got it, thank you!
Hi there
I was looking at this page:https://www.newsmartwave.net/wordpress/porto/shortcodes/icons/
and found all those icons, how do I use them on a text block I could not find the right shortcode for it…
I would at least recommend put an example on top of the page.
Hi,
When you edit that page you will find Raw HTML at the backend of that particular page. Then you need to search by editing Raw HTML element as shown in the below-given screenshots:
1. https://prnt.sc/iyc81e 2. https://prnt.sc/iyc822
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
