23226 comments found.
Hi,
It’s been about two weeks since I loaded one of your demos and I’ve been modifying the web pages to my liking but I’ve been able to realize that the theme is not working well after loading the demo.
It’s been slow and the color change modifications aren’t working.
I would be grateful if you could help me solve this problem.
Thank you.
Hi,
That is the cache problem, The best practice is when you are in development mode then disable all the cache plugins on your site and server too and remove site and server cache then finally check your site after removing the browser cache. hope your issue will solve.
OR
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
Thanks.
Hi, i can’t find the revolution slider demo files after downloading the porto theme
Hi,
We already enabled 1-click install for revolution content slider import. You can find that particular slider with the demo when you import it.
Thanks
How solv this problem above:
“Your theme (Porto Child) contains copies of outdated WooCommerce custom files. These files need to be updated to ensure they are compatible with the current version of WooCommerce. You can see which files are affected on the system status page. If you have any doubts, check with the author of the topic”...
Hi,
Actually, we have released our last Theme update on 22nd February 2018 and Woocommerce also released its last/latest update on the same day that is why two templates are outdated and our development team is working on the next Theme updated and soon within a couple of weeks you will find an update released without having an issue until that please be patience.
Thanks for understanding.
is Porto version 4.2.0 compatible with WooCommerce version 3.3.4 ? or do i need to wait for a new porto version before updating my WooCommerce ?
Hi,
Porto WordPress 4.2 is compatible with the latest version of Woocommerce 3.3.4 just two templates are outdated when you update the plugin and it makes no issue while you will use it and soon hopefully in the mid of this month you will also find an update released.
Thanks.
Hi,
First of all thanks for showing interest in the Porto WordPress theme.
We have not tested this plugin yet with our theme and it’s not possible to guarantee 3rd party plugins for us, but we think that if the plugin is coded perfectly it should work with any WooCommerce theme like Porto. You can also confirm from the plugin author. This is the best info we can provide at this stage.
Thanks for your time 
Hello, how to translate check-out in card menu ?
Hi,
Please read the documentation here about the theme translation: http://newsmartwave.net/wordpress/porto/documentation/#translationThanks
Hello.. For a long time i have had problems with opening to edit product, pages, posts and porto theme options, site hang and never stop loading unless i do a refresh etc. Problem did only appear in my live site where i am using SSL, my test site without SSL was fast and ok.
I have tested different SSL and deactivated all plugins, and today i found that deactivating Dynamic Featured Image plugin fixed the problem with product, pages and posts but not Porto theme options which still has loading problems even with all plugins disabled.
Installed SSL in my test site and now has the same problem there, Porto theme options hang and is problematic to open.
Any idea?
Brgds Rune
Further testing.. Deactivated ALL plugins and still problems to fully load theme options, especially after i have opened a product to edit just before. If i leave / close theme options with the custom CSS section open the problem is biggest, any other section of theme options seems to load ok if theme options closed when another section than custom css was opened.
I have also deactivated Porto functionality plugin and then the entire wp-admin was working a lot better, but still problems opening theme options if closed before from custom css section.
Deactivated porto theme and activated woo storefront and wp-admin was working smooth and a lot faster. So there is for sure something conflicting with Porto theme and SSL.
I get this as below when i open theme options: Slow network is detected. See https://www.chromestatus.com/feature/5636954674692096 for more details. Fallback font will be used while loading: https://test.arctic-fritid.no/wp-content/themes/porto/inc/admin/ReduxCore/assets/css/vendor/elusive-icons/fonts/elusiveicons-webfont.woff?v=2.0.0
Then when it hang and just load and load it has problems loading this .js: https://test.arctic-fritid.no/wp-content/themes/porto/inc/admin/ReduxCore/inc/fields/ace_editor/vendor/ace.js?ver=1522927194Renamed that ace.js file and now theme options loads with no problems in just 0.5 sec.
So i have now activated all plugins again and it seems like wp-admin works just 100%. I can without problems open posts, pages, products and theme options. Only problem is that the custom CSS in theme options no longer has its editor.
This means that the file ace.js somehow conflicts with SSL.
Then you know where to look
Brgds Rune
Hi,
Please check your PHP Max Input Vars it should be 3000your issue will solve if not then contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
All requirements is ok and green. Also tested with Max input vars 5000 with no luck. Works 100% ok without SSL.
Hi,
Can you please send us your site login details through our support system so we will check and solve the issue.
Thanks
Hi, I use Italian language. I activated the breadcrumbs and the word home (homepage) is translated into Italian as casa. How can I keep it in English, home?
Hi,
Please edit the Italian Language .po file and change the word Casa into Default Home then regenerate the .mo file again and upload both of them to the same folder as you did before. You can use the Poedit software for editing the languages files. https://poedit.net/
If your issue will not solve then please send us your site login details through our support system so we will check and solve the issue on your site.
Thanks
is it possible to replace the word “home” or “casa” with an icon?
Hi,
Just copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS. Your issue will solve.
.page-top.page-header-6 ul.breadcrumb>li.home a:after {
content: "\e883" !important;
font-family: 'porto' !important;
position: absolute !important;
left: 0 !important;
top: 0 !important;
text-indent: 0 !important;
}
you can see it header-6 is written just replace the number with the header number you are using and you can also change the code of the icon as per your requirement.
Thanks.
I uploaded the theme; however, I am getting an error message from WordPress that says, “The link you are following has expired”. I have already tried to download the file again. I downloaded the file with all the files and documentation, but only uploaded the porto.zip file. To do so, I followed these steps:
Log in to your WordPress admin area. Browse to Appearance > Themes. Click on ‘Add New’. Click ‘Upload’. Browse and select the theme zip file to ‘Upload’.
I have also tried to upload it directly into the server, but that was not working either.
How should I resolve the issue so that I can upload the theme to WordPress?
Hi,
Please follow the documentation here and the installation video as well, also please check the theme requirement as well: http://newsmartwave.net/wordpress/porto/documentation/#installThanks
Hello,
I followed the documentation and the video. After uploading the porto.zip file, I am receiving the error message. I am running version 4.9.5 of WordPress in Google Chrome on a MacBook running macOS High Sierra 10.13.3.
Hi,
Please try to install/update your theme by following the steps given below and if you will fail this time then contact us through our support system we will install the theme for you.
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Thanks.
Hi, in homepage ive entered a widgetised sidebar, that contain all product’s categories and subcategories. Is it possible to keep the list of categories only, not subcategories too, open by default? Ty
Hi,
Sorry to say that it is not possible with the theme options. You can not open by default all the time you should click on the product category to open it up.
Thanks
Hi, Thanks for the smooth theme – working on our e-shop. Would you give us a clue how to fix the %20 %2C and so on strings in the variation fields? We’re having issues with cyrillic encoding in the same fileds. For example we’re getting fileds like: 7%2C4%20%u043A%u0412%u0442%20/%2032%20%u0410%201%u0444. Encoding and everything works generally – the problem is with variation fields only. Thanks
Hi,Our development team is working on the new update and soon you will find an update in which you will find this problem solved so until that please be patience.
Thanks for your understanding.
Do you have any information on the update release date? We need to publish our shop already and if this option doesn’t work, we don’t really have a working online store…
The update will release by end of this week.
Thanks
Hello,
Don’t want to be annoying but we still can’ use our online shop. Any news on the release?
Hi,
Our new release is almost ready to go you will find it in the next coming week until that please be patience.
Thanks.
Update – WPBakery Page Builder plugin, why do not update plugin regularly?
Hi,
Please download the updated plugins from the link below: https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer and update it on your site and you will find it in the theme with the next update released soon.
Thanks.
Malicious files detected.
The details of the files that were detected to be malicious
/wp-content/themes/porto/inc/plugins/importer/data/shop8/content.gz
HostGator have blocked outbound ports.
Hi,
We have tested our latest theme and do not find any malicious file please see this screenshot: http://prntscr.com/j0kpft if you have an issue then contact us through our support system so we will check and solve the issue for you.
Thanks.
Could you please tell me when the next update will be released?
I’ve noticed that since update 4.2.0 that the mobile menu requires custom CSS alterations to make sure it is centered evenly in background and header. You can see an example here: https://i.imgur.com/G7lGJau.png It is inconvenient to have to fix and should be addressed by your developers.
Could you also please consider adding more Mobile Theme Options and AMP page styling? Having to download a separate plugin to add AMP styling to the pages could be easily added to the Porto Theme Options. It is also important to SEO and would be greatly appreciated by your customers.
I would also like to request that your ticket and support system respond to my application to create an account on the SW-THEMES Support on the SmartWave site. I have purchased multiple licenses of Porto and would like to setup support accounts for the different clients I have. It is incredibly frustrating to have to wait extended periods of time to create an account, let alone have a support ticket answered.
I don’t want other potential customers to read this and be deterred from purchasing this theme. Porto is a robust, well made theme and with the proper plugin and hosting combination, can function and perform as an elite website. I have no problem recommending this theme to DIY clients and friends.
Hi,
Sorry for the inconvenience but our development team is working on the new update and hope you will find an update in the middle of this month with solved all the problems until that please be patience.
I am forwarding your suggestion as a feature request to our development team and in future updates, they will look through it.
If you are unable to create an account on the support system then just email us your issue along with your product purchase code which has not expired support period so we will set a support account for you. email: newsmartwave@gmail.com
Thanks.
Hi,
Currently i’m using wpml to create multi lang CMS (English, Arabic, Indonesian) please guide me for implement WPML lang switcher in your theme like this screen shoot https://prnt.sc/j0apd0
And then guide me again about implement right to left if lang switcher change to arabic. I need your support for multi lang implement. Thanks .
Hi,
You can turn on or off lang switcher from Appearance >> Theme Options >> Header >> View Currency switcher. Please see this screenshot for better understanding: http://prntscr.com/j0kjto and when you select the Arabic language the site will also shift to RTL automatically if not then contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Hi,
Thanks about your support, the instruction running well i just change the Language Switcher Position = “Default” and Show WPML Language Switcher HTML = “No”.
I have the question related RTL:
Your theme is posible switch the layout if i chose arabic language like this http://prntscr.com/j0t0yg (i’m using RTL layout tester to describe my question) by the way i was test translate the home page the result is the layout not switch like the print screen, even becoming like this http://prntscr.com/j0t4he.
I hope you can support for my issue. Thanks .
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.
Thanks.
Hi,
Currently i’m develope on localhhost, what about that ?
Thanks.
Hi,
Our Porto theme is fully compatible with the WPML and support RTL as well when you will select the RTL language from Settings >> Site Language. But for the WPML plugins settings please ask the plugin author support for the above issue. I hope they will guide you properly.
Thanks for understanding
Hi,
Do you mean if user choose Arabic (multi lang) the theme layout automatic switch to RTL like this https://prnt.sc/j0t0yg (i’m using RTL layout tester to describe my question) ?
Thanks.
Hi,
Yes of course when you choose Arabic (multi lang) the theme layout automatic switch to RTL.
Thanks.
Hi,
I test WPML using demo content the result is layout automatic switch but why my WP dev not switch ?. It is issue on your theme or WPML plugin ?. Thanks.
Hi,
I’m sorry for the last comment, the layout is worked. Not working because i installed RTL teste, after disable the plugin the layout automatic switch to RTL if the user choose Arabic lang. But i have some problem about the layout, at the home page in original lang (english) the menu bar located on the left (sidebar) but after create translation to arabic the menu bar located on top like this https://prnt.sc/j1br1t
The issue related to your theme or plugin ? If your theme please tell me about workaround. Thanks
Hi,
I think you have not selected the sidebar layout from the page options. Please edit the Arabic Language page and select the layout as with sidebar then the will show on the sidebar. For more help please send us your site login details through our support system so we will check and solve the issue.
Thanks
NO support from this seller even after opening so many tickets they just want your money and ask you to extend the support but when it comes to actual support that’s what they reply :
“We are experiencing higher than normal Tickets volume and apologize for any inconvenience.”
Our website is down because of this seller !
Hi,
Sorry for the inconvenience but Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and now we are working on support and soon you will find the reply of your ticket once it resolved until that please be patience and we have to solve all the customers issues that is why it took some time.
Thanks for your understanding.
Just to be clear we contacted you during your business hours and since then 3 days passed already : tickets/28451
It’s important that users here understand the kind of support your provide here .
Hi,
We have replied your ticket on daily bases and yesterday we also replied your ticket the reply is attached below:
It is your mod_rewrite issue please contact your hosting provider for asking about mod_rewrite, your URL is not working because of mod_rewrite please read WordPress doc here https://codex.wordpress.org/Using_Permalinks this is not our theme issue this is the server issue you are facing.The issue you are facing is not our Theme issue but it is your server issue so finding an issue which is not the Theme issue always took some time.
So please reply your ticket if you have an issue.
Thanks.
Of course it is ! After using the ” Using_Permalinks ” we discovered that the only way using your theme is using the index.php in the middle of each URL , You knew the issue before requested us to pay for support , Can you or cannot solve the issue ? if not please refund us .
Hi,
As we told you above that that the issue you are facing is not the Theme issue it is your server issue and also provide you the solution as well now that issue will only be solved by your hosting provider so please ask your hosting provider to solve it for you and without extending support extension we are unable to check/solve/provide solution to an issue to the customer because we have to follow the Envato policy.
Thanks for your understanding.
I don’t see demo Home Landing Page(http://www.portotheme.com/wordpress/porto/) in the Install Demo of Porto. please help me?
Hi,
This landing demo page is not available for installation as a Demo on your site. You can install other demos listed in the Porto >> Install Demo Section.
Thanks
Can you send me?
Hi,
Sorry to say that it is not possible to send you that page. That page is only to show the demo pages and feature of the Porto theme. You can easily create that page by using the different VC elements and custom CSS code.
Thanks and sorry for the inconvenience.
Hello,
I am not able to remove the 2nd Slider “Welcome To Porto”, Where I can remove this one? Only my slider is active (Slider Revolution). I even removed all uploaded theme pictures but the slider stays on my page. Thanks for your help!
Problem solved!
Sound’s Great!
That you have solved your issue by yourself.
Thanks for contacting us.
Have a great day.
I have been entering product pages and need to reorder the products so that they appear in a more logical order. How do I do this?
To add additional information to my message, we need to order the products on their respective category pages in a specific order, not by alphabetical or by most recent product added. We’ve added the Simple Custom Post Order plugin and then we went to Products in the backend and clicked on a specific category and re-arranged and drag and dropped the products like we want, but they do not appear that way on the front end of the website. In looking at how they actually display, it seems they are ordered by Product ID # and that is “over-riding” our re-ordering using the Simple Custom Post Order. How can we get the products to appear on the front end in the way we arrange them per category in the back end? We can provide WP login if needed. Thank you!
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Thank you for a great theme! And the question: I’m a little confused, thought those demos were like page templates. But they are just like separated themes. Do you have a suggestion about my situation: I wanted to use Classic demo template with, for example, resume page with Resume demo template and so on. Does it mean I have to make custom templates for resume page by myself? Or is there a simple way? Thank you so much, Kate
Hi,
Please install the primary demo you want to use on your live site and install the resume demo on the localhost then just create the new page on your primary live site. Now go to localhost edit the page you want on the live site and copy and paste that page code to the live site newly created page you will find your necessary page to live site.
Hope you can understand.
Thanks.
Yes, but I was hoping there is a simple automatic (if you can say so) way of doing that, especially for dynamic pages. Thanks anyway, and hope you’ll think about that in future releases.
Hi,
Sure I am forwarding your suggestion as a feature to request to our development team and in future updates they will look through it and that is the only way to do it if you are unable to do it then contact us through our support system with your site WP Admin Login details so we will do it for you.
Thanks.
