Hi,

We have replied your ticket on daily bases and yesterday we also replied your ticket the reply is attached below:

It is your mod_rewrite issue please contact your hosting provider for asking about mod_rewrite, your URL is not working because of mod_rewrite please read WordPress doc here https://codex.wordpress.org/Using_Permalinks this is not our theme issue this is the server issue you are facing.

The issue you are facing is not our Theme issue but it is your server issue so finding an issue which is not the Theme issue always took some time.

So please reply your ticket if you have an issue.

Thanks.

Of course it is ! After using the ” Using_Permalinks ” we discovered that the only way using your theme is using the index.php in the middle of each URL , You knew the issue before requested us to pay for support , Can you or cannot solve the issue ? if not please refund us .

Hi,

As we told you above that that the issue you are facing is not the Theme issue it is your server issue and also provide you the solution as well now that issue will only be solved by your hosting provider so please ask your hosting provider to solve it for you and without extending support extension we are unable to check/solve/provide solution to an issue to the customer because we have to follow the Envato policy.

Thanks for your understanding.

Hi,

This landing demo page is not available for installation as a Demo on your site. You can install other demos listed in the Porto >> Install Demo Section.

Thanks

Can you send me?

Hi,

Sorry to say that it is not possible to send you that page. That page is only to show the demo pages and feature of the Porto theme. You can easily create that page by using the different VC elements and custom CSS code.

Thanks and sorry for the inconvenience.

Problem solved!

Sound’s Great!
That you have solved your issue by yourself.

Thanks for contacting us.
Have a great day.

To add additional information to my message, we need to order the products on their respective category pages in a specific order, not by alphabetical or by most recent product added. We’ve added the Simple Custom Post Order plugin and then we went to Products in the backend and clicked on a specific category and re-arranged and drag and dropped the products like we want, but they do not appear that way on the front end of the website. In looking at how they actually display, it seems they are ordered by Product ID # and that is “over-riding” our re-ordering using the Simple Custom Post Order. How can we get the products to appear on the front end in the way we arrange them per category in the back end? We can provide WP login if needed. Thank you!

Hi,

Can you please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.

Thanks.

Hi,

Please install the primary demo you want to use on your live site and install the resume demo on the localhost then just create the new page on your primary live site. Now go to localhost edit the page you want on the live site and copy and paste that page code to the live site newly created page you will find your necessary page to live site.

Hope you can understand.

Thanks.

Yes, but I was hoping there is a simple automatic (if you can say so) way of doing that, especially for dynamic pages. Thanks anyway, and hope you’ll think about that in future releases.

Hi,

Sure I am forwarding your suggestion as a feature to request to our development team and in future updates they will look through it and that is the only way to do it if you are unable to do it then contact us through our support system with your site WP Admin Login details so we will do it for you.

Thanks.

Hi,

Please download the updated plugins from the link below: https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

Hi,

Please contact us through our support system so we will update the plugin for you.

Thanks.

Hi,

Please download the updated plugins from the link below: https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

And as you know that we have used woocommerce plugin in our theme and woocommerce has its default functionality for Payment and affiliate you can learn more about woocommerce here: https://docs.woocommerce.com/document/managing-products/ and you can read about our theme and compatible plugins with our theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399

Thanks.

Hi,

Sorry to say that dear but we have not received your email can you please send an email again newsmartwave@gmail.com and please write your Envato name on your email as well.

Thanks.

Hi,

Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the color value as per your requirement your issue will solve.

.thumb-info:hover .thumb-info-title { background: red !important; }

And please share your product purchase code to this email: newsmartwave@gmail.com so we will create a support account for you.

Thanks.

Thank You, Sir! I appreciate your quick help

Most Welcome

If you do not mind, can you please leave 5 stars rating for our Theme and Technical Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.

Thanks for contacting us. Have a great day

Hi,

First of all thanks for showing your interest in Porto WordPress.

And to install demos Envato App is not required you need to check system status from Porto >> system status and make sure that not a single label remain as red background if yes then solve it first then after that install/activate all the required/recommended plugins from Porto >> Plugins and then after that just got to Porto >> Install demo and click on install button.

And you can update your Theme via Cpanel/FTP.

Thanks.

Hi,

We have tested the latest theme and did not find this issue. You can also check our demo with the latest theme here: http://www.portotheme.com/wordpress/porto_landing/ http://www.portotheme.com/wordpress/porto/shop1/

I think this is the plugin conflict issue with the 3rd party plugin. Please check your browser console first if you find any issue then please send us your site login details through our support system so we will check and solve the issue.

Thanks

Hi,

Can you please share your site URL and send us the screenshot which color do you want to change? So I will give you the correct CSS code.

Thanks

Hi, I send the email to nicework125@gmail.com. I haven’t got any answer yet. Can you just tel did or did not receive. If did not then can you tell me the correct email address? Thank you!

Hi,

Please contact us through our support system by clicking on below given button not on that email address because it is only for customization services.

Thanks.

Hi,

We have not tested this plugin yet with our theme and it’s not possible to guarantee 3rd party plugins for us, but we think that if the plugin is coded perfectly it should work with any WooCommerce theme like Porto. You can also confirm from the plugin author.

We give our dedicated support for the theme issues not for the 3rd party plugins. Please ask the plugin author to solve this issue on your site. I hope you can understand our limitations and policy.

Thanks

The stripe payment it’s woocommerce plugin

Hi,

But it is not included in our theme and we have not yet tested it with our theme so it’s better to contact the plugin author.

Thanks for your understanding.

Hi,

Everything is working fine in our latest them. I think there is an issue with any 3rd party plugin confliction with the theme. PLease deactivate all the 3rd party plugins you have installed other than theme required plugins, I hope your issue will be solved.

And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.

Thanks for your understand.

H9i,

First of all thanks for showing your interest in Porto WordPress.

All ThemeForest products allow One license for each domain on which you will install the theme (sub-domains or multisite installation does not matter though).

So regardless of a number of clients, license works with the number of domains. So if you are building 10 websites, you need to purchase 10 regular licenses for that etc… These are license usage policy of ThemeForest (and we have no control on this), you may wish to confirm from Themeforest here:

https://help.market.envato.com/hc/en-us/requests/new There is no unlimited usage license.

Thank you

Hi,

Please update your theme to the latest version in which we have removed the registration tab so no need to registering the theme before using it. You can easily use it without registering it.

But Before an update please take the complete backup of your site current version.

And there are some design changes as well in our latest update so you can check it here: http://www.portotheme.com/wordpress/porto_landing/

Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:

1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.

Your theme will be updated easily.

Thanks.

Hi,

It’s a clean installation and not working. Can someone help?

Hi,

Please contact us through our support system with your site WP Admin Login details so we will check and solve the issue for you.

Thanks.

Hi,

First of all thanks for showing your interest in Porto WordPress.

Yes, you can easily translate the theme to the NL Dutch Language. After purchasing our theme just contact us through our support system so we will provide you the latest translations files you just need to upload those files to wp-content/languages/themes your site will be completely translated to the Dutch language.

Thanks.

Hi,

1. To hide the rating stars from the products please use this custom CSS code: ul.products li.product .rating-wrap, ul.products li.product-category .rating-wrap { display: none !important; } 2. You can hide the Quick View Button from Appearance >> Theme Options >> Woocommerce >> Product Archive >> Hide Quick View Button http://prntscr.com/iyj4rh

OR

Use this Custom CSS code to hide the Quick View Button: .quickview { display: none !important; }

Thanks

Hi,

Sorry to say that we do not offer 3rd party plugin support, we only deal with the theme related issue, not for the 3rd party plugins. You have to ask the plugin author support for this issue.

We have not tested this plugin yet with our theme and it’s not possible to guarantee 3rd party plugins for us, so we think that if a plugin is coded perfectly it should work with any WooCommerce theme like Porto. You can also confirm from the plugin author. This is the best info we can provide at this stage.

Thanks