23242 comments found.
Hi, do you offer a step by step checkout process? Example: Overview, Login, Address, Shipping, Payment. Or can you suggest a plugin? Thanks Serge
Hi,
As you know that we have used Woocommerce Plugin in our theme and woocommerce has it’s default functionality and it does not allow step by step checkout process like you want so it is not possible with the help of Plugin or Theme Options so you can use any third party plugin for that but as your own risk.
We have searched and finds some plugins for you:
1. https://wordpress.org/plugins/wp-multi-step-checkout/
2. https://wordpress.org/plugins/yith-woocommerce-multi-step-checkout/
3. https://yithemes.com/themes/plugins/yith-woocommerce-multi-step-checkout/Please teste these plugins with your site and check which one works perfectly for your site as we have not tested those plugins with our latest theme so we are unable to give you the guarantee.
Thanks for your understanding and contacting us.
Hi, I used theme shop 15 (Porto theme). I have some problems: 1. When I click “Quick View” it don’t show thumbnail’s products (http://prntscr.com/j7hwa7). 2. When I click any product. It’s don’t show gallery like demo theme shop 15. And It’s don’t zoom when I move mouse on the thumbnail (http://prntscr.com/j7hwx2 ) 3. I can’t custom skin layout (I can’t change menu color, footer background color,...)
Hearing from you soon. Thanks so much!
Hi,
We have tested our latest Theme and do not find these issues you can check here on our demo as well: http://www.portotheme.com/wordpress/porto/shop15/ The issue you are facing is may be because of any third party plugin confliction or may be because of the customization on your site so for solving it we need to debug your site please contact us through our support system with your site Login details so we will check and solve it for you.
Thanks.
I am interested in porto theme but I have a question Is the theme version 4.3.0 compatible with WPML package ( with all its plugins ) ? because a lot of people in WPML forum say that when they try to activate WooCommerce Multilingual plugin they get white screen in all pages of the website and their websites broke please do not say that it is fine with the plugin because the problem exists and I faced it with a client (friend) of mine please help me with this problem as I want to buy the theme but I am afraid from facing the same problem
Hi,
First of all thanks for showing your interest in Porto WordPress.
And as you know our latest Theme is fully compatible with the latest WPML Plugin and we have tested our Theme with the latest WPML Plugin and do not find an issue but we have not tested the latest Theme with all its plugins or Addons so we have not given you the guarantee and if you want to use any third party plugin on your site you can use it at your own risk. You can furthermore find the compatible Plugins list with our Theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
Thanks.
Привет! После обновления возникли проблемы с сайдбаром
Hi,
Can you please explain your issue more clearly if possible with the help of screenshots.
Thanks.
I have the last version of the theme and is a really nice and well done theme! But when I try to edit a attribute with color on a woocomerce product the terms list don’t appear is this normal?
Thanks.
Hi,
Can you please send us the screenshot of the issue and share the URL where you will not get the list of the attribute on the single product page.
Thanks
Well i have found the reason to many of your problems that appear around with your different customers websites and NOT in your demos. The most ridiculus thing i have ever seen.
I did a new clean install on one of my old domains. Installed everything from scratch. Then imported the shop2 demo which i am using in my other sites and found that site was looking not good but ok and similar to your demos. Still many issues to fix, like the mega menu where colums does not work, all show up in one line and going long way outside the container width + +.
Then i went into theme options and there i found 120 lines of custom CSS. I removed your custom css and ALL the issues as mentioned 100s of times before did appear???
How can you guys belive that when you release a theme update filled with issues (and you have solved all of them in your demos using custom css) that your customers should know about this necessary custom css????
Go ahead and remove all custom css from your demos, show your customers the truth and do NOT post here in the forum that you have checked your demos and can not find any issues as it is a BIG LIE.
Since v4.0 i have moved in 8-900 lines of custom css and now with v4.3.0 i need to move in another 100 lines of css to fix your terrible work.
Hi,
Can you please send us the screenshots of all the issues you have found in the theme. Thanks to test our theme and share these issues if we will find in our theme same as your given screenshots then we will solve it in our theme as well. But first we need the screenshots of all the issues.
Thanks
Also you can login to your demo shop2 and in the top navigation menu set the About Us link as child of the My Account link. Then you will see the same white arrow as added using custom css to the main menu drop down.
The custom css you have used interfere with the ui also in the top navigation menu.
When adding changes to main menu you must use #main-menu class to separate the changes from the other menus.
Anyway most of it can be fixed with more custom css, not a good solution. The biggest issues is the backend SSL conflict with porto that makes backend hang/block now and then and make it not possible to work easily. Tested now with many themes and everything works ok til i activate porto.
Then ofcourse the issue with the missing availability messages for variable products is important to fix and attribute buttons issues.
Another serious issue i have pointed out many times and many weeks ago and you just said that you had tested your theme and could not find this issue.
If checking some of today/yesterday forum posts you will find other getting the same issue.
As mentioned i have setup a fresh install using shop2 demo and when i go to edit a attribute (Products -> Attributes) we get a fatal error from ”/wp-content/themes/porto/inc/content_types/product.php on line 275”
This fatal error is found in my now 4 installs since version with the new attribute selector using buttons and colors was released.
Hi,
For the SSL issue please use the Really simple SSL plugin, I hope your issue will be solved.
For the Attribute issue, I think you have not updated or uploaded the theme correctly. Please re upload the theme via Cpanel to avoid the file damage.
Thanks
All site themes uploaded via cpanel or ftp. Latest install was uploaded several times via cpanel.
You can not see the issue other than if you click to edit / configure attribute terms the page loads without the terms list. Please check your forum and you will see other having the same.
Check out @Avnoconn post in this forum.
OR simply check your code and you will see that too few arguments is passed. And this is causing the fatal error.
The fatal error can be fixed using the below updated code:
Set these as empty: ( $tag = '', $taxonomy = '' )
In line 275 of ”/wp-content/themes/porto/inc/content_types/product.php”
function porto_add_product_attribute_color_fields( $tag='', $taxonomy='' ) {
echo '<table class="form-field">';
porto_edit_tax_meta_fields( $tag, $taxonomy, porto_get_product_attribute_color_fields(), true );
echo '</table>';
}
Hi,
I deleted dummy products and now I don’t have 12 featured products on my home page. How do I set new products as featured on my home page? I’m using shop9.
Thanks in advance
Hi,
You have to use these two elements showing in this screenshot: http://prntscr.com/j7a5zm and set the Porto Product Category element setting like showing in this screenshot: https://prnt.sc/j7a608 and then check your site hope you will not find an issue. But for all of that you must have some products on your site and Product categories assigned to those products as well.
Thanks.
After updating it to latest 4.3.0, there is a problem in Mobile Sidebar which become visible in Desktop screen just below Footer Area.
In desktop I have two Sidebar, one in normal position just left of content area and other is at extreme bottom of page.
In mobile, I can see a huge white space at extreme bottom of footer.
So temporarily, I switched OFF the Sidebar for Mobile from Porto Theme Option Panel (Option > General > Show Sidebar in Navigation on mobile: OFF). Its fixed the bottom area issue but in my mobile the Sidebar is not visible.
Hi,
We have tested our latest Theme and do not find this issue, the issue is at your end it must be any third party plugin confliction issue or cache issue or your server mismatch requirements with the themes causing damage to theme files.
So we have to debug your site but after extending your support extension because Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
same problem is being reported by other user also https://themeforest.net/comments/19310137
Hi,
Please check our demo site on mobile & Desktop: http://www.portotheme.com/wordpress/porto_landing/ hope you will not find an issue which means the issue is at your end and like we said to that customer that it must be the third party plugin confliction issue.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
This problem pops up soon after the update. I can fix it myself if I have an clue but if I again have to renew support only to get answer on this, itrs sad. I have two license.
Hi,
Please deactivate all the 3rd party plugins then check the site or I think you are using any cache issue. Please delete all the cache from your site, I hope your issue will be solved.
Thanks
Hi, I boought your template Porto four years ago from Themeforst. Template is now in version 1.1 and its not possible to update it anymore. I have problems with transfer to HTTPS and template has more errors. My question is: 1) Is it possible to update template to some current version? 2) If I buy your today version 4.2 of template from here is it possible to transfer my content from old version to new version without looses?
Hi,
Sorry to say that you are using the old porto theme created by “Spyropress”. Please contact with the theme author, we did not develop this porto theme. We have developed the porto theme with the author named “P-Themes”. We only give our dedicated support to our valuable customers. If you want to use the latest and updated porto theme then you have to buy new licensed theme from ThemeForest here: http://themeforest.net/item/porto-responsive-wordpress-woocommerce-theme/9207399 I hope you understand it.Thanks for contacting us.
Have a nice day 
more problems since this new theme update, now the product filters do not work as they should, on my site its almost completely random what products are being pulled in using the search filters, and, if, when on the category page and you click to change a filter it looses the category and just pulls in any random products, a complete mess now 
getting massive time outs on back end, since this update the admin side of my site is not working, pages wont load, unexpected errors dont update anyone, this release is a mess it seems
Hi,
Sorry to say that but we have tested our latest Theme and do not find an issue like you mention the issue is at your end and I think the issue you are facing is because of third party plugin confliction and mismatch server requirements with the latest Theme and Plugins if you have an issue then contact us through our support system with your site WP Admin Login details so we will check and solve the issues for you.
Thanks.
Hello, I add a custom icon to the menu as you say, by adding custom CSS, but it doesn’t work.What’s the reason, please?
Hi,
Please provide us your site Live URL and the CSS code that you have entered in Custom CSS through our support system so we will check and solve it for you.
Thanks.
site:http://desberry.com/ csscode: .wp-cusicon { background: transparent url(http://desberry.com/wp- content/uploads/2018/04/locketsicon.png) no-repeat center center; display: inline-block; width: 30px; height: 30px; } By the way i find slider revolutions Button hover does not work? what should i do?
Hi,
Please contact us through our support system with your site WP Admin Login details so we will solve it for you.
Thanks.
Hi, just a quick question (welll a quick one, dont think i need to purchase support to ask something like this or you should place a FAQ page for such questions) i have on my WP site Porto version 3.6.3 and want to update to the latest version on this theme. I already updated to WP 4.9.5, is there specific documentation to show us how to do that, or as a i have a Porto child theme, just by erasing the old Porto theme (v. 3.6.3) and uploading the new version of Porto theme would be good to go for updating to latest theme version, same procedure with plugins like Visual Composer, Ultimate Add Ons and Revolution Slider (that come with the theme) ?
Hi,
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements.
And after updating the Theme to the latest version just go to Porto >> Plugins and click on the update button our plugins will auto updated and remember the design of the Theme is also changed little bit you can check it on our demos here: http://www.portotheme.com/wordpress/porto_landing/
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanx all your suggestions, the update worked, and very good idea on Porto Functionality Plugin, it does the work of 3 plugins, so good for Performance to erase 3 plugins from the system, keep it up man!
Most Welcome
Thanks for your appreciation.
If you do not mind, can you please leave 5 stars rating for Theme & Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
Hey, yes gave you a good review (check latest reviews) You deserve it, great product and support! Thanx
Hi,
This is the third party plugin confliction issue please deactivate your site all the third party plugins and then check your site after removing the server/site and browser cache hope you will not find an issue if yes then contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Could you please send me the link to download Ultimate addons for visual composer the like at https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer is for an old version 3.16.21 that dates back to January 3, 2018 the new one i need is v 3.16.22 that came out April 11, 2018. see here https://changelog.brainstormforce.com/ultimate/
Hi,
Please wait a couple of days then contact us through our support system we will provide you the latest Plugin.
Thanks.
same thing with support ticket #26229 bug with Parallax and image as background with Show Divider …. still not fixed with this new porto version i reported this bug 3 months ago when on PortoVersion: 4.1.4… i even sent you a you-tube video about this bug…
support did say “Please wait as our development team is working hard on the new Theme update to compatible it”
well im now on porto v 4.3.0…and its still not fixed.
Hi,
The issue you are facing is not the bug this is the CSS issue and our developer is working on it and once it will be solved you will be notified with reply of your ticket until that please be patience.
Thanks for your understanding.
ok … 2 versions later and the option Copyright Position Center is still bugged…. (Theme options > footer > Copyright Position > Center) when will this be FIXED ! have a ticket about this since 2 months ago support ticket #26836 Copyright Position Center bug!!
they told me this would be fixed “Sorry and I apologize again that this is a problem in the theme and I am forwarding this to our development team and they will fix it soon with the new theme update” it has been 2 months … still not fixed.
i reported this bug back in Porto Version: 4.1.5v2 https://www.youtube.com/watch?v=vZluwQBtAFE&feature=youtu.beHi,
Your issue has been solved through the ticket. Please check the ticket now for reply.
Thanks
Hi,
I have a question about your latest update, is it possible if i am (hard)paste updated theme file into WP directory ? because currently i still develope on localhost. Thanks.
Hi,
You do not need to hard paste the code into WP Directories, If you want to make migration from localhost to server just use this plugin: https://wordpress.org/plugins/duplicator/ please read and follow the instructions written on the doc and please make sure before migration that your live server on which you want to place/run your site has perfectly matchy the latest Theme and Plugins minimum requirements.
Thanks.
Hello, i havent installed some updates, if i pay for item support would you install them all for 50 dollares or the price is for 1 update?
Hi,
Yes please contact us through our support system with your site Login details so we will install/update the latest Theme for you on your site but remember we only install the latest Theme version 4.3 not beyond it because those are the older versions have some issues and not compatible with the latest Plugins.
Thanks.
Hi, thanks for your work, I appreciate this theme. We have a problem about colors…. we tried many many options but we can’t change the color, e can do that only write down following that: After save the changes, will regenerate the css files (skin_1.css, skin_rtl_1.css) in /home/londrala/public_html/wp-content/themes/porto/css…... can we change colors in different and easy way please?
Hi,
That is the cache problem, The best practice is when you are in development mode then disable all the cache plugins on your site and server too and remove site and server cache then finally check your site after removing the browser cache. hope your issue will solve.
OR
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
Hope your issues will solve if not then contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi,
nothing. I changed all permission from 755 to 775 and 777 but nothing. I cancelled the cache from begin and nothing again. I trining to change colors from the options theme/skin/as below:
Skin After save the changes, will regenerate the css files (skin_1.css, skin_rtl_1.css) in /home/londrala/public_html/wp-content/themes/porto/css. Minify CSS
Button Style
Default
Borders Primary Color
Seleziona colore Transparent Primary Inverse Color
Seleziona colore Transparent
nothing…. I don’t know how to do to change colors in my theme…..
Could you help us please? Thank you so much
G.
Hi,
Can you please contact us through our support system with your site WP and FTP Login details so we will check and solve it for you.
Thanks.
Another messed up theme released today. Now i am really wondering what is going on, and why you do not fix all old issues before adding new problems.
1. The large search form in header still goes over 2 lines. 2. Contact info in mobile view still mess up the header. 3. The attribute buttons in single products now display parantheses ok but butons does not work, buttons are dead if attributes like Size M (20-24) is used. 4. If attribute dropdown is used the Clear selection link is misplaced. 5. If you select any of the variables of a product the price does not appear, only main price changes. Also the availability message does not appear on variable products, customer can not see if variable is in stock or not. 6. Still no box/frame around error/success messages so it looks like these important messages is just thrown into the page. 7. If you now hover the mouse over the main menu in header it does no longer open the dropdown above/on top of the menu line, it increase the height of menu line and make the entire page content to move down a few px. 8. Tabs in single products has dissapeared, just a single line of text and there is no padding in the content of tabs making it looking very bad and content falls very close to the sidebar content. 9. Border above product metas has dissapeared. 10. Still no color on the rating stars. 11. Any widgets used in single product sidebar still looks bad with no padding. Padding also missing for the toggle option. Just add the category to your single product sidebar and see for yourself. 12. If you have only 1 product in stock the add to cart button appear with the – + sign just in front. Old issue which looks bad. 13. Some buttons get a 2-3px border around on click and some buttons not. 14. Before the availability text there now appear this text string “Availability:” Why is that?? The availability text itself already explains the meaning of itself.
This is just what i have found after a quick look around and it is not at all what i have paid for. ALL issues i have always had to solve myself because support has not been able to see the issue or provide other fixes than custom css.
When i bought this theme some years ago it was because of its design. Today it is totally changed and not what i have bought. The termination of porto theme started sometimes after version 3.5.1 and since issues has just escalated and never beeing fixed.
Version 4.3.0 is the worse release since it all started.
Rune
You can compare my 2 sites here – My old and OK site: https://www.arctic-fritid.no and the new install using version 4.3.0 here: https://test.arctic-fritid.no
Then start on the frontpage, look at the main menu in header and see how the fadedown of the popup works. Then look at the sidebar in archive pages and sidebar in single product pages. And ofcourse the content / tabs etc. in the single products. Start with the test site (using v4.3.0) then compare with my old live site.
It is a terrible view/difference..
Hi,
The issues you are facing is just the CSS issues and those issues occur because of the server requirement not meet the latest Theme and Plugins minimum requirements or because of Custom work you have done on your site or because of the Theme is not uploaded/updated properly that is why those issues occur.
If the issues are the Theme issues then that must appear on our Demo sites: http://www.portotheme.com/wordpress/porto_landing/ you can check our demo sites as well: http://prntscr.com/j76vha
And new update always took some new things/design that is why the new updated Theme is changed the little bit in design as compared to 3.5.1 version.
And finally please contact us through our support system with your site Login details so we will solve your issues.
Thanks.
Well.. I have been working with WC plugins for years and know all about requirements and cache. Server settings is way above your requirements and my test site has NO customizations. And i always test by installing through envato plugin and if issues found i re-install using ftp and cpanel.
If you look through ALL your demos you will find issues, very old issues. But not all because your demos does not use category widget in single products or largs search form without category selector. (the latest was found in shop13 or 14 earlier but now its ok probably because the category selector is enabled).
BUT if you do a google search you will find MANY websites using Porto and with the same issues i have pointed out + a lot more issues.
To all your design changes i just have to say that when i am using lots of money purchasing a red car i do expect that car to stay red til myself and no other than myself decide to change the color.
Also with v4.3.0 the backend / wp-admin has been a lot slower than before if SSL is in use. Porto settings hang for minutes and block for other options.
I have a ticket about this but you have looked into the problem 2 times without even see the problem. Server tech has looked into it, WC support and others and all have directed the problem to Porto theme. Which is easy to understand because the only plugins/themes in use is the required ones. And if i deactivate porto everything works perfect.
Please use 2-3 hours and go through your forum here, check your demos and you will find every single issue over and over again.
Hi,
Can you please send us the screenshot of all issues through our support system with your test login site so we will check and solve all the issues.
As we already told you that we did not find these issues in our latest theme.
Thanks
