23251 comments found.
Hi, just a quick question (welll a quick one, dont think i need to purchase support to ask something like this or you should place a FAQ page for such questions) i have on my WP site Porto version 3.6.3 and want to update to the latest version on this theme. I already updated to WP 4.9.5, is there specific documentation to show us how to do that, or as a i have a Porto child theme, just by erasing the old Porto theme (v. 3.6.3) and uploading the new version of Porto theme would be good to go for updating to latest theme version, same procedure with plugins like Visual Composer, Ultimate Add Ons and Revolution Slider (that come with the theme) ?
Hi,
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Shortcode, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements.
And after updating the Theme to the latest version just go to Porto >> Plugins and click on the update button our plugins will auto updated and remember the design of the Theme is also changed little bit you can check it on our demos here: http://www.portotheme.com/wordpress/porto_landing/
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Thanx all your suggestions, the update worked, and very good idea on Porto Functionality Plugin, it does the work of 3 plugins, so good for Performance to erase 3 plugins from the system, keep it up man!
Most Welcome 
Thanks for your appreciation.
If you do not mind, can you please leave 5 stars rating for Theme & Support by going here: http://themeforest.net/downloads It will allow us to release more updates and provide dedicated support in future. It would encourage our work a lot. If you like our Theme and Support.
Thanks for contacting us.
Have a great day
Hey, yes gave you a good review (check latest reviews) You deserve it, great product and support! Thanx
Hi,
This is the third party plugin confliction issue please deactivate your site all the third party plugins and then check your site after removing the server/site and browser cache hope you will not find an issue if yes then contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Could you please send me the link to download Ultimate addons for visual composer the like at https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer is for an old version 3.16.21 that dates back to January 3, 2018 the new one i need is v 3.16.22 that came out April 11, 2018. see here https://changelog.brainstormforce.com/ultimate/
Hi,
Please wait a couple of days then contact us through our support system we will provide you the latest Plugin.
Thanks.
same thing with support ticket #26229 bug with Parallax and image as background with Show Divider …. still not fixed with this new porto version i reported this bug 3 months ago when on PortoVersion: 4.1.4… i even sent you a you-tube video about this bug…
support did say “Please wait as our development team is working hard on the new Theme update to compatible it”
well im now on porto v 4.3.0…and its still not fixed.
Hi,
The issue you are facing is not the bug this is the CSS issue and our developer is working on it and once it will be solved you will be notified with reply of your ticket until that please be patience.
Thanks for your understanding.
ok … 2 versions later and the option Copyright Position Center is still bugged…. (Theme options > footer > Copyright Position > Center) when will this be FIXED ! have a ticket about this since 2 months ago support ticket #26836 Copyright Position Center bug!!
they told me this would be fixed “Sorry and I apologize again that this is a problem in the theme and I am forwarding this to our development team and they will fix it soon with the new theme update” it has been 2 months … still not fixed.
i reported this bug back in Porto Version: 4.1.5v2 https://www.youtube.com/watch?v=vZluwQBtAFE&feature=youtu.beHi,
Your issue has been solved through the ticket. Please check the ticket now for reply.
Thanks
Hi,
I have a question about your latest update, is it possible if i am (hard)paste updated theme file into WP directory ? because currently i still develope on localhost. Thanks.
Hi,
You do not need to hard paste the code into WP Directories, If you want to make migration from localhost to server just use this plugin: https://wordpress.org/plugins/duplicator/ please read and follow the instructions written on the doc and please make sure before migration that your live server on which you want to place/run your site has perfectly matchy the latest Theme and Plugins minimum requirements.
Thanks.
Hello, i havent installed some updates, if i pay for item support would you install them all for 50 dollares or the price is for 1 update?
Hi,
Yes please contact us through our support system with your site Login details so we will install/update the latest Theme for you on your site but remember we only install the latest Theme version 4.3 not beyond it because those are the older versions have some issues and not compatible with the latest Plugins.
Thanks.
Hi, thanks for your work, I appreciate this theme. We have a problem about colors…. we tried many many options but we can’t change the color, e can do that only write down following that: After save the changes, will regenerate the css files (skin_1.css, skin_rtl_1.css) in /home/londrala/public_html/wp-content/themes/porto/css…... can we change colors in different and easy way please?
Hi,
That is the cache problem, The best practice is when you are in development mode then disable all the cache plugins on your site and server too and remove site and server cache then finally check your site after removing the browser cache. hope your issue will solve.
OR
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
Hope your issues will solve if not then contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi,
nothing. I changed all permission from 755 to 775 and 777 but nothing. I cancelled the cache from begin and nothing again. I trining to change colors from the options theme/skin/as below:
Skin After save the changes, will regenerate the css files (skin_1.css, skin_rtl_1.css) in /home/londrala/public_html/wp-content/themes/porto/css. Minify CSS
Button Style
Default
Borders Primary Color
Seleziona colore Transparent Primary Inverse Color
Seleziona colore Transparent
nothing…. I don’t know how to do to change colors in my theme….. 
Could you help us please? Thank you so much
G.
Hi,
Can you please contact us through our support system with your site WP and FTP Login details so we will check and solve it for you.
Thanks.
Another messed up theme released today. Now i am really wondering what is going on, and why you do not fix all old issues before adding new problems.
1. The large search form in header still goes over 2 lines. 2. Contact info in mobile view still mess up the header. 3. The attribute buttons in single products now display parantheses ok but butons does not work, buttons are dead if attributes like Size M (20-24) is used. 4. If attribute dropdown is used the Clear selection link is misplaced. 5. If you select any of the variables of a product the price does not appear, only main price changes. Also the availability message does not appear on variable products, customer can not see if variable is in stock or not. 6. Still no box/frame around error/success messages so it looks like these important messages is just thrown into the page. 7. If you now hover the mouse over the main menu in header it does no longer open the dropdown above/on top of the menu line, it increase the height of menu line and make the entire page content to move down a few px. 8. Tabs in single products has dissapeared, just a single line of text and there is no padding in the content of tabs making it looking very bad and content falls very close to the sidebar content. 9. Border above product metas has dissapeared. 10. Still no color on the rating stars. 11. Any widgets used in single product sidebar still looks bad with no padding. Padding also missing for the toggle option. Just add the category to your single product sidebar and see for yourself. 12. If you have only 1 product in stock the add to cart button appear with the – + sign just in front. Old issue which looks bad. 13. Some buttons get a 2-3px border around on click and some buttons not. 14. Before the availability text there now appear this text string “Availability:” Why is that?? The availability text itself already explains the meaning of itself.
This is just what i have found after a quick look around and it is not at all what i have paid for. ALL issues i have always had to solve myself because support has not been able to see the issue or provide other fixes than custom css.
When i bought this theme some years ago it was because of its design. Today it is totally changed and not what i have bought. The termination of porto theme started sometimes after version 3.5.1 and since issues has just escalated and never beeing fixed.
Version 4.3.0 is the worse release since it all started.
Rune
You can compare my 2 sites here – My old and OK site: https://www.arctic-fritid.no and the new install using version 4.3.0 here: https://test.arctic-fritid.no
Then start on the frontpage, look at the main menu in header and see how the fadedown of the popup works. Then look at the sidebar in archive pages and sidebar in single product pages. And ofcourse the content / tabs etc. in the single products. Start with the test site (using v4.3.0) then compare with my old live site.
It is a terrible view/difference..
Hi,
The issues you are facing is just the CSS issues and those issues occur because of the server requirement not meet the latest Theme and Plugins minimum requirements or because of Custom work you have done on your site or because of the Theme is not uploaded/updated properly that is why those issues occur.
If the issues are the Theme issues then that must appear on our Demo sites: http://www.portotheme.com/wordpress/porto_landing/ you can check our demo sites as well: http://prntscr.com/j76vha
And new update always took some new things/design that is why the new updated Theme is changed the little bit in design as compared to 3.5.1 version.
And finally please contact us through our support system with your site Login details so we will solve your issues.
Thanks.
Well.. I have been working with WC plugins for years and know all about requirements and cache. Server settings is way above your requirements and my test site has NO customizations. And i always test by installing through envato plugin and if issues found i re-install using ftp and cpanel.
If you look through ALL your demos you will find issues, very old issues. But not all because your demos does not use category widget in single products or largs search form without category selector. (the latest was found in shop13 or 14 earlier but now its ok probably because the category selector is enabled).
BUT if you do a google search you will find MANY websites using Porto and with the same issues i have pointed out + a lot more issues.
To all your design changes i just have to say that when i am using lots of money purchasing a red car i do expect that car to stay red til myself and no other than myself decide to change the color.
Also with v4.3.0 the backend / wp-admin has been a lot slower than before if SSL is in use. Porto settings hang for minutes and block for other options.
I have a ticket about this but you have looked into the problem 2 times without even see the problem. Server tech has looked into it, WC support and others and all have directed the problem to Porto theme. Which is easy to understand because the only plugins/themes in use is the required ones. And if i deactivate porto everything works perfect.
Please use 2-3 hours and go through your forum here, check your demos and you will find every single issue over and over again.
Hi,
Can you please send us the screenshot of all issues through our support system with your test login site so we will check and solve all the issues.
As we already told you that we did not find these issues in our latest theme.
Thanks
Could you please send me the link to download Ultimate addons for visual composer version 3.16.22
Hi,
Please download the latest version of plugins from the link below: https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, latest VC wasn’t added in theme update. Only RevSlider.
Hi,
Please download the latest version of plugins from the link below: https://smartwave.freshdesk.com/solution/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
Thanks.
Guys, thanks for the update – variations fixed and other interesting fixes/upgrades. Would you please help – our footer disappeared. Everything we have in the Block is there – the footer position just don’t show at all. Thanks!
Hi,
We have tested our latest Theme and do not find an issue if you have an issue then contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Found it – the setting in Appearance > Widgets > Footer Widget 1 had disappeared – we added the block and slug there and it reappeared. Thanks!
Sound’s Great!
That you have solved your issue by yourself.
Thanks for contacting us.
Have a great day
Hi, is the theme compatible with WooCommerce 3.3.5. Thanks
Hi,
Yes the latest Theme update 4.3 is fully compatible with the latest version of Woocommerce.
Thanks. And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
ah ha, wait for longtime for a new demo, real estate added! hope you will add an online courses demo next time
Hi,
Thanks for your appreciation and we will work on new demos as well and in future, it will be integrated into the next coming Updates of the Theme.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Is this theme has build-in AMP or can compatible with any AMP plugins?
Hi,
All the compatible Plugins with our latest Theme list you can find here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi, it seems that latest version of Porto theme has problem on Safari with displaying columns. We have 2/3 + 1/3 columns site but on safari they are under each other. Can you please suggest any solution? Please see screenshot https://preview.ibb.co/iBEPe7/Sni_mka_obrazovky_2018_04_17_o_22_34_14.png Thank you in advance.
Hi,
Have you use the latest Theme and Plugins ?? If not then please update your Theme to latest version you will not find an issue if yes then contact us through our support system we will check it for you.
Thanks.
Iam using Shop 1 demo. I am changing Header and Header Top BG color and saving the changes but my changes dosnt effect. What should I do?
Hi,
That is the cache problem, The best practice is when you are in development mode then disable all the cache plugins on your site and server too and remove site and server cache then finally check your site after removing the browser cache. hope your issue will solve.
OR
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
And also Could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hi
this is so awesome theme. but if you can Compatibility this theme with Dokan Plugin i want purchase this theme.
Hi,
First of all thanks for showing your interest in Porto WordPress.
And you can find our Theme compatibility Plugins list here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399 on this page you can find all the compaitable/tested plugins list with our theme.
Thanks.
Yes, but the plugin is not in the list. So I said, please, coordinate with the Dokan plugin
Hi,
We have not tested that Plugin yet with our latest Theme but you can use it at your own risk if you will use our theme and I am forwarding your suggestion as a feature request to our development team and they will look through it but I am not giving you the guarantee.
Thanks.
Hi p-themes,
Did you receive my requests? Let me know if I can provide additional info.
Hi,
Sorry to say that but we do not have received your any ticket/email. If you have any issue contact us through our support system by clicking the below given button.
Thanks.
I’m not trying to go outside of marketplace, since I purchased it here. I requested a refund, can you take a look into my request? Thanks.
Hi,
Dear if you have any issue then let me know we will solve your issue.
Unfortunately, it’s difficult to proceed refund once you downloaded the template. Thanks for your understand.
And we have tested our latest Theme and do not find the issue if you have an issue then contact us through our support system we will solve it for you.
Thanks.
Hi,
I would start fixing issues, however I simply don’t have enough time. When I buy an item, I expect a working one. Previously I bought Porto HTML and Porto Drupal templates and they worked just fine.
The reason I request a refund is that this item is ‘malfunctioning’, as stated in many comments here. For example, simple change of color scheme does not reflect in the main menu. This is not cache or permission issue in my case.
Some other issues: “1. The large search form in header still goes over 2 lines. 2. Contact info in mobile view still mess up the header. 3. The attribute buttons in single products now display parantheses ok but butons does not work, buttons are dead if attributes like Size M (20-24) is used. 4. If attribute dropdown is used the Clear selection link is misplaced. 5. If you select any of the variables of a product the price does not appear, only main price changes. Also the availability message does not appear on variable products, customer can not see if variable is in stock or not. 6. Still no box/frame around error/success messages so it looks like these important messages is just thrown into the page. 7. If you now hover the mouse over the main menu in header it does no longer open the dropdown above/on top of the menu line, it increase the height of menu line and make the entire page content to move down a few px. 8. Tabs in single products has dissapeared, just a single line of text and there is no padding in the content of tabs making it looking very bad and content falls very close to the sidebar content. 9. Border above product metas has dissapeared. 10. Still no color on the rating stars. 11. Any widgets used in single product sidebar still looks bad with no padding. Padding also missing for the toggle option. Just add the category to your single product sidebar and see for yourself. 12. If you have only 1 product in stock the add to cart button appear with the – + sign just in front. Old issue which looks bad. 13. Some buttons get a 2-3px border around on click and some buttons not. 14. Before the availability text there now appear this text string ” – by another theme user.
So I would appreciate if you give me my money back and remove it from my download list. I will not use this theme in my projects in the future.Thanks.
Hi,
As we told you that Unfortunately, it’s difficult to proceed refund once you downloaded the template. If you have these issues in your site then please send us your site login details along with FTP through our support system so we will check and solve all of them for you.
Also, please make sure that you are checking the theme with the theme default required plugins not with many of the 3rd party plugins.
Thanks
Hi, I’m trying to import main demo content, but it’s being impossible. All the time the process get block at “Processing menus…”. I changed from PHP 7.2 to PHP 5.6 and nothing. I disabled all the plugins except the requires but nothing. I doubled your PHP requeriments: Time, memory, input vars… but nothing. What else can I do? I know the license it’s expired, but I couldn’t start the project earlier.
Hi,
Please check that all the required/recommended Plugins are installed/activated before importing any demo on your site from Porto >> Plugins. If not then install/activate all of them first then import any deo you will not find an issue and as you said that your server requirement is perfectly meet the Theme requirement so if after this if your issue will not solve then we need to debug your site but for that you have to purchase the support extension for getting further more support because this is the Envato policy and we/you have to follow it.
Thanks for your understanding.
