8669 comments found.
In theme options i’m running version 1.8.1.1 how can I see if there is a newer version. I have some issues with layerslider that needs updated.
Hi dengy, you find the new version of LayerSlider in the Uncode 1.8.2 (LayerSlider 6.7.6): https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update
Then please follow the dedicated update info: https://support.undsgn.com/hc/en-us/articles/214003805
Unfortunately updating template and plugins did not work. site: maefilm.dk vimeo header video is not playing on mobile. I get this: Error in event handler for (unknown): TypeError: Cannot read property ‘state’ of null at CSRecorder.onQueryStateCompleted Any suggestions?
Hi dengy! Maybe I don’t understand you but I don’t see any LayerSlider at your homepage. Please note that if you use tha native Uncode video background, video background on mobile is not an option: https://support.undsgn.com/hc/en-us/articles/115000721729
In case you can use Slider Revolution that is part of the theme and has this feature: https://support.undsgn.com/hc/articles/213457049
Hi, is it possible to remove the “Main Blog” and “Previous” and “Next” bar from the individual posts page? Thank you! If this is possible, could you send the CSS code?
Hi! If not specified in the Page Options please go to Theme Options > Post > Navigation > Navigation bar: activate to show the navigation bar: https://support.undsgn.com/hc/en-us/articles/213455429-Post
Under Appearances -> Menus -> “manage locations” tab. It states “Your theme supports 2 menus” if you create anymore then that, but not use them currently, it deletes the old menus. Can you help?
Thanks, Anthony
Hi! Not sure to understand your request, sorry. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately or at least ask for support with an account that have bought the product. Thank you! 
https://support.undsgn.com/hc
Hi, I’m trying to edit the template, I want to put my homepage with the “Portfolio Digital Designer” design, but I can not find a way to change the vertical slider images.
https://undsgn.com/uncode/homepages/portfolio-digital-designer/Hi estudioEs! Do you refer to the header or the slides? Anyway these are just the featured images of your portfolios: https://support.undsgn.com/hc/en-us/articles/214002745
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
All solved, thank you very much for the speed.
I have another problem, the map is not shown on my page, I have added the “Google Maps API KEY”, I add an element “Google maps”, I enter the “Latitude, Longitude” and it does not appear on my page.
a greeting
https://support.undsgn.com/hc
Good evening
we want to know several things about the template:
1) Is it possible to configure the template on fullscreen with border like this site: https://www.lenarcisseblanc.com/suites/suite-cleo/2) Is it possible to synchronize Booking.com and bookings of the site?
Thanks in advance. Cordially.
Hi Litoko and thank you for interest! 
1. Yes in Uncode you can have a frame border, this is just an example: https://undsgn.com/uncode/homepages/classic-firm/
2. What you mean exactly? A theme doesn’t have builtin Booking functionalities, do you need some Booking.com plugins? https://it.wordpress.org/plugins/search/booking.com/
Hello, do you offer a customization service? We have found a suitable solution for online booking. Looking forward to reading you, thanks in advance.
Hi Litoko! No sorry we don’t offer customisation services but we have the best partner you can find for customisations: https://support.undsgn.com/hc/en-us/articles/115000555209
Is theme have formatting for Woocommerce Sensei plugin?
Hi gantonr and thank you for interest!
No sorry we don’t have any extra styles apart the inherit styles, we try to keep the original framework as lean as possible.
but you have woocommerce style files?
Hi gantonr! What you mean exactly? Sorry but I really don’t get you.
The social icons have just stopped working i.e linking to the social channels…. any idea why? Seems odd that this also happened just as our ‘support’ expired …
Hi adwaiz, have you installed some extra plugins? A theme is a set of static files that definitely doesn’t broke itself. Anyway if you can share your live URL we can have a check if there are some errors.
Hi, it’s adwaiz.com
footer .footer-center .uncell {
height: auto;
}
footer .footer-center .uncell + .uncell {
padding-top: 18px;
}
Hi I run out of my license. Can i use posts filters to only show parent categories and not also the children one? only if i click on the parent it will show the children one.
I would also like to know if I can EXCLUDE a specific category from the build query.
Thanks
Hi luka04! Not sure to understand your request but to exclude some categories you just need to use the Categories (or Taxonomies) field and once loaded a category click on the ”+” to transform in the ”-”: https://undsgn.d.pr/MsWk91
Thanks for the reply. Is it possible to use filters in posts with isotope only for parent categories and not children one?
Hi! Not sure what you mean but if you refer to the filtering menu please consider that a filter menu shows all the categories applied to the element in the loop. So if you have children categories these filters will be shown, in case you need to hide with a few CSS. If you need help share your page link.
Hi Guys ! thanks for this amazing theme. it’s the first time i’m using wordpress and i choosed to create my website with uncode. I don’t know how to search what i’m looking for, i’m using the creative director demo and i try to use this kind of portfolio page carousel https://undsgn.com/uncode/homepages/classic-firm/#works
but i don’t understand how to reproduce it from the WPBakery page builder. can you please help me to understand how to use some element from different demo ?
and my last question. In my website i’m using bodyframe and when i go to my portfolio page, my navbar is sticky to the top but when i’m scrolling the navbar is under the bodyframe. How can i resolve this problem please ?
Thank you and have a nice day ! ^^Hi Dagio and thank you for appreciate Uncode!
The simpler method is to just copy this section with the Visual Composer Clipboard plugin (that is part of the theme) and paste in your page (when you import contents you have all the demos). Anyway don’t worry if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
oh perfect ! thank you so much !
Thank you for confirm!
Is there a way to switch the homepage pagination from numbers to ‘prev next’ like the post pages.
Hi lking31646 and sorry for delay! I’m sorry but I don’t understand properly what is the setup of your homepage without a check. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
I just installed theme, but sidebars are missing under Theme Settings -> Utilities. Is there a way to manually install them?
Hi lking31646! Not sure to understand your question, maybe we don’t have nothing officially called “Theme Settings”. Anyway to create sidebars you can follow this: https://support.undsgn.com/hc/en-us/articles/214002345
PS: if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
I bought this theme one year before. I have been developing a site into a subdomain test site. When I try to upload to final domain, I download the last template version and I see it doesn’t work because requires too much power like php max_input_vars. My server is asking me to upload my server with expensive costs. Is there any way to download other uncode wordpress versions instead last one? social links doesn’t save with new configuration requirements… 
Hi! It’s form version 1.0 that Uncode requires 3000 Max Input Vars, this is a pretty normal value for modern WordPress themes (just consider that some plugins require 1000 only for their own). I think you didn’t notice this since your developer subdomain offers 3000 and you see the message in green. What server are you? Most of host give you an acceptable 3000 with no extra costs and it’s something you can do with a single click.
Hello, one question, given your deep experience with woocommerce maybe you could help me.
Do you think is there a way to change checkout error messages style? They are all together at the top of the checkout, and I’m trying to put each error message under the label.
I’ve search everywhere for a solution, but I got nothing by now…do you have any suggestion about this topic?
Thanks for any reply!
Hi and sorry for delay! This is a default from WooCommerce and I don’t think there are plugins that you can install to modify this. This require lot of modifications, I found a few messages where WooCommerce team promise this for future releases.
In 1.7.6 you removed Live Search from Overlay Search. Why was this? Can I activate it again?
Hello!
Actually live search in overlay search bar wasn’t a feature from Uncode, it was due to some changes to the theme and the plugin, but Uncode can’t support it and if you saw it that was due to a temporary issue, sorry.
That said, though, if you would like to enable it, we can definitely help you, but there are some issues we can’t fix, unfortunately.
Take the file uncode/searchform.php and create a copy of it in your child theme (activate the child theme, of course). Remove from this copy these two parts: https://undsgn.d.pr/D5Shk4
In this way the overlay live search will start working again, but you’ll see problems with CSS levels, positions and when you scroll the page. You can fix the first problem (levels) with this CSS snippet:
#dwls_search_results {
z-index: 10000;
}
Paste it into your child theme or into “Theme Options -> CSS/JS -> CSS”.
Unfortunately we don’t have solutions for the other problems, that’s the reason why we have preferred to not support this feature.
Let me know, best
Is there a way to make the mobile menu text be UPPERCASE? Could not figure it out.
Hi and sorry for delay! In the Menu options there is a setting to make desktop/mobile menu Uppercase. If you need only mobile we can suggest a simple line of code. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi! Quick question, but I’m wasting time searching for something that is usually pretty easy to find. How can I add a Favicon to my site? Is it within the Theme Options? Thanks.
Hello!
The favicon is native of WordPress and you can change from Appearance > Customize > Site Identity: http://undsgn.d.pr/IRMv/3eEo5DHU
Hi,
First of all, I’ve purchased many template but Uncode is the best woocommerce template so far. The only issue I’ve been facing was Single Block settings. It has some issues while fetching data I can’t figure out why but it prevents all tabs on the browser. Hope you guys can solve the issue soon!
Hello and thank you for your feebback.
I’m pretty sure nobody else has reported this issue so far. Could you better describe the problem please, maybe with the help of some links or screenshots?
Please also allow me to remind you that, if you need more dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you in advance!
https://support.undsgn.com/hc
Is it possible, to also make the woocommerce cart button in the header directly lead to the cart? Currently the user needs to hover the icon and click on the “View Cart” button. But I want it this way: Hover on the cart icon opens the quick cart and click on the icon directly leads to the cart.
Is that possible and if not, can you implement an option for that?
Thank you!
Hi TheZoker and sorry for delay! No sorry actually this is not an option but in case we can suggest a quick code to link your cart directly in our Help Center.
Can you please share this link with me?
Hi TheZoker what you mean exactly? Do you refer to our Help Center? After the purchase please open a ticket and reference this message (or notify here when the ticket is opened): https://support.undsgn.com/hc/en-us
Alright, my client has a license, so I’ll tell him he should open a ticket
Ok perfect!
Hi Deebz! Don’t worry if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc
Hi, I have purchased your theme last year. I didn’t have time to continue working on it and started again this week, so I hope you can answer this question even tough support has expired. I was wondering if there is any way for horizontal and vertical images on the media carousel to have the same height such as seen here http://kenwheeler.github.io/slick/ on the variable width example. Thank you. And love your template. Best regards
Hi jorgegoss! No unfortunately this is not one of the options, in fact in dozen of different carousel example in our demos you never see this one, sorry. Width value is fixed for all images/thumbs of the carousels.
