Discussion on Uncode - Creative & WooCommerce WordPress Theme

Discussion on Uncode - Creative & WooCommerce WordPress Theme

By
Cart 136,982 sales
Recently Updated
Well Documented

undsgn supports this item

Supported

This author's response time can be up to 2 business days.

8685 comments found.

Is there a way to use different lightbox plugin? This one is very clumsy on a mobile device. Unfortunately I couldn’t capture my finger gesture on the screen, but still it looks irresponsive. https://youtu.be/97w9RBdevDY

Hi akirichev, unless you create your own modifications there is not a method to change lightbox plugin, this is too related to advanced theme features, anyway this is how the popular iLightbox works on mobile (it’s not supposed you have touch gestures).

Great! Just wanted to confirm that in 2018 still exists a “powerful lightbox plugin” and “the famous iLightbox” (as undsgn called it in comments) which doesn’t work on mobile properly. P.S. By gestures I don’t mean two finger pinch, jump twice and face your phone east, I mean swipe left / right which I believe is the most common way to view photos on a phone these days. Nevertheless I will write you a feature request.

Edit: The form for filing a feature request doesn’t work. Pitty

Thank you for note, it will be restored today, we migrated server 2 days ago and there are still a bit of adjustments. Anyway request received from your GMail.

Hello

We have an issue with elements( button like continue to checkout button). When giving the width 100% for devices under 570, it does not work. The css added is ok but not getting the full width. For device 570-750 the width is 100%.

Can you advice how to override the rule also for device under 570px?

Thank you

Hi, not sure if this is what you need without a check to your site but I think it’s this one:

.btn.checkout-button {
    width: 100%;
    transform: scale(1) !important;
}

Yes. That was what I needed. Thank you :)

Hi! I have activated the comments options but they don’t appear. How I can solve it?

I understand. I buy this theme for muy old busines and now is closed. And I use the same theme for my new business. I don’t remember if I use the support code before. I should buy another 6 months for Uncode support? I have already finished my website, if I can solve this, the website is really finished. I have another option?

Terms of use policy or support policy are not from us, these are from Envato and we as authors have to abide with theme (otherwise the support policy will be no-sense and any users should expect private support with support expired), btw when you buy a theme you have 6 months to report any issue. If you want to follow this wall and if it’s a new problem of Uncode some other user will report it and we will solve it promptly, but I do not think or know it because every user uses the comments in his blog.

I understand, i will do that you say, and if I don’t see any report like my problem I bought the 6 months support help. Thanks for all :)

Suggestion: Could there be a download button to download images in a media gallery… or an individual download icon for each image?

Hi mwfpro! Actually this is not an option of iLightbox, the popular lightbox plugin we use in Uncode, anyway feel free to send us a feature suggestion from here, thank you! https://support.undsgn.com/hc/en-us/articles/213714949

Will do! Thanks!

Ok received.

Hello, I cant upload the theme to WordPress. A message appears saying the link expired. My WordPress version is Version 4.9.6 and i tried both zip files uncode.zip and uncode-child.zip , thanks

Hi! This message means that you have some server limits that prevents you to upload a file of just 20mb, please ask your host to give you standard values. You can also show them this article: https://support.undsgn.com/hc/en-us/articles/214006185-Cannot-upload-the-theme
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! :)
https://support.undsgn.com/hc

Hi there, love the theme!

I’m using the menu with a button style which looks great on desktop but on the mobile menu the text inside the button is pushed to the left and not centered. Is there any way to fix this?

PS: thank you for appreciate Uncode!

Thanks, I’ve upgraded to the latest but still seeing it, here’s the link – http://greenway.crowdsauce.com/

Hi, try to paste this code in the Theme Options > CSS:

@media (max-width: 569px){
.main-menu-container .btn:not(input), .main-menu-container .btn-link:not(input){
-webkit-transform-origin: center;
    -moz-transform-origin: center;
    -o-transform-origin: center;
    -ms-transform-origin: center;
    transform-origin: center;
}
}

Hello. I am trying to log into my uncode wordpress accounts and I am getting an HTTP ERROR 500 notice when I go to /wp-admin. I can’t even log into my sites.. What’s going on?

I would just like to clarify that I have other themes for other websites and they are all letting me log in just fine. Just my sites with uncode are not working. On Chrome it is giving me the HTTP 500 error, on safari it just goes to a blank page.

Hi, when this happen? I don’t think you have this error from the beginning, in fact you bought Uncode more than 1 year ago, so I suppose this is a new error you are experience now, right? Anyway the 500 is for definition a server error, if this is is an error one Uncode you should see here about 38.000 similar messages. Have you tried to ask your host if they have changed something during time?

Hello! https://pizzarte.com/novo/ Check this out please. On the section “A nossa Ementa”, i have montserrat fonr weight 100. But it only works on chrome. On safari and firefox it puts the same bold weight as the text on top of it. Also, on the media carousel, the shadows are fine on chrome. But on safari/firefox the shadow stays limited by the parent div… How can i fix this?

Hi, sorry but you have this issue only now after more than 2 years that you bought our product or is this a new installation? We remind that if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! :)
https://support.undsgn.com/hc

I decided to redesign the website, is that a problem?

Hi, in the carousel setting (Module tab) there is an option to remove the Overflow from the carousel container, note that when you do this it will go side to side (there is not a method in HTML/CSS to set “only shadow visible”), so you’ll have something similar to this one: https://undsgn.com/uncode/homepages/classic-start-up/
No it’s not a problem if you redesign your site, just try to figure out if this is a possible issue with a recent theme update. Anyway we remind that when you buy an item on ThemeForest you have 6 months of support included that is a reasonable time to report any issue or design your website (https://themeforest.net/page/item_support_policy#whats-included-item-support). We as author have also to abide by the terms of contract with Envato (ThemeForest) which is to the customer and marketplace own interests. Please note that this wall is not for support, if you need our help is offered in our Help Center as suggested in the message above.

Background Jitter

Hey Guys, the background-attachment option fixed occurs a Jitter/flicker issue during scrolling. I found a fix but the div Elements don’t have ID Property to apply specific css attributes. Here is the full explanation of a GPU friendly fix for scrolling: https://www.fourkitchens.com/blog/article/fix-scrolling-performance-css-will-change-property/

Hopefully you will apply this for a future update and replace background-attachment with position attribute. Only thing is to add z-index to keep everything in order.

Don’t know what you modified but now is working here too on Chrome: https://undsgn.d.pr/0u6Ec5

:) I did nothing but the feature isn’t working on mobile right?

Hi, now you cannot have this CSS Background fixed on mobile, check some example you always see that is not possible: https://codepen.io/dropside/full/bxhke/

Awesome theme – love it. My only issue is that i am having “Invalid token. Error code 403.” when i am trying to register my theme. I have created the Token here and copied both the token and the purchase code. but it keeps giving me this 403 error “Invalid token. Error code 403.”. My support request has expire so i am unable to submit a ticket and i know that you do not reply to support issues here, but wondering if anyone else had this issue with the 403 token before and solved it reguarding registering the theme.

Thank you

Hi, one of our developers should have contacted you.

Got the message, they kindly explained the issue, seems like it may be on Envato’s end so i have contacted them as well.

Many thanks again!

Yes it seems, thank you for confirm!

Hi there!Thanks for your support so far. I would like to change my button text from white to black on hover, but somehow there are no options to change that in the button module. And the Uncode documentation did not show much on that. Hope to find out how to do that from you.

The button on mouse out is white outline with white text. And on hover, I want the button background to be white and text to change to black.

I don’t want to change it using Skin as it will change the colors of other elements of the site. Is there a CSS code for the same?

Hello!
You can achieve what you want by simply selecting the “dark skin” for the column containing the button and without assigning any color to the button itself.

If you don’t want to use the skin solution I’m afraid the only way is a custom CSS.

Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! :)
https://support.undsgn.com/hc

Is it possible to rename the product tabs “Description” and “Additional Information”?

Hi tenaciousB, these terms are default from WooCommerce plugin and there is not an option, without dealing with code modifications the best you can use is a translation plugin like Loco, in fact without create a real translation (this plugin is used to translate terms), you have to use Loco to create your own “translation” and modify these terms with every words you need: https://wordpress.org/plugins/loco-translate/

Thank you. I managed to figure it out by adding a function. I now have a question concerning the product category pages. How can I add a widget to the product category page? I get the following note when I try to do so via the Customize tab:

“Your theme has 9 widget areas, but this particular page doesn’t display them.

You can navigate to other pages on your site while using the Customizer to view and edit the widgets displayed on those pages.”

I’m trying to add a the “Filter by Product Attribute” widget to the category pages.

Hi tenaciousB, to style the Product Category page you need to work on the Theme Options > Products, without a check to your site is not possible help more, sorry. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! :)
https://support.undsgn.com/hc

Hi! Sorry to bother you a year after I have created a site with your theme. It is an amazing tool and an awesome product. I have noticed that Google has generated site links for my website. Some of them are for some uncategorized archives, specific pictures etc. – and if you click on one for example a site will open with only one picture, categories, creators… I do not want any of this items to exist; is there a way to remove them? Hopefully you can help me resolve the problem even though I do not have your support purchased any more. Thanks again for great theme and friendly help.

Hi tilen386 and thank you for appreciate Uncode! :)
Not sure what pages you refer, so for example if this is stuff from demo contents, anyway you can use the free Yoast SEO plugin to exclude specific pages or sections of your site from the search engines. Please note that after you do this you need a few days before these URLs are removed from Google (it’s not immediate).

Hi, thanks for help. Continue the awesome work :)

Hi tilen386 and thank you for confirm! ;)

Hi,

just bought your plugin and installed the “creative digital agency” demo. But the menu does not show … it is in the source code, but it’s black on black?

Hi! If you install demo contents properly you should have an exact replica of our demo just with placeholder images, are you sure you have not modified any options or you don’t have extra plugins during the import process. Anyway don’t worry, if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! :)
https://support.undsgn.com/hc

Hi, if I create a menu and place it in a page with Page Builder, the dropdown is not working. The options under Theme Options are only for the main navigation, is there a way to add dropdown function to another menu?

Hi! Sorry but I really don’t get you… basically any pages of our demo are created with the Page Builder, so the only possible reason is that you have some JavaScript issue related to possible extra plugins. Sorry just to understand, do you have this odd issue only now after more 2 years you bought or theme or is a new installation of Uncode?

Sorry I think I hadn’t explained myself well. I solved the issue in the meanwhile, it was about an internal conflict. It was about the old installation, but it was the first time I had used the WP Menu element in the Page Builder inside a page. Thanks!

Hi acroAC and thank you for confirm! ;)

How can I change the tab title color?

Hi abhishekchandra and sorry for delay! The tab color is the accent color of the site, if you need to modify the active voice to something else you can use this code:

.nav-tabs > li.active > a {
border-color: #0cb4ce !important;
}
.nav-tabs > li.active > a {
color: #0cb4ce !important;
}
Let us know if this helps!

I’ll try it out. Thank you for your prompt response!

Ok let us know! Pretty sure this is the problem.

Hi, I created a content block and the text heading is not responsive on an iphone 7 that is vertical. All other text is fine. See screenshot https://ibb.co/jqW2Xy.

I have turned on Mobile options in theme options.

Hi! As told in the other request if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! In fact if this is a new installation of our product you should also have another license that give you access to support services. Thank you! :)
https://support.undsgn.com/hc

Hi! As told in the other request if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! In fact if this is a new installation of our product you should also have another license that give you access to support services. Thank you! :)
https://support.undsgn.com/hc

The CSS and styles in our Theme Options won’t save. This is the error we got in error_log:

PHP Warning: Invalid argument supplied for foreach() in /wp-content/themes/uncode/core/inc/UncodeHotfix.class.php on line 36.

Could you please help us how to fix this! Thank you!

Hello,
that file isn’t available anymore since Uncode 1.8.0, so the problem you reported has been already fixed likely. We therefore invite you to update your theme version: https://support.undsgn.com/hc/en-us/articles/214001205-Theme-Update and check if the problem persists.

Let us know. Best.

Quedtion pre sales.Diference theme salient? Salient used studio templates, 200 pre modules design

Hi tecnologyuy and thank you for interest! :)
Comparing all features it’s too ling, anyway 2 are both popular themes, related to the studio templates, Uncode offers the complete Demo Import, this mean you can import 50 homepages and 200 internal pages and also the Selective Import (this mean you can import at any time any page): https://support.undsgn.com/hc/articles/214001065
Let us know if you need more infos!

Hello again! In general it looks very good, well optimized, the only bad thing is that with page speed google the results are low.

Hi,
is it possible to find results as images with the search bar?
Thank you,
best regards,
Nicola

Hi Nicola! What you mean exactly? I don’t think to get you, do you need images in the search or in the search page?

Hi! Sorry. I mean would like to view pictures in the search page. I’m considering to use the Uncode theme to create a photography archive. So if I search for example “city” would like to find photos that correspond with this keyword. Is it possible? Thank you so much. Nicola

Hi Nicola! Yes you can have in the search page any kind of layout thanks to the Content Block method, in our demo we use a search results without images, but here you can have images, Metro style, a carousel, etc etc. You can find more infos here: https://support.undsgn.com/hc/en-us/articles/213459549
https://support.undsgn.com/hc/articles/214006505
If you have problems to male this working just ask our Support Team.

by
by
by
by
by
by

Tell us what you think!

We'd like to ask you a few questions to help improve ThemeForest.

Sure, take me to the survey