I’ll try and will let you know. Thank you for now!

I got it!

But another problem arose. The buttons I have on my site have lost their color and animation functions. I tried to change or add new buttons and even then they did not go back the way they were before.

I have already used the previous theme (other than the child theme) and the problem still persists.

Any tips?

Hi fpavani, I’m sorry but it’s not possible to understand without a check to your site, the only thing we can think is that you are not compliant with the Max Input Vars in your System Status or you have permission problems? Sorry is this a new installation of Uncode or these issues happen all only now?

Hi thinkdm2! What error you have with our Help Center? Do you have a support expired message? This is not an error, according to Envato support policy it just alerts that your support period is expired. Anyway here you can find an article with a few suggestions for WP Rocket, I discourage to use this option, it’s true you get a few points on speed tests but then some JS cannot be init until the page is load: https://support.undsgn.com/hc/en-us/articles/115004168269

Hi mikeyc9! Without the possibility to check your site it’s not easy to help, can you please try this option if you use it inside a Content Block? https://undsgn.d.pr/FWr9Cw
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hey thanks! It got me 99% of the way there, still seems to be some padding at the top of the page: https://www.screencast.com/t/RZeEcfN269o3

I could modify the css, but I wondered if there is a cleaner way?

.main-container .row-container .row-parent { padding: 36px 36px 36px 36px; }

This fixes it:

.main-container .row-container .row-parent { padding: 0px 36px 36px 36px; }

Hi! Whiteout a check to your site it’s not easy to help. As suggested the best for support is to use the Help Center so you can share with us your website URL privately. Anyway try to open the row settings and set to 0px the custom padding top of this row.

Hi and thank you for appreciate Uncode!
Please have a check if the problem is the one described here: https://support.undsgn.com/hc/en-us/articles/360000130345-Visual-Composer-known-minor-issues
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

You are awesome! That works! Thanks a lot!

Hi and thank you for confirm!

Hi akirichev, unless you create your own modifications there is not a method to change lightbox plugin, this is too related to advanced theme features, anyway this is how the popular iLightbox works on mobile (it’s not supposed you have touch gestures).

Great! Just wanted to confirm that in 2018 still exists a “powerful lightbox plugin” and “the famous iLightbox” (as undsgn called it in comments) which doesn’t work on mobile properly. P.S. By gestures I don’t mean two finger pinch, jump twice and face your phone east, I mean swipe left / right which I believe is the most common way to view photos on a phone these days. Nevertheless I will write you a feature request.

Edit: The form for filing a feature request doesn’t work. Pitty

Thank you for note, it will be restored today, we migrated server 2 days ago and there are still a bit of adjustments. Anyway request received from your GMail.

Hi, not sure if this is what you need without a check to your site but I think it’s this one:

.btn.checkout-button {
    width: 100%;
    transform: scale(1) !important;
}

Yes. That was what I needed. Thank you

I understand. I buy this theme for muy old busines and now is closed. And I use the same theme for my new business. I don’t remember if I use the support code before. I should buy another 6 months for Uncode support? I have already finished my website, if I can solve this, the website is really finished. I have another option?

Terms of use policy or support policy are not from us, these are from Envato and we as authors have to abide with theme (otherwise the support policy will be no-sense and any users should expect private support with support expired), btw when you buy a theme you have 6 months to report any issue. If you want to follow this wall and if it’s a new problem of Uncode some other user will report it and we will solve it promptly, but I do not think or know it because every user uses the comments in his blog.

I understand, i will do that you say, and if I don’t see any report like my problem I bought the 6 months support help. Thanks for all

Hi mwfpro! Actually this is not an option of iLightbox, the popular lightbox plugin we use in Uncode, anyway feel free to send us a feature suggestion from here, thank you! https://support.undsgn.com/hc/en-us/articles/213714949

Will do! Thanks!

Ok received.

Hi! This message means that you have some server limits that prevents you to upload a file of just 20mb, please ask your host to give you standard values. You can also show them this article: https://support.undsgn.com/hc/en-us/articles/214006185-Cannot-upload-the-theme
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

PS: thank you for appreciate Uncode!

Thanks, I’ve upgraded to the latest but still seeing it, here’s the link – http://greenway.crowdsauce.com/

Hi, try to paste this code in the Theme Options > CSS:

@media (max-width: 569px){
.main-menu-container .btn:not(input), .main-menu-container .btn-link:not(input){
-webkit-transform-origin: center;
    -moz-transform-origin: center;
    -o-transform-origin: center;
    -ms-transform-origin: center;
    transform-origin: center;
}
}

I would just like to clarify that I have other themes for other websites and they are all letting me log in just fine. Just my sites with uncode are not working. On Chrome it is giving me the HTTP 500 error, on safari it just goes to a blank page.

Hi, when this happen? I don’t think you have this error from the beginning, in fact you bought Uncode more than 1 year ago, so I suppose this is a new error you are experience now, right? Anyway the 500 is for definition a server error, if this is is an error one Uncode you should see here about 38.000 similar messages. Have you tried to ask your host if they have changed something during time?

Hi, sorry but you have this issue only now after more than 2 years that you bought our product or is this a new installation? We remind that if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

I decided to redesign the website, is that a problem?

Hi, in the carousel setting (Module tab) there is an option to remove the Overflow from the carousel container, note that when you do this it will go side to side (there is not a method in HTML/CSS to set “only shadow visible”), so you’ll have something similar to this one: https://undsgn.com/uncode/homepages/classic-start-up/
No it’s not a problem if you redesign your site, just try to figure out if this is a possible issue with a recent theme update. Anyway we remind that when you buy an item on ThemeForest you have 6 months of support included that is a reasonable time to report any issue or design your website (https://themeforest.net/page/item_support_policy#whats-included-item-support). We as author have also to abide by the terms of contract with Envato (ThemeForest) which is to the customer and marketplace own interests. Please note that this wall is not for support, if you need our help is offered in our Help Center as suggested in the message above.

Don’t know what you modified but now is working here too on Chrome: https://undsgn.d.pr/0u6Ec5

I did nothing but the feature isn’t working on mobile right?

Hi, now you cannot have this CSS Background fixed on mobile, check some example you always see that is not possible: https://codepen.io/dropside/full/bxhke/

Hi, one of our developers should have contacted you.

Got the message, they kindly explained the issue, seems like it may be on Envato’s end so i have contacted them as well.

Many thanks again!

Yes it seems, thank you for confirm!

Hello!
You can achieve what you want by simply selecting the “dark skin” for the column containing the button and without assigning any color to the button itself.

If you don’t want to use the skin solution I’m afraid the only way is a custom CSS.

Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi tenaciousB, these terms are default from WooCommerce plugin and there is not an option, without dealing with code modifications the best you can use is a translation plugin like Loco, in fact without create a real translation (this plugin is used to translate terms), you have to use Loco to create your own “translation” and modify these terms with every words you need: https://wordpress.org/plugins/loco-translate/

Thank you. I managed to figure it out by adding a function. I now have a question concerning the product category pages. How can I add a widget to the product category page? I get the following note when I try to do so via the Customize tab:

“Your theme has 9 widget areas, but this particular page doesn’t display them.

You can navigate to other pages on your site while using the Customizer to view and edit the widgets displayed on those pages.”

I’m trying to add a the “Filter by Product Attribute” widget to the category pages.

Hi tenaciousB, to style the Product Category page you need to work on the Theme Options > Products, without a check to your site is not possible help more, sorry. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi tilen386 and thank you for appreciate Uncode!
Not sure what pages you refer, so for example if this is stuff from demo contents, anyway you can use the free Yoast SEO plugin to exclude specific pages or sections of your site from the search engines. Please note that after you do this you need a few days before these URLs are removed from Google (it’s not immediate).

Hi, thanks for help. Continue the awesome work

Hi tilen386 and thank you for confirm!

Hi! If you install demo contents properly you should have an exact replica of our demo just with placeholder images, are you sure you have not modified any options or you don’t have extra plugins during the import process. Anyway don’t worry, if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi! Sorry but I really don’t get you… basically any pages of our demo are created with the Page Builder, so the only possible reason is that you have some JavaScript issue related to possible extra plugins. Sorry just to understand, do you have this odd issue only now after more 2 years you bought or theme or is a new installation of Uncode?

Sorry I think I hadn’t explained myself well. I solved the issue in the meanwhile, it was about an internal conflict. It was about the old installation, but it was the first time I had used the WP Menu element in the Page Builder inside a page. Thanks!

Hi acroAC and thank you for confirm!

Hi abhishekchandra and sorry for delay! The tab color is the accent color of the site, if you need to modify the active voice to something else you can use this code:

.nav-tabs > li.active > a {
border-color: #0cb4ce !important;
}
.nav-tabs > li.active > a {
color: #0cb4ce !important;
}

I’ll try it out. Thank you for your prompt response!

Ok let us know! Pretty sure this is the problem.