604 comments found.
Apologize if I’m violating etiquette here but need some feedback.
Website that I’m building from Jacqueline theme is not live yet.
I started with v1.2.9 back in November but only resume my work to finish it couple weeks ago. Needless to say theme upgrade to the latest v1.4.4 has broken most customization in every each way it could. Child theme being also utilized for couple very minor custom changes. Site design is primarily base on one of your demo content. I already spent several days try to work this out and at the crossroad to whether start from scratch with v1.4.4 or try to make changes to my original work. Either way is not the best use of anyone’s time as I’m sure this community understands.
What’s your recommendations?
How much you guys charge to upgrade the theme for me so site looks with the latest version same is it does with v1.2.9 so I can continue on?
Thanks!
Hello,
Please submit a Pre-sale ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
hello, I install the theme but once the plugs in installed and activated, wpbakery and themeREX utilities do not work and an error page is displayed when I want to access the pages and extensions installed. (sorry for my English)
Hello,
We recommend you to contact your web hosting service provider to make sure that your server PHP configuration limits are as follows:
max_execution_time 600 memory_limit (up to) 256M or 512M for creating custom color schemes with LESS CSS compiler. post_max_size 32M upload_max_filesize 32M
If the issue still exists, please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hi I am trying to contact support and i keep getting a notice that “your verification code is for another of our products” But it is not, how can i get in contact with you?
Hello,
You have submitted the ticket successfully. Please check the reply.
Regards
Hi
Getting following error on installing demo -
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/users.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/theme_options.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/widgets.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/ess_grid.json'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/revslider.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/woocommerce.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/uploads.txt'. Please, try again!
Please help.
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
When we installed your theme we had to disable the plugin “Visual Composer Extensions All In One” that came with this theme since it caused WP Bakery Composer to crash, is there a fix for this so we can use that plugin? Thanks!
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Tried to submit the ticket 3 times it keeps giving me the error: Sorry, that purchase code is for a different Envato product. Is the support link fake? Please help and answer my questions.
Had to submit it as a pre-sale question because your system was not recognizing the purchase code and the auto recognition was failing as well.
Please check the reply in the ticket.
On the menu (navigation) I need to add an external link to open a new Tab/Window, in the navigation area there are absolutely no settings not even the basic wordpress ones to allow new window or at least assign a class to one link. How do we either put back the basic settings or at least assign a unique class to a navigation item so we can use another method to open a new window? Thanks!
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hi, I installed Jacqueline theme and all demo contents. I want to use home 3. Where can I make changes (easy way). Is it possible to click on some text and change it? I really have no idea how this works. I used a different wordpress theme before en never had any problems. But this one is really hard to use for me. But uptil now, I can only change the menu.
Hello,
Please navigate to Appearance > Theme Options. It gives you control over most of theme settings from one place. There are quite a lot of parameters here, but luckily the majority of them have default values that suit most of the users. Please learn more about the Home 3 [age here:http://jacqueline.themerex.net/doc/#homepage3
Regards
Hi, We want to build the website in English and Bulgarian . Can you confirm that the theme has a complete .pot file so that we can make the translations into Bulgarian. Thanks
Hello,
Thank you for your interest in our theme! Yes, .pot file is included to the theme package. Please learn more here: http://jacqueline.themerex.net/doc/#theme_translation .
Kind regards
Hi, great template – thank you. Unfortunately I can not change the color in the settings. After changing, saving and then pressing F5, the settings are reset to default. Could you please help me?
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Yes I have!
Please check reply to the ticket.
Hello! I received an email notification for the theme update. Is there documentation for the update?
Hello,
Please check the following tutorial for additional information: http://jacqueline.themerex.net/doc/#theme_update.
Kind regards
I do not understand what this means: PLEASE, NOTE! The theme is designed for free WordPress version downloaded at wordpress.org only. We do not guarantee the theme’s full compatibility with installations on Wordpress.com, due to limitations in website control and theme customization.
Also, does this theme come with visual composer /WpBakery or do I have to purchase those plug-ins separately? Thank you
Hello,
Thank you for your interest in our theme! The notice warns the customers planning to use wordpress.COM service to host the website. The theme should be used on Wordpress cms downloaded at wordpress.ORG.
WPBakery Visual Page Builder is included in the theme package. There is no need to purchase it separately.
Regards
Hi there, I have an open ticket and I want to know how many days does it take to respond? Just to know. Thanks
PRIVATE TICKET #1655825
Hello,
The support ticket was replied 2 days ago. Please check it. Thank you!
Regards
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
hei man, I have erros at Import demo data, look bellow: Errors that occurred during the import process: Error load data from the file ‘http://jacqueline.themerex.net/demo/default/users.txt'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/demo/default/uploads.txt'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/demo/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/demo/default/theme_options.txt'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/demo/default/templates_options.txt'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/demo/default/widgets.txt'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/demo/default/ess_grid.json'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/demo/default/revslider.txt'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/demo/default/woocommerce.txt'. Please, try again!
Hello,
These errors occured as you had 1.4 theme version. A new theme version 1.4.1 was released yesterday – with GDPR Framework plugin and Gutenberg compatibility. We recommend downloading the latest theme version in your Themeforest account -> Downloads.
Alternatively, you can keep using 1.4 version – we have restored its demo import data so you can try importing demo data again. It will be successful.
Regards
How do I disable the logo ‘slogan’ – the text that displays underneath the logo in the header?
Hello,
You may hide the logo slogan adding the following lines to Customize -> Additional css:
.logo_slogan { display: none; }
Regards
Hi,
Congratulations on your excellent theme. Overall, one of the best themes I’ve ever worked on.
There is only one problem. When the submenus are too long, they can not be read (we do not understand the beginning and end of the soub menu). It seems that everything is very close and ends up making it difficult to read the submenus. I think it will be useful “to force the submenus to open horizontally or to create some graphical division that facilitates the reading of the submenus.
Example: https://ibb.co/dX1EXT
Is there any additional css to improve the sub-submenu’s presentation?
I’m waiting for your help. Thank you!
Regards
WHOOPS, SOMETHING WENT WRONG … Sorry, that purchase code is for a different Envato product.
Help me…
Hello,
In case there are verification issues at https://themerex.ticksy.com/, please submit a ticket to “Pre-sales Questions” category and provide your purchase code in the message body. Our tech support team will be glad to assist you!
Regards
Appreciate. However, it would also be more helpful to answer the problem to the subject in this topic.
In order to help you with submenus issues, we need to have your website url – to see the CSS code. Please provide your website url in the support ticket. Thank you!
URGENT : My whole website is a mess after installing the latest update. scroll down to see. code is showing at the bottom of all pages.
https://epitomemedspa.com/ https://epitomemedspa.com/special-offers/ https://epitomemedspa.com/contact/All the TRX codes are not working.
Hello,
Please navigate to Appearance -> Install Plugins and update Themerex Utilities plugin. This should solve the problem. In case you still have difficulties, please provide your website details in the ticket submitted to ‘Pre-sales Questions” category at https://themerex.ticksy.com/. This does not require support renewal. Thank you!
Regards
Thanks for the help. I went to Appearance -> Install Plugins and update Themerex Utilities plugin. It Solved the problem.
We are glad you managed to solve that!
Regards
I used Menuitems on my homepage and i have turn on the popup when I click one of the menu items it takes me to different menu item. Any idea how we can fix my issue?
Hello,
Please submit a support ticket at https://themerex.ticksy.com to verify your purchase – and get qualified assistance. Thank you!
Regards
Where is the my-account page? And how do I get WooCommerce shop pagination to show?
Hello,
Please use [woocommerce_my_account] shortcode to create My Account page. For more details, please check the following guide: https://docs.woocommerce.com/document/woocommerce-pages/. The shop pagination is enabled in Theme Options. Please switch to Woocommerce Stream options: http://prntscr.com/k2w0j1
In case you have any further questions, please submit a support ticket at https://themerex.ticksy.com/. Thank you!
Regards
Thanks. How do I change the colour of the pagination?
Hello,
Please go to Appearance – Fonts and Colors and edit the Accent color for the original scheme there: http://prntscr.com/k72f4q
Regards
Hi I cannot install the theme I get an error msg saying ” The link you followed has expired” ... I bought this theme a while ago but it should not expire. I tried using jacqueline.zip file from “downloads” and also extracting “jacqueline_v1.3.0… please help
Hello,
The error you get means that max upload filesize is very low. Please increase it to 32M. This should solve the problem. Alternatively, you may upload the extracted theme folder to wp-content/themes directory via FTP.
Regards
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
