594 comments found.
I am having difficulty changing the color scheme of my site. I create a new color scheme, changed the colors in the backend, but when I update it, the colors that appear on the site are not even close to the colors I pick in the backend, and they are very random… different buttons are random colors. It makes no sense and is very frustrating!
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hi!
Is it possible to use a video on the startpage hero instead of a slider?
Cheers,
Philip
Hello,
Thank you for your interest in our theme!
Sure, Slider Revolution offers lots of options including adding video instead of images.
Regards
Cool thx for the fast reply! One more thing… I assume the fonts are licensed? I checked Mr De Haviland and it’s not free to use if I’d download it seperately. Can I use all the fonts in your template without getting into any troubles?
Cheers,
Philip
You are welcome!
We used Google fonts (https://fonts.google.com) in the theme, which are free and allowed to be used on the website. You can also upload custom fonts if there is need.
Regards.
Cool! Thx!
You are always welcome!)
Hello,
I want to install demo but i can*t !!! I wait your answer. ASAP PLEASE
undefined Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/users.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/theme_options.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/widgets.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/ess_grid.json'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/revslider.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/woocommerce.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/uploads.txt'. Please, try again!
Hello,
Thank you for purchasing our theme!
The error means that your server doesn’t allow to upload files from external URLs. You will need to contact your hosting provider and enable “allow_url_fopen” and re-import demo data.
Alternatively you can install demo data manually, please follow the steps from this link – http://jacqueline.themerex.net/doc/#demo_content
If the issue persists, please submit a ticket at https://themerex.ticksy.com/ and get qualified assistance.
Regards.
WPBakery PageBuilder
You have received WPBakery page builder plugin bundled with the theme so it is fully functional without the activation. New plugin versions are included in next theme or you can receive them whenever you need the update via tickets. Please submit your request at https://themerex.ticksy.com/
Thank you!
the home page i cant edit the services .donno why .pls help me thanksssss
You should navigate to Services tab and edit services posts there.
hello .my hosting doesnt support PHP 6.0 so i cant use WordPress GDPR .do i have to active this one ? is there any other way ?
Hello,
GDPR framework plugin we used in the theme requires PHP Version: 5.6.33 or higher. This plugin is recommended, however if you can’t use it due to your server configuration, feel free to install another GDPR plugin that will work properly.
Best regards.
thanks . so i saw the footer on the index page and other pages are diffent .i want to keep the same as index page how i am gonna do it ? thankssss
also i m using Polylang,but seems ur theme only can works on not WPML.is it possible could u tell me how im gonna replace WPML to POLYLANG? Thanks
Hello,
Please take my apologies for delayed reply, we do not work at weekends.
We haven’t tested the theme with Polylang plugin, however you may try using it instead of WPML. You may check official plugin documentation at https://polylang.wordpress.com/documentation/
Regards.
Good night, I bought the theme Jacqueline | Spa & Massage Salon WordPress Theme and it does not work is already installed and shows nothing, what can I do? What data do you need to review this topic?
Hello,
Thank you for purchasing our theme!
Please check reply in the ticket and get back there if further assistance needed.
Regards.
Hi!
Few questions…
May I remove the copyright in the footer and replace it with my own/my customers? I know the photos have a copyright but may I use for instance the background-images or are they all licensed too?
Thx a lot.
Dear Smu88,
Yes, feel free to remove the copyright from the footer. All clipart images included in this theme are the copyrighted to their respective owners and are not available for download with this theme. Clipart images can not be used without express permission from the owner and/or need to be purchased separately.
We can provide you with the list of image ids used in the theme, just contact our support team.
Regards
I’ve forgotten how to update the links for the Services sections I’ve used on the homepage of http://www.huskbeautybar.com.au/. Specifically ‘Beauty & Skincare – Shop Online’. Can you please help?
Hello,
Unfortunately, your support license is expired. Please extend it to get qualified assistance.
Regards
That’s quite poor customer service. It was only a ‘how to’ question
Is it available in your documentation?
Hello,
Yes, there’s information in the documentation regarding trx_services shortcode http://jacqueline.themerex.net/doc/#sc_services The shortcode shows services items with the links to them and they’re not editable, since they’re assigned to the services items by default.
Regards
Hello everyone:
I have a big problem with the license, because I bought the product yesterday (8, sept), I have been trying to install the theme but I can´t, so them prepared all for to send a ticket buut, the system show me a popup telling me about the license is for another product, I got the ( file48552603-jacqueline-spa-massage-salon-theme-license.pdf) and yes, this file show it the License for Jacqueline | Spa & Massage Salon WordPress Theme and off course I can´t send the ticket.
Can you help me, please
Hello,
Please submit a Pre-sale ticket at https://themerex.ticksy.com/ – and our support operator will assign it with the proper category. Thank you!
Regards
Apologize if I’m violating etiquette here but need some feedback.
Website that I’m building from Jacqueline theme is not live yet.
I started with v1.2.9 back in November but only resume my work to finish it couple weeks ago. Needless to say theme upgrade to the latest v1.4.4 has broken most customization in every each way it could. Child theme being also utilized for couple very minor custom changes. Site design is primarily base on one of your demo content. I already spent several days try to work this out and at the crossroad to whether start from scratch with v1.4.4 or try to make changes to my original work. Either way is not the best use of anyone’s time as I’m sure this community understands.
What’s your recommendations?
How much you guys charge to upgrade the theme for me so site looks with the latest version same is it does with v1.2.9 so I can continue on?
Thanks!
Hello,
Please submit a Pre-sale ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
hello, I install the theme but once the plugs in installed and activated, wpbakery and themeREX utilities do not work and an error page is displayed when I want to access the pages and extensions installed. (sorry for my English)
Hello,
We recommend you to contact your web hosting service provider to make sure that your server PHP configuration limits are as follows:
max_execution_time 600 memory_limit (up to) 256M or 512M for creating custom color schemes with LESS CSS compiler. post_max_size 32M upload_max_filesize 32M
If the issue still exists, please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hi I am trying to contact support and i keep getting a notice that “your verification code is for another of our products” But it is not, how can i get in contact with you?
Hello,
You have submitted the ticket successfully. Please check the reply.
Regards
Hi
Getting following error on installing demo -
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/users.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/theme_options.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/widgets.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/ess_grid.json'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/revslider.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/woocommerce.txt'. Please, try again!
Error load data from the file ‘https://demofiles.themerex.net/jacqueline/default/uploads.txt'. Please, try again!
Please help.
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
When we installed your theme we had to disable the plugin “Visual Composer Extensions All In One” that came with this theme since it caused WP Bakery Composer to crash, is there a fix for this so we can use that plugin? Thanks!
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Tried to submit the ticket 3 times it keeps giving me the error: Sorry, that purchase code is for a different Envato product. Is the support link fake? Please help and answer my questions.
Had to submit it as a pre-sale question because your system was not recognizing the purchase code and the auto recognition was failing as well.
Please check the reply in the ticket.
On the menu (navigation) I need to add an external link to open a new Tab/Window, in the navigation area there are absolutely no settings not even the basic wordpress ones to allow new window or at least assign a class to one link. How do we either put back the basic settings or at least assign a unique class to a navigation item so we can use another method to open a new window? Thanks!
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Hi, I installed Jacqueline theme and all demo contents. I want to use home 3. Where can I make changes (easy way). Is it possible to click on some text and change it? I really have no idea how this works. I used a different wordpress theme before en never had any problems. But this one is really hard to use for me. But uptil now, I can only change the menu.
Hello,
Please navigate to Appearance > Theme Options. It gives you control over most of theme settings from one place. There are quite a lot of parameters here, but luckily the majority of them have default values that suit most of the users. Please learn more about the Home 3 [age here:http://jacqueline.themerex.net/doc/#homepage3
Regards
Hi, We want to build the website in English and Bulgarian . Can you confirm that the theme has a complete .pot file so that we can make the translations into Bulgarian. Thanks
Hello,
Thank you for your interest in our theme! Yes, .pot file is included to the theme package. Please learn more here: http://jacqueline.themerex.net/doc/#theme_translation .
Kind regards
Hi, great template – thank you. Unfortunately I can not change the color in the settings. After changing, saving and then pressing F5, the settings are reset to default. Could you please help me?
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
Yes I have!
Please check reply to the ticket.
Hello! I received an email notification for the theme update. Is there documentation for the update?
Hello,
Please check the following tutorial for additional information: http://jacqueline.themerex.net/doc/#theme_update.
Kind regards
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