594 comments found.
I do not understand what this means: PLEASE, NOTE! The theme is designed for free WordPress version downloaded at wordpress.org only. We do not guarantee the theme’s full compatibility with installations on Wordpress.com, due to limitations in website control and theme customization.
Also, does this theme come with visual composer /WpBakery or do I have to purchase those plug-ins separately? Thank you
Hello,
Thank you for your interest in our theme! The notice warns the customers planning to use wordpress.COM service to host the website. The theme should be used on Wordpress cms downloaded at wordpress.ORG.
WPBakery Visual Page Builder is included in the theme package. There is no need to purchase it separately.
Regards
Hi there, I have an open ticket and I want to know how many days does it take to respond? Just to know. Thanks
PRIVATE TICKET #1655825
Hello,
The support ticket was replied 2 days ago. Please check it. Thank you!
Regards
Hello,
Please submit a support ticket at https://themerex.ticksy.com/ – and get qualified assistance. Thank you!
Regards
hei man, I have erros at Import demo data, look bellow: Errors that occurred during the import process: Error load data from the file ‘http://jacqueline.themerex.net/demo/default/users.txt'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/demo/default/uploads.txt'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/demo/default/theme_mods.txt'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/demo/default/theme_options.txt'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/demo/default/templates_options.txt'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/demo/default/widgets.txt'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/demo/default/ess_grid.json'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/demo/default/revslider.txt'. Please, try again!
Error load data from the file ‘http://jacqueline.themerex.net/demo/default/woocommerce.txt'. Please, try again!
Hello,
These errors occured as you had 1.4 theme version. A new theme version 1.4.1 was released yesterday – with GDPR Framework plugin and Gutenberg compatibility. We recommend downloading the latest theme version in your Themeforest account -> Downloads.
Alternatively, you can keep using 1.4 version – we have restored its demo import data so you can try importing demo data again. It will be successful.
Regards
How do I disable the logo ‘slogan’ – the text that displays underneath the logo in the header?
Hello,
You may hide the logo slogan adding the following lines to Customize -> Additional css:
.logo_slogan { display: none; }
Regards
Hi,
Congratulations on your excellent theme. Overall, one of the best themes I’ve ever worked on.
There is only one problem. When the submenus are too long, they can not be read (we do not understand the beginning and end of the soub menu). It seems that everything is very close and ends up making it difficult to read the submenus. I think it will be useful “to force the submenus to open horizontally or to create some graphical division that facilitates the reading of the submenus.
Example: https://ibb.co/dX1EXT
Is there any additional css to improve the sub-submenu’s presentation?
I’m waiting for your help. Thank you!
Regards
WHOOPS, SOMETHING WENT WRONG … Sorry, that purchase code is for a different Envato product.
Help me…
Hello,
In case there are verification issues at https://themerex.ticksy.com/, please submit a ticket to “Pre-sales Questions” category and provide your purchase code in the message body. Our tech support team will be glad to assist you!
Regards
Appreciate. However, it would also be more helpful to answer the problem to the subject in this topic.
In order to help you with submenus issues, we need to have your website url – to see the CSS code. Please provide your website url in the support ticket. Thank you!
URGENT : My whole website is a mess after installing the latest update. scroll down to see. code is showing at the bottom of all pages.
https://epitomemedspa.com/ https://epitomemedspa.com/special-offers/ https://epitomemedspa.com/contact/All the TRX codes are not working.
Hello,
Please navigate to Appearance -> Install Plugins and update Themerex Utilities plugin. This should solve the problem. In case you still have difficulties, please provide your website details in the ticket submitted to ‘Pre-sales Questions” category at https://themerex.ticksy.com/. This does not require support renewal. Thank you!
Regards
Thanks for the help. I went to Appearance -> Install Plugins and update Themerex Utilities plugin. It Solved the problem.
We are glad you managed to solve that!
Regards
I used Menuitems on my homepage and i have turn on the popup when I click one of the menu items it takes me to different menu item. Any idea how we can fix my issue?
Hello,
Please submit a support ticket at https://themerex.ticksy.com to verify your purchase – and get qualified assistance. Thank you!
Regards
Where is the my-account page? And how do I get WooCommerce shop pagination to show?
Hello,
Please use [woocommerce_my_account] shortcode to create My Account page. For more details, please check the following guide: https://docs.woocommerce.com/document/woocommerce-pages/. The shop pagination is enabled in Theme Options. Please switch to Woocommerce Stream options: http://prntscr.com/k2w0j1
In case you have any further questions, please submit a support ticket at https://themerex.ticksy.com/. Thank you!
Regards
Thanks. How do I change the colour of the pagination?
Hello,
Please go to Appearance – Fonts and Colors and edit the Accent color for the original scheme there: http://prntscr.com/k72f4q
Regards
Hi I cannot install the theme I get an error msg saying ” The link you followed has expired” ... I bought this theme a while ago but it should not expire. I tried using jacqueline.zip file from “downloads” and also extracting “jacqueline_v1.3.0… please help
Hello,
The error you get means that max upload filesize is very low. Please increase it to 32M. This should solve the problem. Alternatively, you may upload the extracted theme folder to wp-content/themes directory via FTP.
Regards
Hello, my support expired even though I did not use this theme until now. I do not understand why in Home2 the logo cannot be changed. I even swapped it on the server and its still showing the old one. I do not understand. Please advise. Thank You.
Hello,
Please check the Post Options of Homepage 2. The logo image should be uploaded there.
Regards
Hi! Is it possible to change the currency for the pricing?
Hello,
Thank you for your interest in our theme! The currency in price tables on page http://jacqueline.themerex.net/price-tables/ can be easily changed using Visual Composer. If you refer to the shop page, Woocommerce plugin allows you to manage all the settings (like currency) and product information in admin panel -> Woocommerce.
Regards
cant install the theme – followed the instructions and it keeps saying link expired -please help
Hello,
The error you get means that you have a low max upload filsize. Please increase this value. Alternatively, you may upload the extracted theme folder via FTP to wp-content/themes directory. Our Technical support team is glad to assist you with any difficulties. Please provide your website details in the support ticket at https://themerex.ticksy.com/. Thank you!
Regards
Hello, I have a urgent problem. I’ve just bought this item and I need assistance in installing the Demo, but if a put the purchase code in the support verification field I get this message Sorry, that purchase code is for a different Envato product. How is that possibile? and how can I solve that? Thank you
Dear Wonderorsi,
Thank you for purchasing the theme!
You are most likely submitting the ticket into Jacqueline | Spa Massage Salon Site Template category which is for the html version of Jacqueline theme. You have bought the Wordpress version of Jacqueline, so please feel free to submit the ticket to Jacqueline | Spa Massage Salon Theme category.
Best Regards,
Hello,
Need help with the User menu. Need to create the login / register / logout / profile in the header, but not being able to do it. In “Theme Options” -> “Global Options” -> Customization -> Header, it should have some options in the “User’s menu area components” ( At least in the manual this section has some options ). But in my case, this section is empty. No options to click…
Thanks for the help.
Dear Customer,
Thank you for purchasing the theme!
Please make sure you are checking in Appearance – Theme Options – Header, not in Pages – Homepage (or some other page) – Theme Options – Header.
Please make sure the ‘Show User Menu’ is set to ‘Yes’ in order to see the options: http://prntscr.com/jwms57
If the issue still persists, please provide us with your Wordpress admin login credentials at https://themerex.ticksy.com/ so that we can make some research on the issue to see what causes it.
Best Regards,
Hi there, I am interested in buyng this plugin. Is it possibile to see a demo of the admin panel? Many thanks
Hello,
We appreciate your interest in our theme! You can check all the admin panel options checking the theme online documentation at the following link: http://jacqueline.themerex.net/doc/. We are not able to provide access to online demo admin panel for security reasons. Our Team is ready to provide you any further details and screenshots you need.
Regards
Hello, thank you for the reply. I’ve just one main question then. I noticed that your theme has two main colors, let’s say, pink and red. That’s what I need because I have two main sections/subjects and I want to use one color for the first one and one color the other one. So I guess it is possible to change these two mail colors but I didn’t find where. Can you just please confirm and tell me where I can find this information in the documentation? Many thanks!
Hello,
You can easily switch the main theme colors in admin -> Fonts and colors. All the colors are fully customizable.
Regards
Hello, we have set a price liste using menu items. How can we manage the order of shwoing each menu item in our price list page? thank you
Dear Beldox,
You can either add the menu items ID numbers one by one in certain order or select the Post Order or Post Sorting options in the shortcode:
http://prntscr.com/jl2l5jBest Regards,
Nice theme gud luck
Thank you so much! 
How do I edit the contact forms? the ones that you fill in for a free consultation
Dear Customer,
To translate/edit the form fields, please open the jacqueline.pot file in wp-content/themes/languages directory on FTP in Poedit software.
Click ‘Create New Translation’ in the file and select the language you prefer (make sure the language variation is the same as selected in Settings – General in admin) http://prntscr.com/doe3l0 . With that done the .po file will be generated out of .pot one. Translate the text strings in Poedit software and save the file. As soon as you save this .po file, the .mo file will be generated automatically.
Upload these .po and .mo file to wp-content/themes/languages directory on FTP
Please check this video tutorial for better understanding of the procedure: https://youtu.be/aXFvCXp2EVc
Best Regards,
Hello .. I hope you have professional sales at this site .. Follow me TOO 
Hello,
Thank you! You too have great sales!
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