23241 comments found.
Hi, Im having issues when a customer order anything from my site, they do not receive any email confirmation of there order, My hosting provider said that “Please Confirm” is stopping the mail to go out to the customer They think “Please Confirm” is spammy. they do not know where to change email subject lines so customers can receive a confirmation email.. I did some research and found this. https://docs.woocommerce.com/document/change-email-subject-lines/ everything is working good except the fact customers are not getting an email from my site once they have purchased an order. https://www.themcaeshop.com/ is my website. please help!
Hi,
Please read and follow the instructions given in this thread: https://wordpress.org/support/topic/customers-not-receiving-an-order-confirmation/ hope you will find the solution of your issue in it.
Thanks.
I need to know where the cms subject line I need to change “Please Confirm” my hosting provider said this plugin is making more work and the system it still seeing Please Confirm. Please HELP
What file would i be looking for to find this Please Confirm? This is rejecting any emails coming from my site?
They want me to change the Please Confirm to something else, but i do not know what file this is in so i can change it. I did read over the link you gave me, but my hosting provider said not to use this just change Please Confirm to something else/
Hi,
First of all sorry for the inconvenience but Our business hours are Monday to Saturday – from 12:00 AM to 08:00 AM EST and I have searched and finds something which will help you in achieving your task.
Please read and follow the instructions given in the below given docs:
1. https://docs.woocommerce.com/document/change-email-subject-lines/
2. https://stackoverflow.com/questions/48880505/change-email-subjects-for-some-specific-email-notifications-in-woocommerce
3. https://stackoverflow.com/questions/25172895/woocommerce-change-customer-subject-line
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi I would like to know if you recommend any special frontend post plugin to let users post photos to a Portfolio Gallery
Hi,
First of all thanks for showing your interest in Porto WordPress.
Sorry to say that but there is no option for the user to upload/post the photo from frontend in the Theme you have to use any third party plugin for achieving your needs.
Thanks.
My license key is not available in the license list for activation
Hi,
Sorry to say that but do not understand your issue properly, Can you please explain it more clearly if possible with the help of screenshots for the better understanding.
If you are unable to find the Product purchase code, Then Please download the complete Theme package again from your ThemeForest account >> Downloads and extract it onto your computer you will find the PDF file of the Theme Purchase code.
Thanks.
why remove mini cart options?
Hi,
We have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
Thanks.
Hello, i’m using header type 14 and have some info displayed in Header-Contact info. How can i hide the contact info when on mobile device? thankyou
Hi,
Can you please Share your Live site URL with us which uses the Header-14 and has Contact Info.
Thanks.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the mobile browser cache hope you will not find an issue.
@media(max-width: 768px){
#header .header-main .header-contact {
display: none !important;
}
}
Thanks.
thank you, its working!
Most Welcome 
If I optimize Unwanted Shortcodes to boost speed.. Can I get it back in future…If so, How ?
Hi,
Please update your Theme to the latest Version 4.5.0 in which we have Included the Speed Optimization Option and you can Optimize Unwanted Short code from Porto >> Speed Optimization >> Short codes please see this screenshot: http://prntscr.com/k7znwa
Thanks.
It’s Ok I know, what I’m asking is, can I get it back the Shortcodes in future ?
Hi,
Yes you can just by Un-checking the necessary short code and compile it again as clearly written in the providing screenshot as well.
Thanks.
Ok, got it thanks… another problem is I Can’t update that Two Plugins.. WP Bakery page builder and slider revolution …I tried all the methods… still facing problem in update
Hi,
Please read and follow the instructions written in this comment: https://themeforest.net/comments/19943771 hope your issue will solve otherwise contact us through our support system with your site WP Admin Login details so we will update the Plugins for you.
Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue if yes then contact us through our support system with your site Admin Login details so we will do it for you.
The issue mostly occurs when the server Installation Engine is old and I think your server Installation Engine is old that is why you are facing the same issue.
Thanks.
Hi. Is it possible to remove post meta when user shares a post on Facebook? Now, when user shares a post the first line shows the date / name author / time etc. I would like it to just start with the post content. Also it shows the wrong image when sharing. In BeTheme you can set an Open Graph image for each post so it uses that image when sharing or do i need to install an additional plugin for this?
I’ve installed Open Graph for Facebook, Google+ and Twitter Card Tags and works perfectly but maybe an idea to integrate this in a future theme update
Hi,
I am forwarding this to our development department and they will look through it if they will find it fit with the Theme environment.
For now Sound’s Great! that you have manged to sort it out.
Hi,
I am trying to install the theme, but I get the following error message after I upload the .zip file: “The link you followed has expired.
Please try again.”
Could you help me?
TIA
Managed to solve it, by raising the upload_max_filesize php setting.
Sound’s Great!
That you have solved your issue by yourself.
Hi, I just updated my shop to the latest (4.5.0) version, but the VC Composer plugin doesn’t seem to work. In the changelog I can see that you updated this plugin, however I can’t find the plugin files in the download. Can you point me to the plugin files? Many thanks, Marcel
Hi,
Please read and follow the instructions written in this comment: https://themeforest.net/comments/19943771 hope your issue will solve otherwise contact us through our support system with your site WP Admin Login details so we will update the Plugins for you.
Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue if yes then contact us through our support system with your site Admin Login details so we will do it for you.
The issue mostly occurs when the server Installation Engine is old and I think your server Installation Engine is old that is why you are facing the same issue.
Thanks.
any plans to integrate this theme with elementor?
Hi,
Sorry to say that be we have no such plans to integrate the elementor with the Theme now but we will surely look through it in our next coming updates.
Thanks.
how can i change the social icon color on header ?
Hi,
Have you purchased the Porto WordPress Theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Thanks.
Hi, Is there a link to download theme licensed Visual Composer as I deleted it from plugin to update new when I updated the theme tho could not find the Updated VC at all. Please help asap.
Hi,
Please read and follow the instructions written in this comment: https://themeforest.net/comments/19943771 hope your issue will solve otherwise contact us through our support system with your site WP Admin Login details so we will update the Plugins for you.
Thanks.
Thank you for the reply, however I have tried the Wizard but I get a error.. ( Fatal error: Class ‘PortoTGMPlugins’ not found in /home/...../public_html/wp-content/themes/porto/inc/admin/setup_wizard/setup_wizard.php on line 693 )
Hi,
It looks like your Theme is not uploaded/updated properly and some files of the Theme crashed while updating/uploading the Theme so please update your Theme again by following the steps given in this thread: https://themeforest.net/comments/19968900 and then update the plugins again hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site WP and CPanel Login details.
Thanks.
hello, with the latest update I can not update Revolution Slider & WPBakery Visual Composer. Tested on different systems. How can I solve this?
Hi,
Please read and follow the instructions written in this comment: https://themeforest.net/comments/19943771 hope your issue will solve otherwise contact us through our support system with your site WP Admin Login details so we will update the Plugins for you.
Thanks.
failed ..... Unfortunately, this does not work for me
Hi,
OK, then please contact us through our support system with your site WP Admin Login details so we will update the Plugins for you.
Thanks.
there are several pages … Would make sense if you bring out a working update
Hi,
Our development team is working on a new update of the Theme so please be patience as you will find the new update released when it will be ready until that please contact us through our support system so we will update the Plugins for you.
Thanks for your understanding.
I was able to show product short description on archive pages with custom css, but: Is it possible to show tags and categories of each product on the archive pages?
I’ve tried several snippets like this one https://wordpress.stackexchange.com/questions/281861/how-to-display-woocommerce-product-tag-names-on-home-and-category-pages but no success so far.
Thanks.
Hi,
This is not possible with the help of Theme Options or Woocommerce Setting. You have to do it with the help of Customization I have searched and finds some doc which will help you.
Please read the below given docs:
*. https://www.smashingmagazine.com/2014/08/customizing-wordpress-archives-categories-terms-taxonomies/
*. https://stackoverflow.com/questions/22753220/display-tags-on-catalogue-pages-woo-commerce-wordpress
Thanks.
Hello, could you kindly tell me the upgrade path to Version 4.5.0 from Version: 3.6.4 as I have many custom changes within and do not want to break anything. Note nothing at the template code level, so it should be easy in theory, but when I tried this myself, I lost formatting and many of the layout broke, menus and so on. So I’m trying to know the rules to prevent this issue as I want to update and not break everything doing so. Thank you.
Hi,
First of all please check the Theme change log: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
You have missed lot of the updates of the Theme in between 3.6.4 to 4.5.0 right and there are lot of features included/excluded in the Theme in between those updates and the Design of the Theme is also improved and change as well you can check our all live Demo’s here: http://www.portotheme.com/wordpress/porto_landing/ So if you will update the Theme from 3.6.4 to 4.5.0 there will be certain changes in the Theme.
Now as you said you did some Customization in the Theme, So Please take the Complete backup of your Site/Theme current version and the Customization/Custom CSS as well and after an update if you want to make the same Customization in the Updated version you just have to paste the Customization code in the Updated Theme files.
How to Update the Theme
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Short code, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.But First please make sure your server requirements must meet with the latest Porto WordPress theme minimum requirement if not then please make sure to set first server requirements as given in the Theme documentation: http://www.portotheme.com/wordpress/porto/documentation/
Thanks.
Finally, support has got the mega menu to work, a little css issue was causing me big trubble. Anyway my site is up and running again and it is time to check the page load speed as there is a new speed optimizing tool included with lattest version.
I have always used 4-5 days to test speed for every new version and v4.4.5 loaded in 1.20 to 1.40 sec and gave me 84/100 with gtmetrix and pingdom. Google pagespeed 87/100.
So far page load time seems to have increased with lattest version as i now have 1.48 to 1.65 sec, 83/100 and google 79/100.
But it is a little early to say as all cache has been deleted, CDN has been reset and deferred JS files updated. But in a few days we will see if the lattest version with the new page speed option has been better / faster than previous versions
Anyway, thanks for the menu fix..
Hi,
Thanks @metuza for your appreciation
And yes Porto is now Super Fast as compared to other Themes and we will update Speed Optimization wizard with more instructions to boost site performance in our next upcoming updates.
Thanks.
Hello, I have not find the the mini cart options, icon and type in the new version, you have removed them ? ? Thanks
Hi,
Yes we have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery Thanks.
Thank you for your answer, it’s ok, but in my opinion that was better before for the user… Easy control, choice and improved desing… In any case thank you for your excellent theme and support
Hi,
As I told you already the already that we want to make Porto super fast as it is now and also want to Enjoy Porto to users and will include some marvelous features in our next coming updates.
Thanks for your appreciation.
HI, Quick view for products (woocommerce) not working if variations more then 30. Can You solve this problem?
Hi,
We have tested the Variable product at our end with 50 variations and the Quick View for that product works perfectly fine at our end, It must be any third party plugin confiliction issue at your end so please check your site after deactivating your site all the third party plugins hope you will not find an issue otherwise contact us through our support system we will check and solve it for you.
Thanks.
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Hi,
Do not understand your issue properly can you please explain it bit more clearly.
Thanks.
Migration fail: I set this site up on a subdomain on a separate physical server with the same settings. But even with the backup & migrate for WP, after migrating, the new location renders a white admin page. Is there any guaranteed working procedure for this?
Hi,
Please use this Plugin for migration from one Domain to another: https://wordpress.org/plugins/duplicator/ please read and follow the instructions written in the given link.
Thanks.
I did try with the Duplicator. (wrong name in previous post) And followed the steps. The plugin told me everything went well, but it didn’t. So, how can I migrate this site properly, preserving everything like it is?
Hi,
It must be any mis-configuration or crash of some files during taking backup or migration so please do it once again by following the steps given in the Plugin URL hope you will not find an issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I did already test this proces two times. Each time with the same error outcome. If you can guarantee me a flawless migration, I’d be happy to extend the support. This means a process without any loss of data or configuration.
Hi,
Please contact us through our support system with your site WP Admin Login and CPanel Login details so we will check it for you.
Thanks.
