23241 comments found.
Your latest version (4.5) broke my website. All products images have gone.
Hi,
It must be the third party plugin confiliction issue at your end so please deactivate your site all the third party plugins and check your site after removing the server, site and browser cache hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site Admin Login details.
Thanks.
i found problem when i add an article with whatever name it still shows me hallo world in frontend
Ahoj svet!
is it a bug or bad settings<Hi,
Can you please contact us through our support system with your site WP Admin Login details and explain your issue there if possible with the help of screenshots so we will check and solve it for you.
Thanks.
Can you please show me your site running the lattest Porto version and where the mega menu columns does work? I have done 2 more test installs and imported several demos and none of these has a working mega menu. Seems like an ajax issue.
Hi,
As I told you already that this is not an issue in the Theme it is just the setting issue at your end, I already told you much time to contact us through our support system with your site Login details but you did not, then how we should able to find the issue at your end, another Customer has the same issue like yours: https://themeforest.net/comments/19957595 and his issue have been sorted out like showing in the screenshot: http://prntscr.com/k7hab0 and I think it is the same issue at your end the setting issue and you can check our ll Live Demo’s here: http://www.portotheme.com/wordpress/porto_landing/ Thanks.
Well, then it is not a setting issue but a change at your end that require another setting. I have used the same settings for 2 years and never had any menu issues. In fact i have been able to move any submenu around (drag and drop) without changing the supmenu occupacy which always has been set to 1 for all submenus, and you can see the perfect menu here, https://www.arctic-fritid.no – still at v4.4.5
I have opened a thicket and look forward to get a menu in my staging site looking like the menu i have in my live site using v4.4.5.
It seems to me that working with mega menu is no longer as easy as before.
Hi,
Please copy and paste the below given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and check your site after removing the browser cache.
.mega-menu .wide .popup>.inner>ul.sub-menu { flex-wrap: wrap; }
Thanks.
Works perfectly thanks 
It is a good idea to never give up…
I’m trying to register Porto from a site without domain (just ip address: http://xxx.xxx.xxx.xxx) and i have this error: Fatal error: Uncaught Error: Call to undefined function curl_init() in C:\www\en\wp-content\themes\porto\inc\admin\admin.php:146
Do you think the problem is the ip address instead of classic domain like xxx.com?
Hi,
This is your server issue please read this thread: https://stackoverflow.com/questions/6382539/call-to-undefined-function-curl-init hope it will help you to solve your issue.
Thanks.
Now it works. Thanks.
Most Welcome ,
We are always here to help our Customers.
What a disaster is this last update. A.Template does not want to update via Envato Market (Error message Map Porto already exists) B. After manual update, all menus remain open. C. WpBakery visual Composer does not want to update because package does not contain files. When do you solve these problems?
Hi,
When you update the Theme via Envato Market Plugin you will lose all the Customization that you did in the Theme that is why we always recommended updating the Theme Manually via CPanel and must take the complete backup of your site/theme before doing an update of the Theme.
And Menu’s works perfectly fine at our end you can check it on our Demo’s site as well: http://www.portotheme.com/wordpress/porto/shop3/ it is just the setting issue at your end like one other Customer has: Please see this screenshot: http://prntscr.com/k7hab0
And Regarding WP Bakery and Slider Revolution Plugins issue Please read this comment: https://themeforest.net/comments/19943771 hope you will not find an issue if you follow the steps.
Thanks.
Your solution regarding the update of WP Bakery with the wizard of porto goes wrong with the option of plugins. I also get the message failed.
Hi,
Can you please try once deactivating the Theme from Porto >> Setup Wizard >> Activate and then after removing the browser cache again activate the Theme with the same Purchase code and then try to Install/Activate/Update the plugins hope you will not find an issue if yes then contact us through our support system with your site Admin Login details so we will do it for you.
The issue mostly occurs when the server Installation Engine is old and I think your server Installation Engine is old that is why you are facing the same issue.
Thanks.
That is the solution. Thanks for the solutions offered, but it was a pity that the update had to be done manually.
Hi,
Sound’s Great! That your issue has been solved.
And Manually update keeps the Customization safe that is why we recommended to update the Theme Manually.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Hi,
You are using an old version of the Theme which is 4.1.4 and the latest version of Plugins which are not compatible with each other so please update your Theme to the latest version 4.5.0 and also the Plugins as well hope you will not find an issue.
Please take the complete backup of your Site/Theme current version and then update the Theme by following the steps given below:
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps:
1. Take the complete backup of your current site.(If you are updating theme)
2. Go to CPanelwp-content/themes and rename old theme Porto to anything.(If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Your theme will be updated easily.
But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as given in the Theme Documentation: http://www.portotheme.com/wordpress/porto/documentation/ Thanks.
The below 2 php notices is now filling up my debug-log:
PHP Notice: Undefined variable: url in /wp-content/themes/porto/inc/admin/admin.php on line 234
PHP Notice: Undefined index: -infinite in /wp-content/themes/porto/inc/lib/infinite-scroll/infinite-scroll.php on line 58
Hi,
Could you perhaps provide me with a bit more details on this? What version of PHP your site is using ?? If it is PHP 7.0 + then please check your site after making PHP Version 5.6 hope you will not find an issue if yes then we have to debug your site and for that you have to contact us through our support system with your site Login details.
Thanks.
Please check your code… Both these are obvious issues and you will see it immediately when looking at the code. As an example php notice #1 the URL is defined if using porto version below XXX but it is displayed for any porto version, which makes it an undefined variable. So just move the bracket or set the URL as false before the code.
Hi,
Can you please contact us through our support system with your site WP Admin and FTP Login details so we will check and solve it for you.
Thanks.
I have already solved it in my site.. Just want you to solve it in future releases.
Is there a fix for the mega menu issue? Installed latest theme update but like others are reporting our mega menu is ignoring the column settings.
https://www.tennantsukshop.com – View main-menu shop item
Shop item is set to four columns and the popup menu items are set to 25% in CSS, but it’s showing five columns.
Hi,
We have tested it at our end with setting the Columns of the Wide Menu to 4,5 and 6 and it works perfectly in all conditions the issue is at your your end so we have to debug your site so please contact us through our support system with your site WP Admin Login details so we will check it for you.
Thanks.
Help me out here, 4.4.5 was working fine. We install Version 4.5.0 and suddenly the mega-menu is broken and the issue is at our end despite no other changes being made.
Since our support is now expired, you’ll now want us to pay to fix an issue you have introduced. Can you imagine the negative review I’m currently thinking of posting.
Hi,
I am not telling you to renew your support I just told you that please contact us through our support system with your site Login details so I’ll check it for you.
Thanks.
Sorted, Thank you
Not a Theme problem, but a menu settings issue instead which was sorted out with the help of the Technical Support Team.
Thanks Guys
Most Welcome ,
We are always here to help our Customers.
hi item id 9207399
it seems to have been registered at the place I set up to try the product. so I can not activate the theme on my site.
Hi,
Can you please contact us through our support system with the product purchase code so we will reset it for you.
Thanks.
I can not log in to your support system, but when I enter the code to register it is already in use.
Hi,
OK Please share your product purchase code with us via our email: newsmartwave@gmail.com so we will reset it for you.
Thanks.
Every time I update this theme I face problems and glitches. Now my menu drop downs are continually open and will not close upon click.
Hi,
Can you please check your site after deactivating your site all the third party plugins and removing the Customization if you did in the Theme hope you will not find an issue because we have tested the latest Theme at our end and do not find an issue if your issue will not solve then we have to debug your site and for that you have to contact us through our support system.
Thanks.
Thanks, I managed to fix the issue. Had to reinstall the theme several times. You have an excellent theme, very powerful and feature rich but many issues in updating of late. Thanks again.
Hi,
Sound’s Great!
That your issue has been solved. And the update will not mess any site, It is the Custom work that creates an issue while updating or the Server Incompatibility so always check the new update first on the Local Host or on the Fresh new site.
Thanks.
Hi. on my sites there are 2 issues> 1. megamenu 2. porto funcionality : Warning: require_once(/wp-content/plugins/porto-widgets/widgets/price_filter_list.php): failed to open stream: No such file or directory in /wp-content/plugins/porto-functionality/porto-functionality.php on line 117
Fatal error: require_once(): Failed opening required ’/wp-content/plugins/porto-widgets/widgets/price_filter_list.php’ (include_path=’.:/:/usr/local/php56/lib/pear’) in /wp-content/plugins/porto-functionality/porto-functionality.php on line 117
Hi,
Please deactivate/delete these three plugins: (Porto Widgets, Porto Short code, Porto Content-Type) and then check your site after removing the browser cache hope you will not find an issue and why you have to deactivate/delete those three plugins you will find an answer in the below given note:
Note: Please take a complete backup of your site before update the theme and also deactivate/delete these three plugins (Porto Widgets, Porto Short code, Porto Content-Type) before an update because in our latest theme we have made a new Plugin named Porto Functionality is combination of these 3 plugins so before install Porto Functionality you must deactivate/delete those 3 plugins and in our new update also Ultimate addon for Visual composer Plugin is also excluded, the elements which are used in the site of Ultimate Addon we add those elements in Porto Functionality so no need to worry but you can use Ultimate Addon for visual composer as well it is up to you.
Thanks.
Hello, when i tried to update porto on 4.5 i also need to update de WP Bakerx but i become this error message: PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature, whats wrong?
Hi,
Actually, we have deleted the premium plugins from the theme package that is why the size of the theme is less then before. Now the plugins will install from our internal server and we have already changed the path of the plugins installation in the theme files.
So have to test your site on Live server and then try to Install the Plugins hope you will not find an issue if yes then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi there, I would like to know if this theme is compatible with alidropship plugin. Thanks.
Hi,
First of all thanks for showing your interest in Porto WordPress.
And you can find our Theme compatibility Plugins list here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399 on this page you can find all the compaitable/tested plugins list with our theme.
Thanks.
I don’t seem to get the ‘Update’ notification in my Dashboard anymore? The licence code is all in and it says ‘Registered’ but then the licence looks like some garbled text – is that normal?
Hi,
Can you please share the screenshot of the issue with us so we will check and provide you the exact answer/solution.
Thanks.
Sure : https://ibb.co/jExieJ
Hi,
I just checked your screenshot and finds the Theme is Registered with the purchase code perfectly so do not need to worry . On some servers, the code is showing like as on yours.
Thanks.
OK – that’s great, but can you explain why I do not see the update in my dashboard?
Hi,
You will find the update of the Theme notification into your email which linked with your Envato/Theme Forest Account so please check your email and also you will check the update Change Log here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Thanks.
Thanks, but this doesn’t answer my question?
I no longer see the update available in my Wordpress Dashboard. I used to be able to update the theme directly from my Theme options. I’m not talking about the email that Themeforest send out obviously!
Hi,
The update message/notification of the Theme did not show in the WordPress Dashboard you have to check it into your email or onto Theme Forest.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.Thanks for your understand.
You removed minicart theme options So how can I change this setting I want to change the image type in the minicart
Hi,
1. For Search Box issue Please download the file from the below-given link and upload/replace it to wp-content/themes/porto/woocommerce and check your site after removing the browser cache hope you will not find an issue.
https://www.dropbox.com/s/3b9qz3qa2o5otw1/yith-woocommerce-ajax-search.php?dl=02. And we have removed some small changing options from the Theme Options because it makes the Theme heavy and Cart Icon Changing Option is one of them so now you have to change the cart icon with the help of Custom CSS as per your requirements, Please copy and paste the below-given CSS code to Appearance >> Theme Options >> Skin >> Custom CSS and change the Content Value as per your requirements your issue will solve.
#mini-cart .minicart-icon:before {
content: "\f217";
font-family: "FontAwesome" !important;
}
And you can find the Content for any of the Icon from this link: https://fontawesome.com/icons?q=cart&d=gallery
Thanks.
Support can you confirm that row settings: Stretch row and content and Stretch row and content (no paddings) don’t work when using Layout Wide Width?
Hi,
I have tested it at my end and finds the options of Stretching the Row with content ,padding and without padding when using the Wide Layout of the Page works perfectly fine at my end and if you are facing an issue then it must be the cache or setting issue at your end so please try once after removing the server, site and browser cache and making a new page set it as wide width layout from page options and set a row on it and check it hope you will not find and issue if yes then we have to debug your site and for that you have to contact us through our support system we will check and solve it for you.
Thanks.
Hello,
How can I update fontawesome? I checked the answer you gave to others instructing them to go toDashboard >> Ultimate >> Icon Manager >> Upload the new icons.However on the dashboard there is no “Ultimate” or “Icon Manager”.
Thanks
Hi,
You have to Install and activate the Ultimate Addon for Visual Composer Plugin first then you will find the above given options on the wp-dashboard.
Please download the updated version of Visual composer and Ultimate Addons for Visual Composer from the link below and install it: https://smartwave.freshdesk.com/support/solutions/articles/12000007851-latest-visual-composer-and-ultimate-addons-for-visual-composer
Thanks.
After a while where I was very happy, now my support is finished, I recived this: Parse error: syntax error, unexpected end of file in /hp/cw/aa/xb/www/citylife/citylifeportowp/wp-content/themes/porto/inc/functions/shortcodes.php on line 2425 – error message and I dont find a way to get my wordpress page back online.
Hi,
It seems that your Theme is not uploaded installed properly and some files crashed during uploading or installing of the Theme so please once again update your Theme via CPanel uploading hope you will not find an issue if yes then we had to debug your site and for that you have to contact us through our support system with your site WP and FTP Login details.
Please try to install/update your theme by yourself first if you fail then we will do it for you. Please follow the below steps: Your theme will be updated easily. But First please make sure your server requirements is meet with the latest Porto WordPress theme requirement if not then please make sure to set first server requirements as written in the Theme Documentation: http://www.portotheme.com/wordpress/porto/documentation/
1. Take the complete backup of your current site. (If you are updating theme)
2. Go to CPanel wp-content/themes and rename old theme Porto to anything. (If you are updating theme)
3. Upload the latest zip file of the theme there in wp-content/themes.
4. Extract the zip file of the theme there.
5. Go to WP Admin Panel >> Appearance and activate the theme there.Thanks.
Can you tell me how to edit font and colour text in short description in product ?
Hi,
Have you purchased the theme? If yes, then can you please contact us through your theme purchased account to get the support of the theme.
Thanks
really nothing works decent anymore, plugins that do not work automatic update also gives errors.
why roll out an update when nothing works?
and do not agree that I should renew my support period now expired because these updates really do not make sense the column settings does not work so menu goes outside dropdown/popup. I just did the update in my site and i get the same issue. All menu settings works except from the columns when using wide mega menu. Then i could not update WP Bakery, got the following error: “Plugin not activated. A higher version of WPBakery Visual Composer is needed for this theme. Please update the plugin.”
Downloaded theme again and again but all have the same issues.
Hi,
Please download and update your Theme again, We have fixed the Issue of WP Bakery and Slider Revolution Plugin Installation in our latest new Theme version 4.5.0, Now you can easily Install and Activate those and all Plugins from Porto >> Setup Wizard >> Install Plugins.
But remember that you are able to Install and Activate the Plugins after activating the Theme License code.
And for your other issue Can you please share the Live URL of your site where the issues occur so we will able to check it.
Thanks.
