Hello,
nobody else reported this so far, at least for the latest version. What version of Uncode do you have installed, and what version of Uncode Core and Uncode Page builder as well please?

Let me know, best

Uncode Version: 1.1.0 Uncode Core: 1.1.2 Uncode Visual Composer: 4.11.2

Hi! It seems you have a very old version of Uncode of years ago, actual version is 1.9.1. Anyway also from the past I don’t remember users with this problem so it’s probable an issue related to Memory Limit or out of date PHP version but without a check and previous reports from other users it’s not possible understand. We remind that if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi! Please have a check our documentation, yes definitely you can also use Slider Revolution in this area (our demo is not SE but the native Uncode header slider): https://support.undsgn.com/hc/articles/213459649
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi and thank you for interest! Once you install the Uncode Theme and demo contents you have an exact replica of the whole Uncode demo (http://www.undsgn.com/uncode/) just with placeholder images (this means you don’t have original demo images): https://support.undsgn.com/hc/articles/214001065
Anyway if you are interest here you can find the sources: https://support.undsgn.com/hc/en-us/articles/214006305-Uncode-Demo-images

Hi! On what elements you are trying to use this plugin? I suppose it’s in the button element right? When you refer the fact that you used with other themes do you refer that you tested in our theme that use Visual Composer and it works on the button module of Visual Composer?

Correct! Inside a button element.

Yes, I tried with Salient Theme also using the button element. The difference between them is Uncode is using a “vc_link” element for the URL. In Salient they use a “textfield” element, so I can use the desired code without any modification by the Visual Composer.

I’ve made some other tests and got it to work using the “Raw HTML” element, copying the button in HTML format, and placing the URL in href just removing the double quotes in the exemple given above. This way works, but I wanted to find a way without any “workarounds”.

Thank you!

Hi! When you set the URL for the button in Uncode the small pop up window overlay it’s the native WordPress URL settings (the same that pop up when you insert a link in the WordPress editor). Try to ask the authors of this plugin why it doesn’t work with these settings and let us know!

Hello!
Please, contact your server provider, since maybe the value 3,000 refers to a local setting, but the master value is lower or you have a filter (like Suhosin) that doesn’t allow to send more than 1,000 vars (that’s the meaning of max_input_vars). More info here: https://support.undsgn.com/hc/en-us/articles/213459869

I also recommend to use our Help Center, there we have a completely dedicated support team, just submit a ticket so we can support the solution privately! Thank you! https://support.undsgn.com

Hello!

1. If you need to change the structure of the menu, I guess the only way is to copy paste the class unmenu() from the file uncode/partials/menus.php, paste it into your child theme and edit it as you prefer.

2. Well… you can change the height of the logo for mobile devices on Theme Options. The height of .menu-wrapper element is calculated via JS, so if you want, instead, to override via CSS you have to use a snippet with a media query to target it for small screen resolutions only:

@media (max-width: 959px) {
  .menu-wrapper {
    height: 150px !important;
  }
}

Replace the value with whatever you want and put it into your child theme or “Theme Options -> CSS/JS -> CSS”. However I can’t assure this solution will work in all scenarios, since it breaks a JS function basically.

Let me know, best

Hi, I just added in menus.php some of my code but it works only partly, if you check www.hadistudio.de/relaunch on upper left should be on mobile a call icon but this appears only on some subpages not on home page.

2. It doesn’t effect much and also only on some subpages

Hi, we are sorry but we cannot understand you modifications just in words. Moreover this is related to customisations not native features. If you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Found the problem, incompatible plugin

Thank you for updating

Hello Petra,
just take a look at the demo: https://undsgn.d.pr/x1Tv59 or to the sample page https://undsgn.com/uncode/features/menu-variations/ or to our docs https://support.undsgn.com/hc/en-us/articles/214001905-Menu

Let me know if this answers your question please, best

Ah, got it! I think what might have helped me would have been to have the same filter layout from the flyout (the one that is grouped into “layout” and “menu”) also on that page that starts with “You deserve a great website”.

I got lost in mental transfer between the two different layouts. But I got it now.

Thanks! Petra

Thank you for sharing, really appreciate!

Hello!
The most simple way could be a CSS snippet:

@media (max-width: 960px) {
  .header-wrapper {
    height: 0 !important;
    padding: 56% 0 0 0 !important;
  }
  .header-wrapper .header-bg-wrapper {
    top: 0 !important;
  }
}

For a more detailed answer, please contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately and with some examples! Thank you! https://support.undsgn.com

worked perfectly, thanks a lot!

Hi and thank you for interest!
1. One of the meanings of the name is that normal users don’t have to code to make awesome websites (https://undsgn.com/uncode/showcase/).
2. It’s not possible try the theme but yes you can ask for a refund with valid reasons.
3. Actually premium plugins are not blocked but it’s possible we’ll use this solution in future.
No the only available options are the ones you see in our demos.

Hi! In Uncode you can install any plugins as you usually do in WordPress, it seems something is now working in your installation but I’m pretty sure you have this issue also if you deactivate Uncode. Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately or at least ask for support with an account that bought this theme (now it’s not possible verify your purchase). Thank you!
https://support.undsgn.com/hc

Theme was purchased by previous developer. I have the purchase code but, nothing else. Can I still get support on the theme?

Hi, I don’t say you are not a loyal customer of Uncode, just you need to use the Help Cwbter as any other user since actually it’s not possible to verify your purchase. Moreover if you have an odd issue like this, no other user report, is essential you access private support. Anyway try to activate the native WP theme I think you’ll have the same issue (it seems something dealing with WordPress itself not Uncode). In case you need to ask complete logins the old developer or you need to ask Envato if it’s possible transfer the license to your account.

Hello!
From the source code I see the video points to this URL https://vimeo.com/manage/282048849 that doesn’t display any video, at least for not logged users. What’s the video you are trying to display?

Let me know. Best

The link is correct. I tried to delete and reload the code embed and now it works. Sorry

No problem, glad to read everything has been solved.
Best

Hell Kristin!

They are saved in the database, as for all the other options, and from there taken and printed in the file “uncode/library/css/style-custom.css” each time you save the Theme Options (and other edge cases).

For further help, you can also contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! https://support.undsgn.com

Hi! We are sorry but we are not available for customisations. In case you can follow this link and ask some of our partners: https://support.undsgn.com/hc/en-us/articles/115000555209-Extra-Customisations

Hi undsgn, thanks for the info. Will collect my project description and request an estimate there. Thanks!

Petra

Thank you for confirm!

Hello,
well you can hide the entire row of course, but I guess you need something else.

You can assign a class to the row and via CSS set its background to none under a certain resolution.

For a more detailed answer, please contact our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately and with some examples! Thank you! https://support.undsgn.com

Hello!
Well, I guess there is something I’m missing in your settings, maybe you only have to set the header of the home page to “None”, and in this way the transparent header will be replaced by a solid one.

I can’t see the issue in the first row, instead, neither on Mac nor on Win: https://undsgn.d.pr/QmwkCd (this is Edge, just an example). Am I looking at the right place?
Let me know please, best

hey, making the header to “none” did the trick, thanks for help.

Glad to read that, best

Hello,
please forgive me but I can’t see the grey square. It would be great if you could provide a screenshot of what you see and let me know the browser and the OS you use.

Do not forget that passwords are visible to everyone here, so I recommend to use our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you! https://support.undsgn.com

Best

Hi! I’m sorry but I’m not sure to understand what you refer. If the problem is the width of the player line it seem related to the fact that you probably have an old version of Uncode. What version of Uncode do you have?
Anyway if you need dedicated support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can support the solution privately! Thank you!
https://support.undsgn.com/hc

Hi and thank you for interest! Please note the also Uncode uses Heading element and Text element to create an hypothetical menu. If you are looking at the top seller themes none of them offers you a specific Restaurant menu module. These themes are definitely better than other but they are multipurpose and obviously not so specific for this feature you need.

Hi, thank you for your reply and can you please recommend what is the best plugin suitable for your theme to go with. The unlimited addons for visual comoser…https://codecanyon.net/item/unlimited-addons-mega-bundle-for-visual-composer/19602316?s_rank=1 this does have what I am looking for… will that work with your theme? Ready to buy

Hi! I’m sorry but we didn’t tested this particular addon, actually we don’t have any reports so I cannot say if this is because none of our users used it or it’s perfectly compatible. Anyway let’s do this, grab the theme and test, if there are some problems related to this particular addon we’ll offer a refund so you can try riso free.