Hi,

We have responded to your ticket about the same query via email.

Thanks, Varsha

I have emailed you back, did you receive it?

Hi,

We did reply back to your email requesting your URL and admin details. However, we have not heard back on that. Kindly respond back with the necessary information so we can investigate the issue at the earliest

Thanks, Pavithra

Hi,

I would have to log into the admin panel to check this issue. Kindly email your URL, wp-admin id and password via the private message form in the support tab, so I can investigate further.

Thanks, Varsha

Hi,

The Contact form module built in the page builder is a simple pre- built form with select fields. To include the form you created with contact form 7 plugin, copy the shortcode it provides and paste it inside the editor of a SHORTCODES module in the Tatsu page builder.

Thanks, Varsha

We’re using “CODE” module. http://yungmakopr.com/portfolio/artist-name/

Hi,

I presume you are mentioning about the section under the Testimonial section in the above page. I see that the Spotify code is being centre aligned and the Music Clip does play. Have you been about the fix this already. Do let me know if I am overlooking something here.

Thanks, Pavithra

Yeah – I’ve fixed. turns out that there was a mistake in code itself. It works right now

Hi. Any ideas how I can get a custom font to work with Tatsu modules? Specifically Special Titles. Thanks.

Hi,

On looking into your website it seems like the custom fonts doesn’t load in both the text module fonts and the special heading fonts, I would have to log into the admin panel to check this issue. Kindly email your URL, wp-admin id and password via the private message form in the support tab, so I can investigate further and help you accordingly.

Thanks, Varsha

Thank you Varsha for your response. How does the “YOURCOLOR” value need to be formatted? I tried ’#ee008c’ ‘ee008c’ and also the name I specified that color to be in the Color Hub section. None of those values produce the color of the success or error background bars. Please help.

Hi,

You just have to replace the text with your preferred color’s name or value. Also kindly make sure that you paste the code without the ‘pre’ tags. They are used just for formatting here in the comments section. If issue still persists Kindly email your URL, wp-admin id and password via the private message form in the support tab, so I can investigate further and help you accordingly.

Thanks, Varsha

Thank you!

Hi,

In order to make you menu text to display instead of having a hamburger icon kindly navigate to OSHINE OPTIONS > TOP HEADER SETTINGS > HEADER STYLE set your top header style as style 1 and under the Menu settings tab set the “Special menu type” as none and save your changes.

Thanks, Varsha

Hi,

The option to set the Header as Transparent you have to set the Header Style as ’Transparent’ in the ’Header and Hero Sections’ metabox in the specific page and update the page.

Thanks, Varsha

Thank you, Varsha!

Thank you Pavithra but that’s not quite what I mean.

I’ve made a new screenshot to make it more clear :

www.adeas.nl/screenshots/mobile/ipad/screenshot_ipad_portrait_border_gutter.png

I like the gutter width to be the same as the widths of the borders (space between left screen and text and space between text and right side of the screen).

As illustrated on the screenshot !

Thanks for advice, Antoine

You can use the css code below in addition to one give before to make the space of the gutter and margin, similar -

@media only screen and (max-width: 959px) and (min-width: 768px){
  .tatsu-wrap {
      max-width: 720px;
  }
}

Thanks, Pavithra

Thank you !

Hi,

The recommended image dimensions for Gallery images and the portfolio grid thumbnail images are – 650px by 420px, for fixed and floating sidebar, should be 1280px. For a full screen slider the width should be 1920px so that the image looks clear on all screen sizes. Our carousel sliders and centered slider will pull the image in its natural aspect ratio and you need to ensure the height of the images are at least 1280px. Do let me know if you need further instructions.

Thanks, Varsha

Hi Toni,

Yes we have tested the theme with latest version of Woocommerce and there are no known issues. Do let us know if you face any problems and we will have it addressed at the earliest.

Thanks, Pavithra

Hi,

Kindly paste the code in the custom css setting under OSHINE OPTIONS > GENERAL SETTINGS. Kindly ensure that Options Panel cache is NOT turned on.

@media only screen and (max-width: 960px){
.tatsu-call-to-action {
    padding: 30px 0px !important;
}
}

Thanks, Varsha

thanks !

Thanks !

The Primary Text on Footer also breaks up in words on my Samsung Galaxy J5 smartphone, as seen on this screenshot :

www.adeas.nl/screenshots/mobile/samsung_galaxy/screenshot_samsung_galaxy_j5_portrait_footer_text.jpg

Is there also custom CSS to prevent this ?

Thanks, Antoine

Hi,

On further investigating it looks like you have set your footer style as ‘horizontal’ but whereas you only have one single content in your footer, which causes the issue. So kindly change your footer style to “vertical” under OSHINE OPTIONS > FOOTER SETTINGS and save your changes.

Thanks, Varsha

Thank you !

Hi,

Kindly paste the code in the custom css setting under OSHINE OPTIONS > GENERAL SETTINGS. Kindly ensure that Options Panel cache is NOT turned on.

 
@media only screen and (max-width: 767px)   {
    .tatsu-row {
    width : 100%;
    }
}

Thanks, Varsha

Thanks. That did it.

Hi,

Thank you for your interest in purchasing the theme. Yes we lazy load the images that are included in the Carousel Gallery by default. We have many header and menu styles available in the theme and we have showcased each of this in our demos. But if you could provide the link to your existing site, I will be able to tell you if the layout is possible with the theme.

Thanks, Pavithra

Hi!

Sure, here’s the link:

Hi,

Thank you for sharing the link. I do see the code take effect on the Image in this page in Front End as well. However, to make sure the effect is similar to how it is in the backend, I would require a screenshot of how it is in TATSU, or if you could provide your URL, wp-admin id and password using the contact form the Support Tab, I will be able to assist you better.

Thanks, Pavithra

Sure, i just send it to you

Thanks

Thank you Pavithra, I entered the code you provided for each of my links, but the icons still look like circles. I don’t actually see the icon type section in the code either? Is it called something else? Thank you.

Also, if I want the links to open up in new tabs, what value should I write for the ‘new-tab’ section? Also, I noticed that if I use the code exactly as you’ve entered it, the website does not open. I fixed this by getting rid of the second set of quotation marks around the URL. Does this mean I have to remove the second set of quotation marks for everything in the code for it to work? Thank you!

Hi,

You need to set the style to “plain” in the shortcode. But, the simplest way will be to create an icon of your choice in any of your pages using TATSU. Because while editing with TATSU, you can view the changes right there and each of the setting is provided as option, including “open in new tab”. Once you have created the icon, you need to click on CMD + C (OR Ctrl + C) to copy and CMD + V (or Ctrl + V) to paste the shortcode in your widget area. Do let me know if you need further assistance.

Thanks, Pavithra

Hi,

I tested the site and the issue you mentioned doesn’t seem to occur. I assume the issue is fixed already. Let me know if I am overlooking something here.

Thanks, Varsha

Hi… yes I couldn’t work out the migration and was having trouble with some of items along the dashboard menu were not coming up … for example the BE page builder – convert to was not there … Could not find it

So i decided to delete the theme and reinstall it back to the original and got it working using the old style that originally came with the template I purchased.

But I would like to understand what it is i need to do to move forward… so any help would be great.

Hi,

We are investigating your issues and will respond back to your email with the required instructions.

Thanks, Varsha

Thanks for purchasing the theme. After installing the theme, you need to import the demo of your choice, which in your case is v43. All you need to do is go to OSHINE panel in the dashboad, install the plugins and then go to the import panel. Choose the v43 demo, likely at the bottom, then check all the boxes applicable on the left and click the Import Button. Just sit back and relax for a couple of minutes and the import process should get completed ( time taken depends of server configurations and network latencies ). Step by Step instructions are available in our knowledgebase – http://www.brandexponents.com/oshine-knowledgebase/knowledge-base/import-demo-content/

If you share your wordpress admin access, I can set it up for you right away.

Hi Toni,

Apologies about the delay in my response. Our developers are looking into this now and I will let you know on our findings within a day. Appreciate your patience in this regard.

Thanks, Pavithra