1463 comments found.
Hi, Do you have live theme editor feature ?
Hi mamaks,
We are so sorry that this theme doesn’t support live theme editor feature
Please let me know if you had any further assistance
Thanks,
“Compatible with Smart Onestep Checkout, Automatic Related Products, Reward Points Modules by Aheadworks (10% OFF)”
Is it included in the template ?? or do we need to purchase this extensions separately ?
Hi manaks,
Thanks for paying your attention to our theme
These extensions aren’t included in our theme. You need to purchase them separately. But you will get 10% OFF when purchase ones by Adeadworks.
Thanks!
Hi, Do you have live theme editor feature ?
Hi mamaks,
We are so sorry that this theme doesn’t support live theme editor feature
Please let me know if you had any further assistance
Thanks,
Hi,
Do you have multi vendor management in your theme ? and I want to manage admin access as per the employees roles.Can it be possible in this theme.if yes please tell me how ?
Dear sir,
Thank you so much for being interested in our theme. Here are our responses for your questions:
1. Our theme does support multivendor module. However, it is not available in our theme. If you want to use this function, you need to buy from 3rd party and install on your site.
2. You can manage admin access as per employee role in this theme.
Best Regards!
After uploading magento quickstart package why i am seeing this http://prntscr.com/kl851l error here is the domain link http://77.104.150.171/~oneclick/ Plz advise
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
hi, demo is not working “An error has happened during application run. See exception log for details.”
Dear sir,
Our demo is working normally now. Please check again!
Thanks!
Hello, when I try to disable lazy loading by modify this file
\app\design\frontend\Sm\market\Magento_Theme\templates\html\config.phtm
Commenting this: <?php if($enableLadyLoading){ ?> function _runLazyLoad () { $(“img.lazyload”).unveil(0,function(){ $(this).load(function() { this.classList.remove(“lazyload”); }); }); } _runLazyLoad(); $(document).on(“afterAjaxLazyLoad”, function( event) { _runLazyLoad(); });
<?php } ?>I see only loading image, not product images.
Could you help me?
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send purchase code, all exact FTP and website information via ticket for developers to check!
Thank you so much!
Is it possible to disable lazy loading?
Dear sir,
Thank you so much for using our theme. Please modify this file location
\app\design\frontend\Sm\market\Magento_Theme\templates\html\config.phtml
Thanks!
Hi, Im also need the social login Module, can your developer send one to me !?
Dear sir,
Thank you so much for being interested in our theme. After purchasing this theme, please create the ticket via this link: https://www.magentech.com/support/tickets , our dev will install this module for you.
Best Regards!
Hi
Does this theme have compatibility with AMP extension (in the versions of magento 1.9)?
Dear sir,
We are not sure whether this extension is compatible with our theme or not. However, our theme was built based on default Magento. It this extension works well on default one, it will run on our theme.
Thanks!
Just purchased this and going through the installation process, quick question—Is it recommended to create a child theme for the mobile layout for any customizations? I see that the theme comes with a child theme for the desktop theme but not for Mobile.
Thanks!
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
I downloaded the latest version. How to download Social Login module?
Hi sir,
Please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets . Our support team will install this module for you.
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much
Dear sir,
We have just replied your ticket. Please update your ticket!
Thanks!
Thanks
Thank you for using our theme ans your rating 
Please resolve my ticket, submitted on Saturday.
Dear sir,
Our responding time is within 24 hours businessday. We will respond you soon. Please wait!
Thanks!
Via manual installation your instructions say Step 1: Please unzip ‘sm_market_theme_m2.1.x-2.2.x_v4.7.1’ file and upload folders app, lib & pub from the theme package to the root of your magento site folder on your server.
But there is no lib folder? Please advise.
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
I did an no answer
When I installed I get the error message when trying to activate that the “Something went wrong while saving this configuration: Area is already set”
Dear sir,
Please read this blog to know how to deal with this problem: https://www.magentech.com/case-studies/item/867-how-to-fix-theme-switching-error-message-in-magento-224 Thanks!
re SM Market Categories (left side, home ver 1)
How can I make it look like the default with image on the right. Currently I have a lot of categories and subcategories that the list goes all the way down below the viewport. Pls help.
blue0knight website: https://emarketplaceusa.com
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hi, I just buy this themes and installation it, after open the store front can not loading any images. how to fix it?
Hi sir,
For any technical issue, please create the ticket via this submission link to get support from our developers: https://www.magentech.com/support/tickets .
Remember that our responding time is within 24 hours excepting for weekends. To save time of support, please send all exact FTP and website information via ticket for developers to check!
Thank you so much!
Hello. I see that this theme compatible with Webkul Marketplace Extension. (https://store.webkul.com/Magento-Marketplace.html/) Does it compatible with Marketplace Multi Vendor Module for Magento2? (https://store.webkul.com/Magento-2/Magento2-Marketplace.html)
Dear sir,
It does work well on multivendor module for Magento 2 from Webkul
Thanks!
Thanks
I bought this theme around a month ago, I have installed it and have done my site live but I am finding difficulties to configure mobile specific layout. I actually bought this theme only for the reason of mobile specific layout. I have raised a ticket on your support system but instead of getting any king of support my account got blocked which is pathetic on my end
Dear sir,
Could you please give us your private mail which you used to create account on support system ?
Thanks!
I created my account using admin@asnaf.com with user name asnafstore but when trying to login if I selected forgot user name option I got the message that my account is either not activated or blocked while I never got any email in my inbox. I try to use my other email amjad.mughal7@gmail.com I provided my domain and admin detail in the ticket as required. I would be thankful if you could help me to setup mobile specific layout.
Dear sir,
We checked your ticket based on your provided email. Amazingly, there is one account created with mail amjad.mughal7@gmail.com but no ticket related; there is also one account created with mail admin@asnaf.com (username: asnafstore ) having one ticket related mobile layout. Is this yours? We have already responded you for 2 days.
Thanks!
I have tried to login to your support system several times, the password I used is not working while I am getting this message “Login denied! Your account has either been blocked or you have not activated it yet. Did you not get an activation e-mail and follow the validation link? Login denied! Your account has either been blocked or you have not activated it yet. Did you not get an activation e-mail and follow the validation link?” I choose the option forgot password I am not received any email for a token to reset my password. Because of this reason I tried to make another account and I never got any email for the activation of my account. Please solve this issues asap.
Dear sir,
We will send you mail confirmation as well as you account detail via this mail: admin@asnaf.com . Please check and confirm us soon.
Thanks!
Hi,
I am interested in purchasing your theme but I have a few questions regarding the followings.
1. How is your theme optimized for SEO?
2. How does your theme perform in terms of speed?
https://developers.google.com/speed/pagespeed/insights/ 3. Does it support RTL and multi-store setup?Dear sir,
Thank you so much for being interested in our theme, Here are our responses for your questions:
1. This theme is optimized for SEO
2. About speed, we are not sure how much speed will meet your needs. However, almost of our customers are satisfied with our theme.
3. This theme supports RTL layout and multi-store. However, please note that you only can build one domain for one time of purchase. If you want to build 2 domains, you need to buy 2 times.
Best Regards!
I would like to discuss about customization, where should contact you?
Dear sir,
Any customization will be sent to our official system: https://www.magentech.com/support/tickets
Thanks!
I have sent one 10 hrs ago and I still haven’t heard any response
Dear sir,
Our responding time for any technical issues is within 24 hours businessday. For customization, please give us your ticket number here.
Thanks!
I submitted on https://www.magentech.com/submit-a-ticket/submit-ticket but I don’t recall I have ever received a ticket number. My email is bfongxxxx@gmail.com
Dear sir,
Could you please check again your mail which you used to create account on our support system? We do not find any account related to your email.
Thanks!
I have just submitted again and I didn’t receive any confirmation email or ticket number.
Dear sir,
Please give us again your correct mail to find your account. We searched by this mail bfongxxxx@gmail.com but no luck!
Thanks!
bfong7212@.....
Dear sir,
We got your ticket and configured your account. Please login your account and check your all tickets: MCUSTOM-WORK-1F9M218142 and MCUSTOM-WORK-UL8MQEXB28 . Here is link for you to search ticket: https://www.magentech.com/support/tickets/search-tickets Thanks!
How can I login without paying ?!
Dear sir,
Is this you who create the 2 tickets above? Because you only can create the ticket when you have already registered account on our system. Please come to this link https://magentech.com/component/osemsc/register?step=step1 and click here to register FREE account: http://prntscr.com/k88oxu Thanks!
I tried to create an account but it said my email has already in use, then I went to ” forget my password” but nothing has been sent to me.
Dear sir,
That’s why we asked you “is this your account?” . We need to clarify whether this account was really created by you or not. Because if you created ticket, you should have known that you have already had account on our system. Now we will send you an confirm mail by private mail. Please confirm us , then we will give us account information.
Thanks!
is this your account ? “this” means what? I created a ticket without first registered.
Dear sir,
Please confirm our mail! We have already sent you mail.
Thanks!
Hi magentech,
First, I would like to tell you I like your theme. I do have some hesitations because of some reviews I read. I, however, will not try and judge your support based on these. I have a quick question, though. I plan to use the template to create a multi-vendor site that will use ced marketplace platinum package plugin (https://bit.ly/2leipd6). Will this be compatible with the plugin?
Thanks. I wish you the best with your business.
Dear sir,
Thank you so much for being interested in our theme. Actually, our theme is perfectly compatible with Multivendor Module from Webkul and CM Plugins (we tested and some of customers used it). About module from cedcommerce, we need to test first, then we can confirm to you. We do not say something we are not sure to customers. So we have 2 options for you:
1. You can choose either of modules we have already tested
2. If you have package of your own module, please send us for testing, then we will announce you the result and you can decide buy or not later
Please let us know your choice!
Best Regards!
