23251 comments found.
that’s awesome product by awesome support. thank you
Hi,
That is exactly what Porto and this team are all about, we do our best to be the best. Thank you for sharing 
I’ve just made a new installation of the theme for shop 1. But why it’s much slower than the sample page? - WooCommerce - Porto Theme – Functionality - WPBakery Page Builder
The plugins which are installed are:If it’s already slow, what will be after I have installed other plugins?
Hi,
We are using the cache plugins as well other settings which are explain in the link below:
http://www.portotheme.com/wordpress/porto/documentation/#speedupAlso, you can go through the sped optimizer menu from Porto >> Speed Optimize Wizard.
Thanks.
Hello, could you please send me Greek language files? Thank you
Hi,
Please download the theme translation files from the link below and upload them to wp-content/languages/themes folder. https://www.dropbox.com/s/lnhwyy81ap1810n/Porto%20Greek%20Lang.zip?dl=0Thanks.
Hi, am having issues with the latest Porto update and Porto functionality plugin.
When I activate the plugin, my woocommerce single product image and related products will not show, but if i deactivate the plugin, it will display well.
I have deactivated all other plugins one after the other and all is fine except the Porto functionality plugin.Please i need help to fix it. Thanks
Hi,
Sorry to say that but the Porto Functionality Plugin is the theme required plugin and it will not create any issue on the site you can check our Live Demos as well the Porto Functionality plugin is activated there and it must be the third party plugin issue at your end so please contact us through our support system with your site WP Admin Login details so we will check and provide you the solution for that.
Thanks.
@PT-support2: Thanks. I just submitted a ticket with ID: #33613
Please when will the promo sales end ?
Hi,
This promo sales hopefully end on next Sunday.
Thanks.
hi can help me, there is a like a black box at my mini cart icon. i already go to porto > theme options > skin > mini cart > background color > transparent. but it still black. i wish to give the screenshot but dont know how to attached here.
Hi,
It must be the cache issue at your end, have you tried to check your site after removing the server, site and browser cache if not then please check it otherwise please contact us through our support system with your site WP Admin Login details and with the particular screenshot.
Thanks.
okay its solved already. thanks for the info!
Sound’s Great!
very very good theme i’m very very like it.
Thanks for your Appreciation
That is exactly what Porto and this team are all about, we do our best to be the best. Thank you for sharing
Hi I’ve bought Porto HTML themes previously, but not the WP theme I sent some questions via email to the newsmartwave at gmail.com email address as I included a design document is this the right email address to use please? If so do you know how long it should take for a response please? Thanks Steve
Hi,
This platform is used only for the Porto WordPress Theme if you have any query regarding the Porto HTML version then please ask your question to the comment section of Porto HTML.
Thanks for your understanding.
Hi the email I sent was regarding pre-purchase questions for your Porto WordPress Theme
Hi,
Can you please tell me your email address with which you have messaged to newsmartwave@gmail.com because I have checked and do not find the mail with your Envato Username.
Thanks.
Hi the email address used was steve at vitaminclothing.com and the email was sent yesterday at 13:04 if you didn’t get it is there another email address I can send the design doc and questions to please? Thanks again
Hi,
We have sent your mail reply now, please check your inbox.
Thanks.
Awesome thanks I’ve just seen the response and replied regarding the question that wasn’t understood and asked to confirm one other thing. Thanks so far for all your help – The same great service as with the HTML support.
Thanks for your appreciation and please check your inbox.
I get the following javascript error while saving the Porto theme option redux.min.js?ver=3.5.4.3:3 Uncaught ReferenceError: tinyMCE is not defined at Number.<anonymous> (redux.min.js?ver=3.5.4.3:3) at Function.each (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=4.9.8:2) at Object.a.redux.ajax_save (redux.min.js?ver=3.5.4.3:3) at HTMLInputElement.<anonymous> (redux.min.js?ver=3.5.4.3:5) at HTMLInputElement.dispatch (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=4.9.8:3) at HTMLInputElement.r.handle (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,moxiejs,plupload&ver=4.9.8:3) . This is happening after updating to the latest version.
Hi,
It must be the third party plugin issue at your end so please check your site after deactivating all the third party plugins and then check your site after removing the server, site and browser cache hope you will not find an issue an after that please activate all the third party plugin one by one and check which one is creating an issue for you.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Ticket not replying from two days #33455 what happened.
Hi,
Sorry for the delay and inconvenience but our Technical/Customer Support team was on holiday from 21st to 23rd of August and today they are back again so hopefully you will get the reply of your ticket by today, Again sorry for the delay and please be patience.
Thanks for your understanding.
I’m having an issue with Slider Revolution. On the homepage I have a slider which works fine, but I have another slider (same settings as the homepage one) on a subpage that is having issues. I couldn’t get it to load at all until I selected “Put JS includesto body” which got it to load, but I can’t get the left and right arrows to show. I have tried everything and Slider Revolution is saying it’s a theme issue.
Hi,
Can you please contact us through our support system with your site WP Admin Login details so we will check and try to solve the issue for you if it is theme related issue.
Thanks.
Still waiting for a resolution on this issue but I have discovered part of the issue. When you put a slider on a page using the “Banner Type” option all of the Revolution Slider CSS gets loaded. When you add the element “Revolution 5 Slider” in WPBakery page builder no CSS gets loaded. I really need this issue resolved so any help would be appreciated.
Hi,
Have you contacted us through our support system ?? Because I have just ask from the technical support team and they replied that they do not find the ticket with your name “bhoudek”.
Thanks.
I can not install the required theme plugins, I select Visual WPBakery in the installation wizard and the installation failed, what should I do?
Hi,
Please go to Porto >> Setup Wizard >> Activate and deactivate the theme by clicking the deactivate button and then again activate the theme via same purchase code and then try to Install/Update the plugins from Porto >> Setup Wizard >> Plugins hope your issue will solve of not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Hi, i bought this theme a year ago with another account and i need to extend support to 12 months
Hi,
Please contact to Envato for that because selling/purchasing of the products/support is in Envato hand.
Thanks.
My support has expired but I need help with a Dutch site. The stock status shows the text “Availability” in front of it. The stock status was succesfully translated but I would like to remove this Availability text. But I cannot find it anywhere in the theme woocommerce files or in woocommerce templates!!
https://lockpicks.nl/product/southord-14-stuks-set/Hi,
You can change/remove it from wp-content/themes/porto/woocommerce/loop/sale-flash.php
Thanks.
I bought both the Shopify and Wordpress PORTO Theme. How come they don’t look after importing same DEMO?
Hi,
Sorry to say that but do not understand your issue properly can you please explain it more clearly if possible with the help of screenshots for my better understanding.
And WordPress and Shopify both are different platforms and both have different requirements and you can check our all Porto WordPress live Pre-built Demo’s here: http://www.portotheme.com/wordpress/porto_landing/
And if you have any query regarding Shopify then please ask to the Shopify comment section because here we only provide our dedicated support for the Porto WordPress issues.
Thanks for your understanding.
Pls, fix bug on Homepage Demo 19. I have trouble when i imported demo. I can’t fix it (i try to delete then import demo up to 5 times and nothing to change). Look at the pics: https://prnt.sc/km3v0a I set Pagination but… as you see, i lost a half of pics and they show me arrow of navigation! Pls test and fix this bug Sorry for my bad English speaking skill!
Hi,
I have tested it at my end and do not find the issue you are facing when selecting pagination for particular element you can check our live demos as well: http://www.portotheme.com/wordpress/porto/shop19/I think it is the cache issue at your end or it may be WordPress or theme setting issue so my suggestion to you is please reset your WordPress via using this plugin: https://wordpress.org/plugins/wordpress-reset/
And then again Activate the theme and theme required/recommended plugins and then finally import that demo again hope you will not find an issue and also please make sure that your server requirements must meet the latest theme minimum requirements as given in the theme documentation here: http://www.portotheme.com/wordpress/porto/documentation/
And finally check your site after removing the server, site and browser cache hope you will not find an issue.
And also could you please purchase support extension to get further support? Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
I think you must watch this video: https://youtu.be/I-HRPGoHGak. I have cleaned everything and reinstall Wordpress, re-install themes then re-imported. But you see, that bug is still there. I’m sure i don’t make mistake when i install, and AMPPS work so good. I’m using Hawkhost and my official site is https://demin.store, they still have a problem too, you can check this site if my video doesn’t give you enough info to know what is problem. Thank you so much
Hi,
We have checked our theme and demo 19 but did not find any issue like you have shown in the video. I think there is an issue only on your site. This not bug, this problem is only related to your site. So please purchase the support extension first then send us your WP login details through our support system then we will check and solve it for you.
Your 6 months of support period is now expired. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
hello, i’m configuring my site for proper SEO and i’m getting some links indexed that are not needed. For every product in woocommerce a new link is created and indexed for the “add to cart” button, so i have many unwanted indexed links like: http://sitename.gr/add-to-cart=525. How can i stop these links from indexing? i’m using porto version 4.4.5. thank you
Hi,
Please read and follow the instructions written in this doc: https://closte.com/blog/prevent-robots-crawling-add-to-cart-links-on-woocommerce
Hope it will help you in solving your issue.
Thanks.
that did the job, thanks a lot!
Sound’s Great!
Most Welcome
Hello We have a problem. Now the page looks like this: https://prnt.sc/km37in and we want to do this: https://prnt.sc/km3802 how?
Hi,
Sorry to say that but there is no option in the theme for doing what you want, this will only possible with the help of Customization or Custom CSS.
Thanks.
Hello!
I’m having some troubles when I apply changes to the style (colors) and typography (font-style and sizes)... and it doesn’t works!! I’ve installed wp super cache and nothing… still same. Can you help me with that?
Thanks!
Hi,
It seems the permission issue. Your server did not give permission to add/save the settings of the Theme Options. Basically, when you saved the theme options then it’s created the skin_1.css file inside the CSS folder, because of permission the theme is not able to create this file on your site. Please contact your hosting provider to change the permission to 777 or 755 of the CSS folder and all files.
OR
It must be the cache issue at your end so please check your site after removing the server, site and browser cache. The best practice is to turn off all the cache from the site and server while you are in the development process.
Hope your issue will solve if not then please contact us through our support system with your site WP Admin Login details so we will check and solve it for you.
Thanks.
Feature request: I have been following the visitors to my site and found that 80-90% actually use their mobile phone and this made me use some time on my phone just to see what needs to be better.
As i have many variable products where each variant looks different i have added images to each variant but as of now a mobile user does not see the image change unless he scroll up.
So i think an option that moves the variant selector, dropdown or buttons up to a position just below image OR even have 2 selectors, one just below product image and one just like now.
I did some tests in my site, just changed the priority of the action call so i moved the select variant buttons up to a position just below product image and that was a great solution in mobile view.
Another solution seen in another site was the use of thumbnails just above the variant selectors.
Brgds Rune
Check my test here using a mobile: https://www.arctic-fritid.no/produkt/stangbygging/stangbyggersett/stangbyggersett-profish/ Easy to view all information.
Sorry, the above link did not work: https://www.arctic-fritid.no/produkt/stangbygging/stangbyggersett/stangbyggersett-profish/
Hi,
Thanks for sharing the suggestion/feature request with us, I am forwarding this to our development department for considering to add it in the theme, but I am not giving you the guarantee for that because please note that a theme can not satisfy all requirements as it may occur theme heaviness. Sometimes it may require your own customization. So if the development department finds it fit with the theme environment then surely they will look through it.
Thanks for your understanding.
Thank you and no problem, already added it to my site using a little javascript snippet
Sound’s Great!
Hi, Theres a [subscribe] box on the footer block which links to a ContactForm7 form. How does this populate the preinstalled MailPoet plugin for subscriptions?
Hi,
You should edit the Block >> Edit the text box where we have added the contact form 7 short code >> replace this short code with MailPoet Subscription form’s shortcode. You can copy the MailPoet shortcode from MailPoet >> Settings >> Forms >> Edit the Form >> Click the shortcode link >> Then copy the shortcode and paste it where you want to and see the screenshot here for better understanding: http://prntscr.com/km23tk
Thanks.
